1、.電話英語情景對話(a)A : stone Corp. hi，Mary speaking。隱藏的跨公司，你好，我是Mary。B : hello，Id like to speak to Mr. Hunter，please。你好，我想找亨特老師。: may I ask who is calling，please？你是誰？b : my name is Herbert Wood of IBM computer company。我是IBM電腦公司的Herbert wood。A : thank you，Wood.one moment，please.(into PBX)hunter，wood of IBM

2、computer company is on the line。謝謝，wood先生，請等一下。(內(nèi)線電話)亨特老師，IBM電腦公司的Wood老師找您。C: Can you find out what he wants？我能問你有什么事嗎？A : yes，Mr . hunter .(to caller)I m sorry to have kept you waiting，Mr . wood . Mr . hunter is rather busy right now and would light好的，亨特先生。(對來電者說)對不起，伍德先生，讓你久等了。亨特老師現(xiàn)在很忙。他想知道你對他有什么事

3、。B : yes，I want to buy some computer software and talk about developing some other software。I don t know whether he is interested in that or not？是的，我想購買一些計(jì)算機(jī)軟件。我會(huì)再談其他軟件開發(fā)。我不知道他是否感興趣。A : I see。thank you very much，mr.wood.would you wait a moment，please？(to PBX) Mr hunter，wood wants to buy some compute

4、r software。好的，謝謝你，木德先生。你能等一下嗎？(內(nèi)線電話)亨特老師，Wood老師想購買電腦軟件。C: I see。Put him on line two .好的。好的。去2號(hào)線看看。A : yes，mr.hunter. (to caller) mr.wood，I m very sorry to have kept you waiting。Ill put you through to mr.hunter好的，亨特先生。(致來電者)伍德先生，對不起讓您久等了，亨特先生接您的電話。A : good afternoon，salesdepartment.may I help you？你好，

5、銷售部，我能幫你嗎？B : could I speak to mr.bush，please？我能和Bush老師說話嗎？A : Ill see if he is available。who shall I say is calling，please？我想看看他是否在。我得說是誰打來的？B :約翰史密斯。A : hold the line，please . Mr . bush is in a meeting with the managing director at the moment，Im afraid.can I help you？別掛，Bush老師在和老板開會(huì)，我能幫你嗎？B : well

6、，I want to discuss with him the new contract we signed last week。好的，我想和他談?wù)勆现芎炗喌暮贤?。a : I don t think the meeting will go on much longer。shall I ask him to call you when he is free？會(huì)議好像不會(huì)開太久，讓我抽空給你打電話，好嗎？B: Yes，that would be easiest。對，那是最好的。A : could I have your name again，please？再告訴我你的名字，好嗎？B:是。Its J

7、ohn Smith .好的。我叫John Smith。(2)A: And the number？電話號(hào)碼呢？B: : ok。you ll be hearing from Mr . bush later in the morning then，Mr. Smith。是的，史密斯先生，早上很晚的時(shí)候，史密斯先生打來了電話。B : thank you for your help。好-bye。謝謝你的幫助，再見。A: You are welcome。好-bye。不客氣，再見。A : Madison industries。this is cathy winer speaking

8、。can I help you？麥迪遜產(chǎn)業(yè)，我是Cathy Winer，我能幫你嗎？B : good afternoon。could you connect this call with Mr . black，please？你好，請接黑老師，好嗎？A: May I know whos calling？你是誰？b : this is Mary Fox of a . b . puter co.I m calling on behalf of Mr . Tom backker，the general manager of our company .這是a.b. C .電腦公司的Mary f

9、ox。我代表我們公司的總經(jīng)理湯姆貝克先生打電話。A : I am sorry，ms . fox . Mr . black is now in a meeting . may I have your number and ask him to call back later？對不起，F(xiàn)ox小姐。Black老師在開會(huì)，請告訴我電話號(hào)碼，我給你打電話，好嗎？b : I m afraid Mr . baker would like to speak to Mr . black right now . he has got an urgent matter to discuss with Mr . bl

10、ack without delay .我想貝克老師現(xiàn)在想和布萊克老師說話，他有迫不及待的急事，和布萊克老師商量了一下。A : ok.then，would you please hold the line？(one minute later)好的，請不要掛斷。(一分鐘后)Ms. fox，the line is through。Black is ready to answer the call .go ahead。fox小姐，電話接通了。black老師可以和你通話。求你了。b : thank you for your kind assistance，winer .非常感謝你的善意幫助，Winer小

11、姐。A: You are welcome。不客氣。A : good morning。NTT co.你好，ntt公司。B : hello。may I speak to mr.ira black，head of the export section，please？喂，我可以和出口部負(fù)責(zé)人Ira Black先生通話嗎？a : I m sorry . Mr . blackhas just gone out . may I ask who s calling？對不起，Black老師剛出去。我能問你是誰嗎？b : this is John Carter from ace consultant . woul

12、d you please tell me when I could get a hold of him？我是ace咨詢公司的約翰卡特。請告訴我什么時(shí)候能找到他。a : I really have no idea when Mr black could be available in the office。could you call back later or would you mind leaving a message？我完全不知道布萊克老師什么時(shí)候會(huì)出現(xiàn)在辦公室。我可以以后再打電話或給他留言嗎？b : I think it s better for me to leave a mess

13、age . but it s important and urgent . please make sure he gets this message。我覺得還是留個(gè)口信比較好。但這件事很重要，請務(wù)必給他捎個(gè)口信。a : I see . I m sure to pass your messages to Mr . black .知道了。我一定把你的信息傳達(dá)給布萊克老師。B : good。would you mind telling him that due to some suden changes，do not fill out any orders for NNC corporation

14、until further notice？it s very important . I ll explain later。那么，由于意外的變化，在進(jìn)一步通知之前，可以告訴NNC公司不要送貨。事情很重要，以后再解釋。A : okay，let me repeat your message to see if I ve got it all。行。我重復(fù)了信息，以確保我記得所有的事情。作為單位的一員，我們不得不外勤。為了更有效地完成自己的工作，首先要與對方了解相關(guān)事項(xiàng)，此時(shí)電話起著相當(dāng)重要的作用。也可以用來解決很多很難直接在電話上說的問題！本期我們將通過電話預(yù)約解決問題的方法。(3)office a

15、ssistant 3360 good morning . ody sey promotions . how may I help you？職員：你好。這是奧德賽計(jì)劃公司。你能提供什么幫助？Nick : hello，this is nick del win from commun icon。could I speak to Helen Turner，please？尼克：你好。我是國際通信公司的尼克德爾文。你能給我接海倫特納嗎？Office assistant : just a moment，please。職員：請稍等。office assistant : I have nick del win

16、on the line for you。辦事員：打電話來找你，叫nicdell。海倫： thank you.hi，尼克。nice to hear from you。hows the English weather？海倫：謝謝.你好，尼克。很高興接到你的電話。英國那邊的天氣怎么樣？nick : it s pretty good for the time of year。whats it like in new York？尼克：今年的這個(gè)時(shí)候相當(dāng)不錯(cuò)。紐約的天氣呢？HELEN: Not good，Im afraid。Helen :好像不太好。尼克： that s a pity because I

17、m planning to come across next week。尼克：那真的很糟。我打算下周去。海倫： really？Well，you llcome by to see us while you re here，I hope？海倫：真的嗎？嗯，希望你來的時(shí)候順便來看看我們，好嗎？尼克： thats what Im phoning about。I ve got a meeting with a customer in Boston on Tuesday of next week .I was hoping we could arrange tomeet up either before or