酒店英語(yǔ)會(huì)話

第六版Unit6MakingRestaurantReservationsandSeatingGuests單元學(xué)習(xí)目標(biāo)Howtoreserveatableattherestaurantbyphone如何通過(guò)電話進(jìn)行餐桌預(yù)訂1Howtoreserveabanquetonline怎樣進(jìn)行線上宴會(huì)預(yù)訂Howtochangeareservation如何變更預(yù)訂342Howtoconducttheguests如何進(jìn)行餐桌引座PracticalSentencePatterns實(shí)用句型MayIreserveaprivateroomforabanquethere?可以預(yù)訂一個(gè)舉行宴會(huì)的單間嗎?Isitpossibletohaveaprivateroom?有包間嗎?Iwanttoaskifyoucouldarrangeatablefortenpeople.我想要訂一個(gè)可以坐10個(gè)人的餐桌。

Iwanttoholdapartyformybusinessfriendsinyourrestaurant.Couldyouarrangeforme?我想在你們餐廳為我生意上的朋友舉辦個(gè)宴會(huì)。你們能否幫我安排一下？

CouldIhaveatableinthenon-smokingsection?您能給我安排一個(gè)非吸煙區(qū)的餐位嗎？I’mgoingtoinvitemygirlfriendfordinner.Ifpossible,pleasetrytoarrangeforawindowtable.我打算邀請(qǐng)我的女朋友用晚餐。如果可能的話，請(qǐng)盡量安排一個(gè)靠窗的餐桌。

Iwanttobookatablewiththeviewofthegarden.我想預(yù)訂一張可以看到花園景色的餐桌。

1.Howtodescribeyourdemandswhenyoureserveatable/banquet作為顧客如何陳述訂餐要求PracticalSentencePatterns實(shí)用句型Iwanttoorderatableinthesmokingsection.我想在吸煙區(qū)預(yù)訂一張餐桌。

Themainrestaurantwillbefine.大廳的席位就可以了。

I’dliketoarrangeaweddingpartyinyourrestauranton28ththismonth.本月28日我想在你們飯店舉行婚宴。

I’dliketoholdabirthdaypartytomorrow.Iwanttoaskifyoucouldarrangeitforme.我想明天舉辦一個(gè)生日宴會(huì)，想問(wèn)問(wèn)你們是否能幫我安排一下。

I’dliketoreserveafarewellpartyinaprivateroomfor15at12:00tomorrow.我想明天12點(diǎn)在包間舉辦15人的告別宴。

Iwanttoaskifyoucouldarrangeadinnerpartyforme.我想問(wèn)一下你們能否為我安排一個(gè)晚宴。

Isthereanyminimumchargefortheprivateroom?請(qǐng)問(wèn)包間有沒(méi)有設(shè)定最低消費(fèi)？

Whatkindoffoodandbeveragecanyouofferforourbanquet?你們能給我們宴會(huì)提供什么樣的飯菜和酒水？

Pleasegetreadysomeforeignwineandbeer.請(qǐng)為我們準(zhǔn)備好外國(guó)紅酒和啤酒。1.Howtodescribeyourdemandswhenyoureserveatable/banquet作為顧客如何陳述訂餐要求PracticalSentencePatterns實(shí)用句型Hello,RestaurantReservation.MayIhelpyou?您好，這里是預(yù)訂部，有什么可以為您效勞？

Wecanarrangeallkindsofbanquetsforyou.我們可以為您提供各種宴會(huì)服務(wù)。

Wouldyouliketobeseatedinthesmokingornon-smokingsection?您喜歡吸煙區(qū)還是非吸煙區(qū)？

Wouldyoulikeatableinthemainrestaurantorinaprivateroom?您喜歡大廳的餐桌還是包間的餐桌？

I’mafraidalltheprivateroomsarereserved.Wouldyoumindatableinthemainrestaurant?酒店包間恐怕都訂出去了。大廳的餐桌可以嗎？

Whatsizeofpartyareyougoingtoarrangeandhowmanypeoplewillattend?您要預(yù)訂多大規(guī)模的筵席，有多少人出席？

Whenwouldyoulikethepartytostart?您希望聚會(huì)什么時(shí)候開(kāi)始？

Isthereanythingspecialyou’dliketohaveforyourparty/menu?您對(duì)宴會(huì)（菜品）有什么特殊要求嗎？2.Howtodiscussthedetailswiththeguests如何與顧客商談?lì)A(yù)訂細(xì)節(jié)PracticalSentencePatterns實(shí)用句型

