HotelOpeningManualInterContinentalHotelsGroup

GENERALMANAGERS

HOTELOPENINGMANUALAND

CHECKLIST

ForInterContinentalHotelsGroup

Asia-PacificRegion

REVISED:6APRIL2005

ThismaterialisCONFIDENTIALandisnottobedisturbedtounauthorizedpersons

HotelOpeningManualInterContinentalHotelsGroup

Contents

1-VISITOFGENERALMANAGERTOREGIONALOFFICE金昔品同向未定莪害籟。

1.1.INTRODUCTION5

1.2.COORDINATION5

1.3.ORIENTATION5

1.4.ITEMSFORVICEPRESIDENT-HOTELOPENINGSTOARRANGEBEFORETHEGENERAL

MANAGER:SARRIVALATREGIONALOFFICE5

1.5.MEETINGWITHNEWGENERALMANAGER:VICEPRESIDENTIN-CHARGEOFHOTEL

OPENINGS7

1.6.MEETINGWITHNEWGENERALMANAGER:HUMANRESOURCES9

1.7.MEETINGWITHNEWGENERALMANAGER:TRAINING10

1.8.MEETINGWITHNEWGENERALMANAGER:HNANCE&BUSINESSSUPPORT11

1.9.MEETINGWITHNEWGENERALMANAGER:FOOD&BEVERAGE12

1.10.MEETINGWITHNEWGENERALMANAGER:SALES&MARKETING15

1.11.MEETINGWITHGENERALMANAGER:DESIGNANDENGINEERING18

1.12.MEETINGWITHGENERALMANAGER:INFORMATIONTECHNOLGY19

1.13.MEETINGWITHGENERALMANAGER:LEGALCOUNCEL20

2.HUMANRESOURCES-PREOPENINGCHECKLIST21

2.1.HUMANRESOURCESURVEY21

2.2.STAFFINGPLAN21

2.3.STAFFINGPLANREVISIONS21

2.4.HOTELHUMANRESOURCEMANAGER22

2.5.TEMPORARYQUARTERS22

3.TRAINING-PREOPENINGCHECKLIST39

3.1.TRAININGSCHEDULES39

4.FINANCE&BUSINESSSUPPORT-PREOPENINGCHECKLIST40

4.1.INTRODUCTION40

4.2.CONTROLOFPRE-OPENINGBUDGET40

4.3.RECRUITMENT&TRAININGOFHOTELACCOUTINGPERSONNEL41

4.4.RELATIONSWITHOUTSIDEAUDITORS4)

4.5.RELATIONSWITHLOCALLEGALCOUNSEL41

4.6.RELATIONSHIPWITHBANKERS41

4.7.RELATIONSHIPWITHGOVERNMENTOFFICIALS42

4.8.ACTIVITIESTOBEDISCUSSEDWITHTHEGENERALMANAGER42

4.9.HOTELPOLICIESTOBEAPPROVEDBYTHEGENERALMANAGER42

4.10HOTELCREDITPOLICY未定。

4.11.DESIGNOFHOTELPRINTEDFORMS43

4.12.COMPUTERINSTALLATIONS45

4.13.RECEIPTANDCONTROLOFPRE-OPENINGMERCHANDISE45

4.14.SECURITYOFFURNITURE,FIXTURE&EQUIPMENTEXPENDABLES45

4.15.OFFICESANDSTORERENTALS46

4.16.CONTROLOFCOSTOFPRE-OPENING46

4.17.INSURANCE46

4.18.CREDITCARDTRANSMITTALS47

4.19.ACCOUNTINGCONTROLS47

4.20.INSTALLATION47

4.21.MAINTENANCEANDSERVICECONTRACTS47

4.22.SAFEDEPOSITBOXKEYSANDSAFECOMBINATIONS48

4.23.CONTROLLER'SOFFICEFILINGSYSTEM49

4.24.OPENINGTHEHOTEL-DETAILEDINSTRUCTIONS49

5.SALESANDMARKETING-PREOPENINGCHECKLIST55

5.1.PREPARINGAPRE-OPENINGMARKETINGPROGRAM55

5.2.DETERMINEYOURMARKETINGSTRATEGY-BOTHSHORTTERM&LONG56

5.3.PRE-OPENINGSALES&MARKETINGACTIVITIESBUDGETGUIDELINE58

5.4.SELECTANADVERTISINGAGENCY59

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HotelOpeningManualInterContinentalHotelsGroup

