酒店專業(yè)英語HospitalityEnglish主講人：方榮Concierge

Task1BaggageService

Vocabularysuitcasen.手提箱valuableadj.有價值的；貴重的breakable

adj.易碎的content

n.內(nèi)容，目錄whiskyn.威士忌酒shoulderbagn.有肩帶的女用手提包Read

the

taskLearnthetaskstepbystepPracticethe

taskCONTENTSONEReadthetaskReadthetaskAguestchecksin,andaconciergeoffershertheluggageservice.TWOLearnthetaskstepbystepLearnthetaskstepbystepGreetguestsWelcometoPeaceHotel.——————————————————————————————2.MakesurehowmanypiecesofbaggageAretheseallyourbaggage?Thereare4piecesofbaggagealtogether,amIright?——————————————————————————————3.CheckthevaluableorbreakablethingsLetmesecurethefragileitemsbetweentwobags.Wouldyoumindtakingthesebottleswithyou?—————————————————————————————Learnthetaskstepbystep4.Askfortheguest’snameandroomnumberMayIknowyourname&roomnumber?Couldyoutellmeyournameandroomnumber?Yournameandroomnumber,please.————————————————————————————5.HavethekeyandopenthedoorfortheguestMayIhaveyourkey,please?I’llopenthedoorforyou.MayIuseyourkeycard?Letmeopenthedoorforyou.——————————————————————————————Learnthetaskstepbystep6.SettheitemsdownShallIplacethetwosuitcasesandashoulderbaghere?————————————————————————————7.Showgoodwishesandsaygood-byeGoodbyeandhopeyou’llenjoyyourstaywithus.Wewishyouhaveagoodtime,goodbye.————————————————————————————

TPracticethetaskHEERPracticethetaskAguestchecksin,andaconciergeofferstheluggageservice.Workinpairstorole-playaconversationaboutbaggageservicewithyourpartner.Youactastheconcierge,yourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:

ZhangHuaisareturnguestofthehotel.Yourhotelhasjustfinisheddecoration.Theguestissurprisedbythenewdecoration.You,thebellman,meethiminmaindoorandprovidehimthebaggageservice.Duringtheservice,pleasegivehimsomeintroductiononthechanging.AssessmentChartName:Position:Task:Content:☆

☆☆

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1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

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☆☆

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1.Withfluency□

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□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

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1.Withconfidence□□□2.Withcourtesy

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