商務(wù)英語表達習(xí)慣試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.WhichofthefollowingphrasesiscommonlyusedinbusinessEnglishtoshowpolitenesswhenaskingforafavor?

A.Couldyouplease...

B.Ireallyneed...

C.Ithink...

D.Youshould...

2.Whenwritingabusinessemail,whichofthefollowingisagoodpractice?

A.Useaformaltone.

B.Keepthesubjectlineclearandconcise.

C.Avoidusingslangoremoticons.

D.Alloftheabove.

3.Whichofthefollowingisanappropriatewaytostartabusinessletter?

A.DearSir/Madam,

B.ToWhomItMayConcern,

C.HiJohn,

D.Goodmorning,everyone.

4.Inabusinessmeeting,whichofthefollowingphrasesisusedtoshowagreement?

A.Iagree.

B.That'scorrect.

C.Idisagree.

D.I'mnotsure.

5.Whenmakingapresentation,whichofthefollowingisagoodpractice?

A.Usesimple,clearlanguage.

B.Preparevisualaidstosupportyourpoints.

C.Practiceyourpresentationbeforehand.

D.Alloftheabove.

6.Whichofthefollowingphrasesisusedtoapologizeinabusinesscontext?

A.Iapologizefortheinconvenience.

B.I'msorryforthedelay.

C.Thatwasamistakeonmypart.

D.Alloftheabove.

7.Inabusinessnegotiation,whichofthefollowingisagoodstrategy?

A.Beclearandconciseinyourcommunication.

B.Listenactivelytotheotherparty'sconcerns.

C.Bepreparedtocompromise.

D.Alloftheabove.

8.Whichofthefollowingisanappropriatewaytoaddressagroupofpeopleinabusinesssetting?

A.Ladiesandgentlemen,

B.Goodafternoon,everyone,

C.Hiteam,

D.Alloftheabove.

9.Whenwritingabusinessreport,whichofthefollowingisagoodpractice?

A.Useaclear,organizedstructure.

B.Providedataandevidencetosupportyourfindings.

C.Useaformaltone.

D.Alloftheabove.

10.Whichofthefollowingphrasesisusedtoexpressgratitudeinabusinesscontext?

A.Thankyouverymuch.

B.Iappreciateyourhelp.

C.Thatwasagreatidea.

D.Alloftheabove.

11.Inabusinessemail,whichofthefollowingisagoodpracticewhenreplyingtoaquestion?

A.Provideaclearandconciseanswer.

B.Useaformaltone.

C.Includerelevantdetails.

D.Alloftheabove.

12.Whichofthefollowingisanappropriatewaytoendabusinessletter?

A.Sincerely,

B.Bestregards,

C.Regards,

D.Alloftheabove.

13.Inabusinessmeeting,whichofthefollowingphrasesisusedtoshowthatyouarelisteningactively?

A.Isee.

B.Thatmakessense.

C.Goon.

D.Alloftheabove.

14.Whenmakingasalespitch,whichofthefollowingisagoodpractice?

A.Highlightthebenefitsofyourproductorservice.

B.Bepreparedtoanswerquestions.

C.Useaconfidenttone.

D.Alloftheabove.

15.Whichofthefollowingisanappropriatewaytoexpressexcitementaboutabusinessopportunity?

A.Thisisafantasticopportunity!

B.I'mreallylookingforwardtothis.

C.Thiscouldbeagame-changerforus.

D.Alloftheabove.

16.Inabusinesspresentation,whichofthefollowingisagoodpracticewhenaddressingtheaudience?

A.Makeeyecontact.

B.Usegesturestoemphasizeyourpoints.

C.Speakclearlyandconfidently.

D.Alloftheabove.

17.Whichofthefollowingisanappropriatewaytoexpressaconcerninabusinesscontext?

A.I'mworriedabout...

B.Ihaveaconcernregarding...

C.I'mnotsureabout...

D.Alloftheabove.

18.Inabusinessemail,whichofthefollowingisagoodpracticewhenfollowinguponarequest?

A.Referencethepreviousemail.

B.Bepoliteandprofessional.

C.Provideacleardeadline.

D.Alloftheabove.

19.Whichofthefollowingphrasesisusedtoshowthatyouareinterestedinabusinessopportunity?

A.I'minterestedin...

B.ThisissomethingIwouldliketopursue.

C.Ibelievethiscouldbebeneficialforus.

D.Alloftheabove.

20.Inabusinessmeeting,whichofthefollowingisagoodpracticewhenpresentingyourideas?

