1、客房服務(wù)與管理專業(yè)英語(yǔ)(-)基本服務(wù)用語(yǔ)問(wèn)候語(yǔ)1、good morning ,sir(madam) 早上好，先生(小姐)。2、good afternoon jadies and gentlemen下午好，女士們，先生們。3、good evening ,miss price晚上好，普萊絲小姐。4、how are you today ,mr> brown ?你今天好嗎?布朗先生。5> fm quite well,thank you. 我很好，謝謝你。6、hs good to see you again 9sir(madam)再次見(jiàn)到你真高興，先生(小姐)。7、nice to meet

2、you ,sir.見(jiàn)到你真高興，先生。8、are you mrs. best?你是貝絲特夫人嗎？9、you must be professor ford.你一定是福特教授。10> may i know your name, sir(madam)? 我可以知道你的名字嗎?先生(小姐)。11、here5 s a letter for you，dr white. 懷特醫(yī)生,這兒有你的一封信。12、you5re wanted on the phone, captain smith. 史密斯船長(zhǎng),有你的電話。13、welcome to our hotel, miss henry. 歡迎來(lái)到我們酒店

3、，享利小姐。14、may i be of service to you, mr. baker ? 我能為你服務(wù)嗎?貝克先生？15、can i help you, ms blake?我能幫你嗎?布雷克小姐？16> would you take the seat,young lady ? 請(qǐng)坐，小姐。提供幫助17> may i help you ?18、can i help you?我能幫你嗎？19、what can 1 do for you ? 我能為你作什么？20 > may i take your bag for you? 我可以為你拿你的手提包嗎？21、may i hel

4、p you with your suitcase? 我能幫你拿你的箱子嗎？22> would you like me to call a taxi for you ? 你需要我為你叫一倆出租車嗎？23、thank you very much非常感謝24、thanks for the trouble .麻煩你了25、it's very kind of you?你真是太好了26、no, thanks.不用了，謝謝感謝語(yǔ)及應(yīng)答27 > you' re welcome.歡迎你28、not at all.不用謝29、thafs all right.沒(méi)關(guān)系30、don'

5、t mention i匸別提了31、it，s my pleasure.這是我的榮幸表示歡迎32、welcome ,sir(madam).歡迎光臨，先生(小姐)33、welcome to our hotel ,sir (madam). 歡迎光臨我們酒店，先生(小姐)34、welcome to our western restaurant. 歡迎來(lái)我們西餐廳35、we're glad to have you here.我們很高興你來(lái)到之兒36、fm always at your service ,sir (madam). 隨時(shí)為你效勞，先生(小姐).道歉37、fm sorry, sir (

6、madam). 對(duì)不起，先生(小姐).38、fm very sorry. 非常抱歉.39> pm sorry to trouble you. 對(duì)不起打擾你了.40、sorry to have taken so much of your time. 對(duì)不起占用你太多時(shí)間了.41、fm sorry to have kept you waiting . 對(duì)不起讓你久等.42、excuse me for interrupting you. 原諒我打撓你了.43、i hope yoitll forgive me. 我希望你能原諒我.對(duì)道歉語(yǔ)的應(yīng)答44、it doesn't mater.沒(méi)關(guān)

7、系.45、it's nothing.沒(méi)什么.46 > never mind.別放在心上.47、that?s nothing.沒(méi)什么.48、don't bother about that.別再想它.49> don't worry about it.別擔(dān)心.50、don，t apologize, it was my fault. 別道歉，這是我的錯(cuò).(-)客房服務(wù)常見(jiàn)用語(yǔ)1 housekeeping. may i come in?我是客房的，可以進(jìn)來(lái)嗎？2. when would you like me to do your room, sir?您要我什么時(shí)間來(lái)

8、給你打掃房間呢，先生？3 you can do it now if you like.如果您愿意，現(xiàn)在就可以打掃。4. i would like you to go and get me a flask of hot water.我想請(qǐng)你給我拿一瓶開(kāi)水來(lái)。5. fm sorry that your flask is empty.很抱歉您的水壺空了。6. may i do the turn-down service for you now?現(xiàn)在可以為您收拾房間了嗎？7. oh, thank you. but you see, we are having some friends over. 噢，

9、謝謝，但你知道我們邀請(qǐng)了一些朋友過(guò)來(lái)聚聚。8. could you come back in three hours?你能不能過(guò)3小時(shí)再來(lái)整理？9. certainly, madam. fll let the overnight staff know. 當(dāng)然可以，女士。我會(huì)轉(zhuǎn)告夜班服務(wù)員。10. would you tidy up a bit in the bathroom?請(qǐng)整理一下浴室好嗎？11 fve just taken a bath and it is quite a mess now.我剛洗了澡，那兒亂糟糟的。12. besides, please bring us a bottl

