2026年跨境電商運營外語（英語/小語種）應(yīng)用能力測試含答案第一部分：選擇題（共20題，每題2分，合計40分）考察方向：跨境電商場景下的日常溝通、產(chǎn)品描述、客戶服務(wù)、平臺規(guī)則理解等。1.Whenrespondingtoacustomer'sinquiryaboutshippingtimes,whichofthefollowingphrasesismostappropriateinEnglish?A."Yourorderwillarrivein3-5days."B."Wewillsendyourpackageassoonaspossible."C."Shippingisfree,butdeliverymaytakelonger."D."Pleasewaitforourconfirmationbeforeplacinganorder."2.WhichofthefollowingGermanphrasesisbestforapologizingtoacustomeraboutadelayeddelivery?A."IhreBestellungwirdbaldgeliefert."B."WirentschuldigenunsfürdieVerz?gerung."C."Dasistleidernichtm?glich."D."BittehabenSieGeduld."3.IfaFrenchcustomerasksaboutproductdimensions,whichoftheseresponsesismosthelpful?A."Latailleestdisponibledanslesphotos."B."Nousneconnaissonspaslatailleexacte."C."Vouspouvezdemanderaufabricant."D."Lalivraisonestgratuitepourcettecommande."4.WhichofthefollowingSpanishphrasesisbestforthankingacustomerforapositivereview?A."Graciasporsucompra."B."Nosencantaríaqueregresaraacomprar."C."?Muchasgraciasporsucomentario!"D."Ustednoshaayudadomucho."5.WhenlistingproductsonAmazon,whichkeywordismostlikelytoattractbuyersinGermany?A."BestsellerintheU.S."B."Preiswertundhochwertig"C."Freeshippingworldwide"D."Top-ratedinCanada"6.IfaRussiancustomerasksaboutreturnpolicies,whichoftheseresponsesismostaccurate?A."Возвратвозможенвтечение30дней."B."Мынепринимаемвозврат."C."Пожалуйста,свяжитесьснашейслужбойподдержки."D."Возвратосуществляетсязанашсчет."7.WhichofthefollowingChinesephrasesisbestforencouragingahesitantbuyer?A."請放心購買，我們保證質(zhì)量。"B."您需要付款后才能看到商品。"C."這個價格已經(jīng)很優(yōu)惠了。"D."我們只接受美國信用卡。"8.WhendealingwithadisputeoneBay,whichEnglishphraseismostprofessional?A."Youarewrong,Iwillreportyou."B."Let’sworktogethertoresolvethis."C."Idon’tcareaboutyourproblem."D."Youmustpayfortheshipping."9.WhichofthefollowingItalianphrasesisbestforexplainingaproductdefect?A."Ilprodottoèperfetto,nonc’ènulladalamentarsi."B."Scusi,manonpossiamocambiarel’articolo."C."L’articoloèarrivatodanneggiato."D."Noncisonoproblemiconlaspedizione."10.IfaJapanesecustomerasksaboutwarrantyterms,whichoftheseresponsesismosthelpful?A."保証期間は1ヶ月です。"B."保証は無効です。"C."保証に関する詳細(xì)は、お問い合わせください。"D."保証は海外購入には適用されません。"11.WhichofthefollowingEnglishphrasesisbestforpromotingalimited-timediscountonAliExpress?A."Buynowornever!"B."Thisofferisvalidforalimitedtimeonly."C."Discountsarealwaysavailable."D."Youdon’tneedtohurry."12.WhenaBraziliancustomerasksaboutpaymentmethods,whichphraseismostinclusive?A."WeonlyacceptPayPal."B."Vocêpodepagarcomcart?odecrédito."C."Pagamentosóemdinheiro."D."Nohayopcióndepagoonline."13.WhichofthefollowingTurkishphrasesisbestforaddressingacustomercomplaint?A."Sorununuzuanl?yoruz,lütfenbizebildirin."B."Buürünübe?enmiyorsunuzmu?"C."Sizini?inhi?bir??zümyok."D."Sizirahats?zedenher?eyi??zebiliriz."14.WhenwritingproducttitlesforAmazon.de,whichkeywordismosteffective?A."Supercheapshoes"B."Schuheingro?erAuswahl"C."FreeshippingtoGermany"D."Bestshoesformen"15.IfacustomerfromSaudiArabiaasksaboutreligiousholidays,whichphraseismostappropriate?A."HolidaysinSaudiArabiaarealwaysfun."B."Eidal-FitrwillbeonApril10th."C."Wedon’tcareaboutyourholidays."D."Pleasetellusyourholidayplans."16.WhichofthefollowingSpanishphrasesisbestforexplainingadelayinprocessinganorder?A."Laordenseprocesarácuandoseaposible."B."Nopodemosentregarlaordenhoy."C."Usteddebepagarprimero."D."Laentregaesgratuita."17.WhenacustomerfromFranceasksaboutproductavailability,whichphraseismostaccurate?A."L’articleesttoujoursenstock."B."Nousnesavonspasquandilseradisponible."C."L’articleestsoldout."D."Vouspouvezcommandermaintenant."18.WhichofthefollowingChinesephrasesisbestforofferingadiscounttoareturningcustomer?A."歡迎再次購買，我們?yōu)槟鷾?zhǔn)備了優(yōu)惠。"B."您需要先付款才能享受折扣。"C."這個產(chǎn)品不降價了。"D."您已經(jīng)是VIP客戶了。"