1、First Day at Work,1.2 Forwarding your calls,Contents,What do you say when forwarding a call?,感謝對我公司產(chǎn)品的興趣,自報家門,聽取客戶的需要,驗明客戶身份,建議將電話轉(zhuǎn)到另一部門,Announcing the name of your company/ department,OR,“Thank you for your interest in ”(for potential customers),感謝您對我們公司產(chǎn)品的興趣。,可以提供一些關(guān)于這種產(chǎn)品及價格的信息嗎？,Can I get a list

2、of such products and prices from you?,the information about (a list of ),Can I get,Thank you for your interest in our products.,“your customer ID number please? ”(for existing customers),請告訴我您的客戶ID號碼好嗎？,我打電話來是因為我的網(wǎng)卡出問題了。,I am calling because,Could you tell me your customer ID number?,the LAN adaptor

3、,. is not working.,Customer ID number,“May I forward your call to”,您撥打的是技術(shù)支持部。我建議您跟銷售部門聯(lián)系。,（我建議您跟我們的硬件支持人員聯(lián)系。）,Sales department,I would recommend you that,I would advise you to do,our hardware support department,我把您的電話轉(zhuǎn)給他們好么？,To forward your call to ,May (Shall) I forward your call to the department

4、?,The technical support department,Try solving the problem,嘗試在設(shè)備管理器中查找問題 Try finding the problem in the Device Manager,Control Panel,System,Hardware,Device Manager,Go to,Click,Click the tab,Open,Oral practice,Dictation A,What can I do for you for quite a while beg your pardon not familiar with did I do something wrong I am afraid specialist staff not at all Thank you,Check the answer,Dictation B,Can I help you? who is calling IBM One moment discuss a project plan Line Three put you through,Check the answer,Summary