Wehavethreesetmenusforyoutochoose.Pleasehavealook.我們備有3種套餐供您選擇。請(qǐng)看一下。

Howmuchwouldyouliketopayforeachperson?你們每位的平均消費(fèi)是多少？

Theminimumchargeforaprivateroomis150yuaneachperson.包間最低消費(fèi)是每人150元。

Adepositof5000yuanisrequiredtosecureyourbooking.為確保您的預(yù)訂，請(qǐng)付押金5,000元。

Theminimumchargefora15-persondinnerpartyis2000yuan,excludingdrinks.15人的宴會(huì)最低消費(fèi)是2000元，不包括酒水。

Pleaseallowmetorepeatyourreservation.請(qǐng)?jiān)试S我重復(fù)一下您的預(yù)訂。

Wewillchangethereservationforyou.我們會(huì)為您更改預(yù)訂。2.Howtodiscussthedetailswiththeguests如何與顧客商談?lì)A(yù)訂細(xì)節(jié)PracticalSentencePatterns實(shí)用句型Goodafternoon,madam.Welcometoourrestaurant.下午好，夫人！歡迎光臨我們酒店。

Haveyoumadeareservation?請(qǐng)問(wèn)您預(yù)訂桌位了嗎？

I’lltakealookatourreservationbook.我看看預(yù)訂簿。

We’vebeenexpectingyou.我們恭候您的到來(lái)。

I’llshowyoutoyourtable.Thisway,please.Isthisfine?我?guī)ツ南?。?qǐng)這邊走。這里可以嗎？

Followme,please.I’llshowyoutoyourtable.請(qǐng)這邊走,我?guī)ツ牟妥馈?/p>

Pleasetakeyourseat,sir.先生，請(qǐng)坐。

Awaiterwillcometotakeyourorder.Justamoment,please.請(qǐng)稍候片刻，服務(wù)員會(huì)來(lái)請(qǐng)您點(diǎn)菜。

What’syourtablenumber,please?請(qǐng)問(wèn)您的餐桌號(hào)是多少？Thisisthetablereservedforyou.這是為您預(yù)訂的桌位。3.Howtoservetheguests如何接待客人PracticalSentencePatterns實(shí)用句型

Wehaveatableinthenon-smokingsectionreservedforyou.我們給您留了一張非吸煙區(qū)的餐桌。

I’msorry,butwedon’thaveanyvacanttablesatthemoment.Wouldyoumindwaitingintheloungeforawhile?Youmighthaveacoffeeandwewillcallyouassoonaswehaveavacanttable.對(duì)不起，我們現(xiàn)在沒(méi)有空桌子。您介意在休息室等候一會(huì)兒?jiǎn)幔磕梢韵群赛c(diǎn)咖啡，一旦有座位我們就通知您。

Sorrytohavekeptyouwaiting.Thetableisreadynow.對(duì)不起，讓您久等了。桌子已經(jīng)布置好了。

Thankyouforyourcooperation.感謝您的配合。

Isanyonejoiningyou,madam?女士，還有沒(méi)有人要來(lái)？3.Howtoservetheguests如何接待客人SituationalDialogues情景會(huì)話DialogueAScene:Mary(M)makesaphonecalltoreserveatableintherestaurant.Arestaurantemployee(R)answersthephone.R:Hello,RestaurantReservations.MayIhelpyou?M:Iwanttobookatablethisevening.Canyouarrangeitforme?R:MayIknowwho’scalling?M:ThisisMarySmithinRoom608ofthehotel.R:Sure.Whenwouldyoulikeit,madam?M:At6:30p.m.R:Forhowmanypeople,please?M:Apartyofeight.R:Wouldyoulikeatableinthemainrestaurantorinaprivateroom?M:Iwouldlikemydinnerpartyarrangedinaprivateroom.R:HongguangRoomisstillavailable.M:Bytheway,arethereanychargesforprivatediningroom?R:Theprivateroomchargesyou10%asaservicecharge,nominimumchargeisrequired.M:Allright.R:Thanks!HongguangRoomforeightpersonsat6:30tonight.Wearelookingforwardtohavingyouwithusthisevening.M:Thanks.Goodbye.R:Goodbye.1.TableReservation桌位預(yù)訂SituationalDialogues情景會(huì)話DialogueBScene:Mr.Smith(S)ismakingaphonecalltobookatableintherestaurant.Arestaurantemployee(R)answersthecall.S:Hello.IsthisYingbinRestaurant?R:Yes,sir.WhatcanIdoforyou?S:I’dliketomakeareservationfortomorrowevening.R:Atwhattimecanweexpectyou?SI’mnotsure…perhapsaround6:00p.m.R:Howmanypersonsareinyourparty?S:Aboutten.R:AreyougoingtotakeChineseorWesternfood?S:Chinesefood.R:Wouldyouliketobeseatedinthesmokingornon-smokingsection?S:Non-smoking.R:OK,sir.MayIhaveyournameandtelephonenumber,please?S:Sure.It’sTomSmithandmynumberiR:Thankyouverymuch,Mr.Smith.Wearelookingforwardtoseeingyou.S:Thanks.Goodbye.R:Goodbye.1.TableReservation桌位預(yù)訂SituationalDialogues情景會(huì)話WordListreserve/r?'z??v/v. 保留；預(yù)訂reservation/?rez?'ve???n/n.預(yù)訂；預(yù)訂的房間（或席座）available/?'ve?l?bl/adj.可用的；有空的；可獲得的charge/t?ɑ?d?/v.;n.收費(fèi);費(fèi)用minimum/'m?n?m?m/adj最少的，最低程度的require/r?'kwa??(r)/v.要求，需要take/te?k/v.