5.5.SALESTEAMMANAGEMENT63

5.6.ACCOUNTMANAGEMENT64

5.7.BUSINESSHANDLINGPROCEDURES64

5.8.PRE-OPENINGSALES&MARKETINGCRITICALPATH(BYFUNCTIONALAREAS)64

5.9.PRE-OPENINGSALES&MARKETINGCHECKLIST64

6.FRONTOFFICE-PRE-OPENINGCHECKLIST68

6.1.INTRODUCTION68

6.2.MATTERSTODISCUSSWITHGENERALMANAGER68

6.3.MATTERSTODISCUSSWITHCONTROLLER69

6.4.MATTERSTODISCUSSWITHEXECUTIVEHOUSEKEEPER69

6.5.MATTERSTODISCUSSWITHSALES/MARKETING70

6.6.FRONTOFHCEPRE-OPENING71

7.HOUSEKEEPING-PREOPENINGCHECKLIST77

7.1.ORIENTATION77

7.2.ORGANISATION77

7.3.TRAININGINHOUSEKEEPINGDEPARTMENT81

7.4.TURNOVERPUNCHLIST84

7.5.IMPLEMENTATION85

7.6.COUNTDOWNTOOPENING86

8.LAUNDRYANDDRYCLEANING-PREOPENINGCHECKLIST93

8.1.UTILITIESANDVENTILATION93

8.2.COORDINATIONWITHENGINEERING94

8.3.SAFETY94

8.4.EQUIPMENTTAKEOVER94

8.5.SUPPLIES95

8.6.SUPPLIESTOBEORDEREDAFTEROPENING95

8.7.FORMSPRINTING96

8.8.CONTINGENCYPLANNING96

8.9.PERSONNEL96

8.10.TRAINING97

8.11.COORDINATIONWITHHOUSEKEEPING97

8.12.GUESTLAUNDRY98

8.13.DRYCLEANING/PRESSING98

8.14.HOUSELAUNDRY99

8.15.REPORTING99

8.16.COMMUNICATIONS99

8.17.KEYS99

8.18.OUTSIDELAUNDRYSALES100

9.FOODANDBEVERAGE-PREOPENINGCHECKLIST101

9.1.INTRODUCTION101

9.2.MATTERSTODISCUSSWITHTHEGENERALMANAGER101

9.3.MATTERSTODISCUSSANDCOORIDNATEWITHCONTROLLER102

9.4.MATTERSTODISCUSSWITHSALES&MARKETING/PUBLICRELATIONS籍迎向未定羲害籟。

9.4.LOCATEALLELECTRICALANDTEMPERATURECONTROLSINFOOD&BEVERAGE

AREAS103

9.5.EMERGENCYPOWERSYSTEMFORFOOD&BEVERAGEAREAS/EQUIPMENT103

9.6.FIREPROTECTIONINFOOD&BEVERAGE104

9.7.EQUIPMENTMAINTENANCE104

9.8.STAFFORIENTATIONANDPERSONNELACTIVITIES104

9.9.FOODANDBEVERAGELINENANDUNIFORMS105

9.10.MENUS,WINELISTSANDBEVERAGELISTS105

9.11.PRINTING105

9.12.OPERATINGEQUIPMENTANDINVENTORIES105

9.13.STEWARDING106

9.14.ENTERTAINMENT106

9.15.MINIBARS106

9.16.ROOMSERVICES107

9.17.BANQUETOFFICE&BANQUETOPERATIONS107

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HotelOpeningManualInterContinentalHotelsGroup

