2026年海南單招英語職業(yè)場景對話專項含答案（購物+職場+服務(wù)經(jīng)典題）一、購物場景對話（共3題，每題5分）1.題目（5分）：情景：小明在?？诘囊患颐舛惖曩徺I護(hù)膚品，店員小王接待了他。對話：小明：Goodafternoon!I’dliketobuysomefacialmasks.Doyouhaveanyrecommendations?小王：Ofcourse.WehavemasksfromJapanandKorea.Whichkinddoyouprefer?問題：(1)WhatdoesXiaoMingwanttobuy?(2)Wheredoesthisconversationprobablytakeplace?(3)WhatdoesXiaoWangsuggestXiaoMingtry?參考答案：(1)Facialmasks.(2)Aduty-freeshopinHaikou.(3)MasksfromJapanorKorea.解析：(1)從對話開頭“facialmasks”可知，小明想買面膜。(2)免稅店通常位于旅游城市（如?？冢┑臋C場或商業(yè)區(qū)，符合對話場景。(3)小王推薦日本或韓國的面膜，這是對話中的直接信息。2.題目（5分）：情景：小紅在三亞一家服裝店試衣服，店員小李幫助她挑選。對話：小紅：Excuseme,doyouhavethisshirtinalargersize?小李：Yes,letmecheck.Hereyougo,sizeL.Wouldyouliketotryiton?問題：(1)WhatisXiaoHongdoing?(2)WhatdoesXiaoHongaskfor?(3)WhatdoesXiaoLidonext?參考答案：(1)Tryingonclothes.(2)Alargersizeoftheshirt.(3)GivesXiaoHongtheshirtinsizeLandaskshertotryiton.解析：(1)試衣服是購物場景的常見活動。(2)小紅詢問是否有更大尺碼，說明她正在試穿這件襯衫。(3)小李找出大號襯衫并邀請小紅試穿，這是典型的店員服務(wù)。3.題目（5分）：情景：小剛在?？谝患页匈I水果，收銀員小張在結(jié)賬時遇到問題。對話：小剛：I’dliketobuytheseapplesandbananas.小張：Okay,howmanyapples?小剛：Five.Andthreebananas.小張：Totalis15yuan.ButI’msorry,Idon’thavesmallchange.Canyoupaywithacard?問題：(1)WhatdoesXiaoGangwanttobuy?(2)HowmuchdoesXiaoGangneedtopay?(3)WhatproblemdoesXiaoZhanghave?參考答案：(1)Applesandbananas.(2)15yuan.(3)XiaoZhangdoesn’thavesmallchange,askingXiaoGangtopaywithacard.解析：(1)小剛要買蘋果和香蕉，這是對話中的直接信息。(2)收銀員報出總價15元，說明這是需要支付的金額。(3)小張沒有零錢，建議小剛用銀行卡支付，這是常見結(jié)賬問題。二、職場場景對話（共3題，每題5分）1.題目（5分）：情景：小李在海口一家酒店前臺實習(xí)，經(jīng)理小王指導(dǎo)他如何接待客人。對話：小王：Whenaguestchecksin,youshouldsmileandsay“Welcometoourhotel.”小李：Understood.WhatshouldIdoiftheyhavequestions?小王：Listencarefullyandhelpthemsolvetheproblem.問題：(1)WhoisXiaoLiworkingfor?(2)WhatdoesXiaoWangtellXiaoLitodowhenguestsarrive?(3)WhatshouldXiaoLidoifguestshavequestions?參考答案：(1)AhotelinHaikou.(2)Smileandsay“Welcometoourhotel.”(3)Listencarefullyandhelpthemsolvetheproblem.解析：(1)對話中提到酒店和前臺接待，說明小李在酒店實習(xí)。(2)經(jīng)理要求小李在客人入住時微笑并歡迎他們，這是基本的禮貌服務(wù)。(3)如果客人有問題，應(yīng)耐心傾聽并協(xié)助解決，體現(xiàn)職業(yè)素養(yǎng)。2.題目（5分）：情景：小張在三亞一家餐廳做服務(wù)員，領(lǐng)班小劉分配任務(wù)。對話：小劉：Pleasetakethisordertotable8.They’rewaitingforthechef’sspecial.小張：Sure.WhatshouldIsaywhenIarrive?小劉：Justsay“Yourorderisready.”andwaitfortheirreply.問題：(1)WheredoesXiaoZhangwork?(2)WhatdoesXiaoLiuaskXiaoZhangtodo?(3)WhatshouldXiaoZhangsaytotheguests?參考答案：(1)ArestaurantinSanya.(2)Taketheordertotable8.(3)“Yourorderisready.”解析：(1)對話涉及餐廳和廚師特菜，說明小張在餐廳工作。(2)領(lǐng)班讓小張送餐到8號桌，這是服務(wù)流程。(3)小張到達(dá)時應(yīng)告知客人餐點已準(zhǔn)備好，這是標(biāo)準(zhǔn)服務(wù)用語。3.題目（5分）：情景：小王在?？谝患译娚坦咀隹头?，同事小麗請教他如何處理投訴。