10、e of just boiled water.此外，請(qǐng)給我們帶瓶剛燒開(kāi)的水來(lái)。13. it's growing dark. would you like me to draw the curtains for you?天黑下來(lái)了，要不要我拉上窗簾？14. is there anything i can do for you?您述有什么事耍我做嗎？15. fm always at your service.樂(lè)意效勞。16. excuse me. have you any laundry?對(duì)不起，請(qǐng)問(wèn)有沒(méi)有要洗的衣服？17. the laundry man is here to colle

11、ct it.洗衣房服務(wù)員來(lái)這兒收要洗的衣服了。18. if you have any, please just leave it in the laundry bag behind the bathroom door. 如果您有衣服要洗，請(qǐng)放在浴室門后的洗衣袋里。19. please tell us or notify in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.請(qǐng)告訴我們或在洗衣單上寫明您

12、的衣服是否需要熨燙、水洗、干洗或縫補(bǔ)， 還要寫明何時(shí)需要取衣服。20 what if there is any laundry damage?如果你們洗衣時(shí)損壞了衣服怎么辦？21. in such a case, the hotel should certainly pay for it.如果是這樣，飯店當(dāng)然應(yīng)該賠償。22 could you send someone up for my laundry, please?請(qǐng)問(wèn)，你們能派人來(lái)收要洗的衣服嗎？23 a valet will be up in a few minutes洗熨工馬上就到。24. will the color run in

13、 the wash?洗衣時(shí)會(huì)掉色嗎？25 well dry-clean the dress 我們將干洗這條裙了。26. well stitch it before washing.我們會(huì)在洗之前把襯里縫好。27. when can i have my laundry back?我何時(shí)能取冋洗的衣服呢？28. but would you like express service or same-day? 不過(guò)，您是要快洗服務(wù)還是當(dāng)fl取？29. i'd like this sweater to be washed by hand in cold water.這件毛衣要用冷水手洗。30.

14、can you change the room for me? it's too noisy.能給我換個(gè)房間嗎？這兒太吵了。31. my wife was woken up several times by the noise the baggage elevator made. 我妻子被運(yùn)送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。32. she said it was too much for her.她說(shuō)這使她難以忍受。33. fm awfully sorry, sir.非常對(duì)不起，先生。34. i do apologize.我向您道歉。35. no problem, sir.沒(méi)問(wèn)題，先

15、生。36. wefll manage it, but we don't have any spare room today.我們會(huì)盡力辦到，但是今天我們沒(méi)有空余房間。37. could you wait till tomorrow?等到明天好嗎？38. i hope well be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.我希望明天晚上我們能呆在一套安靜的房間里睡個(gè)好覺(jué)。39. and if there is anything more you need, pleas

16、e let us know. 如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。40. the light in this room is too dim.這房間里的燈光太暗了。41. please get me a brighter one.請(qǐng)給我換個(gè)亮的。42. certainly, sir. fll be back right away.好的，先生，我馬上就回來(lái)。43. the room is too cold for me. i feel rather cold when i sleep.這房間太冷了，我睡覺(jué)時(shí)感到很冷。44. there seems to be something wrong wi

17、th the toilet.我房間里的抽水馬桶好像岀了點(diǎn)毛病。45. well send someone to repair it immediately.我們會(huì)馬上派人來(lái)修的。46. what's the trouble?哪兒壞啦？47. the toilet doesn't flush.抽水馬桶不放水了。48. let me see. oh, it's clogged.讓我看看。噢，堵住了。49. the water tap drips all night long.水龍頭一整夜滴水。50. some part needs to be replaced. i wil

18、l be back soon. 有個(gè)零件耍換了。我片刻就來(lái)。51. all, fm afraid there's something wrong with the tv.噢，電視機(jī)好像有些毛病。52. the picture is wobbly.圖像不穩(wěn)定。53. fm sorry. may i have a look at it?很遺憾，我可以看看嗎？54. f11 send for an electrician from the maintenance department.我去請(qǐng)維修部的電工來(lái)。55 we can have it repaired.我們能找人修理。56. plea

19、se wait just a few minutes.請(qǐng)稍等幾分鐘。57. the tv set is not working well.電視機(jī)有毛病了。58. fm going to tianjin early tomorrow morning-我明天一大早要去天津。59. so i would like to request an early morning call.因此我想讓你們明天早上叫醒我。60. at what time would you like us to call you tomorrow morning?您想讓我們明天早上什么時(shí)候叫醒您？61 but i have to

