Book4Unit1Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

(Addressesareomitted)Sincerelyyours,

SunnyLee

Manager

Sample2PracticalWriting

DearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,DonnaYouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsibleforit.NowyouwritealettertothesalesmanagerrequiringtoreplacetheTVsetwithin7workdays.YourTaskWriting—PracticalWritingBook4Unit2II.PracticalWritingGraduationCertificate(畢業(yè)證書)Features:

Withthesignatureofthepresidentoftheuniversity;Beginswith“Iherebycertifythat…”PracticalWriting

2.Withthewords:“成績(jī)合格”,“修業(yè)期滿”,“準(zhǔn)予畢業(yè)”“成績(jī)合格”passalltheexaminationsfulfillalltherequirementsprescribedbytheDepartment“修業(yè)期滿”Completethefouryears’courses“準(zhǔn)予畢業(yè)”wasallowedtograduategraduatedfromtheuniversityPracticalWriting

Sample1

畢業(yè)證書學(xué)生趙虎君，性別男，上海市人，一九八五年五月二日生，二零零四年九月至二零零八年七月在本校計(jì)算機(jī)科學(xué)工程系計(jì)算機(jī)及應(yīng)用專業(yè)肆年制本科就讀，修業(yè)期滿，成績(jī)合格，準(zhǔn)予畢業(yè)。

上海交通大學(xué)

校長(zhǎng)(署名)學(xué)校印章PracticalWriting

GRADUATIONCERTIFICATEIherebycertifythatZhaoHujun,male,bornonMay2,1985,wasastudentofthecomputerapplicationmajoroftheDepartmentofComputerScience&Engineeringand,havingcompletedthefouryears’coursesfromSeptember2023toJuly2023andfulfilledalltherequirementsprescribedbytheDepartment,graduatedfromShanghaiJiaoTongUniversityinJuly2023.

(Signature)PresidentShanghaiJiaoTongUniversitySTAMPSample1PracticalWriting

畢業(yè)證書學(xué)生陳松系浙江省寧波市人，現(xiàn)年二十四歲，于二零零四年九月入本校外國(guó)語(yǔ)言文學(xué)系英語(yǔ)專業(yè)，學(xué)習(xí)四年，按教學(xué)計(jì)劃完畢全部學(xué)業(yè)，成績(jī)合格，準(zhǔn)予畢業(yè)。第0364號(hào)北京師范大學(xué)校長(zhǎng)(署名)

二零零八年七月一日Sample2照片公章PracticalWriting

Sample2GraduationCertificateIherebycertifythatChenSong,aged24,astudentfromNingbo,ZhejiangProvince,whowasadmittedtotheEnglishProgramoftheDepartmentofForeignLanguagesandLiterature,2023,hascompletedthefouryears’coursesand,havingsatisfiedalltherequirementssetbythesyllabus,graduatedfromBeijingNormalUniversity.NO.0364

BeijingNormalUniversity(signature)Chancellor

Date:July1,2023照片stampPracticalWriting

WriteagraduationcertificateforyourselfinEnglish.PracticalWriting

YourTaskBook4Unit3II.PracticalWriting

Writing—PracticalWriting

LettersofConsolationAconsolationlettershouldnotonlybealetterofconsolationbutshouldalsoreassureandhelpincopingwithpainbetter.Thefollowingaresomesuggestionsonhowtogoaboutit.Beginwithdeterminingthetroublethattherecipientoftheletterisfacingandwriteyourletteraccordingly.2.Tellthemthatyoucanunderstandwhattheyaregoingthroughbecauseyouhavefacedsimilartroubleyourself(ifyouhave)andreassurethemofahumanbeing’sabilitytodealwithandovercomeeverykindoftroubleinlife,howeverbigitmightseematthepresenttime.