吃（喝）SituationalDialogues情景會(huì)話apartyof… 一行……人themainrestaurant （飯店）的大廳privateroom 包間；雅間dinnerparty 宴會(huì)；晚餐會(huì)servicecharge 服務(wù)費(fèi)minimumcharge 最低消費(fèi)makeareservation 預(yù)訂Chinesefood 中餐Westernfood 西餐smokingsection 吸煙區(qū)non-smokingsection（公共場(chǎng)所內(nèi)）禁煙區(qū)UsefulExpressionsSituationalDialogues情景會(huì)話Notes:1.MayIknowwho’scalling?請(qǐng)問(wèn)您是哪一位？

2.Wouldyoulikeatableinthemainrestaurantorinaprivateroom?您喜歡在大廳用餐，還是在包間用餐？

3.Bytheway,arethereanychargesforprivatediningroom?順便問(wèn)一下，包間收費(fèi)有什么規(guī)定？

4.Theprivateroomchargesyou10%asaservicecharge,nominimumchargeisrequired.包間收取10%的服務(wù)費(fèi)，沒(méi)有最低消費(fèi)要求。5.Wouldyouliketobeseatedinthesmokingornon-smokingsection?您喜歡吸煙區(qū)還是非吸煙區(qū)？SituationalDialogues情景會(huì)話Notes:non-(=not)是否定前綴，可以加在名詞或動(dòng)詞之前，表示“無(wú)，非，不”的意思。

non-party無(wú)黨派的，非黨的non-stop不停的，不間斷的non-profit非盈利的nonsense荒謬的6.Wearelookingforwardtoseeingyou.我們期待您的光臨。

lookforwardto…中的to是介詞，后接名詞或動(dòng)名詞。SituationalDialogues情景會(huì)話DialogueAScene:Mr.Charles(C)ismakingaweddingreservationonline.Arestaurantemployee(R)answershim.C:Hello.IsthisHongbinRestaurant?Isanybodythere?R:Yes,sir.ThisisBanquetDepartment.MayIhelpyou?C:Yes,I’dliketoarrangeaweddingpartyinyourrestaurantonthe28ththismonth.R:Howmanypeoplewillbeattending,sir?C:Letmesee…about50.R:Justamoment,please.I’llcheckifthebanquethallisavailable.(Afterchecking)Yes,sir.Thebanquethallisavailableonthatday.C:That’sgood.R:MayIknowyourname,please?C:ThisisCharles.R:OK,Mr.Charles.Couldyoucometoourrestaurantanddiscussthedetailstoday?C:I’mafraidI’mbusytoday.Howaboutthedayaftertomorrow?R:Allright.Seeyouthen.2.OnlineReservationandGroupPurchasing在線預(yù)訂與團(tuán)購(gòu)

SituationalDialogues情景會(huì)話2.OnlineReservationandGroupPurchasing在線預(yù)訂與團(tuán)購(gòu)

DialogueBScene:Aguest(G)hasmadeagroupreservationforabirthdaypartyintherestaurantonline.Heisdiscussingthedetailswiththemanager(M)oftheBanquetDepartment.M:Goodafternoon,BanquetDepartment.MayIhelpyou?G:Yes,I’vemadeagroupreservationforabirthdaypartyinyourrestauranttomorrow.Iwouldliketodiscussthedetailsaboutit.M:Whenwouldyouliketoholdtheparty,sir?G:Mmm…from11:30a.m.to2:00p.m.M:Andforhowmanypeople?G:About40.M:Howaboutthevenuefortheparty?Wouldyoulikeanindoororoutdoorvenue?G:Indoor,Ithink.Pleasereserveafunctionroomforme.M:Well,GoodluckRoomcanaccommodateapproximately50people.Itisnewlydecoratedandwellequipped.SituationalDialogues情景會(huì)話2.OnlineReservationandGroupPurchasing在線預(yù)訂與團(tuán)購(gòu)

