汽車英語汽車商務英語Lesson2CustomerReceptionⅡWarming-upPartone目錄NewWordsandUsefulExpressionsParttwoSituationsPartThreePracticePartFourWarming-upPartone：Makeyourchoice:1.Asacustomer，whenyouwalkintoa4Sstore,youhope:（

）Thesalesmanwillgreetyou.（

）Youwillbeservedpolitely.（

）Thesalesmanwon'tdisturbyourvisit.（

）Thesulesmanwillhavedetailedinstructionsofthecaryouareinterestedin.1Warming-upPartone：Makeyourchoice:2Warming-upPartone：2.Asasalesman，whatwillyoudowhenyoureceiveacustomer?（

）Welcomehim/her.（

）Greethim/herandhis/herfriends.（

）Handacupofteaorcoffee.（

）Observewhathe/shecaresabout.（

）Lookathim/herwhileyouaretalking.（

）Judgehim/herwithhis/herappearance.Makeyourchoice:343.Asasalesman，doyouknowwhatyoushouldn'tdowhenyoureceiveacustomer?（

）Smoking（

）Walkingaroundwithacupofcoffee.（

）Standingagainstacar.（

）Staringatyourclientupanddown.Warming-upPartone：Asasalesman,youshouldpayattentionto:1.Greetcustomersproactively，introduceyourselfandhandinyourbusinesscard2.Keepanappropriatedistancefromcustomersandpayattentiontocustomers’needs.3.Givetheinformationtocustomers，andtalkaboutthetopicsthatcustomersarein-terestedin.4.Saygoodbyetocustomersatthedoorof4Sstore，makeanappointmentforthenextvisit，andwatchcustomersleave.5.Bereadytowelcomeothercustomers.Warming-upPartone：12345NewWordsandUsefulExpressionsParttwo：showroomreceiverealisticprobablyprefern.展廳v.接待adj．現實的adv.可能地v.更喜歡v.適合v.打賭adv．肯定地，明確地v.服務，招待Parttwo：NewWordsandUsefulExpressionsⅠ.Newwordssuitbetdefinitelyserve1.Weleometoourmotorshop.2.Whatcanldoforyou?3.Pleasecomein.4.Wouldyoulikeacupoftea?5.Doyouselltheredcars?6.Maylknowyourname?7.Isthisyourfirsttimetovisitourshowroom?8.Besuretocallmeifyouneedanyhelp.9.CanIshowyouaround?10.I'mjustlookingaround.1.歡迎光臨本店。2.能為您效勞嗎?3．請進!4.來杯咖啡嗎?5.這里有紅色的車賣嗎?6.能認識一下嗎?7．您是第一次到我們展廳吧?8.如有什么需要，請叫我。9.我來帶您四處看看好嗎?10.我只是看看而已。Parttwo：NewWordsandUsefulExpressionsⅡ.UsefulexpressionsSituationsPartThree：SituationAMr.Graycomestoa4Sstore.Ms.Liu,asaleswoman,receiveshim.lalsoenjoyself-drivingtourPartThree：Situations(L—Ms.Liu，G—Gray)L:Goodmorning.Welcometoour4Sstore.G:Moming.L:lamLiuYan，thesaleswomanofthisstore.MayIknowyourname?G:I'mGeoffreyGray.Iliketotravelbycaronweekendsandwanttobuyafuel-efficientcar.Canyourecommendacarthatsuitsme?L:Mypleasure.AeolusE70isthebest-sellingmodelinourstore.Thiscarisanewenergyelectriccar.Itsavesenergyandprotectsenvironment，whosebatterylifeis500km，with10-yearwarrantyandunlimitedmileage.Thiscarisverysuitableforyoutotravelontheweekend.G:Soundsgreat.Arethereotherelectriccarsinyourstore?SituationAMr.Graycomestoa4Sstore.Ms.Liu,asaleswoman,receiveshim.Wheredoyouwork?PartThree：SituationsL:ThereisalsoacarcalledAeolusYixuanEV.Theappearanceofthiscarisveryfashionableandtheinterioriscomfortable.Thiscarisverysuitableforafash-ionablepersonlikeyou.Ifyouareinterested，youcanexperienceitinthecar.lbetyou'lldefinitelylikeit.:Really?lwilltakeacloserlook.MakeyourchoiceaccordingtothesituationAPartThree：SituationsQuestionsAnswers()1.WhatdoesLiuYando?A.Goodmoming.Welcometoour()2.HowdoesLiuYangreetMr.Gray?B.Newenergyelectriccar.()3.WhydoesMr.Graywanttobuyafuel-efficientcar?C.AeolusETO.()4.WhatcardoesMr.Grayprefer?

D.Helikestotravelbycaronweek-()5.Whichisthebest-sellingModelinthe4Sstore?E.Sheisasaleswomanofa4Sstore.SituationBMr.Black,aworker,comestoa4sstoreandMs.Liureceiveshim.Wheredoyouwork?Mr.PartThree：Situations(L—Ms.Liu，B—Mr.Black)L:Goodaftemoon，sir.Welcometoour4Sstore.B:Goodaftemoon.L:TmLiuYan，thesaleswoman.Ihopeyou'llenjoymyservice.MayIknowyourname?B:MynameisJimBlack.L:Nicetomeetyou，Mr.Black.Youmustbeateacher，amIright?B:No，I'mnot.Infact，I'maworkerandIworkinanironandsteelcompany.L:Haveyoueverbeentoourstore?B;No，butT'vebeentoseveralstoresalready.L:Whattypeofcardoyouhaveinmind?SituationBMr.Black,aworker,comestoa4sstoreandMs.Liureceiveshim.Wheredoyouwork?Mr.PartThree：SituationsB:lpreferasUV.Andthetnunkcapacityofthecarshouldbelarge.L:Well，it'sluckyforyoutocometoourstore.Look，doesn'tthatSUVsuitforyou?B:'Thiscar，Iknow.IhavesearchedforinformationaboutthecarontheIntemet.L:lbelieveyoushouldhaveacertainunderstandingofthiscar，but80%ofthecar'sperformancerequiresatestdrivetoexperience.Ifyouhavetime，Icanar-rangeatestdriveforyou.B:Thatcouldn'tbebetter.L:Excuseme，haveyoubroughtyourdriver'slicense?:Ofcourse.L:Okay，pleasecomehereforthetestdrivepocedures.B;No，butT'vebeentoseveralstoresalready.L:Whattypeofcardoyouhaveinmind?MakeyourchoiceaccordingtothesituationBPartThree：SituationsQuestionsAnswers()1.WheredoesMr.Blackwork?A.Aworker.()2.WhattypeofcardoesMr.Blackhaveinmind?B.No.())3.WhatdoesMr.Blackdo?C.SheasksMr.Blackwhetherheisateacher.()4.DoesMs.LiuwanttovisitMr.Black?D.sUV.()5.HowdoesMs.Liubeginhistalk?E.Inanironandsteelcompany.PracticePartFour：Ⅰ.Completethesesentenceswiththewordsinthebox.PartFour：Practicewelcome,want,sells,allow,regard,seat,lookingaround,flowers,everything,preferThemodelofthecar____________well.Manypeoplebuyit.Idon’tbuyanything.Iamjust____________.I’dliketoknowwhatcoloryou____________.Please____________metoshowyouthemodels.Ihaven’tgotany____________foralongtime.Howis____________going?Can’tyoucomeherefora____________forawhile?Shedoesn’t____________tobuyanything.Ialways____________youasbestfriend.Youare____________tohaveacupofcoffee.PartFour：PracticeⅡ.