ContentChapter1:AnOverviewofHumanResourceManagementChapter2:Jobanalysisandjobdesignchapter3:HumanResourcePlanningChapter4:Recruitmentchapter5:SelectionandPlacementChapter6:Training&DevelopmentChapter7:PerformanceManagementandAppraisal

Chapter8:CompensationStrategiesandPracticeschapter9:IncentivesandbenefitsChapter10:GlobalHumanResourceManagement

Chapter1:AnOverviewofHumanResourceManagement高級(jí)人力資源專(zhuān)家(SPHR,SeniorProfessionalinHumanRecourses)就是美國(guó)人力資源管理學(xué)會(huì)(SHRM,SocietyforHumanResourcesManagement)下屬分支機(jī)構(gòu)-人力資源認(rèn)證學(xué)會(huì)(HRCI,HumanRecoursesCertificationInstitute)設(shè)立的HR職業(yè)資質(zhì)之一。

在HRCI設(shè)立有三項(xiàng)HR職業(yè)資質(zhì)認(rèn)證：PHR(ProfessionalinHumanResources)人力資源專(zhuān)業(yè)人士SPHR(SeniorProfessionalinHumanResources)高級(jí)人力資源專(zhuān)家GPHR(GlobalProfessionalinHumanResources)全球人力資源專(zhuān)業(yè)人士HRM人力資源管理Mission使命Administrative行政的Strategic戰(zhàn)略的Operational操作的Tactical戰(zhàn)術(shù)的Physicalresources物質(zhì)資源Financialresources財(cái)務(wù)資源Performance績(jī)效業(yè)績(jī)Philosophy理念Motivate激勵(lì)Orient(使)適應(yīng)(使)定位Evaluate評(píng)估Compensate補(bǔ)償酬勞Promote提升Turnover（人員）流失Jobanalysis工作分析Jobdesign工作設(shè)計(jì)Jobdescription工作描述Recruitment招聘Selection甄選Benefit福利Performancemanagement績(jī)效管理Humancapital人力資本Intellectualcapital智力資本

Chapter2:JobanalysisandjobdesignDocumentation文件資料Psychometric心理測(cè)量的Multistage多階段的multishift多班制的Feedback反饋Questionnaire問(wèn)卷Methodology（一整套）方法Autonomy自主權(quán)Absenteeism曠工、缺勤Turnover人員流失Coordinate協(xié)調(diào)Identify識(shí)別Open-ended開(kāi)放式的Jobanalysis工作分析Jobdesign工作設(shè)計(jì)Jobdescription工作/崗位描述Jobspecification工作/崗位規(guī)范Performancestandard績(jī)效標(biāo)準(zhǔn)Jobrotation工作輪換/輪崗Jobenrichment工作豐富化Jobenlargement工作擴(kuò)大化Jobsimplification工作簡(jiǎn)單化Jobsystem崗位系統(tǒng)Jobincumbent在職者jobanalysisschedule工作分析計(jì)劃表

chapter3:HumanResourcePlanningSurplus過(guò)剩、多余promotion提升（反義詞：demotion降職）Shortage短缺、不足payrate工資率Inventory庫(kù)存，儲(chǔ)備simulation模擬internal內(nèi)部的External外部的Qualitative定性的Quantitative定量的Forecast預(yù)測(cè)Deregulate解除（對(duì)……的）管制Regulate管制Globalization全球化Transfer工作調(diào)動(dòng)Audit審計(jì)Termination終結(jié)、終止Assess評(píng)估Migration遷移、流動(dòng)Outflow流出（反義詞：inflow流入）Attrition人員耗損；減縮人員Recall人員召回；產(chǎn)品回收Downsize裁員、縮編ruleofthumb拇指規(guī)則，經(jīng)驗(yàn)法則HRIS（humanresourceinformationsystems）人力資源信息系統(tǒng)environmentalscanning環(huán)境掃描（分析）Delphitechnique德?tīng)柗品╪ominalgroup名義小組Statisticalregressionanalysis統(tǒng)計(jì)回歸分析Decisionrule決策準(zhǔn)則Demographics人口統(tǒng)計(jì)狀況Successionanalysis繼任分析Contingentworker臨時(shí)工Transitionmatrix過(guò)度矩陣Earlyretirementbuyout提前退休買(mǎi)斷Replacementchart補(bǔ)充/替代圖

