1、Learning ObjectivesBy studying this unit, you are expected to:l learn how to receive foreign guests;l develop skills for making reservations, meeting foreign guests at the airport and arranging itinerary;l apply skills to foreign receptions.Warming UpScaffoldingFocus InA. You are going to hear five

2、short dialogues. Listen carefully and complete each sentence.聽力原文we are fully booked reserve a suite on the fifth floor till Friday meet Mr. White at the airport is not Mr. White the flight was a bit bumpy he was able to sleep well have a good rest and recover from the jet-lag聽 力 原 文聽 力 原 文返回聽力1 W:

3、Id like to book a room for Saturday and Sunday. M: Im afraid we are fully booked. 2 W: What kind of room do you want? M: I want to reserve a suite on the fifth floor till Friday. 3 W: If Im not mistaken, you must be Mr. White from the US. M: Im sorry, youve got the wrong person. 4 W: Did you have a

4、good flight? M: It was OK. The flight was a bit bumpy, but I was able to sleep well. 5 W: There is no arrangement tomorrow. Have a good rest and recover from the jet-lag. M: Thank you very much. Its very considerate of you. B. Discuss the following questions. Michael Brown, a specialist from the Hea

5、d Office in New York, will come in a few days. Susan is calling to book a room for Mr. Brown.譯文譯文譯文接待員： 您好，錦江賓館客服中心。能為您效勞嗎？ 蘇珊： 你好，我想訂一間房，從這個月21號到下個月2號，包括2號。接待員： 您想訂單人房，雙人房還是套房？ 蘇珊： 如果可能的話，我要一間帶浴室的單人房，能俯瞰公園風(fēng)景的。接待員： 讓我看看。是的，我們還剩一間這樣的。您真幸運，這是最后一間了。蘇珊： 那太好了。順便問一下，房間里有網(wǎng)絡(luò)嗎？ 返回聽力Learn it Learn it andand u

6、se use it!it!Exercise 1: Translate the following Chinese expressions into English.1. 能看到湖面風(fēng)景的房子2. 朝陽的行政房3. 遠離制冰機的套房4. 可以看到海景的新婚套房5. 有陽臺的家庭套房6. 不臨街的安靜房間a double room with a view over the lakee . g . 俯瞰公園的帶浴室的單人房 a single room with a bath, overlooking the parkan executive room with a front viewa suite

7、 away from the ice machinea bridal suite with an ocean viewa family suite with a balconya quiet room away from the street譯文譯文譯文接待員： 有，所有房間都提供免費無線網(wǎng)絡(luò)。蘇珊： 太好了。你們提供什么服務(wù)呢？ 接待員： 我們提供多種服務(wù)，如24小時送餐服務(wù)、叫醒服務(wù)、洗衣服務(wù)和租車服務(wù)等。蘇珊： 有健身中心嗎？ 接待員： 有，還有商場、理發(fā)店、按摩室等。蘇珊： 太棒了，房價多少呢？ 接待員： 一個晚上480元，含早餐。蘇珊： 好，我訂下了。接待員： 好的。能告訴我您的全名

8、嗎？蘇珊： 哦，是為邁克布朗先生訂的。M-I-C-H-A-E-L，B-R-O-W-N。接待員： 謝謝，女士。順便問一下，4月21日那天布朗先生會在什么時候抵達？蘇珊： 好的。他大概下午三點登記入住吧。接待員： 謝謝，女士。我們期待布朗先生的光臨。蘇珊： 非常感謝您的幫助，再見。接待員： 再見。 返回聽力Learn it Learn it andand use use it!it!Exercise 2: Put a tick beside the expression of facility or service that has been mentioned in the conversati

