05投訴信

真題回顧

假設(shè)你是李華，你在一家商店購得劣質(zhì)商品，遂與營業(yè)員交涉。但該營業(yè)員對他態(tài)度粗

暴，不予受理，你為此向經(jīng)理寫一封投訴信。

注意：1、間數(shù)100左右;2、信的開頭和結(jié)尾己為你寫好，但不計(jì)入總詞數(shù);3、可適當(dāng)

增加細(xì)節(jié)，以使行文連貫3

【參考范文】

May18,2020

DearManager,

NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.But

whenIbroughtithomeandturnediton,Ifounditdidn'tworkproperly.SoItookitbacktothe

shopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn'thelpincto

solvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.

Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetin

yourshop.Buttoday,Iamsorrytofind(hatsuchserviceshouldhavehappenedinyourshopand

yourassistantdidn'tseriouslythinkoftheinterestsofcustomers.

Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingto

knowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearly

reply.

Sincerelyyours,

LiHua

必背句式

1.投訴內(nèi)容。一般放在信的開頭。常用的表達(dá)法有：

Iamwritingtoyouabout...whichIreceived/boughl...

Iamgoingtoplainabout...

Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...

WSMBo?般講述對商品質(zhì)量或售后服務(wù)不滿怠的地方。常用的表達(dá)法有:

Whenwechecked...,wenoticed...

WhenItook...outofthebagandexamined...closely,Ifound...

WhenIunpacked...andtriedtouseit,itdidnotwork.

3.希望得到的結(jié)果。常用的表達(dá)法有：

Pleaseletmeknowwhatyouintendtodointhismatter.

Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...

Inviewof（heinconvenience（hatthishascaused,Ifeelyoushould...

必背模板

模板①

Date.

Dear

Iamwritingtoplainabout...（交代具體的是由及其起因等）

Itrustyouwilltakemyplaintsseriouslyand...（交代自己的要求）Ifitisnotproperlysettled,

Iwouldaskyoutogivebackmymoney,orIwouldplainto:heconcernedauthorities.

Yourssincerely,

.……（落款簽名）

模板②

Date,

Dear…，

IamwritingioinformyouthatIfind...（所針對的物件等）unsatisfactory.....（簡述事由

及個人的要求等）

Ihopeyouattachimportancetothismatter,andhelpsettleitassoonaspossible.

Yourssincerely,

...（簽名）

升級策略

一、投訴信的具體細(xì)節(jié)

①首段：注意客觀禮貌

a.自我介紹;

b.引出投訴內(nèi)容

c.表明目的要求。

②主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。

a.詳細(xì)說明情況，中肯提出問題；

b.提出改進(jìn)建議，表明希望如何解決；

c.拓展題目內(nèi)容，尤其要強(qiáng)調(diào)如何問題不解決所帶來的后果。

③尾段：提出解決方案，不用展開，注意公平公正、禮貌原則。

a.表達(dá)強(qiáng)烈愿望，希望上述問題得到迅速恰當(dāng)?shù)慕鉀Q；

b.有時可就問題的解決限定時間：

c.對有關(guān)人員的努力表示感謝；

<1.希望盡快得到滿意答復(fù)。

二、投訴信的框架

文章的整體框架按照上述標(biāo)準(zhǔn)進(jìn)行，具體到?jīng)]一句的把握則如下：

第一部分：提出抱怨并表示遺憾

(1)很抱歉打擾您，但我必須鄭重提出投訴。

IamsorrytotroubleyoubutIamafraidthat1havetomakeaseriousplaint.

(2)我很遺憾地告訴你投訴有關(guān).……的事由。

Iamsorrytotellyouthatthereshouldbecausetoplainabout...

(3)我真的很討厭抱怨，但最近有一件事情確實(shí)令人煩心。

Ireallyhatetoplain,butonethingisreallydisturbingnow.

(4)I'mwritinglubringyourallcnliuntoihcproblemsIhavehadwith...