Chapter4:Recruitmentrecruitment招聘executivesearchfirm獵頭公司jobvacancy崗位空缺retainer聘金candidate申請(qǐng)者求職者jobfair招聘會(huì)trainee受訓(xùn)者e-recruiting電子招聘replacement替代補(bǔ)充jobboard求職網(wǎng)站morale士氣openhouse開(kāi)放參觀日promotee被提拔者snailmail蝸牛郵件inbreeding近親繁殖employerwebsite用人單位網(wǎng)jobposting工作崗位布告careerplacementoffice職業(yè)介紹所specialrecruitingevent特色招聘會(huì)professional/careerwebsite專(zhuān)業(yè)/職業(yè)網(wǎng)站

chapter5:SelectionandPlacementSelection 甄選Placement 配置Applicationform 申請(qǐng)表Un/Structuralinterview 非結(jié)構(gòu)/結(jié)構(gòu)化面試Behavioralinterview 行為描述型面試Situationalinterview 情景模式面試Stressinterview 壓力面試Negativeemphasis 負(fù)面效應(yīng)Haloeffect 光環(huán)效應(yīng)Stereotype 刻板印象Snapjudgment第一印象Bias 偏見(jiàn)

Chapter6Training&Developmenttraining 培訓(xùn)development開(kāi)發(fā)disseminate 傳播self-efficacy 自我效能感(自信心)auditorylearner聽(tīng)覺(jué)型學(xué)習(xí)者tactilelearner觸覺(jué)型學(xué)習(xí)者visuallearner視覺(jué)型學(xué)習(xí)者transferoftraining培訓(xùn)轉(zhuǎn)移roleplay 角色扮演orientation （對(duì)新人進(jìn)行的）情況介紹；適應(yīng)性培訓(xùn)socialization 合群commitment 承諾（員工對(duì)組織的歸屬感和奉獻(xiàn)）trainingdelivery實(shí)施培訓(xùn)pilottest 嘗試性測(cè)試on-the-jobtraining在職培訓(xùn)internship 實(shí)習(xí)intern 實(shí)習(xí)生apprentice 學(xué)徒instructor-ledtraining有授課老師指導(dǎo)的培訓(xùn)distancetraining/learning遠(yuǎn)程培訓(xùn)/學(xué)習(xí)job-site/on-the-jobdevelopment在職開(kāi)發(fā)off-site/off-the-jobdevelopment脫產(chǎn)開(kāi)發(fā)coaching指導(dǎo)、輔導(dǎo)jobrotation工作崗位輪換simulation模擬（“商業(yè)游戲”businessgame）

Chapter7:PerformanceManagementandAppraisalperformance績(jī)效measure測(cè)量appraisal評(píng)估benchmark基準(zhǔn)點(diǎn)numerical用數(shù)字表示的multisourceappraisal多渠道評(píng)估360°feedback360°反饋self-rating/self-appraisal自我評(píng)估graphicratingscale圖評(píng)價(jià)量表forceddistribution強(qiáng)制分布criticalincident關(guān)鍵事件fieldreview專(zhuān)家評(píng)估法behaviorallyanchoredratingscales(BARS)行為錨定評(píng)估量表法behavioralobservationscales(BOS)行為觀察量表法behavioralexpectationscales(BES)行為期望量表法managementbyobjectives(MBO)目標(biāo)管理法

Chapter8:CompensationStrategiesandPracticescompensation補(bǔ)償、薪酬reward報(bào)酬、酬金intrinsic內(nèi)在的extrinsic外在的monetary貨幣的、金錢(qián)的tangible有形的basepay基本工資variablepay可變工資hourlypay按小時(shí)支付的工資healthinsurance健康保險(xiǎn)benefits福利medical/lifeinsurance醫(yī)療/人壽保險(xiǎn)paidtimeoff帶薪休假retirementpension退休金bonus獎(jiǎng)金incentive激勵(lì)stockoption股票期權(quán)proceduraljustice程序公平distributivejustice分配公平paysurvey工資調(diào)查paystructure工資結(jié)構(gòu)paygrade工資等級(jí)payrange工資范圍benchmarkjob基準(zhǔn)崗位broadbanding拓寬薪酬范圍overlap重疊

chapter9:IncentivesandbenefitsIncentive激勵(lì)Benefits福利award獎(jiǎng)勵(lì)Piece-ratesystem計(jì)件工資制Salescommission銷(xiāo)售傭金B(yǎng)onus獎(jiǎng)金紅利Gainsharingplan利潤(rùn)分享計(jì)劃Employeestockownershipplan(ESOP)員工持股計(jì)劃Collateral抵押Executivecompensation高管薪酬P(guān)erquisite(perk)額外福利；特權(quán)Workers’compensation工商賠償U(kuò)nemploymentcompensation失業(yè)補(bǔ)償Socialsecurity社會(huì)保障Pensionplan退休金計(jì)劃Financialbenefits經(jīng)濟(jì)福利Insurancebenefits保險(xiǎn)福利Educationbenefits教育福利Socialandrecreationalbenefits社會(huì)與娛樂(lè)福利Time-offbenefits非工時(shí)福利Securitybenefits保障福利Leavesofabsence休假Healthcare醫(yī)療保健

Chapter10:GlobalHumanResourceManagementhost-country 東道國(guó)equalemployment 平等就業(yè)employmentdiscrimination 就業(yè)歧視Infrastructure ['infr?str?kt??] 基礎(chǔ)設(shè)施individualism 個(gè)