9.18.PUCHASING/RECEIVING108

9.19.EMPLOYEECAFETERIA108

9.20.KITCHENANDFOODPREPARATION109

9.21.BARSANDLOUNGES109

9.22.TRAINING110

10.SECURITY-PRE-OPENINGCHECKLISTIll

10.1.PERSONNELANDHIRINGSCHEDULEIll

10.2.GENERALSECURITYOVERVIEWIll

10.3.FIRE,LIFESAFETY,EMERGENCYPROCEDURESIll

10.4.HOTELINCIDENT&CRISISRESPONSEIll

10.5.LOSS&INCIDENTREPORTING112

10.6.SECURITYMANUALS112

10.7.KEYSECURITY112

10.8.CASHSECURITY112

10.9.PROSTITUEPOLICY112

10.10.GUESTSECURITY112

10.11.UNUSUALSECURITYPROBLEMSORPROCEDURES,IFAPPLICABLE113

10.12.SECURITYFOROPENINGDAYFESTIVITIES113

10.13.LOCALLAWENFORCEMENTAGENCIES113

10.14.GATEPASSES&IDENTIFICATION113

11-ENGINEERING-PRE-OPENINGCHECKLIST獻！未定羲旌。

OVERVIEW向未定羲害籟。

12-PUNCHLIST-PRE-OPENINGCHECKLIST球！向未定羲觸。

12.1.INTRODUCTION115

12.2.CONSTRUCTIONPUNCHLISTING115

12.3.OPERATIONSINPUTONTHEPUNCHLIST115

12.4.CONSOLIDATEDPUNCHLISTPRESENTEDTOCONTRACTOR115

12.5.OCCUPYINGAREASBEFOREPUNCHLISTCOMPLETION116

12.6.CONTRACTOR'SRESPONSIBILITYFORACCEPTEDAREA116

12.7.JOINTMAINTENANCEWHENPOSSIBLE116

12.8.FURNITURE,FIXTURE&EQUIPMENTPUNCHLIST116

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HotelOpeningManualInterContinentalHotelsGroup

1-VISITOFGENERALMANAGERTOREGIONALOFFICE

1.1.INTRODUCTION

TheGeneralManagerappointedtomanageanewhotelprojectwillvisittheRegionalOffice

responsibleforthatproject,en-routetothesite.Forpurposesofthismanual,theregional

SeniorExecutiveinchargeforthehotelopeningprojectwillbereferredtoasthe“Vice

President-HotelOpenings”1.

Thesectionsbelowprovideanextensiveanddetailedchecklist.Theintentisnotonlyto

serveasachecklist,butalsotopromptdiscussion,andgeneraterelevantandnovel

ideas/activitiesthatareofhigh-impact,toensureasuccessfulopening.

I

1.2.COORDINATION

TheVicePresident-HotelOpeningsresponsibleforthenewprojectshallarrangethetiming

oftheGeneralManager'svisit,andwillcommunicatesametotheincomingGeneralManager.

TheGeneralManageronhis/herowninitiativeshouldconfirmthedatesofthevisitshortly

beforedeparture.TheVicePresident-HotelOpeningswillcoordinateascheduleofmeetings

fortheGenera]ManagertomeettherespectiveRegionalSpecialiststoensureaproductive

visit.

ThoseGeneralManager'swhohavebeeninvolvedwiththedevelopmentphaseoftheproject

willofcourse,haveagreaterknowledgeoftheproject,andmaynotneedthedepthof

briefingprescribedbelow.Iftheopportunitypresentsitself,someofthesemeetingsand

discussionsmaybeheldearlier.