20、 be at the conference room of the garden hotel in tianjin by 10 o'clock.但我是10點(diǎn)鐘必須趕到天津花園賓館會(huì)議室。62. that means that fll have to be on the road by 7 o'clock at the latest.就是說(shuō)我明天早晨最遲也要7點(diǎn)鐘上路。63. in that case, i would like you to call me at 5 ： 45?那樣的話，你們明早5點(diǎn)45分叫醒我好嗎？64. ok. so we will wake you up

21、at 5 : 45 tomorrow morning- 好,那么我們明早5點(diǎn)45分叫醒您。65. will you do me a favor, miss?小姐，能幫個(gè)忙嗎？66. i wonder if your hotel has the morning call service.不知道你們飯店是否有叫早服務(wù)。67. would you like a morning call?您要叫醒服務(wù)嗎?68. i want to go to the bund to enjoy the morning scenery there. 我想到外灘去欣賞那兒的景色。69. at what time do y

22、ou want me to call you up, sir?您要我什么時(shí)候叫醒您？70. at 6 sharp tomorrow morning, please.請(qǐng)?jiān)诿髟?點(diǎn)鐘。71. by phone. i don't want to disturb my neighbors.電話叫醒，我不想吵醒鄰居。72. just a moment (a minute),please>請(qǐng)稍等一下。73. i'm sorry to disturb you. may 1 clean the room, sir?對(duì)不起打擾你了，我來(lái)打掃一下房間好嗎？74. please clean i

23、t when i am out我馬上耍出去，請(qǐng)等一會(huì)兒打掃。75 may i change the water of the thermos now?我現(xiàn)在可以換水嗎？76. some of my friends will come and see me this afternoon. will you please give me some more hot bottles and tea cups?下午我有幾位朋友來(lái)訪，請(qǐng)給加些熱水瓶和茶杯。77. well, well send tea into the room when the visitors come.好，客人來(lái)訪我們會(huì)端茶進(jìn)來(lái)的

24、。78. by the way, is there any mail for me?順便一下，有我的郵件嗎？79. no. if there is, i'll give it to you in time.沒(méi)有。如杲有的話，我會(huì)及時(shí)給你送來(lái)的。80. why did you come in without my permission?你為什么沒(méi)經(jīng)我允許就進(jìn)來(lái)了？81 it's my negligence. 1 beg your pardon.我疏忽了，請(qǐng)你原諒。82. i come and make the bed shall i do it now or later?我來(lái)做夜

25、床，你看是現(xiàn)在做還是等會(huì)兒做？83. here's your clean laundry. you'd better check it.衣服洗好了，請(qǐng)您過(guò)目。84. have you lost anything today, sir?先生，你今天丟過(guò)什么東西嗎？85. yes, a wallet. fm looking for it now.丟了一只皮夾子，我正在找呢。86. what is there in the wallet?皮夾子里有些什么？87. my daughter's photo and some money.有一張我女兒的照片，還有一些錢。88. lo

26、ok, is this wallet yours? 看，這只皮夾子是不是你的？89. i want to borrow china daily of these days.我要看這幾天的中國(guó)日?qǐng)?bào)。90. please get some copies of china pictorial for me.請(qǐng)拿兒份中國(guó)h報(bào)給我。91. please bring some chairs for me. 請(qǐng)拿幾把椅子來(lái)。92. please get me some soap. 衛(wèi)生間的肥皂要添了。93. the slippers are worn out. change them for me, ple

27、ase. 拖鞋壞了，請(qǐng)給換一雙。94. get a hot-water bottle, please請(qǐng)拿一只熱水瓶給我。95 i feel a bit cold when i sleep. please get me a blanket. 我睡得有點(diǎn)冷，請(qǐng)給我加一條毯子。96. i need another pillow.我需要加一只枕頭。97- all right, i'll get it for you right away. 好的，我就去拿。98. just a moment, ill do it right now. 請(qǐng)稍等一下，我馬上給你辦好。(三)客房英語(yǔ)詞匯standar

28、d room sr 標(biāo)準(zhǔn)客房 double room dr 人床房 twin room tr 兩個(gè)單人床房 single room sr 單人房 suite room 套間 connecting room 聯(lián)通房 lake-view room 湖景房 garden-view room 園景房 hill-view room 111 景房 sea-view room 海景房 harbor-view room 港景房 street-view 街景房 corner room 角房 inside room 內(nèi)景房 outside room 夕卜景房 executive housekeeper 行政管家

