1、The Story of the 5th Dysfunction; Inattention to Results,2010,Overview,Definition Video Clip Discussion of Video Relating to the remaining dysfunctions Consequences of inattention to results Counteracting the dysfunction Overcoming the dysfunction Discussion Conclusion Team Activity,Prologue:What is

2、 Inattention to Results?,Definition,tendency of team member to seek out individual recognition and attention at the expense of the collective results occurs when team members value something other than the collective goals of the team can place a variety of personal goals above the teams interests n

3、on-participating members of the team can be contagious significant impact on the overall goals of the team and company being achieved,Example of a team that is not focusing on the common goal.,Video Clip# 1, What do you notice about the video? How does it relate to Inattention to Results?,Chapter 1:

4、How Does Inattention to Results Relate to the Other Dysfunctions?,Absence of Trust,Trust is the confidence among team members that their peers intentions are good That there is no reason to be protective or careful around the group When team members are truly comfortable being exposed to one another

5、 that they begin to act without concern for protecting themselves,Fear of Conflict,The only purpose of conflict is to produce the best possible solution in the shortest period of time Emerge from heated debates with no residual feeling of collateral damages When team members do not openly debate and

6、 disagree about important ideas, they often turn to back-channel personal attacks,Lack of Commitment,Commitment is a function of two things: clarity and buy in Leave meetings confident that no one on the team is quietly harboring doubts about whether to support the actions agreed upon Move forward w

7、ith complete buy in from every member of the team, even those who voted against the decision,Avoidance of Accountability,Willingness of team members to call their peers on performance of behaviors that might hurt the team Effective and efficient means of maintain high standards of performance on a t

8、eam is peer pressure Nothing like the fear of letting down respected teammates that motivates people to improve their performance,Chapter 2:Consequences a Team will Face if Inattention to Results Exists,Stagnates/Fails to Grow,Team members will not tell the truth: Truth may hurt their own goals To b

9、e dishonest Do not care collective goals,14,Stagnates/Fails to Grow,II. Team members will lack communication: Mistrust and doubts result in communication breakdown. Do not make any effort of discussing your doubts with them. So the team will fail to grow.,Rarely Defeats Competitors,The group will la

10、ck of desire to win: Unfortunately for these groups that are not focused on results, will lack of desire to win.,16,Rarely Defeats Competitors,Even the best strategy can fail: Few management thinkers have focused on what kinds of processes are best for turning a strategy into results. Much of that g

11、ap between expectation and performance is a failure to execute the companys strategy effectively,17,Loses Achievement-oriented Team Members,Do not set challenging goals Do not assist in training Do not want improvement Do not expect the highest levels of performance,Encourages Team Members to Concen

12、trate on Individual Careers/Goals,Leaders and the employees will become the self-serving persons. Self-serving leaders Self-serving employees All care individual goals,Is Easily Distracted,The team will separate and team members will not trust each other The team will separate if the team members co

13、mmit the dysfunction of inattention to results There will be some small groups” in the team,Chapter 3:Counteracting Inattention to Results,Counteracting Inattention to Results,Ensure this dysfunction does not become a part of the team culture Develop methods of entering and exiting the team Evaluate

14、 and revaluate goals Reward teamwork Do regular progress reports Be prepared to fail,22,Ensure this Dysfunction does not Become a part of the Team Culture,Team Culture: “the unstated, implicit aspects of the team that are not discussed in a formal fashion, but nevertheless shape behavior” (Thompson)

15、,Ensure this Dysfunction does not Become a part of the Team Culture,I gave it a 110%“ If it wasnt for this project would have been a success“ I did everything that was asked of me” “Look at the great job I did”,Ensure this Dysfunction does not Become a part of the Team Culture,Ego is okay, but focus

16、 on making collective goals greater,25,Develop Methods & Criteria for Group Members to Enter/Exit the Team,Group Socialization Eligibility Criteria Clear Expectations Measure Team Member Commitment Establish Consequences Exit Interviews,26,Evaluate and Reevaluate Team Goals & Results,Team checkups W

17、hat is our goal? What obstacles are we facing? Do we have the skills and resources necessary to accomplish our goals? Tuckmans Stages of Teams,27,Rewarding Teamwork,There is a benefit to working together Be aware of common pitfalls,28,Rewarding Teamwork,12 Principles of Rewarding Teamwork: goals are

18、as the team members can affect balance mix of individual and team pay consult team members affected avoid organization myopia determine eligibility determine equity method quantify the criteria used to determine payout determine target levels of performance established and updated develop a budget d

19、etermine timing of measurements and payout communicated with those involved plan for the future,29,Regular Progress Reports,Allows individuals to evaluate themselves Should be submitted regularly Remind individuals to evaluate and improve,30,Review Decision Making Model,Crosby Decision Making Model

20、Review often Adapt as goals and tasks change,31,Be Prepared to Fail,No such thing as a “perfect team” It takes time and practice Be prepared to make mistakes and learn from them (team members as well as leaders),32,Chapter 4: Overcoming Inattention to Results,Benefits of Overcoming Dysfunction #5,Wh

21、en a team overcomes inattention to results the following will occur: “Retains achievement-oriented team members” (Lencioni, 2002) “Minimizes individualistic behaviour” (Lencioni, 2002) “Enjoy success and suffers failure acutely” (Lencioni, 2002) “Benefit from individuals who subjugate their own goal

22、s/interests for the good of the team” (Lencioni, 2002) “Avoids distractions” (Lencioni, 2002),Retain Achievement-oriented Members,When a team proves that it is functional, members that like to accomplish things and reach goals efficiently will want to be apart of the team and not feel as if they hav

23、e to be on the team.,Minimize Individualistic Behavior,Team members will be: able to rely on each other and this will create team support. have a common direction to follow which will allow a lot more efficiency and productivity members will think in the sense of “we” rather than “I”.,Enjoy Success

24、& Failure Acutely,The members will put in the same amount of effort into each project and in return each will feel the same amount of happiness with success and the same amount of disappointment with failure. In failure, the team will improve on the weak factors that caused them fail so it does not occur again.,Benefit from Individuals who Subjugate their own Goals & Interests for the Team,If there is a major deadline to meet, will be able to put aside their personal needs and will give all of their time and effort into comple