A.Startwithastrongopeningstatement.

B.Useexamplestoillustrateyourpoints.

C.Bepreparedtoanswerquestions.

D.Alloftheabove.

二、判斷題（每題2分，共10題）

1.ItisconsideredpoliteinbusinessEnglishtousefirstnameswhenaddressingcolleagues.

2.Theuseofcontractions(e.g.,don't,can't)isacceptableinformalbusinessemails.

3.Itisimportanttouseaformaltoneinallbusinesscommunicationstomaintainprofessionalism.

4.Inabusinessmeeting,itisappropriatetointerruptaspeakertoaddyourownpoint.

5.Whenreplyingtoabusinessemail,itisessentialtorespondwithin24hourstoshowurgency.

6.Inabusinesspresentation,itisrecommendedtospeakquicklytokeeptheaudienceengaged.

7.Itisacceptabletouseslangoridiomaticexpressionsinabusinessreporttomakeitmorerelatable.

8.Whenmakingasalespitch,itisimportanttofocusonthefeaturesoftheproductratherthanthebenefits.

9.Itisconsideredprofessionaltosendafollow-upemailafteraface-to-facemeetingtosummarizekeypoints.

10.Inabusinesscontext,itisappropriatetousehumortolightenthemoodduringapresentation.

三、簡答題（每題5分，共4題）

1.Explaintheimportanceofusingaclearandconcisesubjectlineinabusinessemail.

2.Describethedifferencebetweenabusinessletterandabusinessemailintermsofformalityandstructure.

3.Discusstheroleofactivelisteninginabusinessnegotiationandprovideanexampleofhowitcanbebeneficial.

4.Howcannon-verbalcommunicationimpacttheeffectivenessofabusinesspresentation?Provideatleasttwoexamples.

四、論述題（每題10分，共2題）

1.Writeanessayontheimportanceofculturalawarenessininternationalbusinesscommunication.Discusshowunderstandingculturaldifferencescanhelpavoidmisunderstandingsandimprovebusinessrelationships.

2.Analyzetheimpactoftechnologyonbusinesscommunication.Discusshowadvancementsintechnologyhavechangedthewaybusinessescommunicateinternallyandwithexternalstakeholders,andprovideexamplesofthesechanges.

試卷答案如下：

一、多項選擇題（每題2分，共20題）

1.A.Couldyouplease...

2.D.Alloftheabove.

3.A.DearSir/Madam,

4.A.Iagree.

5.D.Alloftheabove.

6.D.Alloftheabove.

7.D.Alloftheabove.

8.D.Alloftheabove.

9.D.Alloftheabove.

10.D.Alloftheabove.

11.D.Alloftheabove.

12.D.Alloftheabove.

13.D.Alloftheabove.

14.D.Alloftheabove.

15.D.Alloftheabove.

16.D.Alloftheabove.

17.D.Alloftheabove.

18.D.Alloftheabove.

19.D.Alloftheabove.

20.D.Alloftheabove.

二、判斷題（每題2分，共10題）

1.False.Itisgenerallymoreformaltouselastnamesortitlesuntilyouareinvitedtousefirstnames.

2.False.Contractionsaretypicallyavoidedinformalbusinesswritingtomaintainaprofessionaltone.

3.True.Aformaltoneiscrucialinmaintainingprofessionalismandrespectinbusinesscommunications.

4.False.Interruptingaspeakercanbeperceivedasdisrespectfulandcanhindereffectivecommunication.

5.True.Promptresponsesareimportantforshowingprofessionalismandurgencyinbusinessmatters.

6.False.Speakingtooquicklycanleadtomisunderstandingsandmaycomeacrossasunprofessional.

7.False.Slangandidiomaticexpressionscanbeconfusingandmaynotbeappropriateinformalbusinessreports.

8.False.Focusingonbenefitsratherthanfeaturesismoreeffectiveinconvincingcustomersofthevalueofaproductorservice.

9.True.Follow-upemailscanhelpreinforcekeypointsandmaintainaprofessionalrelationship.

10.False.Humorshouldbeusedsparinglyandappropriatelytoavoidoffendingordistractingtheaudience.

三、簡答題（每題5分，共4題）

1.Aclearandconcisesubjectlineisimportantasitimmediatelyinformstherecipientoftheemail'spurpose,helpingthemprioritizetheirresponseandmanagetheirtimeeffectively.

2.Abusinessletteristypicallymoreformal,withastructuredformat,whileabusinessemailismoreflexibleandcanbemorepersonal.Emai