1、Unit 20 Claim and SettlementNew words and Expressionsnheadquarters hedkwtz n.總部總部noutdated atdetd a.過期的過期的ndetailed diteld a.詳細的詳細的ninvestigation n,vestge()n n.調(diào)查調(diào)查nfine fan v.罰款罰款nofficial f()l a.官方的，正式的官方的，正式的ninspection nspekn ncertificate stfkt 檢驗證書檢驗證書 Task TwonC:I think you received the fax fr

2、om our headquarters yesterday.我想你昨天收到我我想你昨天收到我們總部發(fā)出的傳真。們總部發(fā)出的傳真。nZ:The fax says 800 boxes of green tea are outdated.傳真說傳真說800盒綠茶已經(jīng)過期。盒綠茶已經(jīng)過期。nC:According to the contract we cant accept this outdated tea.根據(jù)合同，我們不根據(jù)合同，我們不能接受過期的茶葉。能接受過期的茶葉。nZ:Do you bring the inspection certificate,Mr.Crick?你有把檢驗證書帶來嗎？

3、你有把檢驗證書帶來嗎？nC:The inspection certificate will be sent by fax the day after tomorrow.后天檢驗證后天檢驗證書將由傳真發(fā)送書將由傳真發(fā)送nZ:This is our inspection certificate,theres nothing wrong in quality.這是我們的檢驗證這是我們的檢驗證書，質(zhì)量上面沒有任何問題。書，質(zhì)量上面沒有任何問題。nC:But how can you explain that 800 boxes of green tea are outdated?但你如何解釋但你如何解釋

4、800盒綠茶過時了？盒綠茶過時了？nZ:I think Id better make a detailed investigation.我想最好做個詳細的調(diào)查。我想最好做個詳細的調(diào)查。n(The following day 第二天第二天)nZ:Mr. Crick,the problem has been settled.問題已經(jīng)解決了。問題已經(jīng)解決了。nC:How?如何解決？如何解決？nZ:I went to the factory and found out the problem was caused by wrong packing.我去了工廠，發(fā)現(xiàn)這個問題是由錯誤的包裝我去了工廠，發(fā)現(xiàn)

5、這個問題是由錯誤的包裝導致的。導致的。nC:Do you mean it is not the green tea but the packing that is outdated?你的意思是你的意思是不是綠茶過期了而是包裝過期了？不是綠茶過期了而是包裝過期了？nZ:Thats right.是的是的nC:But we cant sell these tea with outdated packing,whats more,the customers will fine us for that.但我們不能出售過期包裝的茶葉，而且，客戶但我們不能出售過期包裝的茶葉，而且，客戶會因此處罰我們。會因此

6、處罰我們。nZ:Well pay for the fees repacking the tea and send your company an official document for your explanation to the customers.我們會支付重新包裝茶我們會支付重新包裝茶葉的費用，和給你們發(fā)送一份向客戶解釋的官方文葉的費用，和給你們發(fā)送一份向客戶解釋的官方文件。件。nC:I hope that the things will be smooth on my side.我我希望我這邊的事情會進展得很順利。希望我這邊的事情會進展得很順利。nZ:I apologize de

7、eply for it,Mr Crick.我深表抱歉。我深表抱歉。nC:Thanks for your cooperation.謝謝合作。謝謝合作。P61n1.Some parts are damaged.有些部件損壞有些部件損壞了。了。n2.Some cartons are broken.有些紙箱損壞有些紙箱損壞了。了。n3.The quantity is not enough now.現(xiàn)在數(shù)現(xiàn)在數(shù)量不足。量不足。n4.Can you send us some more quantity immediately?你能立即給我們寄出更多的數(shù)你能立即給我們寄出更多的數(shù)量嗎？量嗎？n5.Can y

8、ou offer one year warranty?你能提你能提供一年的報修期嗎？供一年的報修期嗎？New words and Expressionsnapplication ,plke()n n.申請申請npolicy pls n.保險單保險單nholder hld n.持有人、所有人、支持物持有人、所有人、支持物nfile fal v.申請申請ndisburse dsbs v.支付支付nassessment sesmnt n.估價，評估估價，評估nautomobile tmbil n.汽車汽車nasset set n.資產(chǎn)；有用的東西；優(yōu)點資產(chǎn)；有用的東西；優(yōu)點nwreck rek n.

