運營管理題庫及答案英文

一、單項選擇題（每題2分，共10題）1.Whichofthefollowingisakeyfunctionofoperationsmanagement?A.MarketingB.FinanceC.PlanningproductionD.HumanresourcesAnswer:C2.WhatdoesTQMstandfor?A.TotalQualityManagementB.TotalQuantityMeasurementC.TotalQualityMeasurementD.TotalQuantityManagementAnswer:A3.Theprocessofdetermininghowtoproducegoodsorservicesiscalled_.A.ProductdesignB.ProcessdesignC.CapacityplanningD.LocationplanningAnswer:B4.Whichofthefollowingisanexampleofafixedcost?A.RawmaterialsB.LaborC.RentD.PackagingAnswer:C5.Whatisthemaingoalofinventorymanagement?A.MaximizeinventorylevelsB.MinimizeinventorycostsC.IncreasestockoutsD.ReduceleadtimesAnswer:B6.Thesequenceofoperationsthroughwhichaproductorserviceflowsisknownas_.A.SupplychainB.ValuechainC.ProductionlineD.ProcesslayoutAnswer:B7.JITstandsfor_.A.JustinTimeB.JustinTransitC.JustinTradeD.JustinTeamAnswer:A8.Whichqualitytoolisusedtofindtherootcauseofaproblem?A.ParetochartB.FishbonediagramC.ControlchartD.ScatterdiagramAnswer:B9.Whatisthefirststepincapacityplanning?A.EstimatefuturedemandB.CalculateavailablecapacityC.SelectacapacitystrategyD.ImplementcapacitychangesAnswer:A10.Whichofthefollowingisameasureofproductivity?A.Output/InputB.Input/OutputC.Output+InputD.Output-InputAnswer:A二、多項選擇題（每題2分，共10題）1.Whichofthefollowingarecomponentsofthesupplychain?A.SuppliersB.ManufacturersC.DistributorsD.CustomersAnswer:ABCD2.Qualitycontroltechniquesinclude_.A.InspectionB.SamplingC.StatisticalprocesscontrolD.BenchmarkingAnswer:ABC3.Whatfactorsareconsideredinlocationplanning?A.LaboravailabilityB.ProximitytomarketsC.CostoflandD.ClimateAnswer:ABC4.Inventorymanagementtechniquesinclude_.A.EconomicOrderQuantity(EOQ)B.ABCanalysisC.Just-in-Time(JIT)D.SafetystockAnswer:ABCD5.Whichofthefollowingaretypesofprocesslayouts?A.FunctionallayoutB.ProductlayoutC.CellularlayoutD.Fixed-positionlayoutAnswer:ABCD6.Keyperformanceindicators(KPIs)inoperationsmanagementmayinclude_.A.ProductivityB.QualityC.DeliverytimeD.CostAnswer:ABCD7.Thestepsintheproductdesignprocesstypicallyinclude_.A.IdeagenerationB.ConceptdevelopmentC.DesignevaluationD.PrototypetestingAnswer:ABCD8.Leanmanufacturingprinciplesfocuson_.A.EliminatingwasteB.IncreasingefficiencyC.ContinuousimprovementD.CustomervalueAnswer:ABCD9.Whatarethefunctionsofoperationsmanagement?A.PlanningB.OrganizingC.StaffingD.ControllingAnswer:ABCD10.Capacityplanningstrategiesinclude_.A.LeadstrategyB.LagstrategyC.MatchstrategyD.ForecaststrategyAnswer:ABC三、判斷題（每題2分，共10題）1.Operationsmanagementisonlyconcernedwithmanufacturingfirms.(False)2.Qualityisthedegreetowhichaproductorservicemeetscustomerexpectations.(True)3.Aproductlayoutisbestforhigh-volume,standardizedproduction.(True)4.Fixedcostschangewiththelevelofproduction.(False)5.Just-in-Timeinventorysystemsaimtoholdlargeamountsofinventory.(False)6.Benchmarkingisusedtocompareacompany'sperformancewiththatofitscompetitors.(True)7.Thevaluechainincludesallactivitiesthataddvaluetoaproductorservice.(True)8.Aggregateplanningisusedtomakeshort-termproductiondecisions.(False)9.TotalQualityManagementinvolvesonlytheproductiondepartment.(False)10.Productivitycanbeimprovedbyincreasinginputswhilekeepingoutputsconstant.(False)四、簡答題（每題5分，共4題）1.Whatistheimportanceofcapacityplanning?Answer:Capacityplanningiscrucialasithelpsafirmmeetfuturedemand.Itpreventsunder-orover-capacitysituations.Under-capacityleadstolostsalesanddissatisfiedcustomers,whileover-capacityincreasescosts.Itensuresefficientuseofresourcesandlong-termcompetitiveness.2.Brieflyexplaintheconceptofqualitycircle.Answer:Aqualitycircleisagroupofemployeeswhovolunteertoworktogether.Theyidentify,analyzeandsolvequality-relatedproblemsintheirworkarea.Itpromotesemployeeinvolvement,teamworkandcontinuousqualityimprovementintheorganization.3.ListtwobenefitsofimplementingJITinventorysystem.Answer:First,itreducesinventoryholdingcostsasminimalinventoryiskept.Second,ithelpsinquicklyidentifyingandrectifyingproductionproblemsasthereisnobufferstock.Thisleadstooverallprocessimprovementandcostsavings.4.Whatistheroleofprocessdesigninoperationsmanagement?Answer:Processdesigndeterminesthemostefficientwaytoproducegoodsorservices.Itdefinesthesequenceofoperations,equipmentneeded,andlayout.Awell-designedprocessimprovesproductivity,qualityandreducescosts.五、討論題（每題5分，共4題）1.Discusstheimpactofglobalizationonoperationsmanagement.Answer:Globalizationhasexpandedthemarketreach.Firmscansourcematerialsgloballyforcostsavings.However,italsobringschallengeslikesupplychaincomplexity,differentqualitystandards,andculturaldifferences.Operationsmanagersneedtoadapttothesechangesforeffectivemanagement.2.Howcanacompanyimproveitsproductivityinoperationsmanagement?Answer:Acompanycanimproveproductivitybyinvestinginemployeetrainingtoenhanceskills.Upgradingtechnologyandequipmentalsohelps.Streamliningprocesses,reducingwastethroughleanprinciples,andsettingclearperformancegoalscanallcontributetoincreasedproductivity.3.Explainthesignificanceofsupplychainintegration.Answer:Supp