第一部分郵輪公司概述PartIIntroductiontotheCruiseLines第一章皇家加勒比集團(tuán)ChapterIRoyalCaribbean

Group第二章嘉年華郵輪Chapter

II

Carnival

Corporation

&plc第三章中國郵輪ChapterIIIChinese

Cruises目錄CONTENTS010203第一章皇家加勒比集團(tuán)ChapterIRoyalCaribbeanGroupA

leadingcruisecompany全球領(lǐng)先的郵輪公司Aglobalfleetof

61

ships全球61個船隊(duì)More

than

800

destinations超過800個旅游目的地RoyalCaribbeanGroup皇家加勒比集團(tuán)Royal

Caribbean

Group

aI1C1rl

c1a

CelubomX

Cruises

8SILVERSEA

VuHAPAG薯LLOYD4V181RoyalCaribbeanGroup皇家加勒比集團(tuán)·History

集團(tuán)歷史·Cruise

Brands

郵輪品牌1968-RoyalCaribbean

Internationalfounded.1968年皇家加勒比國際郵輪公司成立1970-Thefirstship,SongofNorway,setsailon

hermaidenvoyagefrom

Miami.1970年第一艘船“挪威之歌”號從邁阿密首航。The

HistoryofRoyalCaribbean

Group皇家加勒比集團(tuán)發(fā)展史2003-World′s

largestcruiseshiplaunched(VoyageroftheSeas)followedby

herfoursisterships,unveilingtheworld'sfirst

ice-skating

rink,rock-climbingwalland

horizontalatriumonacruiseship.2003年，世界上最大的郵輪(海洋旅行者號)下水，隨后她的四艘姐妹船下水，在郵輪上展示了世界上第一個溜冰場、攀巖墻和水平中庭。

The

HistoryofRoyalCaribbean

Group皇家加勒比集團(tuán)發(fā)展史2008-World's

largest

cruise

ship

launched

(Freedom

ofthe

Seas)

followedbyher

two

sister

ships,featuringindustry's

first

onboard

surfingsimulator.The

HistoryofRoyalCaribbean

Group皇家加勒比集團(tuán)發(fā)展史2008年，世界上最大的郵輪(海洋自由者號)下水，隨后是她的兩艘姊妹船，配備了業(yè)界首艘船載沖浪模擬器。2010-Newgenerationofcruiseship

innovationsbroughtto

marketwithinaugurationofworld's

largestcruiseships(OasisoftheSeasandAllure

oftheSeas)featuringanopen-airCentral

Park,Boardwalkcarouseland

AquaTheater.The

HistoryofRoyalCaribbean

Group皇家加勒比集團(tuán)發(fā)展史2010年，世界上最大的郵輪(海洋綠洲號和海洋魅力號)落成，推出了新一代郵輪創(chuàng)新產(chǎn)品，包括露天中央公園、百達(dá)匯旋轉(zhuǎn)木馬和水上劇場。RoyalCaribbeanGroup2020-RoyalCaribbeanCruises