9、失事；殘??；破壞；健康受損的失事；殘?。黄茐?；健康受損的人人 ntornado tned n.龍卷風龍卷風nout-of-pocket autvpkit a.（需）現(xiàn)（需）現(xiàn)款支付的；不列入預(yù)算的款支付的；不列入預(yù)算的nin general 總之（一般，通常，一般說來）總之（一般，通常，一般說來）nfile an insurance claim with 向向提出提出保險索賠保險索賠 An Insurance ClaimnAn insurance claim is the actual application for benefits provided by an insurance comp

10、any.保險索賠是保險公司提保險索賠是保險公司提供福利的實際運用。供福利的實際運用。Policy holders must first file an insurance claim before any money can be disbursed to the hospital or repair shop or other contracted service.保單持有人必須先申請保險索賠之保單持有人必須先申請保險索賠之前的任何金錢可以支付給醫(yī)院或修理廠或其前的任何金錢可以支付給醫(yī)院或修理廠或其他服務(wù)合同。他服務(wù)合同。nInsurance companies may or may not

11、 approve the claim,based on their own assessment of the circumstances.保險公保險公司根據(jù)他們自己的評估情況可能會或可能不司根據(jù)他們自己的評估情況可能會或可能不會同意這個索賠。會同意這個索賠。Individuals who take out home,life,health,or automobile insurance policies must maintain regular payments called premium to the insurers.個人投保個人投保的家庭，生命，健康或汽車必須定期向保險的家庭，生命

12、，健康或汽車必須定期向保險公司支付的金額叫做保費。公司支付的金額叫做保費。nMost of the time these premiums are used to settle another persons insurance claim or to build up the available assets of the insurance company.在大多數(shù)情況下，這些保費是用來在大多數(shù)情況下，這些保費是用來解決另一個人的保險索賠或建立保險公司的解決另一個人的保險索賠或建立保險公司的現(xiàn)有資產(chǎn)?，F(xiàn)有資產(chǎn)。But occasionally an accident will happen

13、 which causes real financial damage,such as an automobile wreck or a tornado or a work-related accident.但偶但偶然發(fā)生事故而導致的實際經(jīng)濟損失，如汽車然發(fā)生事故而導致的實際經(jīng)濟損失，如汽車殘骸或龍卷風或工作有關(guān)的事故。殘骸或龍卷風或工作有關(guān)的事故。nAt this point the injured policy holder has the right to file an insurance claim in order to receive money from the insuran

14、ce company.在這一點上受傷的保單在這一點上受傷的保單持有人都有權(quán)提出保險索賠，以獲得保險公持有人都有權(quán)提出保險索賠，以獲得保險公司的賠償金。司的賠償金。nIn general,the insurance claim is filed with a local representative of the insurance company.一般來說，保險索賠提一般來說，保險索賠提交給當?shù)乇ｋU公司的代表。交給當?shù)乇ｋU公司的代表。nThis agent becomes responsible for investigating the specific details of the ins

15、urance claim and negotiating the payment from the main insurers.這個代理這個代理就負責調(diào)查保險索賠的具體細節(jié)和洽談保險就負責調(diào)查保險索賠的具體細節(jié)和洽談保險公司的保險支付。公司的保險支付。Many times a recognized authority (doctor,repair shop,building contractor) can file the necessary insurance claim forms directly with the insurance company.很多時候一個公認的權(quán)很多時候一個公認

16、的權(quán)威機構(gòu)（醫(yī)生、修理廠、建筑包商）可以直威機構(gòu)（醫(yī)生、修理廠、建筑包商）可以直接向保險公司提出必要的保險索賠。接向保險公司提出必要的保險索賠。nHowever,sometimes the policy holder may not want to file an actual insurance claim if the damage is minor or another party has agreed to pay out-of-pocket for their mistake.然而，有時投保人并不想要然而，有時投保人并不想要 一個實驗的保險索賠，如果損害是輕微的，一個實驗的保險索賠，

17、如果損害是輕微的，另一當事方已同意為其犯下的錯誤支付現(xiàn)款。另一當事方已同意為其犯下的錯誤支付現(xiàn)款。The key to Practicen.F,F,T,T,Fn.for,by,to,on,ofn.1.d 2.e 3.a 4.j 5.h 6.i 7.f 8.c 9.g 10.bn.1.holder 2.individual 3.premium 4.insurer 5.tornadon.1.has the right to do 2.out-of-pocketn3.be used to 4.build up n5.become responsible for 6.base onn7.in general 8.filen.1.1.我想了解你要如何解決索賠問題。我想了解你要如何解決索賠問題。n2.2.鑒于我們的友好業(yè)務(wù)關(guān)系，我們準備賠償鑒于我們的友好業(yè)務(wù)關(guān)系，我們準備賠償4040噸的短重。噸的短重。n3.3.如果在航運中發(fā)現(xiàn)貨物短缺時，你可以做如果在航運中發(fā)現(xiàn)貨物短缺時，你可以做的其中一件事：你可以向船東進行索賠。的其中一件事：你可以向船東進行索賠。n4.4.你方的索賠應(yīng)提供足夠的證據(jù)。