2025年咖啡師職業(yè)技能測試卷：咖啡師專業(yè)英語知識與交流能力試題考試時間：______分鐘總分：______分姓名：______一、單項選擇題（本部分共20小題，每小題2分，共40分。每小題只有一個最佳答案，請將正確選項的字母填涂在答題卡相應(yīng)位置。）1."Goodmorning!HowcanIhelpyoutoday?"Thisisatypicalgreetinginacoffeeshop.Whichofthefollowingphrasesisthemostappropriateresponseifacustomerwantstoorderalatte?A."I'dlikeacappuccino,please."B."CanIhavealatte,togo?"C."Doyouhaveanyspecialofferstoday?"D."IthinkI'lljusthavesomewaterfornow."2.Whenacustomerasks,"Whatisthedifferencebetweenalatteandacappuccino?"howshouldacoffeeshopstaffmemberexplainitinsimpleterms?A."Alattehasmoreespressoandlessmilk,whileacappuccinohasmoremilkfoam."B."Alatteissweeter,andacappuccinoismorebitter."C."Alatteisservedhot,andacappuccinoisservedcold."D."Alatteismadewithalmondmilk,andacappuccinoismadewithcow'smilk."3."Couldyourecommendacoffeeblendforsomeonewhodoesn'tlikestrongflavors?"Whichofthefollowingoptionswouldbethebestsuggestion?A."TryourEthiopianYirgacheffe,it'sverybold."B."OurColombianSupremoisalightroastwithafruityaroma."C."DefinitelyourVietnameseRobusta,it'sfullofcharacter."D."OurFrenchRoastisperfectforthosewholoveastrongkick."4.Ifacustomersays,"I'mallergictolactose,"whatshouldthestaffmemberofferasanalternativetoamilk-baseddrink?A."Wehaveoatmilk,butit'snotlactose-free."B."Sure,oursoymilkislactose-freeandtastesgreat."C."I'msorry,butallourdrinksaremadewithlactose."D."Youcantryourblackcoffee,butitmightbetoobitter."5."Howdoyoutakeyourcoffee?"Thisquestionistypicallyaskedtoacustomertodeterminetheirpreferences.Whichofthefollowingresponsesindicatesacustomerwhoprefersamildcoffee?A."Ilikeitstrongwithextrasugar."B."Ipreferitlightandsmooth."C."Ilovethebold,spicyflavor."D."Iwantitwithalotofcreamandmilk."6.Whenacustomerasks,"Doyouhaveanyveganoptions?"whatshouldthestaffmembercheckbeforeanswering?A."Ifthesugarisvegan."B."Ifthesyrupsandtoppingsarevegan."C."Ifthecoffeebeansareorganic."D."Ifthecupsarebiodegradable."7."Canyouexplainthedifferentcoffeebrewingmethods?"Thisquestionislikelyaskedbyacustomerwhoisinterestedinthecoffee-makingprocess.Whichofthefollowingmethodsshouldthestaffmembermentionfirst?A."Pour-overcoffee,it'sknownforitscleantaste."B."Frenchpress,it'sgreatforarich,full-bodiedcoffee."C."Espresso,it'sthebaseformanycoffeedrinks."D."Coldbrew,it'sperfectforarefreshingdrink."8.Ifacustomersays,"Ialwaysgetalatte,buttodayIwantsomethingdifferent,"whatshouldthestaffmembersuggest?A."Howaboutacappuccino?It'ssimilartoalattebutwithmorefoam."B."Tryouramericano,it'sasimpleblackcoffeewitharichflavor."C."Ourmochamightbeagoodchoice,ithaschocolateandcoffee."D."Youcouldtryourcoldbrew,it'sasmooth,lessacidiccoffee."9."What'sthebestwaytostorecoffeebeansathome?