TheTrillionDollarTransformation

TrackingtheRiseofGenAIandAgenticAIinFinancialServices

b

IfAIwasacountry,

itwouldbethe

world’sthird-largesteconomy,contributinganestimated

USD

$15.7trillion

toglobalGDP

Al

by20301

1“PwC’sGlobalArtificialIntelligenceStudy:ExploitingtheAIRevolution”

Contents

Introduction

3

MeasuringtheUptakeofAI

1

4

StrategicAreasofFocus

2

6

ImplementationChallenges

3

8

Outlook

11

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ContactUs

Introduction

BigtechisbankingontheexponentialgrowthofgenAIandagenticAI.

TheEconomistpredictsthatanAI“data-centerbinge”couldreachUSD$1.4trillionby2027tomeetthecomputingpowerrequirementsforgenerativeAI2.Andhardwareisn’ttheonlythingsetforgrowth.

37%ofventurecapital(VC)fundingwenttoAIstartupsin2024,with

autonomousagentsanddigitalworkersenjoyingthelargestactivity,

andgenAIcustomersupportoperationscominginsecond3.HyperscalerssuchasMicrosoft,AmazonandGoogleareembeddingAIintotheirownproductsandservicestomakeuptakeeasier.Nodoubt,thejourney

toAIwillfollowtheGartnercyclethroughthesloughofdisillusionment.Still,theslopeofenlightenmentwillfollowsoonenough.

AspartofourSS&CBluePrismGlobalEnterpriseAISurvey2025,wesurveyedasampleof377seniorprofessionals

acrossfinancialservices(FS),fromseniormanagersto

C-suite,tounderstandmoreabouthowthey’reprogressing,andhowtheyexpecttoharnessthenewAIandtoidentifytheirbiggesthurdles.

2“Whatcouldkillthe$1trnartificial-intelligenceboom?”,TheEconomist,July2024.

3“AgenticAI:Finance&the‘DoItForMe’Economy”,Citi,January2025.

AI’stransformativepowercomeswithanenvironmentalpricetag.Asleadersinthisspace,wemustchampiona

‘lessismore’approach,usingAI’s

capabilitiespreciselyandpurposefullyratherthanindiscriminately.”

RobPaisley,SeniorDirectorSS&CBluePrism

TheTrillionDollarTransformation|3

UptakeofAI

RapidAdoptionoflatestAIinFinancialServices

FinancialservicesconsistentlyleadtheraceonAIadoption,driven

bydata-richoperations,compliancedemandsandintensecompetition.Whilethesectorhaslongusedmachinelearning(ML)andneural

networks,oursurveyindicatesthattheacceleratedadoptionof

generativeAIandagenticAIhassurpassedallindustryexpectations.

GenerativeAIuseslargelanguagemodels(LLMs)toproducenewcontent

suchasimages,text,videoandcodebasedonnaturallanguageprompts.

AgenticAIgivescognitive

abilitiestoagentssothey

canmakedecisionsand

performtasksautonomously(withouthumanintervention).

Agenticautomation

combinestraditionalRPAwithAItoautomatemorecomplextasksanddrivemoreefficientprocesses.

Agenticorchestration

managesandassignstaskstopeopleandanylevel

ofagents,connecting

operationsandkeeping

businessrunningsmoothly.

1Measuringthe

87%

oforganizationsare

activelydeployingnewAItechnologies

94%

considerAIcoretotheirentirebusinessoperations

76%

plantoimplementagenticAIwithin12months

RapidadoptionoflatestAI

5060708090100

TheTrillionDollarTransformation|4

AIisSuperchargingInvestmentsinBusinessImprovementsandProductivity

FinancialinstitutionsarecurrentlyusingthelatestAItodouble

downonbusinessimprovementsanddriveproductivity.Weaskedoursurveyparticipantswhytheyhavedeployedorareplanning

todeploythelatestAIintheirdepartment.

Topscores

45%

Improveproductivity

46%

Increasebusinessefficiency

Theheartofintelligentautomation(IA)hasalwayssatinoperations.Operationsteamsarejudgedbytheirabilitytodriveproductivity

andefficiency.Singlepercentageimprovementstoprocessessuchascustomeronboarding,tradefinance,anti-moneylaundering(AML),

claimsprocessingandfrauddetectioncanmeanlargecostreductions–deliveringonsharepriceandbringingimprovementstothebottomline.It’snosurprisethatfinancialinstitutionsaregoingtousethe

transformativepotentialofAItoenrichtheirautomationprogramsandmovetheneedleinareaswheretheyhavefoughtlongandhardto

makeincrementalgains.