Ltd.adopteda

newmoniker,RoyalCaribbeanGroup2020年，皇家加勒比郵輪有限公司采用了一個新的名字，皇家加勒比集團(tuán)The

HistoryofRoyalCaribbean

Group皇家加勒比集團(tuán)發(fā)展史Cruise

Brands郵輪品牌·Royal

Caribbean

International

皇家加勒比國際郵輪·

Celebrity

Cruises精致郵輪·

SilverseaCruises

銀海郵輪·

TUI

Cruises

途易郵輪·

Hapag-Lloyd

Cruises

赫伯羅特郵輪RoyalCaribbeanINT

E

RNAT

I

ONA

LLaunched

in

19691969年成立Theglobalcruise

line

has

debutedcountlessindustry“firsts”創(chuàng)造了無數(shù)行業(yè)“第一”Cruise

Brands郵輪品牌Cruise

Brands郵輪品牌Celebrity

CruisesThe

iconic"X"isthemark

of

luxury,themarkofcontemporaryspacesthatareatoncecoollysophisticatedandwarmly

inviting.標(biāo)志性的“X”是奢華的標(biāo)志，是當(dāng)代空間的標(biāo)志，既冷靜精致又熱情誘人。Cruise

Brands郵輪品牌SlLVERSEALaunched

in

19941994年成立The

world's

first

all-inclusive,ultra-luxury

globalcruise

line世界上第一條全方位、超豪華的全球郵輪FocusonGermanculture,cuisineand

customs專注德國文化、美食和習(xí)俗Cruise

Brands郵輪品牌HAPAGLLOYDC

我

UESES22January

1891,itwasthebeginningofauniquestory

inthe

historyofcruises1891年1月22日，這是郵輪史上一個獨(dú)特故事的開始Cruise

Brands郵輪品牌◆In

1968,RoyalCaribbean

Internationalwasfounded.◆In1970,thefirstship,SongofNorway,

setsailon

her

maiden

voyage

from

Miami.◆In

2020,Royal

Caribbean

CruisesLtd.adopted

a

new

moniker,Royal

Caribbean

Group.Exercise練

習(xí)Summary小結(jié)●Royal

CaribbeanInternational

皇家加勒比國際郵輪●CelebrityCruises

精致郵輪●SilverseaCruises銀海郵輪●TUICruises

途易郵輪●Hapag-Lloyd

Cruises

赫伯羅特郵輪RoyalCaribbeanGroupR

ColobrityciruisesSILVERSEAs

HAPAG鴿LLOYDCAU1SE5EIUSUCTAI10kACaribbeanEoyRoyalCaribbeanGroup皇家加勒比集團(tuán)II

Carnival

Corporation

&plc第二章嘉年華郵輪ChapterAlIDACUNARDP&

A

U

ST

RA

L

IACRUISESCarnivalHolland

America

LinePRINCESSCostaP8O

CRUISESSEABOURNCarnival

Corporation&plc嘉年華郵輪集團(tuán)Carnival

Corporation

&plc

Historical

Background嘉年華郵輪集團(tuán)歷史背景Although

the

name

Carnival

Corporation

didn't

come

into

existence

until

1994,the

foundation

for

the

company

was

laid

when

its

flagship

brand,Carnival

CruiseLines,was

formed

in

1972

by

cruise

industry

pioneer,the

late

Ted

Arison.雖然嘉年華公司的名字直到1994年才出現(xiàn)，但其旗艦品牌嘉年華游輪公司于1972年由郵輪行業(yè)先驅(qū)已故的泰德·

阿里森創(chuàng)立，奠定了該公司的基礎(chǔ)。Carried

over

5.4

The

funnel

isFounded

in1972million

guests

in

likeawhale's20182018年共搭載540萬乘客Operates24

ships24艘船Carnival

Cruise

Line

嘉年華郵輪公司Carnivaltail鯨尾煙囪1972年成立Visiting

more

The

world's

than

350

porslargestpremiumcruise

line世界最大的豪華郵輪公司Beganoperations

in19651965年開始經(jīng)營A

fleet

of16

ships16條郵輪的船隊(duì)Princess

公主郵輪PRINCESS到達(dá)350個港口Thefleetof

10For145

vears

spacious,mid-425portsofcall

100+countriessized

ships由10艘寬敞的中型船只組的

船隊(duì)HollandAmerica

Line荷美郵輪HollandAmerica

Line°到達(dá)100多個國家425個掛靠港145年的歷史Began

operations

The

ultra-luxury

The

youngest

in

theCruise

to

more

than1988年開始經(jīng)營

擁有小型船只的海上超豪華度假人郵輪行業(yè)超豪華市場中最年轉(zhuǎn)的

到達(dá)400多個旅游目的地in

1988

re

lal

i

h

tr

-

ei

400

destinationsndustrygmentessyircruxuthaofulsifpwhasersetsmasortSeabourn

世鵬郵輪SEABOURNOffer

regularlyscheduled

Transatlarfic

Luxury

travelFounded

in

18401840年成立Three

Queens

3艘女王號郵輪market高端郵輪市場提供紐約和倫敦之間定期的跨妖西

洋航線service

between

NewYorkand

London冠達(dá)郵輪CunardCasualandpremium-qualitycruise