對話：小麗：WhatshouldIdoifacustomercomplainsaboutslowdelivery?小王：First,apologizeandexplainthereason.Then,offeradiscountorafreegiftascompensation.問題：(1)WhatproblemdoesXiaoLiaskXiaoWangabout?(2)WhatdoesXiaoWangsuggestXiaoLidofirst?(3)HowdoesXiaoWanghelpsolvetheproblem?參考答案：(1)Slowdeliverycomplaintsfromcustomers.(2)Apologizeandexplainthereason.(3)Offeradiscountorafreegiftascompensation.解析：(1)小麗詢問如何處理客戶投訴，具體是快遞延遲問題。(2)小王建議先道歉并解釋原因，這是解決投訴的常用步驟。(3)提供折扣或贈品是安撫客戶的有效方式，符合電商客服流程。三、服務(wù)場景對話（共3題，每題5分）1.題目（5分）：情景：小張在三亞一家旅行社咨詢旅游路線，導(dǎo)游小劉為他介紹。對話：小張：I’dliketovisitthetropicalislands.Whatarethemostpopularroutes?小劉：Wehavethree-daytripstoPhuketandfive-daytripstoBoraBora.Whichonedoyouprefer?問題：(1)WheredoesXiaoZhangwanttotravel?(2)HowlongarethetripstoPhuketandBoraBora?(3)WhatdoesXiaoLiuaskXiaoZhangtochoose?參考答案：(1)Tropicalislands.(2)ThreedaystoPhuket,fivedaystoBoraBora.(3)Whichrouteheprefers.解析：(1)小張想去熱帶島嶼，這是對話的直接信息。(2)導(dǎo)游提供兩種路線，分別為期三天和五天，符合海南周邊旅游特點。(3)導(dǎo)游詢問小張更喜歡哪種路線，體現(xiàn)個性化服務(wù)。2.題目（5分）：情景：小王在?？谝患毅y行辦理信用卡，柜員小李幫助他。對話：小王：Iwanttoapplyforacreditcard.WhatdocumentsdoIneed?小李：YouneedyourIDcard,incomeproof,andarecentphoto.問題：(1)WheredoesXiaoWangapplyforacreditcard?(2)WhatdocumentsdoesXiaoWangneedtobring?(3)IsXiaoWang’srequestcommoninHaikou?參考答案：(1)AbankinHaikou.(2)IDcard,incomeproof,andarecentphoto.(3)Yes,applyingforcreditcardsiscommonincitieslikeHaikou.解析：(1)對話發(fā)生在銀行，說明小王在?？谏暾埿庞每ā?2)申請信用卡通常需要身份證、收入證明和照片，這是銀行流程。(3)在海南等經(jīng)濟發(fā)達(dá)城市，信用卡申請很常見。3.題目（5分）：情景：小張在三亞一家醫(yī)院掛號，護(hù)士小劉指導(dǎo)他。對話：小張：Ihaveafever.WhereshouldIgo?小劉：Pleasegototheclinicfirst.Anursewillcheckyourtemperature.問題：(1)WheredoesXiaoZhanggowhenhehasafever?(2)WhowillcheckXiaoZhang’stemperaturefirst?(3)WhydoesXiaoLiuaskXiaoZhangtogototheclinic?參考答案：(1)Theclinic.(2)Anurse.(3)Tohavehistemperaturecheckedfirst.解析：(1)護(hù)士建議小張去診所，符合醫(yī)院分診流程。(2)護(hù)士負(fù)責(zé)先測量體溫，這是醫(yī)護(hù)人員的常規(guī)操作。(3)去診所可以初步判斷病情，避免直接進(jìn)入急診室。答案匯總一、購物場景對話1.(1)Facialmasks;(2)Aduty-freeshopinHaikou;(3)MasksfromJapanorKorea.2.(1)Tryingonclothes;(2)Alargersizeoftheshirt;(3)GivesXiaoHongtheshirtinsizeLandaskshertotryiton.3.(1)Applesandbananas;(2)15yuan;(3)XiaoZhangdoesn’thavesmallchange,askingXiaoGangtopaywithacard.二、職場場景對話1.(1)AhotelinHaikou;(2)Smileandsay“Welcometoourhotel.”;(3)Listencarefullyandhelpthemsolvetheproblem.2.(1)ArestaurantinSanya;(2)Taketheordertotable8;(3)“Yourorderisready.”3.(1)Slowdeliverycomplaintsfromcustomers;(2)Apologizeandexplainthereason;(3)Offeradiscountorafreegiftascompensation.三、服務(wù)場景對話1.(1)Tropicalislands;(2)ThreedaystoPhuket,five