商務英語日常交流技巧試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Whenmakingabusinesscall,whichofthefollowingphrasesisconsideredpoliteandprofessional?

A.Hi,thisisJohncallingfromABCCompany.

B.Hello,canIspeaktoJohnplease?

C.John,thisisJohnfromABCCompany.

D.HeyJohn,I'mcallingfromABCCompany.

2.Whichofthefollowingisanappropriatewaytoapologizeforalatedelivery?

A.I'msorryfortheinconvenience,butwehaveencounteredsomeunforeseendelays.

B.It'snotourfault,butwe'llmakeituptoyou.

C.I'mreallysorryaboutthis;it'sbeenamess.

D.Weunderstandthatthisisnotwhatyouexpected.

3.Inabusinessmeeting,howshouldyouaddressagroupofpeople?

A.Ladiesandgentlemen,welcometoourmeeting.

B.Goodmorningeveryone,let'sgetstarted.

C.Hiteam,let'sdiveintotheagenda.

D.Greetings,pleasetakeyourseatsandlet'sbegin.

4.Whichofthefollowingisaneffectivewaytoexpressgratitudeinabusinessemail?

A.Thankyouforyourpromptresponse.

B.Ireallyappreciateyourhelp.

C.I'mgladwecouldworktogether.

D.Alloftheabove.

5.Whenaskingacolleagueforafavor,whichofthefollowingphrasesismostappropriate?

A.Canyoudomeafavor?

B.Iwouldappreciateitifyoucouldhelpmeout.

C.I'maskingabigfavor,butIhopeyoucandothisforme.

D.Ireallyneedyourassistance.

6.Whichofthefollowingphrasesisusedtoconfirmanappointment?

A.Let'smeetnextTuesdayat10AM.

B.I'llbeavailablenextTuesdayat10AM.

C.IconfirmourappointmentfornextTuesdayat10AM.

D.Let'smakesurewehavethisappointmentscheduled.

7.Whenrespondingtoabusinessproposal,whichofthefollowingisanappropriateopeningsentence?

A.Ihavecarefullyreviewedyourproposal.

B.Thankyouforsendingyourproposal.

C.Iappreciatetheeffortputintothisproposal.

D.Alloftheabove.

8.Whichofthefollowingphrasesisusedtoexpressinterestinaproductorservice?

A.I'minterestedinlearningmoreaboutthisproduct.

B.Thisseemslikeagreatopportunityforus.

C.Iwouldliketodiscussthisproductwithyou.

D.Alloftheabove.

9.Inabusinessnegotiation,whichofthefollowingphrasesisusedtomakeacounteroffer?

A.Iunderstandyourconcerns,butIcan'tacceptthatoffer.

B.Iappreciateyouroffer,butlet'sdiscusssomealternatives.

C.Wecan'tgoanylowerthanouroriginaloffer.

D.I'mwillingtomeetyouhalfwayonthisissue.

10.Whenaskingforclarificationduringameeting,whichofthefollowingphrasesismostappropriate?

A.Couldyourepeatthat,please?

B.I'mnotsureIfollowedyouonthatpoint.

C.Canyouclarifywhatyoumeantbythat?

D.Alloftheabove.

11.Whichofthefollowingphrasesisusedtoapologizeforamistakemadeinabusinessemail?

A.Iapologizefortheoversight.

B.Pleaseacceptmysincerestapologies.

C.Itakefullresponsibilityforthismistake.

D.Alloftheabove.

12.Whenofferingassistancetoacolleague,whichofthefollowingphrasesismostappropriate?

A.Ifyouneedanyhelp,justletmeknow.

B.I'mheretosupportyou.

C.Don'thesitatetoaskmeifyouneedassistance.

D.Alloftheabove.

13.Inabusinessemail,whichofthefollowingphrasesisusedtoexpressurgency?

A.Iwouldliketobringthistoyourattentionassoonaspossible.

B.Thisrequiresimmediateattention.

C.Ihopethisdoesn'tcauseanyinconvenience.

D.Alloftheabove.

14.Whichofthefollowingphrasesisusedtoshowenthusiasmforaproject?

A.I'mexcitedaboutthisopportunity.

B.ThisprojectissomethingI'mreallypassionateabout.

C.I'mconfidentwecanmakethisasuccess.

D.Alloftheabove.

15.Whenexpressingregretaboutamisseddeadline,whichofthefollowingphrasesismostappropriate?

A.Iapologizefornotmeetingthedeadline.

B.Iunderstandthatthisiscausinginconvenience.

C.Itakefullresponsibilityforthisoversight.

D.Alloftheabove.

16.Inabusinessconversation,whichofthefollowingphrasesisusedtointroduceanewtopic?

