InternetAreaBSPAreaSIAreaNIArea55%15%20%10%

eBizSolutions&ServiceConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management

SCMCRMe-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-????,??????????-????????????????-?????????????-SupplyChain??????????ERP/EIP

e-BusinessPerspective

eBizConsulting

e-Marketing&Promotion

eCreative&Contents

eBizSI&Solutions

eBizServiceDomaineBizTotalServicee-CRMfunctione-CustomerRelationshipManagemente-CRMe-CRM

Adaptation

AnalysisDataGathering

eBizSolutionanalysis_e-CRM??????????????????/??????????????????????????????????????????????????,

?????????????????????????????????????????????????????????????46%22%19%Source: ExecutiveIssuesSurveyCEOGlobalBusinessStudyTheAlexanderGroup,Incorporated,?????????????????????????7%6%

Summary???????????CEO???????????????????????1?????2???????3?????4??/???5??Restructuring6???????7???(Globalization)8?????9????(Geopolitical)????1??????2?????3???????????4????5?????6?????7??Restructuring8???(Globalization)9????????????

(Value-AddedSupplierRelationships)??1.????5.????????4.????3.????2.????1.?????????(?????)????????

???????????????????????Site??????????????????Site???Site??

????(????,???)????????????????????/????????

????????????????????????????????

???????????????????????????????????????

?????????????????????????????????

?????eCRM

e-CRM????123

??????2???????????

90?????????????????????????:?????60%??

(??80～90%??)????????:?????40%??

??????2?

3.????

2.????

4.????

5.????

6.????

1.???????????2???????????????????(????)???/??????:100????/???:10??????????/????(????)??????????????????????????????????????????-??????????????????????????????????:???????5???????StrategyContentsSolutionBrandABrandBBrandC

Summary-?????????IntegrationBranding&Identity???????????????????????WCMS?e-CRM?????VisionMissionPlanning1.Summary-??????????????SupplierCustomereCompany???????????????????e-BusinessSector&SolutionsPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPCustomerPartnerShareholderEmployee

service

sell

production

supplyMaterial

e-BusinessSolutionsSCMe-PMSKMS/GWEDMSCRM/e-CRMe-MarketplaceCMSERPEIPe-marketingSalesTeamSystemTeamConsultingTeamSIMUNetworkTeamAutomationSystemTeamEnterpriseNetworkTeamNIMUeBizCRMEIPR&D

eBizCollaborationNetworke-BusinessValueChaine-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer??????????????,????????????????????????OrderFulfillment????????????????

WebAgencyServiceDomainWebBuildingWebSolutionWebConsultingWebCIWebDesignWebapplicatione-BusinessConsultingMarketAnalysisConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteractionSystemebiz

IntegrationStrategySoppingeCRMIRMVOC/RMSe-Learning

InteractiveFullService???????????

ebiz????,?????????????eSolutioneBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBusinessIntegratoreBizBuildingMarketingeBiztotalservice

eBizSector&Solution?????????????????????????eSolution

?????LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage???/??????/????/????/????/?????/?????/??/??????/?????Mail+SMS+Fax+??????????????????????????DB??????????????????????????/?????

eBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSeCompanyEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnersPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&Solutions

??Data?IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLog

DataDataBaseTransaction

Data

CustomerProfileSMMUSIMUNIMUR&DMUeBizTotalService

eBizTotalService???????????ServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub???????????MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerCommunicationse-CRM

eCompany

?????SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIPE-Mail??EDMSGW???KMS2??(?????)ERP1??(?????)CRMSCME-Planning

OfficeManagementSystem???????????????????????????????e-CRMServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub???????????MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerCommunications55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS

NetworkIntegrationAutomationSystemEnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMS

SIconsultingSIdevelopmentSImanagement

WebconsultingWebdevelopmentWebmanagementNIAreaSIAreaWebSIArea

eBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemAreaCustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizConsultingeBizSolutionseBizIntegration

eBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIAreaDW/E-CRM/CRME-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2M

eBizSector&Solutions

CompanyOrganizationCompanyOrganizationeBizSolutionConsultingInternetBizSystemSolutionMuR&DMUPlanningMUINFRAMU2004????????????????

???????????ConsultingeSolution2004WebBuilding

WebintegrationPublishingDBgenerationWebDesign

OrganizationPlanning&PublicSupportingTeamPresident&CEO

CSteamBiz1teamBiz2teamBiz3team

Sales1teamSales2teamSISystemteamSIDevelopteam

Sales1teamSales2teamAutomationteamNetworkteam

Consulting1teamConsulting2teamConsulting3team

eBizteamSolutionteamSIMUINFRAMUConsultingMUR&DMUBSPMU

INFRAMUsales1teamSales2teamAutomationteamNetworkteam

ConsultingMU

Consulting1teamConsulting2teamConsulting3team

R&D

eBizteam

Mbizteam

SIMUSales1teamSales2teamSISystemteamSIDevelopteam

BSPMUCSteamBiz1teamBiz2teamBiz3team

OrganizationHowtoreachonlineuserandprovideCustomisedIn-depthproductinformation?HowtosellproductsandprocessordersOvertheWeb?Whatarenewofferings,uniquetotheWeb?Howtorevolutionisebusinessmodelsandshiftvaluecreation?Product/ServiceInnovationBusinessModelInnovationMarketingInnovationChannelInnovationSource:ArthurD.Little

eBusinessPerspective(e-Business????)ChannelEnhancementValueChainIntegrationConvergenceIndustryTransformation????????????????????????????????????????Win-Win?????????????????????(?:???)????????,????????????????????:PwC

eBusiness?????

WebSI-WebSIConsulting-WebApplications-WebSolutions

e-Biz/M-biz-e-BizConsulting-e-BizIntegration-e-BizSolutions

e-BizTotal

-e-TotalConsulting-e-BizTotalIntegration-e-BizTotalSolutionBusinessValue100?250?300???????????????120?400?700?DegreeofInnovation???????????????

Webbuild-WebPlanning-Design/Component50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRM

SCM(SupplyChainManagement)20042003

ERM(EnterpriseResourceManagement)

SIDevelopment&Solutions

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