concept休閑優(yōu)質(zhì)郵輪概念Smilinglips微笑的嘴唇Marketleader

in

the19961996年成立German-speakingcruisemarketAIDA

愛達(dá)郵輪德語郵輪市場領(lǐng)導(dǎo)者Afleetof

10contemporary

ships10條現(xiàn)代郵輪的船隊(duì)Visitsmorethanin2019,its

ship260

ports

c

liioemilarr到達(dá)超過260個港口2019年搭載超過150萬乘19481948年成立over

1.5

guestsCosta

歌詩達(dá)郵輪P&O

Cruises(UK)

P&O

郵輪(英國)P&O

CRUISESinAfleet

offive

Sailsto

over

230

premiumships

destinationsLeading

brandthe

UK英國郵輪領(lǐng)先品牌For

adults

tofamily-friendlyadventures5條豪華郵輪船隊(duì)

到達(dá)230多個旅游目的地

適合成年人及家庭旅行P&O

Cruises(Australia)P&O

郵輪(澳大利亞)

P&OAU

ST

R

A

L

I

AAfleetofthreeships三條郵輪的船隊(duì)region澳大利亞和南太平洋地區(qū)Relaxedatmosphere放松的環(huán)境Began

cruising

fromAustralia

in

1932Australia

and/

South

Pacific1932年成立AlIDACUNARDP&

A

U

ST

RA

L

IACRUISESCarnivalHolland

America

LinePRINCESSCostaP8O

CRUISESSEABOURNCarnival

Corporation&plc嘉年華郵輪集團(tuán)Chapter

III

Chinese

Cruises第三章

中國郵輪CMViking

Cruises

-the

first

luxury

cruise

ship

in

the

Chinese

market

to

fly

the

five-star

red

flag

and

travel

the

domestic

coastal

routes

in

2021CMVikingCruisesplanstobuilda

high-end

domestic

cruise

in

2021

with

the

experience

of

domestic

destinations

as

the

core,whichis

designed

toprovidein-depthhumanistictours

forknowledgeable

tourists

who

have

a

strong

interest

in

nature,history,folk

customs

and

food

culture.Adhering

to

the

service

conceptofhighrespect

for

Chinese

consumers,the

company

will

upgrade

the

ship's

logo,catering,entertainment,etc.,organicallyintegratethesimple

Nordic

stylewith

Chinese

culture,and

the

Chinese

service

team

will

provide

full

Chinese

service

and

high-end

domestic

cruise

travel

experience

with

destination

experience

as

the

core.CMVikingCruisesisthefirsthigh-endChinesecruiseshipjointlybuiltbyChinaMerchantsGroupand

Viking

Cruise

Line,and

is

known

as

"5-star

elegant

luxury

European

design

maritime

mobile

hotel".All

rooms

of

this

Nordic

style

cruise

ship

are

balcony

sea

view

rooms.At

the

same

time,there

are

7

restaurants

on

theship,including

Chinese

food,French

food,Italian

food,Japanese

and

Korean

food,Nordic

food

and

otherglobalfood.Ontheship,touristscanenjoymore

than

400

works

of

art,opera

performances,sea

concerts,

cinema

blockbusters,etc.OnJuly2,2022,theinaugural

ceremony

of

CMViking

Cruises

in

Xiamen

was

held,marking

the

official

opening

of

the

first

domestic

coastal

cruise

line

in

Xiamen's

home

port

after

the

epidemic.招商維京游輪1.CMViking

Cruises招商維京伊敦號2.PIANO

LAND

鼓浪嶼號Piano

Land

is

the

first

cruise

ship

invested

by

Xinglv

Ocean,which

is

a

domestic

cruise

ship

that

can

really

be

called

"the

light

of

domestic

goods".In

September

last

year,the

Piano

Land

was

granted

the

first

pilot

operation

license

for

cruise

port

cruise

routes.Piano

Land

is

extremely

elegant

and

full

of

rich

aristocratic

flavor:classic

layered

duck

tail

design,TiffanyblueelevatedatriumwithTiffanyglassceilinginside,panoramicbarsurroundedby180-degreefloortofloor

