商務(wù)英語會(huì)話實(shí)戰(zhàn)題庫及參考答案一、情景對(duì)話理解（共5題，每題2分）說明：請(qǐng)根據(jù)情景選擇最恰當(dāng)?shù)幕貞?yīng)或問題。1.情景：你在倫敦拜訪一家科技公司，對(duì)方公司的銷售經(jīng)理詢問你的公司業(yè)務(wù)。-A."Ourcompanymainlyproducessoftwaresolutionsforsmallbusinesses."-B."I’mnotsurewhatyoumean.Canyouexplainyourcompany’sproductsagain?"-C."Wespecializeinhardwaredevelopment,butwe’reexpandingintosoftware."-D."I’dliketodiscussourpartnershipopportunities.Whatareyourthoughts?"2.情景：你在東京參加一個(gè)國際貿(mào)易會(huì)議，一位日本商人向你推薦他們的電子產(chǎn)品。-A."Thisproductlooksinteresting.Doyouhaveanycertificationsforit?"-B."I’mnotinterestedinelectronics.Canyoutellmeaboutyourservices?"-C."I’veseenthisbefore.Howdoesitcomparetootherbrands?"-D."We’relookingforsuppliersinAsia.Canyousendusmoredetails?"3.情景：你在悉尼與一家物流公司的代表會(huì)面，對(duì)方詢問你們公司是否需要海外運(yùn)輸服務(wù)。-A."WealreadyhavealogisticspartnerinAustralia.Whydoyouwanttoworkwithus?"-B."WhatareyourshippingratestoEurope?Weneedareliableprovider."-C."I’mnotsureifwecancollaborate.Let’sdiscussthisnextweek."-D."We’reconsideringexpandingournetwork.What’syourcompetitiveadvantage?"4.情景：你在巴黎的酒店前臺(tái)辦理入住，前臺(tái)詢問你是否需要額外服務(wù)。-A."Yes,I’dlikeawake-upcallat7AMtomorrow."-B."No,I’mfine.DoyouhavefreeWi-Fi?"-C."Ineedtocheckoutearly.Canyouarrangeataxiforme?"-D."Doyouhaveanyrecommendationsfornearbyrestaurants?"5.情景：你在紐約參加一個(gè)行業(yè)展會(huì)，一位潛在客戶詢問你的公司產(chǎn)品。-A."Ourproductisdesignedforlargeenterprises.Howmanyemployeesdoesyourcompanyhave?"-B."I’mnotsureifitfitsyourneeds.Canyousendmethebrochure?"-C."We’vewonseveralawardsforinnovation.Wouldyouliketoseeademo?"-D."I’mnotauthorizedtodiscusspricing.Pleasecontactoursalesteam."二、商務(wù)郵件回復(fù)（共3題，每題5分）說明：請(qǐng)根據(jù)郵件內(nèi)容，撰寫合適的回復(fù)。1.郵件內(nèi)容：-發(fā)件人：從倫敦的客戶發(fā)來郵件，詢問產(chǎn)品交貨時(shí)間。>"DearSir/Madam,>Weareinterestedinyourelectriccarchargingstation.CouldyoupleaseprovidethedeliverytimetoLondon?Additionally,whatarethepaymentterms?>Bestregards,>JohnSmith"回復(fù)要求：-提交交貨時(shí)間、支付方式，并詢問客戶是否需要安裝服務(wù)。2.郵件內(nèi)容：-發(fā)件人：從東京的供應(yīng)商發(fā)來郵件，報(bào)價(jià)并提供樣品。>"DearCustomer,>Wehavequotedourpricesforthenextbatchofelectroniccomponents.Pleasefindthesamplesattached.Letusknowifyouhaveanyquestions.>Sincerely,>TokyoElectronics"回復(fù)要求：-確認(rèn)收到報(bào)價(jià)和樣品，并提出關(guān)于質(zhì)量認(rèn)證的疑問。3.郵件內(nèi)容：-發(fā)件人：從悉尼的合作伙伴發(fā)來郵件，邀請(qǐng)參加年度會(huì)議。>"DearColleagues,>WewouldliketoinviteyoutoourannuallogisticsconferenceinSydneynextmonth.Pleaseconfirmyourattendancebytheendofthisweek.>Kindregards,>SydneyLogistics"回復(fù)要求：-表達(dá)參會(huì)意愿，并詢問會(huì)議具體安排。三、談判場(chǎng)景應(yīng)對(duì)（共4題，每題3分）說明：請(qǐng)根據(jù)談判情景，選擇最恰當(dāng)?shù)幕貞?yīng)或策略。1.情景：你在迪拜與供應(yīng)商談判價(jià)格，對(duì)方提出的價(jià)格高于預(yù)期。-A."I’mnothappywiththisprice.Canyoureduceitby10%?"-B."We’vealreadyagreedonthisprice.Whyareyouchangingitnow?"-C."Iunderstandyourcosts,butourbudgetislimited.Canwefindamiddleground?"-D."I’lldiscussthiswithmyteamandgetbacktoyoutomorrow."2.