G:What’sthecharge?M:Wouldyoulikebuffetdinnerornormaldinner,sir?G:Buffet,please.M:Theminimumchargeis150yuanperhead.G:Andwhataboutthedrinks?M:Allthedrinksareonconsumptionbasis.G:Allright.Couldyousendthebuffetmenutomye-mailbox?I’dliketohavealookatit.M:Sure,sir.Wehaveseveraldifferentkindsofbuffet.MayIhaveyoure-mailaddress?G:Yes163.com.M:Thankyou.I’llsendittoyouimmediately.SituationalDialogues情景會(huì)話WordListwedding/?wedi?/n.婚禮；婚宴；結(jié)婚紀(jì)念日；結(jié)合purchase/'p??t??s/v.;n.購(gòu)買(mǎi)；購(gòu)買(mǎi)的物品online/??n'la?n/adv.;adj.在線；在線的banquet/'b??kw?t/n.（正式）宴會(huì)；盛宴；酒席；筵席attend/?'tend/v.出席；參加detail/'di?te?l/n.細(xì)節(jié)；瑣事；枝節(jié)venue/'venju:/n.場(chǎng)地indoor/'?nd??(r)/adj.戶(hù)內(nèi)的；室內(nèi)的outdoor/'a?td??(r)/adj.戶(hù)外的；露天的；喜愛(ài)戶(hù)外活動(dòng)的function/'f??k?n/n.功能；盛大的集會(huì)；宴會(huì)accommodate/?'k?m?de?t/v.容納；供應(yīng)；使適應(yīng)approximately/??pr?ks?m?tl?/adv.近似地；大約；近于decorate/'dek?re?t/v.裝飾；布置equip/?'kw?p/v.裝備；配備buffet/'b?fe?//?b?f?t/n.自助餐consumption/k?n?s?mp??n/n.消費(fèi)（量）；消耗address/?'dres/n.住址；網(wǎng)址；電子郵箱地址immediately/?'mi?di?tli/adv.立即；直接地SituationalDialogues情景會(huì)話banquethall宴會(huì)廳birthdayparty生日聚會(huì)holdaparty舉行宴會(huì)，酒會(huì)等f(wàn)unctionroom貴賓廳；宴會(huì)廳；功能廳buffetdinner自助餐normaldinner普通晚宴UsefulExpressionsSituationalDialogues情景會(huì)話Notes:

1.Howmanypeoplewillbeattending,sir?先生，有多少客人出席呢？2.I’llcheckifthebanquethallisavailable.我查看一下宴會(huì)廳是否被預(yù)定了。3.Howaboutthevenuefortheparty?Wouldyoulikeanindoororoutdoorvenue?有關(guān)宴會(huì)的場(chǎng)地，您希望在室內(nèi)還是室外舉辦？4.GoodluckRoomcanaccommodateapproximately50people.Itisnewlydecoratedandwellequipped.“好運(yùn)廳”可以容納大約50位客人，最近剛剛修繕一新，設(shè)備齊全。5.Wouldyoulikebuffetdinnerornormaldinner?您愿意吃自助餐還是普通晚餐？SituationalDialogues情景會(huì)話Notes:6.Theminimumchargeis150yuanperhead.每位最低消費(fèi)150元。head在這里表示“人”（=asingleperson）。Twoheadsarebetterthanone.三個(gè)臭皮匠，抵個(gè)諸葛亮。7.Allthedrinksareonconsumptionbasis.所有酒水都在消費(fèi)之內(nèi)。consumption是不可數(shù)名詞，例如consumptiongoods（消費(fèi)品，生活資料），productionandconsumption（生產(chǎn)和消費(fèi)）。onthebasisof…表示“以……為基礎(chǔ)”，在定冠詞the和basis之間可以加修飾語(yǔ)。ontheregularbasis定期SituationalDialogues情景會(huì)話3.ChangingtheReservation變更預(yù)訂DialogueAScene:Maria(M)ismakingaphonecalltochangeareservation.Peter,awaiter(W),answersthephonecall.G:M:Hello.IsthisRestaurantDepartment?W:Hello.ThisisRestaurantDepartment,Peterspeaking.IsthereanythingIcandoforyou?M:It’snicetohearyourvoice,Peter.IhavebookedaprivateroominyourrestaurantunderthenameofMaria.ButI’dliketochangemyreservationfrom6:30tonightto7:00tomorrowevening.W:Justamoment,please.I’llchecktheavailabilityforyou.(Afterawhile)I’mafraidalltheprivateroomshavebeenfullybookedatthattime,butwecanofferyouatableintheBanquetHallat7:00tomorrowevening.WouldyouliketoholdyourdinnerpartyintheBanquetHall?M:Well,letmesee.W:TheBanquetHallisspacious.M:Yes,you’reright.Then,wouldyouoffermeatablebythewindowinthenon-smokingsection?W:OK.AtablebythewindowintheBanquetHallat7:00tomorroweveningunderthenameofMaria.M:That’sright.W:Wearelookingforwardtohavingyouwithustomorrowevening.SituationalDialogues情景會(huì)話3.ChangingtheReservation變更預(yù)訂DialogueBScene:Aguest(G)reservedaprivateroominYingbinRestaurant.Nowhemakesaphonecalltochangethereservation.Areceptionist(R)answersthephonecall.G:Hello.IsthatYingbinRestaurant?R:Yes,sir.WhatcanIdoforyou?G:IreservedaprivateroomfortomorroweveningandnowI’dliketohaveitforthisevening.R:Justamoment,please.I’llcheckourreservationlist.Wouldyoutellmeyourname,please?G:Ofcourse.ThisisMikecallingfromRoom2108.R:(Afterchecking)Thankyouforwaiting,sir.Sorry,Iamafraidalltheprivateroomsarefullyoccupiedthisevening.Wouldyouliketomakeareservationatanotherrestaurantinourhotel?G:That’sOK.Whichcouldyourecommendforme?R:ShanghaiHallwillserveyoumanyChinesespecialties.IsthatOK?G:Soundsfine.R:I’mafraidwecan’ttransfercallsfromthehousephone.Wouldyouminddialingextension8899directly,please?G:OK.I’lldothat.Thankyou.R:It’smypleasure.SituationalDialogues情景會(huì)話WordList

