CONSUMER&

BRANDBrandKPIs

for

dishwashing

liquid:claro

in

GermanyConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

claro’s

performance

inthedishwashing

liquid

market.Fieldwork:July2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202438%

of

claro

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??claro’s

brandingresonates

more

withMillennials?clarogenerally

appealsto

men

more

than

women?claroranksoutsidetheTop10

inawareness

withinthe

dishwashing

liquidmarket?Thepopularity

ratingof

clarois

17%?claroranksoutsidetheTop10

inusage?Among

claroenthusiasts,33%

fallunderthehigh-income

category?Consumers

want

theirdishwashing

liquid

brandstohavehighvalue,reliability,andhonesty

/trustworthiness?Interms

of

loyalty,claro

isoutsidetheTop10

inGermany?clarohasascore

of

17%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

claro

at

38%Brand

profile:

snapshotBrand

performance

of

claro

inGermany38%27%17%17%14%AwarenessPopularityUsageLoyaltyBuzz5Notes:Dishwashing

liquid

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,248,

all

respondents

(awareness),

n=331,

respondents

who

know

the

individual

brand

(popularity),

n=331,

respondentswho

know

the

individual

brand

(usage),

n=47,

respondents

who

have

used

the

individual

brand

(loyalty),

n=331,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024claro’s

branding

resonatesmore

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations45%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeclaro

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatclaro

islikedby4%

of

Babyboomers

and

29%

of

GenXers,

whereas

thetotalshareof

industryusers

is13%and33%,

respectively.34%33%29%22%20%ForMillennials

andGen

Z,

45%

and

22%

feel

positivelytowards

claro,

versus

34%

and

20%.

Socurrently,

forclaro,

Millennials

connect

most

with

theirbrandcompared

to

theoverall

industryuser.13%4%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestodishwashing

liquid,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=55,

claroenthusiast,

n=1,201,

dishwashing

liquid

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024claro

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

claro

shows

thatwomenareless

likely

to

haveanaffinity

with

thebrandcompared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofconsumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

clarohasasimilar

proportionof

LGBTQIA+consumers

whencompared

to

theindustryusers

ingeneral.7%8%42%58%57%

ofmen

likeclaro

compared

to42%of

women,

whereas

forthe

overallindustry,50%

of

women

usedishwashing

liquid

compared

to

50%

ofmen.50%50%89%89%7%

of

claroenthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to8%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

dishwashing

liquid,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=55,

claroenthusiast,

n=1,201,

dishwashing

liquid

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Amongclaro

enthusiasts,

33%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.22%27%Single33%37%13%CoupleSingleparentNuclear33%

ofclaro

enthusiastsarefrom

high-income

households.claro’s

brandisgenerally

enjoyed

morebyconsumers

who

arepartof

anuclearhousehold,

38%

ofclaro

enthusiastshavethiscurrent

livingsituation.25%7%9%38%31%32%44%25%Multi-generational2%1%11%10%ExtendedOther22%7%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=55,

claroenthusiast,

n=1,201,

dishwashing

liquid

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

dishwashing

liquid

brands

to

have

high

value,

reliability,and

honesty

/

trustworthinessBrand

profile:

qualitiesQualitiesuserswant

from

dishwashingliquid

brandsFordishwashing

liquid,the

top

threequalitiesusers

want

from

abrand

arehighvalue,reliability,andhonesty

/trustworthiness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%However,

forclaro

users

thetop3attributesthey

actuallywant

arecleverness,

friendliness,

and

coolness.SocialresponsibilityCoolnessThequalitiesthatclaroenthusiastsareleast

focused

onare

thrill/excitementandinnovation.ReliabilityExclusivityclaro

shouldwork

onpromoting

honesty/trustworthiness

to

convert

enthusiastsinto

owners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

dishwashing

liquid,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

it

comestodishwashing

liquid,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=47,

clarousers’,n=55,

claroenthusiast,

n=1,201,

dishwashing

liquid

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Amongclaro

fans,

35%

state

that

they

get

excited

about

dishwashing

liquidproductsBrand

profile:

attitudesWhat

doconsumersthink

ofdishwashingliquid

ingeneral?47%36%35%35%27%26%23%18%17%16%15%11%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

dishwashing

liquid

topicsrelating

toproductsdishwashingliquidBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

dishwashing

liquid

do

youagree

with?”;

Multi

Pick;“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=55,

claroenthusiast,

n=1,201,dishwashing

liquid

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1138%

of

claro

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

dishwashing

liquid,the

averageawareness

ofabrandinGermany

is

59%.

