CONSUMER&

BRANDBrandKPIs

for

coffee

machines

&coffee

makers:

Havells

Donato

in

IndiaConsumer

Insights

reportJanuary2025Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,ownership,

loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Havells

Donato’s

performanceinthe

coffee

machine&coffee

maker

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Forthis

report

“Usage”indicates

the

specific

“Ownership”Sources:

Statista

Consumer

Insights

Global,

asofJanuary202565%

of

Havells

Donato

owners

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Havells

Donato’s

branding

resonates

more

with?Havells

Donatoranksthirdinawareness

within

theMillennialscoffee

machine&coffee

maker

market?Havells

Donatogenerally

appealstomen

more

thanwomen?Thepopularity

ratingof

HavellsDonato

is46%?Havells

Donatoranksfifthinownership?Among

HavellsDonato

enthusiasts,42%

fallunderthe

high-income

category?Interms

of

loyalty,Havells

Donatois

outsidethe

Top10

inIndia?Consumers

want

theircoffee

machine

&coffeemaker

brandstohaveauthenticity,honesty

/trustworthiness,

andhigh

value?Havells

Donatohasascore

of41%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awareness

is

the

highest

scoring

KPI

for

Havells

Donato

at

90%Brand

profile:

snapshotBrand

performance

of

HavellsDonato

inIndia90%65%46%41%24%AwarenessPopularityUsageLoyaltyBuzz5Notes:Coffee

machines

&coffee

makers

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,250,

all

respondents

(awareness),

n=1,127,

respondents

who

know

the

individual

brand

(popularity),n=1,127,

respondents

who

know

the

individual

brand

(ownership),

n=267,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=1,127,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Havells

Donato’s

branding

resonatesmore

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations48%46%43%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeHavells

Donatobygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatHavells

Donato

islikedby0%

ofBaby

boomersand11%

of

Gen

Xers,

whereas

thetotalshare

ofindustryusers

is0%

and12%,

respectively.41%ForMillennials

andGen

Z,

43%

and

46%

feel

positivelytowards

Havells

Donato,versus

41%

and48%.

Socurrently,

forHavells

Donato,Millennials

connect

mostwith

theirbrandcompared

tothe

overall

industryuser.12%11%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestocoffee

machines

&coffee

makers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=520,

Havells

Donatoenthusiast,

n=1,074,

coffee

machine

&coffeemakerownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Havells

Donato

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Havells

Donatoshowsthatwomen

are

less

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof15%16%79%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Havells

Donatohasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.40%60%41%59%60%

ofmen

likeHavells

Donatocompared

to

40%

of

women,

whereasfortheoverall

industry,59%

of

men

owncoffee

machines&coffee

makerscompared

to

41%

of

women.79%15%

ofHavells

Donato

enthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to16%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

coffee

machines

&coffeemakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=520,

Havells

Donato

enthusiast,

n=1,074,

coffeemachine

&coffee

makerownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Among

Havells

Donato

enthusiasts,

42%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

andownerswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.3%4%Single40%7%7%42%CoupleSingleparentNuclear42%

ofHavells

Donato

enthusiastsarefrom

high-income

households.Havells

Donato’s

brandisgenerallyenjoyed

more

byconsumers

who

arepartof

amulti-generational

household,33%

ofHavells

Donato

enthusiastshavethiscurrent

living

situation.2%4%22%20%32%28%32%Multi-generational33%31%31%32%ExtendedOther26%2%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

coffeemachines

&coffee

makers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=520,

Havells

Donatoenthusiast,

n=1,074,

coffee

machine

&coffeemakerownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Consumers

want

their

coffee

machine

&

coffee

maker

brands

to

haveauthenticity,

honesty

/

trustworthiness,

and

high

valueBrand

profile:

qualitiesQualitiesownerswant

from

coffee

machine&coffee

makerbrandsForcoffee

machines

&coffee

makers,the

top

three

qualitiesowners

wantfrom

abrand

are

authenticity,honesty

/trustworthiness,

andhigh

value.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%Havells

Donatoowners

alsoappreciatethese

key

attributes,indicatingHavellsDonatoexudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatHavellsDonatoenthusiastsare

least

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityHavells

Donatoshould

work

onpromoting

innovation

to

convertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

coffeemachines

&coffee

makers,

which

ofthese

aspects

aremostimportant

toyou?”;Multi

Pick;“When

it

comesto

coffee

machines

&coffee

makers,

which

ofthe

following

brands

do

youlike?”;

MultiPick;“When

it

comesto

coffee

machines

&coffee

makers,

which

ofthe

following

brands

have

youpurchased

in

the

past

12

months?”;

Multi

Pick;Base:n=267,

Havells

Donatoowners’,n=520,

Havells

Donato

enthusiast,n=1,074,

coffeemachine

&coffee

makerownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Among

Havells

Donato

fans,

50%

state

that

they

get

excited

about

coffeemachines

&

coffee

makersBrand

profile:

attitudesWhat

doconsumersthink

ofcoffee

machines&coffee

makersingeneral?50%50%47%46%44%42%40%40%39%39%33%29%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

coffee

machines&

topicsrelating

tocoffee

makerscoffee

machines&coffee

makersBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

coffee

machines

&coffee

makersdo

youagree

with?”;