第二部分：闡述問題發(fā)生的經(jīng)過

第三部分：指出問題引起的后果

(1)噪音影響我的睡眠，使得我在上班時間無法集中精力。結(jié)果這些天我已經(jīng)搞錯了好幾次

ThenoisedisturbsmysleepsothatIcan'tconcentrateonmyworkduringtheworktime,andasa

result,Ihavemadeseveralmistakesthesedays.

(2)在這樣(嘈雜)環(huán)境下我無法進(jìn)行研究，我需要一間安靜的房間。

AsamajorinEnglish.IfindthatmostofthebooksinEnglishinthelibraryareoutdated.So

far,Ihavenoteacrossasinglebookpublishedafter1995.Asaresult,wefailtogetthelatest

informationofacademicdevelopmentbothathomeandabroad.Inaddition,thelightinthe

readingroomisfarfrombright,whichdoesharmtooureyes.Worsestill,thereisno

airconditioningandwcarcsweatingheavilystillwhilereading.Lastbutnotleast,thenewly

developedelectronicinformationsystemdoesnotworkwellandneedsfurtheriniprovement.A

greatnumberofbooksshouldhavebeenlistedinthesystem.

Thereisnodenyingthatthelibraryhashelpedusalot.Butitisinurgentneedof

improvement.Whenimproved,thelibraryiscertaintoprovidemuchmorehelpwithourstudy.

Thankyouforyourtime.Iamlookingforwardtoyourreply.

Yourssincerely,

LiHua

技能提升

_________________Z

1.假如你是交流生Jim,收到李華邀請你去聽二胡音樂會的來信，你非常高興，但是你因故

不能同去。請你用英文給他寫封道歉信，信中要點(diǎn)包括：

1.表示歉意；

2.說明原因；

3.另約時間。

注意：

1.詞數(shù)100字左右：

2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

DearLiHua,

Yours,

Jim

2.假如你是中學(xué)生李華，最近在某個購物網(wǎng)站上購買了一雙運(yùn)動鞋，但到貨后發(fā)現(xiàn)了一些

問題，請給該網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：

要點(diǎn)：1.寫信目的；

2.不滿之處；

3.表達(dá)期望（重新郵寄或退款）。

注意：1.書信內(nèi)容包括以上要點(diǎn)；

2.詞數(shù)80左右（書信格式已給出，不計(jì)入總詞數(shù)）；

3.可適當(dāng)增加細(xì)節(jié),以使行文連貫.

DearSirorMadam,

Yours,

Lihua

3.假如你叫李華，最近在某個購物網(wǎng)站上購買了一件夾克，但到貨后發(fā)現(xiàn)了下列一些問題，

請給該網(wǎng)站寫一封投訴信，投訴信內(nèi)容如下表：

訂購情況實(shí)際情況

顏色紫色紅色

尺寸ITO—88A175—92B

其他問題拉鏈（zipper）拉不上

要點(diǎn)：1.投訴內(nèi)容：

2.要求重新郵寄或退款；

3.詢問應(yīng)由誰承擔(dān)郵寄費(fèi)用。

注意:l.書信內(nèi)容包括以上要點(diǎn)；

2.詞數(shù)100左右（書信格式已給出，不計(jì)入總詞數(shù)）;

3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。

DearSirorMadam,

I'mwritingtoplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningI

receivedthejacketontime,but

Iamlookingforwardtoyourearlyreply.

Yourssincerely,

LiHua

4.假設(shè)你是李華，最近你在使用某中學(xué)生英文報的過程中發(fā)現(xiàn)r一曲問題。請你用英語給

該報美籍負(fù)責(zé)人Smith寫一封投訴信，內(nèi)容包括：

1.寫信的目的；

2.投訴的問題（有語法與拼寫錯誤、一些閱讀材料陳舊、紙張質(zhì)量不如以前）；

3.希望得到的結(jié)果。

注意：1.詞數(shù)100左右；2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

參考詞匯：投訴plain

DearMr.Smith,

Yours,

LiHua

5.假定你是牛津中學(xué)(OxfordAcademy)的交換生李華，近期當(dāng)?shù)卣當(dāng)M決定停辦你校附

近的公辦養(yǎng)老院。請你給當(dāng)?shù)刂鞴懿块T寫一封投訴信，將望取消該決定。內(nèi)容包括：

1.陳述面臨的問題；

2.強(qiáng)調(diào)養(yǎng)老院的重要性；

3.提出自己的希望。

注意：1.詞數(shù)100左右：

2.可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。

參考答案

1.DearLiHua,

I'mpleasedtoreceiveyourinvitationtoattendtheErhuconcert,forI'mreallyfondof

Chinesetraditionalmusic,especiallyplayedontheErhu.Tomyregret,Ican'tgowithyou.Ihave

toexpressmyapologytoyou.