1.3.ORIENTATION

ThetopicsassumetheRegionalSpecialistsareintimatelyfamiliarwiththesiteandlocation,

whichforvariousreasonsmaynotbetheactualcase.Insomecases,theGeneralManager

mayhaveagreaterknowledgeofthelocationthantheRegionalSpecialists,duetohaving

workedtherebefore,etc.Nevertheless,thisistheopportunityfortheRegionalSpecialiststo

brieftheGeneralManageronunusualornovelideas,opportunities,andactivities,whichis

beingimplementedbyotherInter-ContinentalHotelsGrouphotelsandbythecompetition.

TheVicePresident-HotelOpeningsshoulddeterminewhichopenitemsshouldbe

investigatedbytheGeneralManagerandreportedbacktotheRegionalOffice,oncethe

GeneralManagerhasvisitedthehotelsite.

1.4.ITEMSFORVICEPRESIDENT-HOTELOPENINGSTOARRANGEBEFORETHE

GENERALMANAGER'SARRIVALATREGIONALOFFICE

1.DateandtimetovisitRegionalOfficebyincomingGeneralManager.

2.MeetingscheduleforincomingGeneralManager.

3.EnsureI-Connect2forhotelpre-openingofficeisenabledpriortoarrivalofGeneral

Manager

4.ConsolidatefollowingmaterialtobehandedovertonewGeneralManagerassoonas

possible:

ForGreaterChina,thereisadedicatedVicePresidentforHotelOpenings.Inotherregions,thisislikelytofall

undertheChiefOperatingOfficerand/orhisnominatedRegionalGeneralManager.

2InterContinentalHotelsGroup'swebsiteforAsiaPacific

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HotelOpeningManualInterContinentalHotelsGroup

a.Hotelmanagementagreement

b.Design&Engineeringagreement

c.Inter-ContinentalHotelsGroupfeasibilitysurvey

d.Marketstudypreparedbyconsultants,ifavailable

e.Pre-openingbudgetandsupportingdocuments

f.Staffingschedule,withbudget

g.Marketingplanforpre-opening,withbudget

h.Latestfactsheet(andfactsheetchecklist,ifdone)

i.Pre-openingmanual

j.Informationaboutcountry,cityandlocalcustomsandpractices,includinga

reviewofcompetitivesituation

k.InformationaboutOwningCompanyifappropriate.Otheragreements

bindingOwningCompanyandInter-ContinentalHotelsGroup.

1.AccesstoI-Connect(Inter-ContinentalHotelsGroupwebsiteforAsiaPacific)

5.ArrangenotificationtoBoardofOwningCompanyatdepartingGeneralManager's

hotel.IfGeneralManagerisnotfromthisregion,tocoordinatewithresponsible

ChiefOperatingOfficerfromtheotherregion.

6.ArrangeschedulefornewGeneralManagertomeetnewhotefsOwningCompany

personnelatlocationconvenientforthem.

7.ArrangeschedulefornewGeneralManagertomeet,asappropriate,en-routetoorat

newcity,importanttravelagencies,importantcommercialclients,communityleaders

andgovernmentofficials.

8.IdentifylocalorgovernmentaldignitarieswithwhomnewGeneralManagershould

developcloseworkingrelationship,includingMinisterofTourismandMinistry

responsibleforapprovingworkpermits.

9.SecureinformationaboutofficespaceforGeneralManagerandstaffatnewlocation,

includingGeneralManagerandstaffhousing.

10.Secureinformationaboutexpatriateworkpermitapprovalprocess,numberof

expatriatespermitted,specialtaxesinvolvingexpatriates.

11.Decideontraditionalhotel/OwningCompanyeventsandcourtesiesthatGeneral

ManagermayextendtoBoardMembersandOwningCompanyemployees,as

generalguidancefornewGeneralManager.

12.EstablishdateforpresentationofnewGeneralManagerandOwningCompanyBoard.

13.Decideonparametersforformalhotelopening:whowillberesponsiblefor

assemblinglistofattendees,OwningCompany/attendeegifts,numberofreceptions,

budgetandthelike.

14.ArrangeintroductionsfornewGeneralManagertolocalhoteliers,restaurateurswho

maybeknowntotheVicePresident-HotelOpeningsand/ortheRegionalSpecialists.

