2025年外貿(mào)英語函電寫作模擬題及答案詳解集一、情景模擬題（每題10分，共3題）題目1（詢盤與答復）情景：中國某公司（XYZExportsCo.,Ltd.,Beijing,China）收到美國某公司（ABCTradingInc.,NewYork,NY,USA）的詢盤，詢問關于太陽能庭院燈的價格、最小起訂量及交貨期。XYZ公司愿意提供優(yōu)惠價格，但要求ABC公司盡快確認訂單。要求：請以XYZ公司銷售經(jīng)理的身份，回復ABC公司的詢盤，提供產(chǎn)品信息，并催促對方盡快下訂單。答案：ABCTradingInc.NewYork,NY,USADate:October25,2025DearSirs,Thankyouforyourinquiryregardingoursolar庭院燈.Wearepleasedtoinformyouthatoursolar庭院燈arehighlypopularintheinternationalmarketduetotheirenergyefficiencyanddurability.Ourpricesforthesolar庭院燈areasfollows:-ModelS100:USD25perunit-ModelS200:USD35perunitTheminimumorderquantity(MOQ)forbothmodelsis100units.Weoffera5%discountforordersabove500units.Thedeliverytimeforordersunder500unitsis30days,whileordersabove500unitscanbedeliveredwithin20days.Weguaranteetimelydeliveryasperyourrequirements.Wewouldappreciateitifyoucouldplaceanorderatyourearliestconvenience.Pleaseletusknowyourpreferredmodelandquantitysothatwecanproceedwiththenecessaryarrangements.Thankyouforyourinterestinourproducts.Welookforwardtoyourpromptresponse.Yoursfaithfully,[YourName]SalesManagerXYZExportsCo.,Ltd.Beijing,China題目2（投訴與索賠）情景：某歐洲客戶（EuropeanClient,London,UK）訂購了一批中國產(chǎn)的電子詞典，但收到的貨物有損壞。客戶要求賠償損失，并希望盡快補發(fā)新的電子詞典。要求：請以中國供應商的身份，回復客戶的投訴，表達歉意，并提出解決方案。答案：EuropeanClientLondon,UKDate:November10,2025DearSirs,Wesincerelyapologizefortheinconveniencecausedbythedamagedelectronicdictionariesyoureceived.Wehavereviewedtheissueandunderstandyourconcern.Wehavealreadyarrangedforthereplacementofthedamagedunits.Thenewelectronicdictionarieswillbeshippedviaexpressdeliveryandshouldarrivewithin3days.Wewillalsocoveralltheshippingcostsforthereplacement.Additionally,wewouldliketoofferyoua10%discountonyournextorderasatokenofourappreciationforyourpatience.Pleasedonothesitatetocontactusifyouhaveanyfurtherquestionsorneedadditionalassistance.Thankyouforyourunderstanding.Wevalueyourbusinessandarecommittedtoprovidingyouwiththebestpossibleservice.Yourssincerely,[YourName]CustomerServiceManagerABCElectronicsCo.,Ltd.Shenzhen,China題目3（信用證修改）情景：中國某公司（XYZImpexLtd.,Shanghai,China）與美國某公司（ABCCorp.,LosAngeles,CA,USA）簽訂了一份合同，采用信用證支付方式。信用證已開立，但ABC公司發(fā)現(xiàn)信用證中的裝運期為“withinNovember”，希望修改為“betweenNovember1andNovember30”。要求：請以XYZ公司的身份，通知銀行修改信用證，并要求銀行盡快完成修改。答案：TheBankofChinaShanghai,ChinaDate:December5,2025DearSirs,WearewritingtoinformyouaboutthenecessaryamendmentstotheLetterofCredit(L/C)No.LC123456,issuedbyBankofAmerica,NewYork,infavorofABCCorp.,LosAngeles,CA,USA.ABCCorp.hasrequestedthefollowingamendmentstotheL/C:1.Changetheshippingperiodfrom"withinNovember"to"betweenNovember1andNovember30".2.ExtendthevalidityoftheL/Cby15daystoDecember15,2025.Wekindlyrequestyoutoprocesstheseamendmentsatyourearliestconvenience.PleaseinformusoncetheamendmentsarecompletedandnotifyABCCorp.accordingly.Thankyouforyourpromptattentiontothismatter.Weappreciateyourcooperationinfacilitatingthisprocess.Yoursfaithfully,[YourName]TradeManagerXYZImpexLtd.Shanghai,China二、填空題（每題2分，共10題）題目1DearSirs,WearepleasedtoconfirmtheorderNo.12345for100unitsofelectricfans.Thepaymenttermis_______andthedeliverydateis_______.Pleasearrangetheshipmentaccordingly.Thankyouforyourcooperation.題目2DearSirs,Weregrettoinformyouthatthegoodsyouorderedhavearrivedindamagedcondition.Weapologizefortheinconvenienceandwill_______thegoodsimmediately.Pleaseacceptoursincereapologies.