TheTrillionDollarTransformation|5

ofFocus

2StrategicAreas

CustomerExperienceandSupportScoredHighestforAIPotential

Inwhichofthefollowingareasofyourfinancialservicesoperationsdoestheuseofthelatestleading-edgeAIhavethegreatestpotentialoverthenexttwoyears?

TOPSCORERrexperience

andsupport

GenerativeAIandagenticAIwillrevolutionizecustomerinteractionsthrough:

?Advancedenterpriseagentchatbotswithnaturallanguageprocessing

?24/7personalizedsupportcapabilities

?Tailoredfinancialadvisoryservices

?Hyper-personalizedofferings

ThreeWaystoInvigoratetheCustomerExperienceWithAI

FrendehandlesmorecustomerclaimswithSS&CBluePrismdigitalworkersandanLLM.

ReadStory

ABANCAautomatescustomeremailswithintelligentautomationand

generativeAI(GPT-4).

ReadStory

TheTrillionDollarTransformation|6

SS&CGIDScombinesintelligentautomation,businessprocessmanagement(BPM)and

genAItospeedupcustomercommunications.

ReadStory

TheTrillionDollarTransformation|7

KYC,AMLandFraudDetectionScored#2forAIPotential

Intelligentautomationalreadyplaysacriticalroleinriskand

compliancethroughtransactionmonitoring,knowyourcustomer(KYC)verification,anti-moneylaundering(AML)checks,sanctionsscreeningandregulatoryreporting.Itsabilitytosearch,enter,

compare,audit,reconcileandformatdatahasdrivencostout

ofthebusinessandimprovedcomplianceandturnaroundtimes.

Althoughgovernmentsarepromisingtoripuptheredtapeand

slashcompliancerules,newraftsoflegislationsuchastheCorporateTransparencyActandtheDigitalOperationalResilienceAct(DORA)arecomingintoforce.Withthecostofcomplianceandfraudatanall-timehigh,respondentsbelievethesewilldriveAIinvestments

forthenexttwoyearstocapitalizeonthegainsmadefromintelligentautomation.

49%

selectedKYC/AMLandfraud

detectionaspriorityareasforAIinthenext24months

2023-Bankfraudlosseswereatastaggering

$440 billionglobally

(CELENT)4

4“Toptechtrendsprevisory:Risk&Compliance2025EditionNovember7,

2024,IanWatson,NeilKatkov,HannahRoseSchonwal

TheTrillionDollarTransformation|8

Hurdles

37

36

3536%

34

3334%

3233%

31

30

EmployeeEmployeefearTechnology

skillsofjoblossintegration

Challenges

3Implementation

ManyHurdlesinManyPlaces

Likeallmajortransformationprograms,AIsuccesscomeswithitschallenges.

74%ofrespondentssaythey’refacingchallengesinadoptingthelatestAItechnology.Hurdlescomefromacrossthebusiness,witharound

athirdcitingsecurityandcomplianceconcerns,employeeskills(36%),employeefearoflosingtheirjobs(34%)andtechnologyintegration(33%)requirements.

Respondentscitechallengesfromalloverthebusiness,includingskills,technologyandchangemanagement.

?SpecialistswithAIskillsforpromptengineeringandLLMswillbedifficulttofind.

WhatIsAI

Governance?

MakeAgenticAIOperational,NotJustAspirational

?Transformativetechnologiesmakepeoplefearfortheirjobs,soupskillingplaysanimportantrole.

ReadE-Book

?ITsystemsareoftenoldandcreakingattheseams,soplugginginthelatestinthelatestLLMswon’talwaysbeeasy.

ReadE-Book

?Addingautonomousagentscanincreasetherisksposedbysecuritybreachesbybadactors.