"Thisquestionisoftenaskedbycustomerswhowanttomaintainthefreshnessoftheircoffee.Whatshouldthestaffmemberadvise?A."Storetheminaairtightcontainerinthefridge."B."Keeptheminabreathablebagonthecounter."C."Storetheminadark,airtightcontainerinacool,dryplace."D."Puttheminthefreezertokeepthemfreshlonger."10.Whenacustomerasks,"Howdoyoumakeaperfectespresso?"whatshouldthestaffmemberemphasize?A."Usethehighesttemperaturepossibletoextracttheflavor."B."Thekeyistousetherightamountofcoffeegroundsandafinegrind."C."Espressoisbestmadewithalargeamountofwatertodilutethecoffee."D."Youshoulduseacoarsergrindtomakeitstronger."11."Doyouofferanycoffeesubscriptions?"Thisquestionisoftenaskedbycustomerswhowanttoenjoycoffeeregularly.Whatshouldthestaffmembersay?A."Yes,wehaveamonthlysubscriptionthatincludesavarietyofbeans."B."I'msorry,butwedon'tofferanysubscriptions."C."Onlyifyoubuyacertainamountofcoffee."D."Subscriptionsareonlyavailableforwholesalecustomers."12.Ifacustomersays,"I'mlookingforacoffeethathasanuttyflavor,"whichcoffeeblendshouldthestaffmemberrecommend?A."OurKenyanAA,it'sknownforitsbrightacidityandfloralnotes."B."TryourBrazilianSantos,ithasasmooth,nuttyflavor."C."OurIndonesianSumatra,it'srichandearthywithahintofsweetness."D."OurGuatemalanAntigua,it'sboldandhasasmokyflavor."13."Canyoutellmeaboutthecoffeeroastingprocess?"Thisquestionisoftenaskedbycustomerswhoareinterestedinhowcoffeeismade.Whichofthefollowingstepsshouldthestaffmembermentionfirst?A."Roastingthebeanstobringouttheirflavor."B."Grindingthebeanstopreparethemforbrewing."C."Harvestingthecoffeecherriesfromtheplant."D."Packagingthecoffeebeansforsale."14.Whenacustomerasks,"Whatisthedifferencebetweensingle-originandblendcoffee?"whatshouldthestaffmemberexplain?A."Single-origincoffeeisfromonefarm,whileblendcoffeeisfrommultiplefarms."B."Single-origincoffeehasamorecomplexflavor,whileblendcoffeeismorestraightforward."C."Single-origincoffeeismoreexpensive,whileblendcoffeeismoreaffordable."D."Single-origincoffeeisorganic,whileblendcoffeeisnot."15."Doyouhaveanydecaffeinatedcoffeeoptions?"Thisquestionisoftenaskedbycustomerswhowanttoenjoycoffeewithoutthecaffeine.Whatshouldthestaffmembersay?A."Yes,wehaveadecafoptionmadewithnaturaldecaffeinationmethods."B."I'msorry,butwedon'tofferanydecafcoffee."C."Decafcoffeeisonlyavailableinbulkorders."D."Youcantryourherbalteainstead."16.Ifacustomersays,"Iwanttolearnhowtomakecoffeeathome,"whatshouldthestaffmembersuggest?A."Buyahigh-endespressomachineforthebestexperience."B."Startwithasimplepour-oversetupandsomegoodqualitybeans."C."TryaFrenchpressforarich,full-bodiedcoffee."D."Useinstantcoffeeforaquickandeasysolution."17."Whatisthebestwaytocleanmycoffeemaker?"Thisquestionisoftenaskedbycustomerswhowanttomaintaintheircoffeeequipment.Whatshouldthestaffmemberadvise?A."Runacyclewithwhitevinegartoremoveanybuildup."B."Useaharshchemicalcleanertoensureit'sspotless."C."Wipeitdownwithadampclothaftereachuse."D."Leaveitinthesuntodryanddisinfectnaturally."18.Whenacustomerasks,"Canyouexplainthedifferentcoffeecupsizes?"whatshouldthestaffmembermention?A."Small,medium,andlarge,withthesmallbeingthesmallestsize."B."Tall,grande,andventi,withthetallbeingthelargestsize."C."Short,regular,andextra-large,withtheextra-largebeingthesmallestsize."D."Single,double,andtriple,withthesinglebeingthelargestsize."19."Doyouofferanycoffee-relatedgifts?"Thisquestionisoftenaskedbycustomerswhowanttofindauniquegiftforsomeonespecial.Whatshouldthestaffmembersay?A."Yes,wehaveavarietyofcoffee-relatedgifts,includingmugsandbeans."B."I'msorry,butwedon'thaveanygiftoptions."C."Giftsareonlyavailableforwholesalecustomers."D."Youcanfindcoffee-relatedgiftsonline."20.Ifacustomersays,"Ilovethesmellofcoffee,butIdon'tlikethetaste,"whatshouldthestaffmembersuggest?A."Tryacoffeewithalotofsugarandmilktomasktheflavor."B."Maybeyou'denjoyacoffeedrinkwithafruityflavor,likeamocha."C."Youcouldtryourcoffee-flavoredsyrup,it'ssweetandaromatic."D."I'msorry,buteveryonewhosmellscoffeeenjoysthetaste."二、多項選擇題（本部分共10小題，每小題3分，共30分。每小題有多個正確答案，請將正確選項的字母填涂在答題卡相應(yīng)位置。）1.Whichofthefollowingphrasesarecommonlyusedinacoffeeshoptotakeanorder?A."I'dlikealatte,please."B."CanIhavesomecoffee,togo?"C."Doyouhaveanyspecialofferstoday?"D."I'lljusthaveacupofwaterfornow."2.Whenexplainingthedifferencebetweenalatteandacappuccino,acoffeeshopstaffmembershouldmentionwhichofthefollowing?A."Alattehasmoremilkthanacappuccino."B."Acappuccinohasathickerfoamlayer."C."Alatteisservedwithadrizzleofsyrup."D."Acappuccinoistypicallyservedinasmallercup."3.Whichofthefollowingcoffeeblendsareknownfortheirmildflavors?A.ColombianSupremoB.EthiopianYirgacheffeC.BrazilianSantosD.IndonesianSumatra4.Whenacustomerasksforalactose-freeoption,whichofthefollowingalternativesshouldthestaffmembersuggest?A.SoymilkB.AlmondmilkC.OatmilkD.Coconutmilk5.Whichofthefollowingquestionsarecommonlyaskedbycustomerswhoareinterestedinthecoffee-makingprocess?A."Howdoyoumakeaperfectespresso?"B."Whatisthedifferencebetweenpour-overandFrenchpress?"C."Howdoyoustorecoffeebeansathome?"D."Whatisthebestwaytocleanmycoffeemaker?"6.Whenacustomerasksaboutcoffeesubscriptions,whichofthefollowingoptionsshouldthestaffmembermention?A.MonthlysubscriptionwithavarietyofbeansB.Quarterlysubscriptionwithsingle-originbeansC.AnnualsubscriptionwithbulkdiscountsD.Subscriptionforwholesalecustomersonly7.Whichofthefollowingcoffeebrewingmethodsshouldastaffmembermentionwhenexplainingtheoptionstoacustomer?A.Pour-overB.FrenchpressC.EspressoD.Coldbrew8.Whenacustomerasksforacoffeewithanuttyflavor,whichofthefollowingblendsshouldthestaffmemberrecommend?A.BrazilianSantosB.EthiopianYirgacheffeC.IndonesianSumatraD.GuatemalanAntigua9.Whichofthefollowingstepsshouldastaffmembermentionwhenexplainingthecoffeeroastingprocess?A.RoastingthebeanstobringouttheirflavorB.GrindingthebeanstopreparethemforbrewingC.HarvestingthecoffeecherriesfromtheplantD.Packagingthecoffeebeansforsale10.Whichofthefollowingquestionsarecommonlyaskedbycustomerswhoareinterestedincoffee-relatedgifts?A."Doyouofferanycoffee-relatedgifts?"B."Whattypesofgiftsdoyouhave?"C."CanIcustomizeagiftforsomeonespecial?"D."WherecanIfindcoffee-relatedgiftsonline?"三、判斷題（本部分共10小題，每小題2分，共20分。請判斷下列說法的正誤，正確的填“√”，錯誤的填“×”，并將答案填涂在答題卡相應(yīng)位置。）1.Alattetypicallyhasmorefoamthanacappuccino.√2.Decaffeinatedcoffeecontainsnocaffeineatall.×3.Single-origincoffeeisalwaysmoreexpensivethanblendcoffee.×4.Coffeebeansshouldbestoredintherefrigeratortokeepthemfresh.×5.AFrenchpressisagoodchoiceforalightandsmoothcoffee.√6.Espressoismadewithalargeamountofwatertodilutethecoffee.×7.Coldbrewcoffeeisgenerallystrongerandmoreacidicthanhotbrewedcoffee.×8.Acoffeesubscriptionserviceisagoodwaytotrydifferentcoffeeblends.√9.Thebestwaytocleanacoffeemakeristouseaharshchemicalcleaner.×10.Acappuccinoistypicallyservedinalargercupthanalatte.×四、簡答題（本部分共5小題，每小題4分，共20分。請根據(jù)題目要求，簡要回答問題，并將答案寫在答題卡相應(yīng)位置。）1.Howdoyoutakeyourcoffee?Pleaselistthreecommonwayscustomersmightanswerthisquestion.-Withmilk-Withsugar-Black(withoutanyadditives)2.Whatarethethreemaincomponentsofacappuccino?-Espresso-Milkfoam-Milk3.Explainthedifferencebetweenalatteandamocha.-Alattehasespressoandsteamedmilkwithasmallamountoffoamontop.-Amochahasespresso,steamedmilk,andchocolatesyrup.4.Whatarethreetipsforstoringcoffeebeansathometomaintaintheirfreshness?-Storetheminanairtightcontainer.-Keeptheminacool,dryplace.-Avoidstoringthemintherefrigeratororfreezer.5.Whyisitimportantforcoffeeshopstafftobeknowledgeableaboutcoffeeflavorsandbrewingmethods?-Toprovidebetterrecommendationstocustomers.-Toanswercustomerquestionsaccurately.-Tocreateamoreenjoyableandinformedcoffeeexperienceforcustomers.五、情景對話題（本部分共1小題，共10分。請根據(jù)以下情景，完成對話，并將答案寫在答題卡相應(yīng)位置。）Scenario:Acustomerwalksintothecoffeeshopandasksforarecommendation.Thecustomerisnewtocoffeeandprefersmildflavors.Customer:"Hi,I'mnewtocoffee.Canyourecommendadrinkforme?"Staff:-"Sure!Wehaveafewoptionsthataremildandsmooth.HowabouttryingourColombianSupremo?It'salightroastwithafruityaromaandagentleflavor.It'snottoostrongandhasanicesweetnesstoit."