29、floor supervisor 樓層領(lǐng)班 room attendant 客房服務(wù)員 visitor 訪客 vtp(very important person)重要人物 bill 賬單 satisfaction 滿意 service 服務(wù) tourist 游客 tourist industry 旅游業(yè) value 價(jià)值 full house 客滿 hotel 旅館 housekeeping 管家部 curtain 窗簾 clothes一hanger衣架 pillow 枕頭pillow case 枕袋 quilt 被子 blanket 毛毯 extra bed 加床hard mattress 硬

30、床墊 soft mattress 軟床墊toothbrush才刷toothpaste牙膏soap香皂 tissues而巾紙toilet paper衛(wèi)生紙comb梳子bathtub浴缸bathtowelface towel小方巾bath mat地巾shower cap浴帽bath robe浴袍hairdryer吹風(fēng)機(jī)tap水龍頭coffee table茶兒bedhead床頭浴巾laundry list 洗衣單 laundry bag 洗衣袋 sewing kit 針線包 towel 毛巾 shampoo洗發(fā)水conditioner護(hù)發(fā)素electric kettle 電熱水壺 slippers

31、拖鞋 folder 文具盒 writing paper 信紙 envelope 信封 wardrobe 衣柜 mirror 鏡子 vanity/dressing table 梳妝臺(tái) drawer 抽屜 bed cover 床罩 sheet 床單luggage 行李 do not disturb請(qǐng)勿打擾 light bulb 電燈泡breakfast card 早餐卡 ashtray 煙灰缸 matches 火柴 tea 茶coffee 咖啡 shoes board 鞋拔了iron 熨斗 ironing board 熨衣板 floor lamp 落地?zé)?table light 臺(tái)燈 adapte

32、r 插頭 extension code 接線板 transformer 變壓器 chair 椅 ftrolleyt作車 mineral water 礦泉水door knob 門把手nuts 果仁垃圾桶switch board 控制板 safety box 保險(xiǎn)箱 bedside table 床頭fri door bell 門鈴 living room 客廳 king size bed 雙人床 tv remote control 電視遙控器 rubbish binflash light手電筒key hole収電器wall lamp 壁燈 bed room 臥室 twin beds單人床 data

33、 line數(shù)據(jù)線peep hole門鏡貓眼lamp shade 燈桿quilt cover 被罩 no smoking card 請(qǐng)勿吸煙卡 bed skirting 床裙 fax form 傳真紙 scissors 剪刀 shoe basket 鞋筐door stopper 門堵 ceiling 天花板 toilet bowl 馬桶 alarm clock鬧釗剃須刀wall picture 掛畫 ball pen 圓珠筆 shoe shine mitt/paper 擦鞋布 razor /shaver candy bottle 糖果盅 safety chain 安全鏈 bathroom sca

34、le 體重秤 tray 托盤 telephone 電話 mini bar 小酒吧 cotton ball 棉球 shower head 噴頭 tissue paper box面布紙盒 notepad 便簽door handle 門把手 sanitary bag 衛(wèi)生袋 coaster 杯墊 airconditioner 空調(diào) refrigerator 冰箱 plant 植物 rubber mat 防滑墊 hook 掛衣鉤 vase 花瓶 shower cap 浴帽 shower curtains 浴簾 wash basin 而盆bed pad shopping bag key insert s

35、ill 窗臺(tái) soap dish towel rail arm chair白拍 bed head board 床頭板 購(gòu)物袋sheer curtain 紗簾 取屯器lock 門鎖 pot 冷水壺皂碟clothes brush衣刷毛巾架 wall paper墻紙扶手椅cup 茶杯mug 口杯客房服務(wù)與管理專業(yè)英語(yǔ) (-)基本服務(wù)用語(yǔ) 問(wèn)候語(yǔ)1、good morning ,sir(madam) 早上好，先生(小姐)。2、good afternoon ,ladies and gentlemen下午好，女士們，先生們。3 good evening ,miss price 晚上好，普萊絲小姐。4、how

36、 are you today ,mr. brown ?你今天好嗎?布朗先生。5、fm quite well,thank you.我很好，謝謝你。6、hs good to see you again ,sir(madam)再次見(jiàn)到你真高興，先生(小姐)。7、nice to meet you ,sir.見(jiàn)到你真高興，先生.。8n are you mrs. best?你是貝絲特夫人嗎？9、you must be professor ford.你一定是福特教授。10> may i know your name, sir(madam)? 我可以知道你的名字嗎?先生(小姐)。11、heres a l