glasswindows,traditionalChinese

delicacies,and

broad

seaside

corridor.It

has

sufficient

space,complete

facilities,and

warm

and

friendly

decoration.StarTravelOceanShippingInternationalCruise

Line

Co.,Ltd.wasjointlyfunded

by

China

Tourism

Group

and

China

Ocean

Shipping

Group,with

its

headquarters

in

Hong

Kong

and

its

domestic

operation

headquarters

in

Xiamen.The

company

is

committed

to

building

a

local

cruise

brand,and

plans

to

invest

a

70000tonsluxurycruiseshiptooperateinChina'shome

port

inthe

golden

autumn

of2019,andwill

continue

to

expand

the

fleet

size.3.Charming

憧憬號Charming

is

Sanya

International

Cruise

Line

Development

Co.,Ltd.under

CCCC,which

was

built

in

1998at

Fincantini

Shipyard

in

Italy.The

ship

weighs77500tons,is261meters

long

and32meters

wide,

has975guest

rooms,41%of

which

have

balconies,and

can

carry2222passengers

and825crewmembers.Its

prototype

is

the

Princess

of

the

Blue

Sea

under

the

American

Princess

Cruise

Fleet.4.Blue

Dream

Star藍(lán)夢之星號Blue

Dream

Star

is

a

subsidiary

of

Shanghai

Blue

Dream

Cruises,which

was

founded

in

2016.Itsshareholder

is

Fujian

Zhongyun

Investment

Group

Co.,Ltd.,which

relies

on

Chinese

traditional

culture

topromote

national

feelings

and

aims

to

build

a

unique

cruise

brand

belonging

to

the

Chinese

people.In

April2020,Blue

Dream

Cruises

purchased

a

25000

tons

international

cruise

ship

manufactured

byGermany's

BLOHM

Shipyard

and

launched

in

2001,with

a

maximum

passenger

capacity

of

1275.It

wasrenamed

as"Blue

Dream

Star"and

was

originally

Glory

Sea,the

diamond

resplendent

number

of"Diamond

Cruise

Company",another

cruise

company

in

China.5.Century

Harmony

世紀(jì)和諧號The

"Century

Harmony"cruise

ship

is

subordinate

to

Chongqing

Cunard

Century

Cruise

Line

Co.,Ltd.