-"Alternatively,youcouldtryourVietnameseRobusta,butit'sabitstronger.Or,ifyoureallywantsomethingmild,ourFrenchRoastisalsoagoodchoice.It'slessacidicandhasamorebalancedflavor."-"DoyouhaveanydietaryrestrictionsorpreferencesIshouldknowabout?Forexample,doyouprefermilkinyourcoffee?"-"Ifyou'reopentotryingsomethingdifferent,wealsohavealattemadewithourmildColombianSupremo.It'sagreatwaytoenjoytheflavorofthecoffeewiththesmoothnessofmilk."-"Howaboutacappuccino?Ithasabitoffoam,whichcanmakeitfeellighter,andit'smadewithamildespressoblend."-"Isee.Well,ourEthiopianYirgacheffeisanothermildoption,butithasamorefloralaroma.It'salightroastandnottoobitter."-"Great!Doyouwantithotorcold?Wecanmakeitasalatteoracappuccinoifyouprefer."-"Thanksfortherecommendation!I'lltrytheColombianSupremolatte."-"You'rewelcome!Enjoyyourcoffee,andifyouhaveanyotherquestionsorneedmorerecommendations,feelfreetoask."本次試卷答案如下一、單項選擇題答案及解析1.B解析：顧客問“今天能幫我什么忙？”最合適的回應(yīng)是直接點單，選項B“我可以點個拿鐵嗎？”符合這一要求。選項A是點別的咖啡，選項C是詢問優(yōu)惠，選項D是拒絕點單，都不符合直接點單的場景。2.A解析：解釋拿鐵和卡布奇諾的區(qū)別時，最準(zhǔn)確的說法是拿鐵咖啡的奶量比卡布奇諾多，泡沫層較薄。選項B的說法正好相反，選項C和D都是無關(guān)信息。3.B解析：推薦適合不喜歡強(qiáng)烈口味的顧客的咖啡時，哥倫比亞supreme是中度烘焙，帶有果香，口感溫和。選項A是埃塞俄比亞Yirgacheffe，是中度烘焙但口感較強(qiáng)烈。選項C和D都是強(qiáng)烈口味的咖啡。4.B解析：顧客有乳糖不耐癥時，最好的替代選項是豆奶。選項B“我們有的豆奶是不含乳糖的，味道很好”是正確的。選項A的燕麥奶可能有乳糖。選項C和D都不是不含乳糖的選項。5.B解析：顧客回答“我喜歡淡一點的咖啡”表示他們喜歡溫和的咖啡。選項A喜歡濃郁的咖啡加糖。選項C喜歡濃郁的帶煙熏味的咖啡。選項D喜歡加很多奶油和牛奶的咖啡。6.B解析：顧客問有沒有素食選項時，員工應(yīng)該檢查所有配料是否素食。選項B“請問糖漿和配料是否素食”是最全面的檢查。選項A只檢查糖。選項C檢查咖啡豆是否有機(jī)。選項D檢查杯子是否可生物降解。7.C解析：顧客問不同咖啡沖泡方法時，員工應(yīng)該先介紹意式濃縮咖啡，它是很多咖啡飲料的基礎(chǔ)。選項A的濾掛式咖啡口感干凈。選項B的法式壓濾咖啡口感濃郁。選項D冷萃咖啡口感清爽。8.B解析：顧客說平時喝拿鐵，今天想換種口味時，員工可以推薦美式咖啡，它簡單但風(fēng)味濃郁。選項A的卡布奇諾泡沫較多。選項C的摩卡有巧克力。選項D的冷萃咖啡口感平滑。9.C解析：解釋在家儲存咖啡豆的方法時，應(yīng)該建議放在陰涼干燥的密封容器里。選項A放在冰箱里會吸收異味。選項B放在室溫下容易氧化。選項D放在冷凍室會結(jié)冰。10.B解析：解釋如何制作完美的意式濃縮咖啡時，應(yīng)該強(qiáng)調(diào)合適的咖啡粉量和細(xì)研磨度。選項A的高溫提取會破壞風(fēng)味。選項C用大量水稀釋。選項D粗研磨會味道淡。11.A解析：顧客問有沒有咖啡訂閱服務(wù)時，應(yīng)該推薦每月包含多種咖啡豆的訂閱。選項B表示沒有。選項C需要購買一定數(shù)量。選項D只有批發(fā)客戶有。12.B解析：顧客想找?guī)怨L(fēng)味的咖啡時，巴西桑托斯是中度烘焙，口感平滑帶堅果味。選項A的肯尼亞AA口感明亮酸度高。選項C的印尼蘇門答臘口感濃郁帶泥土味。選項D的危地馬拉安提瓜口感強(qiáng)烈?guī)熝丁?3.A解析：顧客問咖啡烘焙過程時，員工應(yīng)該先解釋烘焙如何提取風(fēng)味。選項B研磨是烘焙后的步驟。選項C采摘是種植環(huán)節(jié)。選項D包裝是最后環(huán)節(jié)。14.A解析：解釋單一產(chǎn)地咖啡和混合咖啡的區(qū)別時，最準(zhǔn)確的說法是單一產(chǎn)地咖啡來自一個農(nóng)場，混合咖啡來自多個農(nóng)場。選項B是口感描述。選項C是價格描述。選項D是有機(jī)描述。15.A解析：顧客問有沒有去咖啡因咖啡時，應(yīng)該推薦天然去咖啡因方法制作的。選項B表示沒有。選項C去咖啡因咖啡只有大量訂購。選項D推薦茶替代。16.B解析：顧客想在家學(xué)做咖啡時，建議從簡單的濾掛式開始，搭配優(yōu)質(zhì)咖啡豆。選項A的高端意式咖啡機(jī)不適合初學(xué)者。選項C的法式壓濾適合濃郁口感。選項D速溶咖啡不是真實咖啡體驗。17.A解析：顧客問如何清潔咖啡機(jī)時，建議用白醋循環(huán)清潔。選項B的強(qiáng)化學(xué)清潔劑可能損壞機(jī)器。選項C只是擦拭表面。選項D陽光消毒效果有限。18.B解析：解釋咖