change/t?e?nd?/v. 改變；更改；更換；變更availability/??ve?l?'b?l?t?/n.可利用性；有效性fully/'f?l?/adv.

完全地；徹底地offer/?f?(r)/v.（主動(dòng)）給予；提供；拿出；出示spacious/'spe???s/adj.寬敞的；廣闊的specialty/'spe?lti/n.特色菜transfer/tr?ns'f??(r)/v.轉(zhuǎn)換dial/'dai?l/v.

撥（電話號(hào)碼）；打電話給……extension/?ks'ten??n/n. 電話分機(jī)directly/d?'rektl?/adv.直接地；筆直地pleasure/'ple??(r)/n.（用于回答對(duì)方的感謝）榮幸SituationalDialogues情景會(huì)話

UsefulExpressionsunderthenameof… 用……的名字fullyoccupied 全占了的，全滿(mǎn)了的housephone 對(duì)內(nèi)電話SituationalDialogues情景會(huì)話Notes:

1.Peterspeaking.我是彼得。這是電話用語(yǔ)，Peterspeaking是ThisisPeterspeaking的縮略形式，還可以說(shuō)ThisisPeter或Speaking。

2.IhavebookedaprivateroominyourrestaurantunderthenameofMaria.我以瑪利亞的名義在你們餐廳訂了一個(gè)包間。underthenameof…或inthenameof…，其意思為“以……的名義，叫……的姓名”。Theroommayhavebeenreservedunderthenameofthepersonwhomadethereservation.這個(gè)房間可能是用預(yù)訂的人的名義預(yù)訂的。3.I’llchecktheavailabilityforyou.我看看能不能變更。4.I’mafraidthatalltheprivateroomshavebeenfullybookedatthattime.恐怕那個(gè)時(shí)候所有的包間都已經(jīng)預(yù)訂滿(mǎn)了。SituationalDialogues情景會(huì)話Notes:5.ShanghaiHallwillserveyoumanyChinesespecialties.上海廳會(huì)為您提供許多中國(guó)特色菜。