情景：你在新加坡與客戶討論合同條款，對(duì)方要求延長付款周期。-A."Wecan’textendthepaymentterms.It’sourstandardpolicy."-B."I’llaskmymanagerifwecanmakeanexceptionforyou."-C."Whatifweagreetoahigherpricetocompensateforthelongerterms?"-D."I’mnotauthorizedtochangetheterms.Pleasetalktoourfinancedepartment."3.情景：你在首爾與合作伙伴討論合作細(xì)節(jié)，對(duì)方提出的要求超出你的預(yù)期。-A."Thisistoomuchworkforus.Canwenegotiatesomethingsimpler?"-B."Iagreewithyourproposal.Let’ssignthecontractimmediately."-C."Wecantakethisstepbystep.What’syourdeadlineforthis?"-D."Ineedmoretimetoreviewthis.Canwemeetagainnextweek?"4.情景：你在日內(nèi)瓦與客戶解決投訴，對(duì)方對(duì)產(chǎn)品質(zhì)量不滿意。-A."I’msorrytohearthat,butwecan’treplacetheproduct."-B."Let’sdiscusshowwecanresolvethisissuetoyoursatisfaction."-C."Thisisthefirsttimewe’vehadacomplaint.We’llimproveourquality."-D."I’mnotresponsibleforthis.Pleasecontactthemanufacturerdirectly."四、電話溝通技巧（共3題，每題4分）說明：請(qǐng)根據(jù)電話情景，撰寫或選擇最恰當(dāng)?shù)臏贤ǚ绞健?.情景：你在曼谷打給一家酒店預(yù)訂房間，電話接通后需要確認(rèn)可用性。-A."Hello,I’dliketobookaroomfortwonights.Isitavailable?"-B."CanIspeaktothemanager?Ihaveanurgentrequest."-C."What’sthepriceforasingleroom?Ineedtocheckwithmycompany."-D."I’mcallingtocomplainaboutthelasttimeIstayedhere.Whatcanyoudo?"2.情景：你在多哈的銀行咨詢貸款事宜，需要了解利率和申請(qǐng)流程。-A."I’dliketoapplyforabusinessloan.What’stheinterestrate?"-B."Idon’tneedaloan.Canyoutellmeaboutyoursavingsaccounts?"-C."I’veheardgoodthingsaboutyourbank.Howlongdoestheprocesstake?"-D."I’mnotinterestedinanyproducts.Justtellmehowtogetstarted."3.情景：你在洛杉磯打給一個(gè)國際物流公司，詢問貨物是否已到達(dá)。-A."Hello,I’mcallingaboutmyshipment.Hasitarrivedyet?"-B."Idon’thavethetrackingnumber.Canyouhelpmefindit?"-C."I’mnotsatisfiedwiththelastdelivery.Whatwillyoudothistime?"-D."Ineedtochangethedeliveryaddress.Canyoudothat?"參考答案及解析一、情景對(duì)話理解1.A-解析：正確回應(yīng)應(yīng)直接介紹公司業(yè)務(wù)，B選項(xiàng)過于被動(dòng)，C選項(xiàng)未回答問題，D選項(xiàng)偏離主題。2.A-解析：客戶推薦產(chǎn)品時(shí)，詢問認(rèn)證是合理且專業(yè)的做法，B選項(xiàng)不禮貌，C選項(xiàng)過于挑剔，D選項(xiàng)不相關(guān)。3.B-解析：了解對(duì)方運(yùn)輸服務(wù)是談判關(guān)鍵，A選項(xiàng)拒絕合作不禮貌，C選項(xiàng)拖延，D選項(xiàng)過于籠統(tǒng)。4.A-解析：主動(dòng)提出需求是禮貌的，B選項(xiàng)過于簡單，C選項(xiàng)與問題無關(guān)，D選項(xiàng)偏離主題。5.A-解析：了解客戶規(guī)模有助于推薦合適產(chǎn)品，B選項(xiàng)不禮貌，C選項(xiàng)過于推銷，D選項(xiàng)不專業(yè)。二、商務(wù)郵件回復(fù)1.回復(fù)示例：>"DearJohnSmith,>Thankyouforyourinquiry.ThedeliverytimetoLondonis10workingdays,andweacceptpaymentviabanktransferorcreditcard.Additionally,wouldyourequireourinstallationservices?Pleaseletusknowyourpreference.>Bestregards,>[YourName]"-解析：明確交貨時(shí)間、支付方式，并主動(dòng)提供額外服務(wù)，體現(xiàn)合作誠意。2.回復(fù)示例：>"DearTokyoElectronics,>Thankyouforsendingthequotationandsamples.Weappreciatethepromptresponse.Couldyoupleaseprovidedetailsaboutthequalitycertifications(e.g.,ISO9001)?Thiswillhelpusevaluateyourproposal.>Sincerely,>[YourName]"-解析：確認(rèn)收到郵件內(nèi)容，并提出專業(yè)問題，體現(xiàn)采購方的嚴(yán)謹(jǐn)態(tài)度。3.回復(fù)示例：>"DearSydneyLogist