ThisSaturdayevening.IhavemadeanappointmentwithmyChineseteacher.Asyouknow,I

havesomedifficultywithwrittenChinese.Hepromisedtomunicatewithme,givingsome

instructionsonhowtolearnitwell.SoI'mreallysorryfortliat.Nevertheless,Ihearthere's

anothersimilarErhuperformanceonSunday.Ifit'sconvenientforyou.canwemakeitonSunday

aficnioun?

Ibelievewe'11haveanotherchance.Haveaniceday!

Yours,

Jim

【解析】1.詞匯積累(

高興的：pleased—>glad

說出席，參加：attend—?takepartin

在...上有困難：havesomedifficultywith—>havesometroublewith

向某人道歉：expressmyapologyto—>apologizeto

2.句式拓展

簡單句變復(fù)合句

原句：Hepromisedtomunicatewithme,givingsomeinstructionsonhowtolearnitwell.

拓展句：Hepromisedtomunicatewithme,givingsonicinstructionsonhowwccouldlearnit

well.

【亮點(diǎn)表達(dá)】[高分句型1]Asyouknow,IhavesomedifficultywithwrittenChinese.（運(yùn)用了as

引導(dǎo)的非限制性定語從句i

[高分句型2]Hepromisedtomunicatewithme,givingsomeinstructionsonhowtoleamit

well.（運(yùn)用了現(xiàn)在分詞作伴隨狀語）

2.DearSirorMadam.

I'mwritingtoplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningI

received（heshoeson（ime,butIregrettosaythatthere'ssomethingwrongwiththem.

Firstly,PmprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,

Icouldn'twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyou

sentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuch

badquality—oneofthemevengetsloosethread.

MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandI

wonderwhowillpaythepostage.

Iamlookingforwardtoyourearlyreply.

Yours,

Lihua

【寫作指導(dǎo)】本篇書面表達(dá)是篇應(yīng)用文，耍求考生網(wǎng)站寫封投訴信，投訴信內(nèi)容如下表：

要點(diǎn)：1.寫信目的；2.不滿之處；3.表達(dá)期望（重新郵寄或退款）。

【解析】1.詞匯積累

購買：buy—?purchase

準(zhǔn)時,：ontime—>onschedule

擔(dān)心：concern—>worry

替換：replace—?substitutetor

2.句式拓展

同義句

原句：I'mwritingtoplainaboutthesportsshoeswhichIboughtfromyourwebsite.

拓展句：I'mwritingtoplainaboutthesportsshoesboughtfromyourwebsite.

【亮點(diǎn)表達(dá)】［高分句型1）

ThismorningIreceivedtheshoesontime,butIregrettosaythatthere'ssomethingwrongwith

them.（運(yùn)用了that引導(dǎo)賓語從句）

［高分句型2］

Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichis（oosmalltorme.（運(yùn)

用了\vhile連接并列句，which引導(dǎo)非限制性定語從句）

3.DearSirorMadam,

I'mwritingtoplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningI

receivedthejacketontime,butIregrettosaythatthere'ssomethingwrongwithit.

Firstly,TmprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived,

Icouldn'twaittoopenit,only（ofindaredone.lbmakethingsworse,Ineedasize17088Awhile

yousentmeasize17592B,whichistoolargeforme.WereIinit,Iwouldbeaclown.Anditisof

suchbadquality—thezipperdoesn'tworkatall!

MyconcerniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandI

wonderwhowillpaythepostage.

Iamlookingforwardtoyourearlyreply.

