1、HR Business Partner,Business Transformation,World Markets,V(com) = zero = death V(com)V(wm)=growth,Com,Change Change Change Change,Value To Company,Cost of doing business,Transformation,Today,CRM, Branding Call Centers Online Stores pcOrder/Supply Chain Customer Database,Low,High,High,Solutions/ Ser

2、vice/ E-Business / Professional Service System integration,Training Organization Realignment,Training Infrastructure,Specialized products,Business Transformation,Volume Products,Aero, palmtop, web appliances,Yesterday,Company Culture,Shared Values,1982-1991,1992-1998,1999 Onwards,Product focus and d

3、riven First to market Do the right things Common sense works We are all in it together,Market focus and driven Set the right directions Be efficient - do more with less Figure out how to get the job done,Customer focus and driven Empowerment Set the right priorities Reward success Intelligent risk-t

4、aking Be effective,Style,Make a difference personally Proactive communications Collaborative teamwork Help others to succeed,Be aggressive, but not confrontational Tops down decision making Focus on the job Long hours symbolize contributions Blame the matrix in event of failure,Assertive Open Focus

5、on the outcome of job Getting job done symbolizes contributions Fun,Skills,Drive and execution Industry knowledge Flexibility, versatility Technical innovation Listening Persuasion,Management Drive and execution Long run perspective Ability to tolerate conflicting priorities Industry knowledge Field

6、 expertise,Leadership Customer knowledge Drive and execution Effective listening Teamwork Field of expertise Out-of-the-box thinking,Service Profit Chain,InternalService Quality,RevenueGrowth,Profitability,EmployeeSatisfaction,EmployeeRetention,EmployeeProductivity,ExternalServiceValue,CustomerSatis

7、faction,Customer Loyalty,Balanced Scorecard and the Profit/Value Chain,Human Resource Management,Compensation & Benefits,Recruitment, Termination, Transfer etc.,Employee Relations Mgt.,Performance Mgt.,Career Development,Human Resource Information System,Human Resource Strategy,Staffing,Training & D

8、evelopment,4 Roles HR to Play,Corporate Strategy and HR Strategy,Business Strategies,Mission Vision,Human Resources Strategy,Corporate Strategy,Case for Change,Corporate Direction,Company 2001,VisionEverything to the Internet MissionTo enable human achievement bytransforming information technology S

9、trategyLeadership in Internet access andinfrastructure through superior technology,services and partnerships ObjectivesBalanced across employee, customer,market, financial & operational AttitudeInspired,Corporate Strategic Goals,Process speed and simplicity: Develop industry leading time-to-market a

10、nd operational processes and infrastructure Strong brand: Build a strong, unified and globally recognized identity though consistent values and behaviors Matrix management: Cooperate seamlessly across our company to serve our customers Leadership: Develop strong, diverse leadership which balances st

11、rategic thinking, operational focus and employee engagement,Corporate Strategic Goals,Great people: Empower the most innovative, trusted and diverse talent in our industry Customer satisfaction: Understand our customers expectations and measure our performance in meeting and exceeding them Practical

12、 innovation: Develop products, services and solutions that will inspire our diverse customers Trusted partnerships: Inspire trust by managing quality relationships, acquisitions, and alliances,Human Resources:Vision, Mission and Values,OUR MISSION: To deliver business results through customer-focuse

13、d HR solutions.,OUR VISION: HR is a trusted partner in creating an environment that inspires individual commitment and drives company success.,OUR VALUES: Simplicity & Innovation Leadership & Integrity Accessibility & Responsiveness Personal & Professional Growth Teamwork & Fun!,OUR ATTITUDE: Proact

14、ive Engagement,What do People Want?,Compensation,People want to be paid a fair package and be treated fairly,Job Content,Growth Opportunities,Good Supervisor/Leader,Good Work Environment,People want interesting and challenging jobs that match their needs,People want opportunities to learn, grow and

15、advance in their careers,People want Supervisors who are supportive caring, and are good leaders,Cooperative colleagues and balanced quality work life,Talent Retention Model,Work Life Balance,Base salary,Base salary,Variable pay,Variable pay,Stocks,Stocks,Retirement,Retirement,Performance,Performanc

16、e,management,management,Career management,Career management,Succession,Succession,management,management,Interesting,Interesting,Challenging,Challenging,Learning,Learning,Engaging,Engaging,Flexi,Flexi,-,-,time,time,Teamwork,Teamwork,Work/Life,Work/Life,balance,balance,Diversity,Diversity,Economic,Eco

17、nomic,Economic,Emotional,Emotional,Emotional,EQUITY,EQUITY,EQUITY,Supervisory,Supervisory,Leadership,Leadership,Coach,Coach,Mentor,Mentor,Customer Service Excellence,Customer Intimacy and Executive Touch,Solutions Oriented Customer Relations Management,Training Focus Areas,Skill-set Technical Project Management Management Function Skills Managing change,Behavior Leadership Teamwork Change adaptability Work hard and smart Discipline,Mindset Proactive Paradigm shift Continuous