Awarenessof

claro,however,

isat27%.Awareness17%

ofGerman

dishwashingliquidusers

saytheylikeclaro,

compared

toanindustryaverage

brandpopularity

of26%.14%

ofindustryusers

inGermany

say

theyuseclaro,with

the

average

usageofabrandat20%.BuzzPopularity38%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

74%.claro

hasbeen

noticed

more

inthemedia

comparedtootherbrands,with

a“Buzz”

score

of

17%

comparedto13%.Sooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Dishwashing

liquid

‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,248,

all

respondents

(awareness),

n=331,

respondents

who

know

the

individual

brand

(popularity),

n=331,

respondentswho

know

the

individual

brand

(usage),

n=47,

respondents

who

have

used

the

individual

brand

(loyalty),

n=331,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024claro

ranks

outside

the

Top

10

in

awareness

within

the

dishwashing

liquidmarketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofclaroRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Pril88%86%86%83%83%82%80%80%75%69%2Fairy27%3FroschSomatFinish45Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6ja!7PalmoliveGut

&GünstiigDenk

mitFit73%8Outofallrespondents,

27%

were

aware

of

claro.

Thisranksthemoutsidethe

Top

10

compared

tootherbrandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,248,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

claro

is

17%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofclaroRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Pril48%43%40%36%32%31%31%30%26%24%17%2Fairy3FroschDenk

mitFit4Outofconsumers

who

knew

thebrand,

17%

saidtheyliked

claro.

Thisranksthemoutside

the

Top

10compared

to

other

brandssurveyed

inthismarket.56PalmoliveFinish78Gut

&GünstiigSomatja!83%9PopularityN/A1014

Notes:“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=331,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024claro

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofclaroRank#

BrandUsage

%37%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

todishwashing

liquid,

which

of

thefollowing

brandshaveyou

used

inthepast12

months?”.1Pril14%2Fairy32%3FroschDenk

mitFit30%Outofconsumers

who

knew

thebrand,

14%

saidtheyused

claro.

This

ranksthemoutsidetheTop10compared

to

other

brandssurveyed

inthismarket.429%529%6Finish24%7Gut

&GünstiigPalmoliveSomatja!23%822%86%921%UsageN/A1018%15

Notes:“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:

n=331,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

claro

is

outside

the

Top

10

in

GermanyBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofclaro’s

consumersRank#

BrandLoyalty

%86%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Somat2Pril85%3Gut

&Günstiig83%38%4Palmolive83%5Fairy82%6W582%62%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

dishwashingliquid,which

ofthefollowing

brandsare

youlikely

touseagaininthe

future?”.7Fit80%8Frosch79%9Finish79%Outofrespondents

whohaveused

claro,

38%

saidthey

would

usethebrand

again.LoyaltyN/A10Marcel's

Green

Soap77%16

Notes:“When

it

comesto

dishwashing

liquid,

which

ofthe

following

brands

are

youlikely

to

use

againin

the

future?”;Multi

Pick;

Base:n=47,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024claro

has

a

score

of

17%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofclaroRank#

BrandBuzz%24%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Fairy17%2Finish21%3Pril19%Outofconsumers

who

knew

thebrand,

17%

saidtheyhadheardaboutclaro

inthe

media.

Thisranksthemsixthcompared

to

other

brandssurveyed

inthismarket.4Froscheverdropclaro18%517%617%7ECOVERDenk

mitPalmoliveSomat16%815%83%914%BuzzN/A1014%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=331,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

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