The

company

owns12modernluxury

five-star

cruise

fleetsof

the

YangtzeRiver

under

the

"Century

Cruise

Line"brand,and

is

a

benchmark

enterprise

in

China's

inland

river

cruise

industry

and

an

integrated

operator

of

China's

aquatic

tourism

resources.The

company

purchased

the

"Carnival

Charm"cruiseshipofCarnivalCruise

CompanyinOctober2020,renamedit"CenturyHarmony",and

established

Century

Harmony

Cruise

Company.The

ship

has

a

gross

tonnage

of

70347,a

total

of

1028

guest

rooms,and

can

carry

2634

passengers.6.Zhonghua

Taishan

中華泰山號The"Zhonghua

Taishan"cruise

ship,the

first

wholly-owned,independently

operated

and

independently

managed

luxury

cruise

ship

in

China,is

affiliated

to

the

firstinternational

cruise

company

in

China-Bohai

Cruise

Line

Co.,Ltd.,which

wasestablished

in

February2014and

is

a

wholly-owned

subsidiary

of

Bohai

Ferry

Co.,Ltd.,headquartered

in

Hong

Kong.The

cruise

ship

is180.45meters

long,25.5

meters

wide,

24500

tons

gross

tonnage,and

has

927passenger

seats.The

cruise

ship

has

more

than400

European

style

guest

rooms.7.Costa

Atlantic

歌詩達(dá)大西洋號It

belongs

to

China

Shipping

Carnival

Cruise

Line

Co.,Ltd.,a

joint

venture

established

by

ChinaShippingGroupCo.,Ltd.and

Carnival

Group

in

China.It

is

estimated

that

in

2028,

China

Shipping

Carnival

will

have

8

large

cruise

ships,becoming

the

largest

cruise

company

in

China.Costa

Atlantic

wasbuiltin

2000.Thelengthis

292.5m,the

widthis32.2m,and

the

passengercapacity

is2680.8.Costa

Mediterranean歌詩達(dá)地中海號It

also

belongsto

China

Shipbuilding

Carnival

Cruise

Line

Co.,Ltd.,andwas

officially

deliveredby

the

Carnival

Group

to

China

Shipbuilding

Carnival

Cruise

Line

Co.,Ltd.on

April

30

this

year,becoming

the

second

cruiselineunder

the

company.The

cruise

wasbuiltin

2003

with

2680passengers(total

beds),897crew

members,1057cabins(8of

which

are

provided

for

disabledtourists),85619tons,292.5

meters

long

and

32.2

meters

wide.Thank

You第二部分郵輪面試崗位資質(zhì)與標(biāo)準(zhǔn)PartIIIntroductiontoDutiesandResponsibilitiesof

DifferentPositionsonthe

Cruise第一章餐飲部崗位ChapterIPositionsinF&B

Department第二章客房部崗位ChapterIIPositions

in

HousekeepingDepartment第三章娛樂部崗位ChapterIIIChapterIII

Positions

inEntertainmentDepartment第四章前廳部崗位ChapterIVPositionsin

GuestRelations

Department目錄CONTENTS01020304第一章餐飲部崗位Chapter

I

Positions

in

F&B

Department第一節(jié)餐廳崗位SectionIPositionsinRestaurantOperations1.CafeAttendant—RoyalCaribbeanInternationalPOSITIONSUMMARYProvides