9、on, and then speak out the English versions for all of them.商場健身中心行李寄存服務(wù)電吹風(fēng)按摩室24小時送餐服務(wù)空調(diào)叫醒服務(wù)房間清潔服務(wù)理發(fā)店游泳池?zé)o線網(wǎng)絡(luò)租車服務(wù)洗衣服務(wù)訂票服務(wù)shopping center fitness center luggage storage servicehair drier massage parlor 24-hour room service air-conditioner wake-up service room cleaning servicehairdressers swimming pool

10、 Internet connection taxi service laundry service ticket-booking service1. specialistspelstn. 專家2. inclusivenklusvadj. 包含的3. suiteswitn. 套房4. overlookuvlkvt. 俯瞰5. free Wi-Fi access免費無線上網(wǎng)6. laundry service洗衣服務(wù)7. shopping center商場8. massage parlor按摩院Follow me: Read the dialogue with the examples in th

11、e Courseware.DRILLDRILLTASKSTASKSGuest: Good evening. I would like to live here for two nights. Whats the rent for a single room?Receptionist: That will be depend on which floor you would like.Guest: Id like a room at the top floor with quiet surrounding, and if possible face to the harbor.Reception

12、ist: Yes. We have a room like that. Its $200 a night.Guest: Thank you. Ill take it.A. Common MistakesThere are 10 mistakes in the following dialogue. Read aloud, find them and make corrections.stay on facing TASKSTASKSReceptionist: Could you sign here, please? Here is your key. The porter will bring

13、 you to your room.Porter: This direction, please. (They go into the lift.)Guest: You know, Im afraid of lifts.Porter: Theres no need to be, but when theres a fire, please dont use the lift. All guests should use the stairs and gather around in the lobby.take way if TASKSTASKSB. Role-Play: making res

14、ervations for rooms and ticketsWork in pairs, and role-play the following situations.TASKSTASKSSusan meets Mr. Brown at the airport.譯文譯文譯文返回聽力蘇珊： 請問，您是從紐約來的邁克布朗先生嗎？ 邁克： 是的。蘇珊： 很高興見到您，布朗先生。我是蘇珊懷特。陳先生讓我來接您。邁克： 很高興見到您，懷特小姐。謝謝您來機場接我。很抱歉讓您久等了。飛機在紐約延誤了，因為大霧，進行了交通管制。我希望您沒有等太久。蘇珊： 哦，沒關(guān)系。自從您把來訪日程發(fā)郵件給我們之后，我們一

15、直期待您的到來。邁克： 謝謝。Learn it Learn it andand use use it!it!Exercise 1: Supply the missing information according to the conversation.Mr. Chen _ Susan to _ Michael Brown from New York at the airport. Michael feels _ for having kept Susan waiting. He explains that the plane has been _ in New York because of

16、 a _ problem resulting from the _. Susan says they have been _ Michael ever since they were _ his date of arrival via e-mail.sends meet sorry delayed traffic control thick fog expecting informed of 譯文譯文譯文返回聽力蘇珊： 我?guī)湍眯欣?，好嗎？邁克： 不用，謝謝，我能自己拿。蘇珊： 旅途順利吧？邁克： 挺好，只是有點累。蘇珊： 如果都好了，我們?nèi)ベe館吧。洗個熱水澡、好好吃頓飯會對您有所幫助的。邁克

17、： 那太好了。蘇珊： 您有時差反應(yīng)嗎？邁克： 還好。因為我習(xí)慣了飛來飛去，時差對我影響不大。蘇珊： 是的。您先去賓館登記入住。如果您不介意的話，我們?yōu)槟喠隋\江賓館。邁克： 太好了。蘇珊： 這是您第一次來中國吧？邁克： 是的，我一直夢想來中國。蘇珊： 希望您在這里過得愉快。邁克： 謝謝，一定會的。 Learn it Learn it andand use use it!it!Exercise 2: What does a business reception usually involve? The expressions below may help.Before the foreign g