Writing—PracticalWritingWritingTips(Tobecontinued)Writing—PracticalWriting3.Remindthemagainthattimeisahealerandtheirpresentpainwoulddefinitelyhealwithtime.4.Lettherecipientoftheletterknowthatyougrievedforthemandwishedthattherewassomethingyoucoulddotolightentheirburdenofsorrow.Letthemknowthatyouarealwaysthereforthemincaseofanyneed,adviceorguidance.WritingTips

AlettertoarelativewhowashurtinacaraccidentWriting—PracticalWritingSample1DearAuntAnnie:YoumayneverknowhowshockedweweretohearthatyouwereinjuredinacaraccidentlastSunday.Wewere,however,abitrelievedtolearnlateronthattheinjurywasaminoroneandyouarebackhomenow.ButIamsuretheshockyoureceivedmustbeoverwhelming.IhopeyouwillovercometheshockcompletelyandenjoyyourvisitinNewYork.Love,LouiseWriting—PracticalWritingAlettertoafriendwhogotalowTOEFLscoreWriting—PracticalWritingSample2DearXiaoLu:Iamsosorrytolearnoftheunfortunatenewsthatyoudidn’tscoreveryhighonthelastTOEFL.Ihopeyouwon’tfeeltoodiscouragedbytheresults.Youknowyoucouldhavedonebetterhadyounotbeensickduringthetestday,andyouknowtherewillalwaysbeanotherchancetotaketheTOEFL.Fornow,justforgetaboutthetestandcheerup.Youhavemoreimportantthingstodo,suchasschoolworkandfinalexaminations.MargaretWriting—PracticalWritingWritealettertoaforeignprofessorwhoisill.Writing—PracticalWritingYourTaskBook4Unit4II.PracticalWriting

Howtowriteanadvertisement?Onetricktowriteanadvertisementisbrevity.Themorewordsorlinesyouhave,themoreyoupay.Youcertainlydon’twanttopayextramoneyforyourad,sowritesmartlyandbriefly.Usecommonlyacceptedabbreviations.Trytoincludemoreinformationinfewerwords.Writing—PracticalWritingForSale2023GiantBike80%New$180orbestofferCall:486-123456IBMComputerGoodConditionRunsexe.$2023CallAli,470-4321ASampleWriting—PracticalWritingYourTaskProduct:SonyNW-MS11DigitalMusicPlayerFeatures:AbletotransferInternetdownloadsandrecordingsfromCDs;removable128MBmemorystickthatstores240minutesofmusic;rechargeablebatterytosupport10hourslisteningWriteanadvertisementwiththehelpoftheinformationgiven.Writing—PracticalWritingBook4Unit5ReceiptAreceiptisawrittenstatementthatprovesonehasreceivedsomething,especiallymoney.Itisusuallyinafixedformatwiththetitleofthecompany,thereceiptnumberandthestampofthecompany.Whatneedstobefilledoutincludesthedate,theamountofmoneyandthereceiver’ssignature.PracticalWriting

II.PracticalWritingSample1(Formal)NanningARTS&CRAFTIMP.&EXP.CORP.￥350,000No.618Nanning,Apr.15,2023RECEIVEDfromMr.WangMengThesumofthreehundredandfiftythousandyuanonlybycheck

￥350,000Signature____________receiverstampPracticalWriting

Sample2(Informal)

No.618Nanning,May25,2023RECEIVEDfromMr.NongHuathesumoffourthousandyuanRMB

onlybycheck￥4,000.00.Signature____________PracticalWriting

WriteareceiptforMr.RobertLeetocertifythatyoureceived$500fromhimonMarch8,2023.PracticalWriting

YourTaskBook4Unit6

Example1:

14:28Beijingtime(06:28GMT),May12,anearthquakemeasuring8.0ontheRichterscalestruckWenchuanCounty,SichuanProvince,China.NeighboringcitiessuchasJiangyou,Tianpeng,Guangyuan,MianyangandChengdureceivedextensivedamageandcontinuousaftershocks.PracticalWriting

whenwhatwhereExample2:PracticalWriting

HurricaneDollystrengthenedtoaCategory2hurricaneWednesdayasitwhippedtheGulfCoastneartheU.S.-Mexicoborder.