specialty是名詞，意為“特色菜；招牌菜；特產(chǎn)”。Themenuchangesdaily,thoughthespecialtyisseafood.菜單天天有變，不過(guò)特色菜是海鮮。6.I’mafraidwecan’ttransfercallsfromthehousephone.Doyouminddialingextension8899directly,please?內(nèi)線電話恐怕無(wú)法轉(zhuǎn)接。請(qǐng)您直接撥分機(jī)號(hào)8899好嗎?7.It’smypleasure.別客氣（這是我的榮幸）。這是回答對(duì)方說(shuō)“謝謝”的用語(yǔ)，也可以說(shuō)Mypleasure或者Don’tmentionit。SituationalDialogues情景會(huì)話4.ReceivingtheGuests迎賓領(lǐng)位DialogueAScene:Someguests(G)havereservedatableintherestaurant.Whentheyentertherestaurant,awaiter(W)leadsthemtotheirseat.W:Goodevening.Welcometoourrestaurant,sir.G:Goodevening.We’dliketohavedinnerhere,please.W:Haveyoumadeareservation?G:Oh,yes.Wehavereservedatablefortenat7:00thiseveningunderthenameofMr.Black.W:Oh,Mr.Black.Justamoment,please.I’lltakealookatourreservationlist.(Checkingthereservationlist.)Oh,yes,Mr.Black.We’vebeenexpectingyou.Wehavereservedatableforteninthesmokingsectionforyou.Pleasecomethisway.G:Thankyou.W:Willthistablebeallright?G:It’sgreat.W:Wouldyoucareforsomedrinksbeforeyouorder?G:Verygood.We’dliketohavesometea.Whatkindsofteadoyouhavehere?W:WehaveLongjingtea,Oolongtea,Jasmineteaandblacktea.Whichonewouldyoulike,sir?G:We’llhaveJasminetea,please.W:OK.I’llprepareforyourightaway.G:Yourserviceisgoodindeed.W:Thankyouforsayingso.It’smypleasuretodoso.(Afewminuteslater.)Yourtea.Here’sthemenu.I’llreturninafewminutestotakeyourorder.G:Thankyou.SituationalDialogues情景會(huì)話4.ReceivingtheGuests迎賓領(lǐng)位DialogueBScene:Someguests(G)arewaitingtobeseatedinacrowdedrestaurant.Awaitress(W)goesforwardtogreetthem.W:Goodevening.Welcome.Doyouhaveareservation,sir?G:No,Iamafraidwedon’t.W:Howmanypeoplearethereinyourparty?G:Six.W:Wehaveatableforeightpeopleinthesmokingsection.Wouldyoulikeit?G:I’dliketohaveatableinthenon-smokingsection.W:I’msorry.Wedon’thaveatableinthenon-smokingsectionnow.Buttherewillbeoneinabout10minutes.Wouldyoumindwaitinginthelounge?Youcanhaveadrinkwhilewaiting.G:Thatsoundsagoodidea.W:MayIhaveyourname,sir?G:Yes,Denis.Bytheway,canwehaveatablewiththeviewofthegarden?W:We’lltrytoarrangeit,butIcan’tguarantee,sir.G:Thankyou.W:Pleasetakeaseat.We’llcallyouassoonasatableisavailable.(Tenminuteslater)W:Mr.Denis.Sorrytohavekeptyouwaiting.We’vepreparedatablewiththeviewofthegarden.Pleasestepthisway.G:Thankyou.SituationalDialogues情景會(huì)話WordList

UsefulExpressionsenter/'ent?(r)/v.入；進(jìn)；（使）進(jìn)入；進(jìn)來(lái)；進(jìn)去jasmine/'d??zm?n/n.茉莉greet/gri:t/v.問(wèn)候；迎接；招呼lounge/la?nd?/n.（飯店、旅館等的）休息室；會(huì)客廳guarantee/?g?r?n'ti:/v.保證；擔(dān)保carefor喜歡；關(guān)心，照顧LongjingteaOolongteajasmineteablackteagoforwardtotakeaseat龍井茶烏龍茶茉莉茶

紅茶走上前

就座SituationalDialogues情景會(huì)話Notes:

1.Wehavereservedatableforteninthesmokingsectionforyou.我們?cè)谖鼰焻^(qū)為您預(yù)留了一張10人的餐桌。2.Wouldyoumindwaitinginthelounge?請(qǐng)您到大堂等候好嗎？lounge意為“大堂”，通常設(shè)在酒店大堂，主要供客人暫時(shí)休息、等候他人等。lounge也可指酒店的“大堂酒吧間”，向客人提供各種酒水和小吃果盤(pán)等。3.Canwehaveatablewiththeviewofthegarden?可以給我們一個(gè)能看到花園景色的座位嗎？4.Pleasetakeaseat.We’llcallyouassoonasatableisavailable.請(qǐng)就座，一旦有了空座席，我們就會(huì)通知您。5.Sorrytohavekeptyouwaiting.對(duì)不起，讓您久等了。這里tohavekeptyouwaiting是動(dòng)詞不定式的完成時(shí)態(tài)。DialoguePractice會(huì)話實(shí)訓(xùn)添加標(biāo)題1.TableReservation桌位預(yù)訂

IntheGuestRoomMr.Park:Youareaguestinthehotelandnowyouaremakingaphonecalltoreserveawindowtablefor4personsat7:00thisevening.Waiter：Youanswerthecall.(2)IntheDiningHallGuest:Youwanttobookaprivateroomfortenpeopletomorrowevening.YouwantsomeChinesefoodtobeserved.Waiter:Youservetheguest.添加標(biāo)題

添加標(biāo)題2.OnlineReservationandGroupPurchasing在線預(yù)訂與團(tuán)購(gòu)

OrderingaBirthdayPartyonlineGuest:Youhavemadeagrouppurchaseforabirthdaypartyintherestaurant.Youwouldlikemorethanfifteengueststobearranged.YouarediscussingthedetailswiththereceptionistoftheBanquetDepartment.Receptionist:Youservetheguestonline.(2)BookingaFarewellBanquetGuest:Youaremakingareservationforafarewellpartyonline.Waiter:Youservetheguest.DialoguePractice會(huì)話實(shí)訓(xùn)添加標(biāo)題3.ChangingtheReservation變更預(yù)訂

添加標(biāo)題

添加標(biāo)題4.ReceivingtheGuests迎賓領(lǐng)位

IntheDiningHallGuest:You,agroupoften,comeintoarestaurantforlunch.Youhavemadeareservation.Waiter:Youleadthemtotheirtableandservethemtoorder.(2)IntheDiningHallACouple:Youandyourwifecomeintoarestaurantfordinner.Youhavenoreservationandyouwantawindowtable.Waiter:Youservethecouple.Therestaurantisfullyoccupiedatthemomentandyouaskthemtowaitforawhileinthelounge.Aftertenminutes,youseattheguests.ChangingtheReservationMs.Batty:Youhavereservedthefunctionhallintherestaurant.YouarecallingtotheRestaurantReservationstochangethereservation.Waiter:Youanswerthecall.(2)BookingaTableMr.Smith:YoucalltheRestaurantReservationforaprivateroom,buttherestaurantisfullyoccupied.Waiter:Youanswerthephonecallandrecommendanotherrestaurantofthehotelforhim.Exercises練習(xí)TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.makeaphonecall a.可利用性；有效性2.serve b.保證；擔(dān)保3.apartyof…c.侍候（顧客等）；供應(yīng)（飯菜）；端上4.non-smokingsection d.期待，期望5.makeareservatione.電話分機(jī)6.availability f.打電話7.loungeg.一行……人8.lookforwardtoh.非吸煙區(qū)9.extension i.預(yù)訂10.guaranteej.（飯店等的）休息室、

會(huì)客廳Exercises練習(xí)TaskTwo

Completethefollowingdialogues.Dialogue1

(W=WaiterG=Guest)W:1.RedStarRestaurant.2?

G:Yes.I’dliketo3forSundayevening,please.

W:Certainly.For4?

G:5...about8or9persons.Couldyou6?

W:Yes,sir.Couldyoutellme7youonSundayevening?

G:About7:30.

W:OK,8.Aprivateroomforabout10peopleat7:30onSundayevening.9,please?G:MynameisBlack.10iLet’s11then,7:30onSundayevening?W:Yes.We’ll12you.G:Thanks.Exercises練習(xí)TaskTwo

Completethefollowingdialogues.Dialogue2(W=WaiterG=Guest)C:W:Hello.Isthis1Restaurant?G:Yes,madam.2?W:Yes,I’dliketohaveadinnerpartyinyourrestauranttonight.G:For3,madam?W:Letmesee…totallyeightpersons.G:OK.Apartyofeight.Andat4canweexpectyoutocome?W:Oh,at7:30tonight.G:Andwhatshouldbe5foryou,6foodor7food?W:Western,please.G:OK.MayIhaveyournameand8,please?W:Sure.It’sMaryinRoom509ofthehotelandmytelephonenumberiG:Soyouwillhaveatablefor9tonight.It’s10andthetimeis7:30.11?W:Yes.12.Exercises練習(xí)TaskThree