food

service

to

guests

in

Cafe

Promenade,Jade

Sushi,Sorrentos

and/or

variousvenuesbyperformingthe

following

essential

duties

andresponsibilities.ESSENTIALDUTIESANDRESPONSIBILITIESAll

duties

andresponsibilities

aretobeperformedin

accordancewith

Royal

CaribbeanInternational's

Gold

Anchor

standards,SQM

standards,USPH

and

HACCP

guidelines,environmental,and

work

place

safety

policies

and

procedures.Each

shipboard

employee

may

berequiredtoperform

all

functions

invarious

food

andbeverage

servicevenuesthroughout

the

ship.In

accordance

with

Royal

Caribbean

International's

philosophy

ofAnchored

in

Excellence,eachemployee

conducts

oneselfin

aprofessional

and

courteous

mainner

at

all

times.This

consists

ofphysical

andverbal

interactionswith

guests

or

fellow

shipboard

employees.Learns

and

uses

appropriate

food

and

beverage

terminology

and

pronunciation

to

enhance

the

guest's

dining

experience.Becomes

familiar

with

menu

descriptions

and

beverage

lists

in

order

to

discuss

items

appropriately

with

guests.·Uses

tableware

and

equipment

to

set

tables.·Arranges

settings

on

tables

as

per

Gold

Anchor

standards.·Greets

guests

as

per

Gold

Anchor

standards.·Ensures

friendly

accurate

service

is

provided

to

all

guests

during

their

meal.·Presentsbothfoodandbeveragemenustoguests;suggestsmenu

options,appropriatebeverages,and

answers

questions

regarding

menu

as

per

Gold

Anchor

standards.·Makes

recommendations

to

entice

guests

while

meeting

management

goals

to

reduce

particular

inventory

stock.·Relays

order

to

galley

as

required

and

serves

courses

from

galley

andbeverages

from

various

locations.·Garnishes

and

decorates

dishes

as

required

prior

to

serving.·Enters

food

and

beverage

orders

in

the

point-of-sale

system.·Maintains

assigned

station,including

table

pieces,and

chairs

in

a

clean

and

orderly

manner.·Observes

guests

to

anticipate

their

needs

and

responds

to

any

additional

requests

and

todeterminewhenthe

food

andbeverage

servicehas

been

completed.·Carries

dirty

dishes

from

respective

dining

rooms

to

kitchen/galley;wipes

table

tops

andchairs

with

damp

cloth,replaces

soiled

table

linens

and

sets

tables

with

silverware

and

glassware.·Maintains

cleanliness

and

appearance

oftheir

working

area

in

accordance

with

all

USPE

and

company

standards.·Attends

meetings,training

activities,courses

and

all

other

work-related

activities

as

required.·Performs

related

duties

as

required.This

position

description

in

no

way

states

or

implies

thatthese

arethe

only

dutiestobeperformedby

the

shipboard

employee

occupying

this

position.Shipboard

employeeswillberequiredto

perform

any

otherjob-related

duties

assignedby

their

supervisor

or

management.QUALIFICATIONSMinimum

hiring,language

and

physical

requirements

to

perform

thejob.HiringRequirementsTwo

year

food

and/orbeverage

service

experience,preferably

in

a

4

or

5

starrestaurant.Banquet

experience

preferred.Ability

to

distinguish

soft

drink

varieties.Knowledge

ofbasic

buffet

food

items.Ability

to

apply

customer

service

skills,according

to

Royal

Caribbean

International's

GoldAnchor

standards,when

interacting

with

guests

and

co-workers.Ability

and

willingness

to

perform

Johnny

Rockets

dance

routines.Ability

to

follow

Ben&Jerry

Ice

Cream

scooping

and

presentation

procedures.Completion

of

high

school

orbasic

education

equivalencypreferred.Internal

Candidate

RequiremenlsIn

addition

to

the

stated

hiring

requirements,internal

candidates

are

required

to

fulfill

the

following:Musthavepreviously

served

as

aMessAttendant

and

fulfill

allrequirements

as

stated

in“ChartYourCourse.”Completion

ofone

full

contractwith

aperformancerating

ofsatisfactory

or

above.Nowrittenwarnings

on

filewithin

the

past

12

months.Must

successfully

complete

the

process

for

a

shipboardjob

application.LanguageRequiremenlsAbilitytopassISF

Marlins

Test

level

2.Ability

to

speak

English

clearly,distinctly

and

cordially

with

guests.Ability

to

read

and

write

English

in

order

tounderstand

and

interpret

writtenprocedures.Thisincludingthe

abilityto

give

andreceiveinstructions

inwritten

and

verbal

forms

and

to

effectivelypresent

information

and

respond

to

questions

from

guests,supervisors

and

co-workers.Ability

to

speak

additional

languages

such

as

Spanish,French

or

German

preferred.Physical

RequirementsWhile

peiformmg

the

duties

ofthisjob,the

shipboard

employee

is

regularly

required

to

stand;walk;usehandsto

touch,handle,or

feel;reach

with

hands

and

arms;talk

orhear;and

taste

orsmell.Specific

vision

abilities

required

by

thisjob

include

close

vision,distance

vision,color

vision,peripheral

vision,depth

perception

and

ability

to

adjust

focus.All

shipboard

employeesmustbephysically

abletoparticipate

in

emergency

life

savingprocedures

and

drills.Fulluse

and

range

ofarms

and

legs

as

well

as

full

visual,verbal

and

hearingabilities

arerequiredtoreceive

andgiveinstructions

in

the

event

ofan

emergency

including

thelowering

oflifeboats.Ability

to

lift

and/ormoveup

to

50pounds.2.RoomServiceAttendant—RoyalCaribbeanInternationalPOSITIONSUMMARYProvides

food

serviceto

guests

intheir

staterooms

and/orvariousvenuesby

performing

the

following

essential

duties

and

responsibilities.ESSENTIALDUTIESANDRESPONSIBILITIESAll

duties

andresponsibilities

aretobeperformedin

accordance

with

Royal

CaribbeanInternational's

Gold

Anchor

standards,SQM

standards,USPH

and

HACCP

guidelines,environmental,and

work

place

safety

policies

and

procedures.Each

shipboard

employee

may

berequiredtoperform

all

functions

invarious

food

andbeverage

servicevenues

throughout

the

ship.In

accordance

with

Royal

Caribbean

International's

philosophy

ofAnchored

in

Excellence,each employee

conducts

oneselfin

aprofessional

and

courteous

mainner

at

all

times.This

consists

ofphysical

andverbal

interactionswith

guests

or

fellow

shipboard

employees.·Ensures

efficient

and

seamless

service

delivery

ofall

meals

to

guests

in

their

staterooms.·Leams

and

uses

appropriate

food

and

wine

terminology

and

pronunciation

to

enhance

the

guest's

dining

experience.·Useslinen,silverware,glassware,andchinatosetstateroomservicetrays.·Arranges