whowhatwhenwhereWriteapieceofthelatestnewswhichhappenedeitherhomeorabroad.Bearthe5Wsinmindandstateyournewsasconciselyandaccuratelyaspossible.YourTaskWriting—PracticalWritingBook4Unit7

II.PracticalWritingPracticalWriting

IOU（收據(jù)）IOUmeans“Ioweyou”.IOUisareceiptandawrittenstatementthatprovesonehasborrowedsomething,especiallymoney.Whatneedstobefilledoutmayincludethedate,thetimetopayback,theamountofmoney,theinterest,andthereceiver’ssignature.1.Sample1(TermPay)

May25,2023SixmonthsafterdateIpromisetopaytotheFinancialOfficeofGuangxiUniversitythesumof4,000RMBYuanforvaluereceived.

WeiDa

PracticalWriting

Sample2(NoTermPay)

March15,2023TotheFinancialOfficeofGuangxiUniversity:IOU4,000RMBYuanonly. YangWeiPracticalWriting

March82023BorrowedfromthephoneticslaboratoryofForeignLanguagesDepartmenttwoSonycassettetapes. DongHuiSample3(BorrowingObjects)PracticalWriting

WriteanIOUtocertifythatyouborrowed$5,000

fromtheFinancialDepartmentofHuiHuangCompanyonMarch3,2023.Theinterestis3%permonth.Youhavetoreturnthesumwithinsevenmonths.

2.YourTaskPracticalWriting

March3,2023SevenmonthsafterdateIpromisetopaytoFinancialDepartmentofHuiHuangCompanythesumoffivethousanddollars($5,000)onlywithinterestof3%permonth. ________(signature)ReferencePracticalWriting

Book4Unit8II.PracticalWritingIt’ssaidthatoneofthetwothingsthatpeoplearemostafraidofispublicspeaking.Yet,theabilitytomakeawonderfulspeechistheonethatmostofthemodernpeopledreamof.Watchamovieclipandtakenotesofthekeypointsofmakingapublicspeech.Writing—PracticalWritingMakingSpeechSpeechMakingBuildingupyourconfidencepracticeinfrontofamirrorusedevicessuchasataperecordertoimproveyourvocaltechniquepracticeinfrontofasmallaudiencePreparationWriting—PracticalWritingMakingaspeechusesimple,directwordsandsentencesknowexactlywhatyouwanttosaycutwordswhereverpossible;bebriefuseeverydayEnglish,notjargonvarythelengthofyoursentencesuseactiveverbsdon’tusepassivevoicedon’tusemodifierspayattentiontothespeedofyourspeech,speakclearlydon’trushitdon’tmumbleDo’sandDon’tsWriting—PracticalWriting1.IntroductionOpeningAgenda(topic,reasonstheyshouldtrustyou,howtheybenefit)Promiseand/orKeyMessageWritingaspeech—ThebasicstructureofaspeechWriting—PracticalWritingTobeginwith,youmaytellastory,withhumor,oruseasnappyquote,oryoumaystartbygettingyourreaders’attentionbyreadingsomestartlingstatisticsorbyaskingthought-provokingquestions.Theintroductionshouldmakeupabout10to15percentofthetotalspeech.TipsWriting—PracticalWriting2.TheBody2-5mainpoints.Themostimportantpointscomefirst.Eachpointmayincludesome/allofthefollowingelements:StatementofyourmessageFacts,statistics,findingsthatsupportyourmessageIllustrationorpersonalstorythatsupportsyourmessageQuickexampleVisualaid,game,quiz,poem,song,audienceinteractionThenrepeatthepointandapplyittotheaudienceWriting—PracticalWriting3.ClosingElementstoinclude(innoparticularorder):SummaryofmainpointsFinalsummarystoryorspecialeffectsThankstoeverybodyRepeatingofthepromiseand/orkeymessage