Yourssincerely,

LiHua

【解析】體裁：應(yīng)用文

時態(tài)：根據(jù)提示，時態(tài)應(yīng)以般現(xiàn)在時和般過去時為主

要求：

1.投訴內(nèi)容；

2.要求重新郵寄或退款；

3.詢問應(yīng)由誰承擔(dān)郵寄費(fèi)用。

第二步：列提綱（重點(diǎn)詞組）

plaintosb.aboutsth./ontime/regrettodosth./asksb.todosth./return/refund/taketheplaceof/

lookforwardto/can'twaittodosth.

第三步：連詞成句

I'mwritingtoplaintoyouaboutthejacketIboughtfromyourwebsite.

ThismorningIreceivedthejacketontime,butIregrettosaythatthere'ssomethingwrongwithit.

Firstly,IrememberedthatIaskedyoutosendmeapurpleone.

Themoment（hemailboxarrived.Icouldn'lwaittoopeni（,onlytofindaredone.

Worsestill,Ineedasize17088Awhileyousentmeasize17592B,whichistoolargeforme.

WereIinit,Iwouldbeaclown.

Andthequalityisnotgood-thezipperdoesn'tworkatall!

ThequestioniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonder

whowillpaythepostage.

Iamlookingforwardtoyourearlyreply.

第四步：連句成篇（加入銜接詞或從句）

表示并列的連詞：and/buVor/so...

狀語從句連詞：because/if7though/although...

定語從句連詞：which/that/when/where...

第五步：修改潤色（加入高級詞匯或短語）

【亮點(diǎn)表達(dá)】范文內(nèi)容完整，要點(diǎn)仝而，語言規(guī)范，語篇連貫，詞數(shù)適當(dāng)，上下文意思連貫，

符合邏輯關(guān)系。作者在范文中使用了一些高級表達(dá)，例如：I'mwritingtoplainaboutthejacket

whichIboughtfromyourwebsite.中which引導(dǎo)定語從句;Themomentthemailboxarrived,I

couldn'twaittoopenit,onlytofindaredone.中themoment引導(dǎo)時間狀語從句；WereIinit,I

wouldbeaclown.中使用了虛擬語氣的倒裝。這些句子的使用讓文章色彩紛呈。

4.DearMr.Smith,

I'mwriliiigtoplainaboutsomeproblemswilliyournewspaper.

Firstofall,therehavebeenspellingandgrammaticalmistakesinthenewspaper,whichhas

greatlyinfluencedmystudying.Evenworsethanthat,someofthereadingmaterialsareoldso

（heyareboringforustoread.Also,I'mnotsatisfiedwiththepaperyouareusingnow,asits

qualityisnotasgoodasbefore.TvebeenaregularuserofyournewspaperbutnowI'mpletely

disappointed.Ireallyhopeyoucouldmakesomeimprovements.

Thankstoryourconsideration.1amlookingforwardtoyourearlyreply.

Yours,

LiHua

【寫作指導(dǎo)】本篇書面表達(dá)屬于應(yīng)用文寫作。要求考生向某中學(xué)生英文報美籍負(fù)責(zé)人Smilh

寫一封投訴信，投訴該英文報存在的一些問題。

【解析】1.詞匯積累

首先:firstofall—>initially/firstly

影響：influence-affect

更糟糕的：evenworsethanthat—>what'sworse

滿意的：satisfied—*pleased

2.句式拓展

簡單句變復(fù)合句

原名J：I'mwritingtoplainaboutsomeproblemswithyournewspaper.

拓展句：ThereasonformywirtingthisletteristhatIwanttoplainaboutsomeproblemswith

yournewspaper.

【亮點(diǎn)表達(dá)][高分句型I]Firstofall,therehavebeenspellingandgrammaticalmistakesinthe

newspaper,whichhasgreat.yinfluencedmystudying.（運(yùn)用了which引導(dǎo)的定語從句）

【高分句型2]Also,Tmnotsatisfiedwiththepaperyouareusingnow,asitsqualityisnotas

goodasbefore.（運(yùn)用了省略關(guān)系代詞的定語從句