Multi

Pick;

“When

it

comes

tocoffee

machines

&coffeemakers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=520,Havells

Donatoenthusiast,

n=1,074,

coffee

machine

&coffeemakerownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1165%

of

Havells

Donato

owners

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

coffee

machines&coffee

makers,the

average

awareness

ofabrandinIndiais61%.Awareness

ofHavells

Donato,however,

isat90%.Awareness46%

ofIndiancoffee

machine

&coffee

maker

ownerssaythey

likeHavells

Donato,

compared

toanindustryaverage

brand

popularity

of35%.24%

ofindustryowners

inIndia

say

theyown

HavellsDonato,with

theaverage

ownership

of

abrandat21%.BuzzPopularity65%

ofbrandowners

saythey

would

purchasethebrandagain,compared

toanaverage

loyalty

score

of67%.Havells

Donatohasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of41%compared

to

30%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.12

Notes:Coffee

machines

&coffee

makers

‘a(chǎn)wareness’,‘popularity’,

‘ownership’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,250,

all

respondents

(awareness),

n=1,127,

respondents

who

know

the

individual

brand

(popularity),n=1,127,

respondents

who

know

the

individual

brand

(ownership),

n=267,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=1,127,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Havells

Donato

ranks

third

in

awareness

within

the

coffee

machine

&

coffeemaker

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofHavells

DonatoRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Philips95%93%90%82%72%64%64%57%55%54%10%2Prestige3Havells

DonatoNescafé

/Dolce

GustoPreethi45Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6WonderchefNespresso78Morphy

RichardsInstaCuppaBlack+DeckerOutofallrespondents,

90%

were

aware

of

HavellsDonato.

This

ranksthemthirdcompared

to

otherbrandssurveyed

inthismarket.90%N/A9Awareness1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,250,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025The

popularity

rating

of

Havells

Donato

is

46%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofHavellsDonatoRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Philips62%58%49%46%42%37%37%37%35%33%2Nescafé

/Dolce

GustoPrestige34Havells

DonatoNespresso46%Outofconsumers

who

knew

thebrand,

46%

saidtheyliked

Havells

Donato.

Thisranksthemfourthcompared

to

other

brandssurveyed

inthismarket.554%6AGARO7Black+DeckerMorphy

RichardsPreethi89PopularityN/A10InstaCuppa14

Notes:“When

it

comesto

coffeemachines

&coffee

makers,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=1,127,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Havells

Donato

ranks

fifth

in

ownershipBrand

KPIs

&benchmarking:

ownershipSummaryOwnershipofHavellsDonatoRank#

BrandUsage

%37%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

owned,we

asked

each

respondent:

“When

itcomes

to

coffeemachines

&coffee

makers,

which

of

the

followingbrandsdoyouown

currently?”.1Philips24%2Nescafé

/Dolce

GustoPrestige35%327%Outofconsumers

who

knew

thebrand,

24%

saidtheyowned

Havells

Donato.

Thisranksthemfifth4AGARO24%compared

to

other

brandssurveyed

inthismarket.5Havells

DonatoMorphy

RichardsPreethi24%623%722%76%8Black+DeckerDe'Longhi21%921%UsageN/A10Nespresso20%15

Notes:“When

it

comesto

coffeemachines

&coffee

makers,

which

ofthe

following

brands

do

youown

currently?”;Multi

Pick;

Base:

n=1,127,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofJanuary2025In

terms

of

loyalty,

Havells

Donato

is

outside

the

Top

10

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofHavellsDonato’s

consumersRank#

BrandLoyalty

%81%Afterascertaining

the

ownership

of

abrandinthe

last12

months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Nescafé

/Dolce

Gusto2Philips81%3Prestige80%35%4AGARO76%5NespressoPreethi72%671%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

coffee

machines&coffee

makers,

which

of

the

following

brandsareyou

likely

topurchaseagaininthe

future?”.65%7WonderchefMorphy

RichardsBlack+DeckerOrbit71%869%967%Outofrespondents

whohaveowned

Havells

Donato,65%

saidthey

would

purchasethebrandagain.LoyaltyN/A1065%16

Notes:“When

it

comesto

coffeemachines

&coffee

makers,

which

ofthe

following

brands

are

youlikely

to

purchase

againin

the

future?”;

Multi

Pick;Base:n=267,

respondents

who

have

owned

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Havells

Donato

has

a

score

of

41%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofHavellsDonatoRank#

BrandBuzz%52%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Philips2Nescafé

/Dolce

GustoHavells

DonatoPrestige47%341%Outofconsumers

who

knew

thebrand,

41%

saidtheyhadheardaboutHavells

Donato

inthe

media.

Thisranksthemthird

compared

tootherbrandssurveyedinthismarket.41%441%5AGARO34%6Preethi33%59%7Nespresso33%8Black+DeckerHamiltonBeachInstaCuppa31%931%BuzzN/A1030%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,127,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

sur