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HotelOpeningManualInterContinentalHotelsGroup

1.5.MEETINGWITHNEWGENERALMANAGER:VICEPRESIDENTIN-CHARGEOF

HOTELOPENINGSi

1.ShowwheretherelevantmaterialandtemplatescanbefoundonI-Connect

2.ProvideHandoverKitandChecklisttoGeneralManager提供移交配套和檢查表給總經(jīng)理

a.General

1.Factsheet/ProjectSummary數(shù)據(jù)概覽/計劃摘要

2.StrategicBrief:UniqueSellingPointsandBrandDifferentiators策略性的摘

要：獨特的產(chǎn)品特色和商標微分網(wǎng)絡(luò)

3.HotelInformation:Knownidiosyncrasiesofproject,siteorlocation酒店資

料：?重，位置或地黠的已知特^

4.MarketInformation

-Competitiveframework:Occupancy/AverageRates

-CompetitiveSet(i.e.KeyCompetitors)

-SourceofBusiness(Geographical(International/Domestic),Typeof

Business(Business,Leisure,MeetingsandConferences)

5.HighlightkeypointsandspecialclausesintheHotelManagementAgreement

6.OwnerInformation

-Owningcompanyorganization(who'swho?)

-RelationshipswithOwningCompany

-InternalOwningCompanyrelationships

-Names,addressesandtelephonenumbersofBoardMembers

-EquitypositionsofOwners:AreBoardMembersmanagement

employees?Whohasapprovalauthority?Implication?

-Capitalexpensebudgetprocedureandcapitalexpenseapprovalwith

OwningCompany

-Boardmeetingtimetableandreviewofpreviousminutes

-TraditionalcourtesiestobeextendedtoBoardMembersandOwning

Companyemployees

-EstablishdatetomeetBoardandOwningCompanystaffonsite

7.FeasibilityStudy

8.TemporaryGeneralManagerofficespaceoutsideofnewhotelprojectsite

b.Financials

1.Pre-openingbudgetandfinancialprojections:Whatwasgiventotheowners?

Anyspecialbudgetagreement/understandingwithOwningCompany?

2.Procurementchecklist:Purchaseofexpendablesandhoteloperatingsupplies.

c.Pre-OpeningMarketingKit:(SeeChapter5:Sales&Marketing)

d.HumanResourcesKit

1.RecruitmentKit

2.OrientationKit

3.TrainingKit

e.Design&Engineering

1.InteriorDesignSpecifications

2.Blueprintsandplans(MechanicalElectrical&Plumbing,Architectural&

Structural,SignageSpecifications)

3.EquipmentListwithSpecifications(Furniture,Fixture&Equipment)

1Thismayvarybetweenregions.InChina,thiswillfallundertheVicePresident-HotelOpenings.For

otherregions,thiscouldbehandledbytheChiefOperatingOfficerand/ortheRegionalGeneralManager.

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HotelOpeningManualInterContinentalHotelsGroup

4.Progressonconstructionandtimetableforopening

3.ExplainKeyTasksduringthePre-OpeningandCriticalPath

a.DiscussFinancials

1.HotelPre-openingbudget:AgreeonGeneralManagerreviewandnecessary

revisions

2.StaffingPlan(HiringDatesandnumberofstaff)

3.PreparationandtimingoffirstyearBudget

b.DiscussStaffingmatters?

1.Organisationchartfornewhotel

2.Possiblecandidatesfordepartmentheadsandapprovalcoordination

3.HousingforGeneralManagerandstaff,temporaryandpermanent

c.ExplainCriticalPath

4.HighlightAdministrativeMattersrelevantforhotelopening

a.ChecklistofInterContinentalHotelsGroupprogramsthathotelwillneedtoenrol(e.g.