settings

on

stateroom

service

trays

as

per

Gold

Anchor

standards.·Greets

guests

appropriately

when

delivering

room

service

order

as

per

Gold

Anchor

standards.·Observes

all

established

security

and

guest

privacy

procedures

when

delivering

to

staterooms.·Presentsbothfoodandbeveragetoguests;suggestsmenucourses,appropriatewines,andanswers

questionsregardingmenu

andwine

selections

asper

Gold

Anchor

standards.·Makes

recommendations

to

entice

guests

while

meeting

management

goals

to

reduce

particular

inventory

stock.·Relays

order

to

galley

as

required

and

serves

courses

from

galley

andbeverages

from

various

locations.·Garnishes

and

decorates

dishes

as

required

prior

to

serving.·Enters

food

and

beverage

orders

in

the

point-of-sale

system.·Observes

guests

to

anticipate

their

needs

and

responds

to

any

additional

requests.·Takes

ownership

ofmaintenance

in

Guest

Corridors

when

appropriate.·Maintams

cleanliness

and

appearance

oftheir

working

area

in

accordance

with

all

USPH

and

company

standards.·Attends

meetings,training

activities,courses

and

all

other

work-related

activities

as

required.·Performs

related

duties

as

required.This

position

description

in

no

way

states

or

implies

thatthese

are

the

only

duties

to

be

performed

by

the

shipboard

employee

occupying

this

position.Shipboard

employees

will

be

required

to

perform

any

other

job-related

duties

assigned

by

theirsupervisor

or

management.QUALIFICATIONSMinimumhiring,languageandphysicalrequirementstoperformthe

job.Hiring

RequirementsOne

year

of

previous

waiter

experience,preferably

in

a3

or

4

star

restaurant.

Abilitytoapplycustomerserviceskills,accordingtoRoyal

CaribbeanInternational's

GoldAnchor

standards,when

interacting

with

guests

and

co-workers.Ability

to

perform

basic

math

functions

with

regard

to

meal

count

procedures.Completion

of

high

school

or

basic

education

equivalency

preferred.InternalCandidateRequiremenlsIn

addition

to

the

stated

hiring

requirements,internal

candidates

are

required

to

fulfill

the

following:Must

have

previously

served

as

a

Mess

Attendant,meet

Cafe

Attendant

competencies,and

fulfillall

requirements

as

stated

in"Chart

Your

Course."Conviction

ofone

full

contractwith

aperformancerating

ofsatisfactory

or

above.Nowrittenwarnings

on

filewithinthe

past

12

months.Must

successfully

complete

theprocess

for

a

shipboardjob

application.LanguageRequiremenlsAbilitytopassISF

Marlins

Test

Level

2.Ability

to

speak

English

clearly,distinctly

and

cordially

with

guests.Abilitytoread

andwrite

English

in

orderto

understand

and

inteipret

writtenprocedures,includingthe

abilitytogive

andreceiveinstructions

in

written

and

verbal

forms

and

to

effectivelypresent

information

and

respond

to

questions

from

guests,supervisors

and

co-workers.PhysicalRequirementsWhile

peiformmg

the

duties

ofthisjob,the

shipboard

employee

is

regularly

required

to

stand;walk;usehandstotouch,handle,or

feel;reach

with

hands

and

arms;talk

or

hear;and

taste

orsmell.Specific

vision

abilities

required

by

thisjob

include

close

vision,distance

vision,color

vision,peripheral

vision,depth

perception

and

ability

to

adjust

fo