37、etter for you ,dr white. 懷特醫(yī)生,這兒有你的一封信。12> you9re wanted on the phone, captain smith. 史密斯船長(zhǎng),有你的電話。13> welcome to our hotel, miss henry. 歡迎來(lái)到我們酒店，享利小姐。14> may i be of service to you, mr. baker ? 我能為你服務(wù)嗎?貝克先生？15> can i help you, ms blake?我能幫你嗎?布雷克小姐？16> would you take the seat,young lad

38、y ? 請(qǐng)坐，小姐。提供幫助17> may i help you ?18、can i help you? 我能幫你嗎？19、what can i do for you ? 我能為你作什么？20 > may i take your bag for you?我可以為你拿你的手提包嗎？21 > may i help you with your suitcase?我能幫你拿你的箱子嗎？22、would you like me to call a taxi for you ? 你需要我為你叫一倆出租車嗎？23 > thank you very much非常感謝24、thanks

39、for the trouble 麻煩你了25、lfs very kind of you? 你真是太好了26、no, thanks.不用了，謝謝感謝語(yǔ)及應(yīng)答27> you?re welcome.歡迎你28、not at all.不用謝29、that?s all right.沒(méi)關(guān)系30> dortt mention it.別提了31、it5s my pleasure 這是我的榮幸表示歡迎32、welcome ,sir(madam).歡迎光臨，先生(小姐)33、welcome to our hotel ,sir (madam). 歡迎光臨我們酒店，先生(小姐)34、welcome to

40、our western restaurant.歡迎來(lái)我們西餐廳35、wele glad to have you here 我們很高興你來(lái)到z兒36> pm always at your service ,sir (madam). 隨時(shí)為你效勞，先生(小姐).道歉37、i'm sorry, sir (madam). 對(duì)不起，先生(小姐).38、um very sorry. 非常抱歉.39、pm sorry to trouble you. 對(duì)不起打擾你了.40、pm sorry to have taken so much of your time. 對(duì)不起占用你太多時(shí)間了.41 &g

41、t; fm sorry to have kept you waiting . 對(duì)不起讓你久等.42、excuse me for interrupting you. 原諒我打撓你了.43、i hope yoiril forgive me. 我希望你能原諒我.對(duì)道歉語(yǔ)的應(yīng)答44、it doesnt mater.沒(méi)關(guān)系.45、it's nothing.沒(méi)什么.46 > never mind別放在心上.47> that's nothing.沒(méi)什么.48> don't bother about that.別再想它.49 > dorf t worry abo

42、ut it.別擔(dān)心.50、don5t apologize, it was my fault.別道歉，這是我的錯(cuò).（二）客房服務(wù)常見(jiàn)用語(yǔ)i housekeeping. may i come in?我是客房的，可以進(jìn)來(lái)嗎？2. when would you like me to do your room，sir?您要我什么時(shí)間來(lái)給你打掃房間呢，先生？3. you can do it now if you like.如果您愿意，現(xiàn)在就可以打掃。4. i would like you to go and get me a flask of hot water.我想請(qǐng)你給我拿一瓶開(kāi)水來(lái)。5. fm so

43、rry that your flask is empty.很抱歉您的水壺空了。6. may i do the turn-down service for you now?現(xiàn)在可以為您收拾房間了嗎？7. oh, thank you. but you see, we are having some friends over.噢，謝謝，但你知道我們邀請(qǐng)了一些朋友過(guò)來(lái)聚聚。8. could you come back in three hours?你能不能過(guò)3小時(shí)再來(lái)整理？9. certainly, madam. fll let the overnight staff know.當(dāng)然可以，女士。我會(huì)轉(zhuǎn)

44、告夜班服務(wù)員。10. would you tidy up a bit in the bathroom?請(qǐng)整理一下浴室好嗎？ii fve just taken a bath and it is quite a mess now.我剛洗了澡，那兒亂糟糟的。12. besides, please bring us a bottle of just boiled water.此外，請(qǐng)給我們帶瓶剛燒開(kāi)的水來(lái)。13. its growing dark. would you like me to draw the curtains for you?天黑下來(lái)了，要不要我拉上窗簾？14. is there anything i can do for you?您還有什么事要我做嗎？15 fm always at your service.樂(lè)意效勞。16. excuse me. have you any laundry?對(duì)不起，請(qǐng)問(wèn)有沒(méi)有要洗的衣服？17. the laundry man is here to collect it.洗衣房服務(wù)員來(lái)這兒收要洗的衣服了。18. if you have any, please just leave it in the laundry bag behind the bathroom door. 如果您有衣服要