TranslatethedialogueintoEnglish.服務(wù)員:下午好，先生。歡迎光臨?？腿?謝謝。服務(wù)員:您預(yù)訂餐桌了嗎？客人:我們預(yù)訂了今天晚上7點(diǎn)的3人桌，是以懷特先生的名義訂的。服務(wù)員:請(qǐng)稍候，我先查一下預(yù)訂單。是的，懷特先生，我們一直期待您的到來(lái)。服務(wù)員:這個(gè)桌子行嗎？客人:我想要靠窗的桌子。服務(wù)員:很抱歉，先生。所有靠窗的桌子都坐滿(mǎn)了。如果您不介意請(qǐng)等幾分鐘?？腿?好的，我們?cè)敢獾?。我們?cè)?126房間，如果有了靠窗的餐桌請(qǐng)通知我們。服務(wù)員:好的。一旦有了空位，我會(huì)及時(shí)通知您的。Exercises練習(xí)TaskFourTranslatethedialogueintoChinese.(W=WaiterG=Guest)W:Goodmorning.MayIspeaktoMr.Smith?G:ThisisSmithspeaking.Who’scalling,please?W:I’msorrytodisturbyou,Mr.Smith.ThisisTableServiceofCenturyRestaurant.I’mcallingtoconfirmyourtablereservationforSundayevening.G:Yes,IbookedaprivateroomforSundayevening.Anyproblem?W:No,noproblem,Mr.Smith.Youhavebookedaprivateroomforeightat7o’clock.Ijustwanttoconfirmifthereisanychangeforthatreservation.G:No,notanychange.Bytheway,doyouhaveanygoodwineinparticular?W:WehaveDubonnet,DryVermouthandSandemanPort.G:Thankyoufortellingme.Severalfriendsofminelikethemverymuch.W:Allright,sir.Wewillpreparethemforyou.G:Thanks.DialoguePractice會(huì)話實(shí)訓(xùn)參考練習(xí)1.TableReservation桌位預(yù)訂

(1)IntheGuestRoomMr.Park(P):Youareaguestinthehotelandnowyouaremakingaphonecalltoreserveawindowtablefor4personsat7:00thisevening.Waiter(W)：Youanswerthecall.DialoguePractice會(huì)話實(shí)訓(xùn)參考練習(xí)DialogueW:Goodmorning,HaihongHotel.MayIhelpyou?P:WouldyoupleaseputmethroughtotheRestaurantReservation?W:Sure,sir.ThisisRestaurantReservation.MayIhelpyou?P:Iwanttobookatable.Couldyouarrangethatforme?W:MayIknowwho’scalling?P:ThisisMr.Paul.W:Sure.Forwhattimewouldyouliketobookthetablefor,sir?P:Around7:00thisevening.W:Forhowmanypeople,please?P:Apartyoffour.W:Wouldyoulikeatableinthesmokingareaorinthenon-smokingarea?P:Atableinthenon-smokingareawillbefine.ButI’dlikeatablebythewindow,please.W:OK,atablebythewindowinthenon-smokingarea.We’lltrytoarrangeit.P:Thanks.W:MayIhaveyourtelephonenumber,please?P:Sure.MynumberiW:Thanks,Mr.Paul.Wearelookingforwardtoseeingyou.P:Thanks.Good-bye.W:Good-bye.DialoguePractice會(huì)話實(shí)訓(xùn)參考練習(xí)1.TableReservation桌位預(yù)定(2)IntheDiningHallGuest（G）:Youwanttobookaprivateroomfortenpeopletomorrow.YouwantsomeChinesefoodtobeserved.Waiter(W):Youservetheguest.DialoguePractice會(huì)話實(shí)訓(xùn)參考練習(xí)DialogueW:Hello.ThisisDaoxiangchunRestaurant.WhatcanIdoforyou?G:Iwouldliketomakeareservationforatable.W:Howmanypeopleareinyourparty?G:I’mnotsure…perhapsaboutten.W:Atwhattimecanweexpectyoutocome?G:Around7:00tomorrowevening.W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom?G:Iwantmydinnerpartyarrangedinaprivateroom.W:Isthereanythingspecialyou’dliketohaveforyourparty?G:Whatdoyouhave?W:WeserveChinesefoodandWesternfood.G:TheChinesefood,ofcourse.We’dlikesomeofyourlocalspecialties.W:WespecializeinShanghaifood.G:Thatwillbefine.Bytheway,isthereanyfareruleforprivatediningrooms?W:Theprivateroomchargesyou10%asaservicecharge,andnominimumchargeisrequired.G:Isee.W:OK,madam.Aprivateroomfor7:00tomorrowwithChinesefoodforyou.G:That’sright.W:Thankyouverymuch,madam.Wearelookingforwardtoseeingyou.G:Thanks.Good-bye.W:Good-bye.DialoguePractice會(huì)話實(shí)訓(xùn)參考練習(xí)2.OnlineReservationandGroupPurchase在線預(yù)訂與團(tuán)購(gòu)

(1)OrderingaBirthdayPartyonlineGuest（G）:Youhavemadeagrouppurchaseforabirthdaypartyintherestaurant.Youwouldlikemorethanfifteengueststobearranged.Youarediscussingthedetailswiththerecepti