18、uests arrive, be sure to reserve hotel rooms for them. When the foreign guests arrive, wed better meet them at the airport. It is a good manner to offer to help with the luggage. Mostly probably, foreign guests prefer to go to their hotel rooms right away, so drive them directly to the hotel. On the

19、 way to the hotel, we can have a small talk with them, but we should keep in mind that private topics should be avoided.1. delaydlevt. 耽擱2. jet-lag飛行時差反應(yīng)3. to and fro來回地，往復(fù)地4. accommodatekmdetvt. 提供住宿Role-play the dialogue with the examples in the Courseware.DRILLDRILLTASKSTASKSA. Short DialoguesCom

20、plete the short dialogues according to the requests in brackets. Then practice in pairs. are you Mr. Smith from the International Trading Corporation It is really a long distance from New York to Shanghai some other business held him back May I help you with your luggage Our car is out in the parkin

21、g lot TASKSTASKSB. Role-Play: meeting a guest at the airport and accompanying the guest to the hotelWork in pairs, and role-play the following situations.Michael checks in. Now Susan is talking about the schedule with him.譯文譯文譯文返回聽力蘇珊： 布朗先生，如果您不介意，我想現(xiàn)在和您討論一下您這次在中國的暫定議程。邁克： 我不介意，說吧。蘇珊： 讓我看一下，今明兩天的安排比

22、較輕松。您可以待在賓館里好好休息或者到附近逛逛。我很樂意做您的向?qū)?。邁克： 哦，您考慮得真周到。蘇珊： 明晚七點是為您舉辦的歡迎晚宴，由陳先生主持，您還會見到我們的首席執(zhí)行官。邁克： 謝謝你們的款待，我十分期待見到他們。Learn it Learn it andand use use it!it!Exercise 1: Work out the Chinese meaning for each expression below.草擬初步計劃得出初步結(jié)論采取試探性措施譯文譯文譯文返回聽力蘇珊： 我明天晚上六點半來接您。您方便嗎？邁克： 好的。蘇珊： 后天早上我九點來接您去公司見陳先生。你們將詳細

23、討論您在這里的工作安排。邁克： 好的，這非常有必要。蘇珊： 下星期，我們將安排您觀看京劇。邁克： 太好了。蘇珊： 所有的工作都結(jié)束后，我們將為您安排一次旅行，去看看北京的名勝古跡。邁克： 太棒了！我都等不及了，太謝謝您了。蘇珊： 這是我應(yīng)該做的。希望您在中國能像在家里一樣輕松自在，您的來訪將既愉快又有收獲。邁克： 一定會的。 Learn it Learn it andand use use it!it!Exercise 2: Speak out the tentative plan for Michaels stay in China. Today and tomorrow Tomorrow

24、evening The day after tomorrow For the next week When all the work is doneMichael has a light schedule. He could either stay in the hotel for a good rest, or just look around the neighborhood. there will be a dinner party given in honor of him. Michael is to meet Mr. Chen, and they will discuss abou

25、t the detailed agenda for his work. Michael will be invited to watch the Beijing Opera. a trip will be arranged for Michael to visit some places of interest in Beijing.1. tentativetenttvadj. 暫定的，初步的2. in honor of為向表示敬意3. hospitalityhsptltin. 熱情好客4. rewardingrwd adj.值得的，有收獲的Interpret the sentences in

26、 the dialogue with the examples in the Courseware.DRILLDRILLTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(1) Shall we get down to business now? You must be tired after a long flight, so.youd better have a good rest

27、 first.（您最好先好好休息一下）_.（沖個熱水澡會有幫助的）_.（業(yè)務(wù)的事我們明天再談吧） a hot shower will be helpful we can talk about our business tomorrowTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(2) What about the schedule? According to the arrang

28、ement,the video conference begins tomorrow.（視頻會議明天開始）_.（今晚有個接風(fēng)宴）_.（后天要簽個合同）, there is a welcoming dinner tonight , we will sign a contract the day after tomorrowTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(3) Did you organize e