A.Let'stalkaboutthenextitemontheagenda.

B.Nowthatwe'vecoveredtheprevioustopic,let'smoveon.

C.I'dliketodiscusssomethingthat'sonmymind.

D.Alloftheabove.

17.Whenconfirmingabusinesstrip,whichofthefollowingphrasesismostappropriate?

A.I'veconfirmedmyflightandhotelarrangements.

B.I'llbeoutoftheofficenextweekformytrip.

C.Pleaseexpectmyabsencefromtheofficenextweek.

D.Alloftheabove.

18.Inabusinessemail,whichofthefollowingphrasesisusedtoexpressappreciationforacolleague'shelp?

A.Thankyouforyourassistance.

B.I'mgratefulforyoursupport.

C.Yourhelphasbeeninvaluable.

D.Alloftheabove.

19.Whichofthefollowingphrasesisusedtorequestfeedbackonaproject?

A.Iwouldappreciateyourfeedbackonthisproject.

B.I'meagertohearyourthoughtsonthis.

C.Ivalueyouropiniononthismatter.

D.Alloftheabove.

20.Whenexpressingexcitementaboutanewopportunity,whichofthefollowingphrasesismostappropriate?

A.Thisisafantasticopportunityforus.

B.I'mthrilledaboutthisnewproject.

C.I'mexcitedtoseewherethistakesus.

D.Alloftheabove.

二、判斷題（每題2分，共10題）

1.Itisconsideredpolitetousetheword"sir"or"madam"whenaddressingaclientoverthephone.()

2.Inabusinessemail,itisimportanttouseaformaltoneandavoidusingslangorcasuallanguage.()

3.Whenschedulingameeting,itisappropriatetosendafollow-upemailtoconfirmthedetails.()

4.Itisacceptabletointerruptacolleagueduringameetingtoaskaquestion.()

5.Whenmakingabusinessproposal,itisimportanttostartwithastrongintroductionthatoutlinesthebenefitsoftheproposal.()

6.Itisprofessionaltoleaveavoicemailmessagewhencallingaclientorcolleaguewhoisnotavailable.()

7.Inabusinessconversation,itisappropriatetousethephrase"Ithink"or"Inmyopinion"toexpresspersonalviews.()

8.Itisagoodpracticetoproofreadbusinessemailsbeforesendingthemtoensuretherearenospellingorgrammaticalerrors.()

9.Whenrespondingtoacustomercomplaint,itisimportanttoacknowledgetheissueandofferasolutionpromptly.()

10.Itisconsideredpolitetosendathank-younoteoremailafterabusinessmeetingornegotiation.()

三、簡答題（每題5分，共4題）

1.Explaintheimportanceofclearandconcisecommunicationinabusinesssetting.

2.Describehowtoeffectivelyhandleadifficultcustomerorclientoverthephone.

3.Whataresomekeypointstoconsiderwhenpreparingforabusinesspresentation?

4.Howcanyoubuildrapportandestablishagoodworkingrelationshipwithinternationalbusinesspartners?

四、論述題（每題10分，共2題）

1.Discusstheroleofnon-verbalcommunicationinbusinessinteractionsandprovideexamplesofhowitcanimpacttheoutcomeofameetingornegotiation.

2.Analyzetheimportanceofculturalawarenessininternationalbusinesscommunicationandexplainhowunderstandingdifferentculturalnormscanhelppreventmisunderstandingsandenhancebusinessrelationships.

試卷答案如下：

一、多項選擇題

1.A,B

2.A,D

3.A,B,C

4.D

5.B,D

6.C

7.A,B,C

8.A,B,C

9.B,D

10.A,B,C

11.A,B,C

12.A,B,C

13.A,B,D

14.A,B,C

15.A,B,C

16.A,B,C

17.A,B,C

18.A,B,C

19.A,B,C

20.A,B,C

二、判斷題

1.√

2.√

3.√

4.×

5.√

6.√

7.√

8.√

9.√

10.√

三、簡答題

1.Clearandconcisecommunicationiscrucialinabusinesssettingasithelpstoensurethatmessagesareunderstood,reducesmisunderstandings,andimprovesefficiency.Italsocontributestobuildingtrustandmaintainingprofessionalrelationships.

2.Tohandleadifficultcustomeroverthephone,listenactively,showempathy,remaincalm,andaddresstheirconcernsdirectly.Offersolutionsandapologizeifnecessary,andensurethecustomerfeelsheardandrespected.

3.Keypointsforpreparingabusinesspresentationincludeknowingyouraudience,organizingyourcontentlogically,practicingyourdelivery,usingvisualaidseffectively,andbeingpreparedtoanswerquestions.

4.Tobuildrapportwithinternationalbus