19.WhenacustomerfromIndiaasksaboutshippingcosts,whichphraseismosthelpful?A."Shippingisfreeforallorders."B."Thecostdependsontheweight."C."Wedon’tshiptoIndia."D."Pleasepaytheshippingseparately."20.WhichofthefollowingEnglishphrasesisbestforencouragingacustomertoleaveareview?A."Don’tforgettoleaveabadreview."B."Wehopeyoulikeyourpurchase."C."Pleaserateus5stars."D."Yourfeedbackisnotimportanttous."第二部分：填空題（共10題，每題2分，合計20分）考察方向：跨境電商場景下的商務(wù)郵件、產(chǎn)品描述、客戶溝通等實用表達(dá)。21.Dearcustomer,thankyouforyourinquiry.Ourbusinesshoursarefrom9AMto5PM______(timezone).Pleasefeelfreetocontactusifyouhaveanyquestions.（答案：GMT+8或ChinaStandardTime）22.Theproductdimensionsare20cm×15cm×5cm.Itissuitableforshippinginastandardenvelope______(size).（答案：small或A4）23.Ifyouarenotsatisfiedwithyourpurchase,youcanreturntheitemwithin______(number)daysofreceipt.（答案：14或30）24.WeacceptpaymentsviaPayPal,creditcards,and______(paymentmethod).Alltransactionsaresecureandprotected.（答案：banktransfer或Alipay）25.Thisitemiscurrentlyoutofstock,butitwillbeavailableagaininapproximately______(timeperiod).（答案：twoweeks或amonth）26.Pleasenotethatshippingcostsvarydependingonthe______(factor)anddestination.（答案：weight或country）27.Wearecommittedtoprovidinghigh-qualityproductsandexcellent______(servicetype).Yoursatisfactionisourpriority.（答案：customerservice或after-salessupport）28.Thewarrantyperiodforthisproductis______(duration).Ifanyissuesarise,pleasecontactoursupportteam.（答案：12months或180days）29.Forinternationalorders,pleaseensurethatyourshippingaddressiscorrecttoavoidany______(problemtype).（答案：delays或mix-ups）30.Ifyouhaveanyquestionsabouttheproduct,pleasefeelfreetoask.Wearehappytoassistyouin______(language).（答案：English或yourpreferredlanguage）第三部分：簡答題（共5題，每題4分，合計20分）考察方向：情景化問題解決能力，如處理客戶投訴、撰寫營銷文案等。31.AGermancustomercontactsyouviaemail,complainingthattheirpackagewasdamagedduringshipping.HowwouldyourespondinEnglish?（要求：100字左右）32.Writeashortparagraph(50-70words)inSpanishencouragingacustomertopurchasealimited-timeofferonyourAmazonstore.33.ARussiancustomerasksifyourproductsaresuitableforgift-giving.ExplainthepackagingandbrandingoptionsinEnglish.34.DraftaproductlistingtitleforeBayfora"wirelessBluetoothheadset"targetingcustomersinFrance.Includerelevantkeywords.35.HowwouldyouhandleasituationwhereacustomerfromJapanrefusestopayduetoaminorissuewiththeproduct?DescribeyourapproachinEnglish.第四部分：翻譯題（共5題，每題4分，合計20分）考察方向：中英/英中互譯，側(cè)重跨境電商場景下的實用表達(dá)。36.TranslatethefollowingEnglishsentenceintoChinese:"Iftheproductisdefective,wewillofferafullrefundorexchange."（答案：如果產(chǎn)品有缺陷，我們將提供全額退款或換貨。）37.TranslatethefollowingGermansentenceintoEnglish:"BittebeachtenSie,dassdieLieferzeitfürBestellungennachDeutschlandetwa7-10Tagedauert."（答案：PleasenotethatthedeliverytimefororderstoGermanyisapproximately7-10days.）38.TranslatethefollowingSpanishsentenceintoEnglish:"Agradecemossucomprayesperamosqueregresepronto."（答案：Thankyouforyourpurchase,andwehopetoseeyouagainsoon.）39.TranslatethefollowingChinesesentenceintoEnglish:"我們提供30天無理由退貨服務(wù)，以保障您的購物體驗。"（答案：Weoffera30-dayno-questions-answeredreturnpolicytoensureyourshoppingexperience.）40.TranslatethefollowingItaliansentenceintoEnglish:"IprodottisonocertificatieconformiallenormativeEuropee."（答案：TheproductsarecertifiedandcomplywithEuropeanregulations.）答案與解析選擇題1.B2.B3.A4.C5.B6.A7.A8.B9.C10.C11.B12.B13.A14.B15.B16.A17.A18.A19.B20.B填空題21.GMT+822.small/A423.14/3024.banktransfer/Alipay25.twoweeks/amonth26.weight/country27.customerservice/after-salessupport28.12months/180days29.delays/mix-ups30.English/yourpreferredlanguage簡答題31.DearCustomer,Thankyouforreachingouttous.Wesincerelyapologizefortheinconveniencecausedbythedamagedpackage.Pleaseprovideuswithyourordernumberandaphotoofthedamage,andwewillarrangeforareplacementorrefundimmediately.Ourteamiscommittedtoresolvingthisissuepromptly.Thankyouforyourunderstanding.32.?Ofertaespecial!Compraahorayobténundescuentodel20%entodosnuestrosauricularesBluetoothsincable.Estaofertaesválidasoloportiempolimitado,asíquenoesperesmás.?Disfrutadelamejorcalidaddesonidoconnuestrastecnologíasavanzadas!33.DearCustomer,Yes,ourproductsareperfectforgift-giving.Weofferelegantgiftpackagingwithcustomizable