GuestSurvey(GSTS),EmployeeSurvey(ESPS),etc)

b.Regionalofficeapproval/awarenessproceduresforGeneralManager

c.Powerofattorneyforbanksignaturesandarrangeifrequired

d.Recommendationsre:bank,lawyerandauditor

e.RegionalOfficeadministrativecalendarfornewhotel

f.UpcomingRegionalscheduleforGeneralManagerWorkshopsanddepartmenthead

workshops.

g.ComplaintsandRegionalmethodforhandling/coordinating

5.ExplainPoliciesthatneedstobeaddressedforanewhotel:

a.Useofhotelcar

b.Vacationpolicyforexpatriatesandlocalemployees

c.Nationalandreligiousholidays

d.Hiringpolicy

e.Layoffpolicy

f.Probationaryperiodfornewhires

g.Employeeterminationpolicy

h.Sicknessprocedure

i.Disabilityprocedure

j.Overtimepolicy,andprocedureforGeneralManager'sapproval

k.Bonuspolicy,ifapplicable(yearend,holiday,etc.)

1.Severancepaypolicy

m.Wholivesinhotel?

n.Whoeatswhere?Dependentmeals?

o.Stafftransportation

p.Expatriatedependenteducation:whichlanguageavailable?

q.Expatriatepromises,andtransferopportunities

r.Trainingforlocalemployeereplacementofexpatriates

s.Departmentheadprivileges

t.Employeeprivileges(meals,cityledger,etc.)

u.Medicalinsuranceandrelatedbenefits

v.Pensionorretirementplanorpolicy

w.Policiesonstorerentals/concessionswithrespecttothishotelproject

x.Cashadvance,loans,uniformallowancetoemployees

y.Departmentheadpolicyin-hotelandoutsideofhotel

z.Unusualpoliciesprevalentinlocationofnewhotel

AlsorefertoPoint5below:Policiestobediscussedfornewhotel

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HotelOpeningManualInterContinentalHotelsGroup

1.6.MEETINGWITHNEWGENERALMANAGER:HUMANRESOURCES

1.ShowwheretherelevantmaterialandtemplatescanbefoundonI-Connect

2.ExplainKeyTasksduringthePre-OpeningandCriticalPath

a.DiscussFinancials(Pre-openingbudget,StaffingPlan,FirstyearBudget)

b.DiscussStaffingmatters

-OrganisationalChart

-StaffingPlan(HiringDatesandNumberofStaff)

-KeyExecutives(Possiblecandidates/Approvalandcoordination)

c.ExplanationofCriticalPath

3.Discussfollowingtopicsandmakerecommendationsorsuggestions:

a.Anyknownexpatriateproblems:workpermits,numberallowed

b.Whereandhowtorecruitneededhotelstaff

c.Pre-openingstaffingschedulebyposition

d.Timingguidelinesforstaffarrival,includingtrainingstafffromCorporateand

Regionaloffices

e.Typesoflanguagesrequiredbystaffmembers

f.Salarylevelsforvariouspositionsinhotel

g.Recommendedcoordinationwithregionalofficeonpositionsfilled,toavoid

duplicateeffort

h.Regionalassistanceavailableforstaffrecruitment

i.Explanationofappropriateexistingmanuals,collateral,InterContinentalHotels

Groupwebsitesetcthatshouldbemadeavailabletotheopeningteam

4.DiscusslocalsituationforpreparingStaffOrientationHandbook:

a.Hoursworkedperweekinvariousdepartments

b.Vacationpolicy

c.Nationalandreligiousholidays

d.Employeeprobationaryperiod

e.Sicknessprocedure

f.Disabilityprocedure(governmentbenefits?)

g.Overtimepolicyandrate;whatconstitutesovertime?

h.Bonuspolicy,ifapplicable(endyear,holiday,etc.)

i.Staffhousing

j.Stafftransportation

k.Minimumwageguidelines

1.Minimumworkingage

m.Retirementage:mandatory?

n.Governmentnon-discriminatoryregulationsorpreferencerules

o.Localemploymentrestrictions

p.Healthcertificationrequiredofsome/allemployees?

q.Clearancebypolicedepartmentrequired?

r.Accidentinsurancecoverage?

s.Healthinsurance,dentalplan?

t.Retirementplan?