TheTrillionDollarTransformation|9

38%

37%

31%

reportinconsistentdataquality

facechallengeswithdatamobility

identifygovernance

gaps

DataChallengesWillNeedToBeAddressedToMeettheDemandsofAI

Datachallenges

Likehumans,AIthatworkswithpoordatasourcesandwithoutproper

guardrailscanmakewrongdecisionsandtakeincorrectactions.GenAI

amplifiesthiswiththeriskofproducinghallucinations.DataisthefoundationformostAI-drivenprocesses–accuratecommunications,reportingand

riskdecisioningdependsondatareliabilityandavailability.Datainalargeorganizationisoftenmessyandinconsistent,siloedandtrappedindifferentformatsacrossvariousdepartmentsandarchaicITsystems.

IAsolutions

Intelligentautomationwillcontinuetoplayacriticalsupportroletothese

evolvingAItechnologiesbyimprovingtheaccuracyandavailabilityofdatawithinfinancialinstitutions.Itcaneliminateaperson’skeystrokeerrorsandreconciledisparatedatasources.Itcanalsosecurelyandquicklymovedataaroundoften-siloedlegacysystems.

MeasuringtheROIofEnterpriseAI

CompaniesaregoingfullspeedaheadwithAIadoption,buttheirprogressandreturnoninvestment(ROI)arelagging.

?Only29%havewell-articulatedmeasurementprogramsinplace

?60%havenotseenstrongROItodate

?Athird(33%)saytheycan’tscalequicklyenough

Althoughmanyfinancialfirmsmaybeadoptinga“failfast”approachastheyexperimentwiththesenewtechnologies,there’sadangerofaseverecaseof“pilot-itus”spreadingacrossorganizations,whereprogramsare

launchedwithoutplanninganddon’treturnvaluetothebusiness.

It’sfinetostartsmallwithAIadoptionbutfirstyouneedto

thinkbig

andknowwhereyouwanttogo.”

Forone,thecomputingpowerAIrequirescomesataconsiderablecost.Evenwithintelligentautomation,toomanycompaniesfocusonmetricssuchas“hoursbacktothebusiness”anddon’tmeasurethebusiness

impactoftheirinvestments.

Todriveenterprise-wideadoptionofAI,companiesneedaclear

methodologytoensuretheirexpectedoutcomesandinvestmentsarealigned.Organizationsalsoneedtobemindfulthattheskillsetsrequiredtodeliverasuccessfulpilotarenotthesameasimplementingalarge

programacrosstheenterprise.

HowToBuildScalabilityinAI

NatalieKeightley,VP,ProductMarketing,SS&CBluePrism

LearnMore

IntroducingtheSS&C|BluePrism?EnterpriseOperatingModel(EOM),apracticalapproachtoembeddingEnterpriseAIintotheheartofyourbusiness.

Outlook

ShiftingBusinessFocusTowardsGrowthandInnovation

Thelasttwoyearshaveseenorganizationsstarttoshifttheir

objectivesawayfromachievingproductivitygainstoward

deliveringbusinessinnovationandgrowth5.Theadditional

capabilitiesthatthesenewAItechnologiesprovidewillenable

evengreateropportunitiestobuildontheirintelligentautomationinvestments.Forexample,wehaveseenourcustomersupendinganddisruptinghistoricalpricingmodelsbyusinginnovation

tochangemarginsandreducecosts.We’vealsoseenthemmonetizingtheirowndatatodrivenewinsights.

85%

willuseAItodriveinnovation

36%

believeAIisoneofthebiggestdeterminantsofgrowth

52024ForresterConsultingTotalEconomicImpact?(TEI)studycommissionedbySS&CBluePrism.

Whatisthebottomline?

Oursurveytellsusthatfinancialinstitutionsare

prioritizingnewAIfeaturestodriveprogressintransformingcustomerexperience(CX),riskandcompliance,andback-officeoperations.

ThesectorstandsatthecuspofanAI-driventransformation.Successrequiresamethodicalapproachtoimplementation,stronggovernanceframeworks,dataqualityandaclearfocusonmeaningfuloutcomes.Organizationsmustmovebeyondpilotprojectstoachievescalableenterprise-wideadoption

whilemaintainingrobustriskmanagementpractices.

Astheworld’slargestfundadministrator,weuseourown

softwareatscaleacrossalltheseareas.We’veseenfirst-handwhatitcandototransformourbusiness,andwewanttohelpyoumakethemostofyouragenticf