Writing—PracticalWritingTheendmustbedramatic,conclusiveandmustleavealastingimpressiononthelisteners’mind.Youmayusethesamestrategiesthatyouusedforthebeginning.Theconclusionshouldmakeup5to10percent.TipsWriting—PracticalWritingIntroduction:Goodafternoon,everyone.Mynameis…I’mheretodaytotalkabout…Signposting:First,I’mgoingtotalkaboutpoint1…,ThenI’llmoveontopoint2…,AfterthatI’lllookatpoint3…,AndfinallyI’llfinishmypresentationwithpoint4…,Tostartwith…later…tofinishupUsefulExpressionsWriting—PracticalWritingStartingthepresentation:Let’sbeginwithpoint1…I’dliketostartby…Firstofall,I’ll…Tostartwith…Movingontothenextpoint:Iwouldnowliketolookatpoint2…Nowlet’smoveontopoint2…That’sallIhavetosayabout…We’velookedat…Somuchfor…Writing—PracticalWritingDevelopingapoint:Furthermore?…Wheredoesthatleadus?Let’sconsiderthisinmoredetails…Whatdoesthismeanfor…?Translatedintorealterm,…Givingexamples:Forexample/instance,Agoodexampleforthisis…Asanillustration,Toillustratethispoint…Writing—PracticalWritingConclusion:I’dliketofinishbysaying…Tosumup,…Let’sremindourselvesofthemainpoints.Let’ssummarizewhatwe’velookedat…Finally,letmeremindyouofsomeoftheissueswe’vecovered.Endingthepresentation:Andthatconcludesmypresentation.Ifyouhaveanyquestion,pleasefeelfreetoask.Writing—PracticalWritingusebodylanguagetomakethespeechmorevividandclearkeepeyecontactwiththeaudiencedon’tpanicifyouforgetapart,juststartfromthepartyourememberMakingapublicspeechWriting—PracticalWritingYourTaskYougotthefirstprizeinaReadingContest,andaregoingtomakeaspeechontheAwardingCeremony.Writing—PracticalWritingBook4Unit9II.PracticalWritingPracticalWriting

CongratulationsonaNewVenture

(祝賀新業(yè)開張)2.ReplytotheLetterofCongratulations

(復(fù)函)3.ExpressionsofCongratulationsLetters

(常用套語(yǔ))CongratulationsPracticalWriting

DearMr.Lin,Ihavelearnedwithgreatdelightthatyouareopeningyourowntravelingagency.I’dliketoaddmyvoicetothechorusofcongratulationsfromallsides.Withyourbrilliantbackgroundandlongrecordoffineachievements,I’msurethenewagencywillbeagreatsuccess.Withbestwishes.Sincerelyyours,JohnChenCongratulationsonaNewVenturePracticalWriting

DearMr.Chen,Thatwasawonderfulletteryouwroteme.Icertainlyappreciateyourcongratulations.It’squiteanexcitingadventuretohaveone’sownenterprise.AndIguessI’llneedallthegoodwishesmyfriendshavebeensendingme.Thanksforyourinterest,andyou’llalwayshavemybestservice.Sincerelyyours,HarryLin2.ReplytotheLetterofCongratulationsPracticalWriting

3.UsefulExpressionsIcongratulateyouon…Pleaseacceptmyheartiestcongratulationson…Iwasdelighted/thrilled/pleasantlysurprisedtohear/receivethenews…MayIjoininthechorusofcongratulations…Itgavemeagreatdealofpleasuretolearn…PracticalWriting

Bestwishesfromallofuson…Weareproudofyoursuccess.Wehopeyouwillbevery…always/inthefuture.Pleaseacceptoursinceregoodwishesfor…Itiswithgreat