5.Recommendationsonorientationprogramforemployeesandseparateprogramfor

DepartmentHeads

HotelOpeningManualInterContinentalHotelsGroup

1.7.MEETINGWITHNEWGENERALMANAGER:TRAINING

1.ShowwheretherelevantmaterialandtemplatescanbefoundonI-Connect

2.ExplainKeyTasksduringthePre-OpeningandCriticalPath

a.DiscussFinancials(Pre-openingbudget,StaffingPlan,FirstyearBudget)

b.DiscussStaffingmatters

-OrganisationalChart

-StaffingPlan(HiringDatesandNumberofStaff)

-KeyExecutives(Possiblecandidates/Approvalandcoordination)

c.ExplanationofCriticalPath

3.Discussfollowingtopics,asappropriate:

a.Hoteltrainingfacilitiesrequired:rooms/films/library,etc.

b.Regionaltrainingassistanceavailable(includingwebsites)

c.Governmenttrainingprogramsandassistanceavailable

d.Languagetrainingprogram

e.Supervisorytraining

f.Newhireorientation

g.Firstaidandsafetytrainingprograms

h.Hotelrulesandregulations

HotelOpeningManualInterContinentalHotelsGroup

1.8.MEETINGWITHNEWGENERALMANAGER:FINANCE&BUSINESSSUPPORT

1.ShowwheretherelevantmaterialandtemplatescanbefoundonI-Connect

2.ExplainKeyTasksduringthePre-OpeningandCriticalPath

a.DiscussFinancials(Pre-openingbudget,StaffingPlan,FirstyearBudget)

b.DiscussStaffingmatters

-OrganisationalChart

-StaffingPlan(HiringDatesandNumberofStaff)

-KeyExecutives(Possiblecandidates/Approvalandcoordination)!

c.ExplanationofCriticalPath

3.Discussfollowingtopics,asappropriate:

a.InterContinentalHotelsGroupAccountingPolicyandProcedure

b.Pre-openingbudgetcontrolathotelandrequiredcoordination

c.RegionalcoordinationwithhotelforRegional-controlledpre-opening

budgetexpenditures

d.Interimproceduresforhandlinglocalpre-openingexpensedisbursements

e.OwningCompanyfinancialstatusandanypeculiarrequirements(ifany)

f.Localbankingarrangements(includinghoteltomanagementcompany,

andownertohotel)

g.Insurancearrangements(includingpre-openingandpostopening)

h.Scheduleforon-sitevisitsandcoordinationneeded

i.RequirementsforGeneralManagerpriortoarrivalon-siteofhotel

DirectorofBusinessSupport

j.Unusuallocalconditionsrequiring(ifany)

4.Toemphasizeanddiscussthetermsofhotelmanagementagreementimplicationsfor

hotelaccountingpoliciesandactivates.

5.HotelManagementSystem/Specificationguidelines

a.ProvidelatestquotationsandrequirementsofHotelManagementSystem

(PMS,POS,AccountingSystemetc.)

b.WhatotherInterContinentalHotelsGrouphotelshavethissoftwarepackage.

c.Localmaintenanceofcomputerequipmentavailable

6.Reviewhotelplansandblueprintsforaccountingandbackofthehousefacilities

pertainingtoaccountingactivities.

a.LocationforDropSafe/SafeDepositBox

b.GeneralCashiefsOffice

c.LocationofComputerRoom/FireproofingSafeBox

d.ReceivingArea

e.GeneralStoreLocations

f.AccountingOffice

7.Reviewpre-openingstaffingscheduleforaccountingdepartment+postopening

manning

1ShortlistingofcandidatesforhotelDirectorofBusinessSupportwillbecarriedoutthroughtheHuman