題目3DearSirs,Wearewritingtoinquireabouttheavailabilityofyournewproductline.Couldyoupleaseprovideuswithdetailedinformationregardingthe_______and_______oftheproducts?Welookforwardtoyourearlyreply.題目4DearSirs,Wewouldliketotakethisopportunitytothankyouforyourrecentorder.Yoursatisfactionisour_______.Pleaseletusknowifyouhaveanyfurtherrequirements.Wearealwaysheretoassistyou.題目5DearSirs,Wearewritingtofollowuponourpreviousemailregardingthepaymentissue.Pleaseletusknowthestatusofthepaymentandtheexpecteddateof_______.Weappreciateyourpromptattentiontothismatter.題目6DearSirs,Wearepleasedtoinformyouthatwehavesuccessfullyshippedyourorder.Thegoodsareexpectedtoarrivein_______within7-10days.Pleaseensurethatsomeoneisavailabletoreceivetheshipment.題目7DearSirs,Weapologizeforthedelayinprocessingyourorder.Theissuehasnowbeenresolvedandwewill_______thegoodswithinthenext24hours.Weappreciateyourpatienceandunderstanding.題目8DearSirs,Wearewritingtorequestasampleofyourlatestproductline.Pleasesendthesampletoouraddress:_______andincludetheshippingcostsintheinvoice.Welookforwardtotestingyourproduct.題目9DearSirs,Wearepleasedtoacceptyourofferfortheelectronicdictionaries.Theagreedpriceis_______perunitandthepaymenttermis_______.Pleasesendustheproformainvoiceatyourearliestconvenience.題目10DearSirs,Weregrettoinformyouthatweareunabletofulfillyourorderdueto_______.Weapologizeforanyinconveniencecausedandwillrefundyourpaymentwithin30days.Weappreciateyourunderstanding.答案：1.30%byT/Tinadvance,November202.replacing3.specificationsandprices4.priority5.settlement6.yourlocation7.ship8.123MainStreet,Anytown,USA9.USD25,100%byL/Catsight10.stockshortage三、翻譯題（每題5分，共4題）題目1將以下中文翻譯成英文：“請盡快安排發(fā)貨，確保貨物在12月31日前到達客戶手中?！鳖}目2將以下中文翻譯成英文：“我們遺憾地通知您，由于原材料價格上漲，我們不得不提高產(chǎn)品價格?！鳖}目3將以下中文翻譯成英文：“感謝您對我們產(chǎn)品的興趣。我們期待與您建立長期合作關系。”題目4將以下中文翻譯成英文：“請?zhí)峁┊a(chǎn)品的詳細規(guī)格和參數(shù)，以便我們進行質(zhì)量檢驗?！贝鸢福?.PleasearrangefortheshipmentatyourearliestconvenienceandensurethatthegoodsreachthecustomerbyDecember31.2.Weregrettoinformyouthatduetotheriseinrawmaterialcosts,wehavehadtoincreasetheproductprices.3.Thankyouforyourinterestinourproducts.Welookforwardtoestablishingalong-termcooperationwithyou.4.Pleaseprovidedetailedspecificationsandparametersoftheproductsforqualityinspection.四、簡答題（每題10分，共2題）題目1簡述在外貿(mào)函電中如何表達感謝和期待。題目2簡述在外貿(mào)函電中如何處理客戶投訴。答案：題目1在外貿(mào)函電中表達感謝和期待時，應注意以下幾點：1.真誠：表達感謝時應真誠，避免空泛的言辭。2.具體：感謝對方的具體行為，如訂單、合作等。3.期待：表達對未來合作的期待，如“期待您的再次合作”。4.禮貌：使用禮貌的語言，如“Thankyouforyoursupport”或“Welookforwardtoyournextorder”。題目2在外貿(mào)函電中處理客戶投訴時，應注意以下幾點：1.及時：及時回復客戶的投訴，避免拖延。2.道歉：真誠地向客戶道歉，表達歉意。3.解決方案：提出具體的解決方案，如更換產(chǎn)品、退款等。4.理解：表示理解客戶的立場，如“Weunderstandyourfrustration”。5.承諾：承諾會盡快解決問題，如“Wewillresolvethisissuepromptly”。五、寫作題（每題15分，共2題）題目1假設你是一家中國公司的銷售經(jīng)理，客戶要求你提供一批產(chǎn)品的樣品。請寫一封英文郵件，說明樣品的提供方式和費用。題目2假設你是一家中國公司的采購經(jīng)理，客戶要求你提供一批產(chǎn)品的價格和最小起訂量。請寫一封英文郵件，說明價格和起訂量，并詢問客戶的采購意向。答案：題目1DearSirs,Thankyouforyourrequestforproductsamples.Wearepleasedtoinformyouthatwecanprovidesamplesofourproductsuponrequest.Thesampleswillbesenttoyouatourexpense,butpleasenotethatthesamplesareforqualityandevaluationpurposesonlyandarenotforresale.Thesamplepackageincludesoneunitofeachmodelweoffer,andthetotalcostisUSD50.Thesampleswillbeshippedviaexpressdeliveryandshouldarrivewithin3-5businessdays.Pleaseletusknowyourpreferredshippingmethodandanyadditionalrequirementsyoumayhave.Welookforwardtoreceivingyourorderandprovidingyouwiththebestpossibleser