1、Chapter 1 銀行日常接待Greetingl很高興見到你。lIm glad/happy/pleased to see you.l(Its) nice/cheerful to see you.Offer to helpl我能為您效勞嗎？lMay I help you?lIs there anything I can do for you?lWhat can I do for you?lCan I be of any assistance to you?apologiesl非常抱歉lIm very sorry to do sth./about sth./for sth.lPlease exc

2、use me.lI apologize.lIts my fault.Gratitudel多謝lThank you for doing sth.lI appreciate it.l. is appreciated.lIm grateful.lIts kind of you to do sth.Farewelll再見lSee you.lGoodbye.lGoodday.Words & Expressionsl存款ldepositl取款lwithdrawl兌換lexchangel自動取款機lATMl開立賬戶lopen an accountl7號柜臺lcounter No. 7l申請貸款lapply

3、for a loanl信貸部lLoans Departmentl活期賬戶lcurrent accountl定期賬戶lfixed accountl最低余額lminimum balancel填寫申請表lcomplete/fill in/out the application forml利息linterestl計算lcalculatel護照lpassportl貨幣lcurrencyl審批結(jié)果lapproval statusl支票賬戶lchecking accountl預(yù)約lmake an appointmentl銀行存折lpassbookldeposit bookl費用lcharge/feel提交l

4、submitl手冊lbrochurel歐元lEurol美元lUSDl港幣lHKDl日元lJPYl加拿大元lCADl澳大利亞元lAUDl英鎊lGBPl=Great Britain Poundl瑞士法郎lCHFl=Confederation Helvetica FrancSentencesl我們?yōu)閮π钯~戶付3.5%的年利率。lWe pay 3.5% per annual on saving account.l活期賬戶的年利率是1.5%。lFor a current account, the rate is 1.5% per annual.l如果您是一位常住居民，您在辦理開戶時必須攜帶您的身份證。l

5、If you are a permanent resident, youll need your proper ID card with you when you are opening an account.l今日人民幣兌換美元的匯率為6.8。lThe exchange rate of RMB against USD today is 6.8.l如果您開的是定期賬戶，您就會得到寫有存款人姓名的定期存單，享受較高的利率；如果您開的是活期賬戶，您就可以隨時取款。取款時您只要出示您的存著即可。lIf you open a fixed account, you will have a deposit

6、 certificate in the name of the depositor and the interest rate is higher. If you open a current account, you may withdraw the money at any time. You just need to present your deposit book.Role-playWork in pairsStudent A acts client, while Student B acts bank cherk.Step 1: 雙方打招呼Step 2：B詢問有什么能幫到A的Ste

7、p 3： A詢問B（1）如何開立賬戶 （2）活期賬戶和定期賬戶的區(qū)別 （3）今天的美元兌換人民幣匯率 Step 4：雙方道別 lWhich do you prefer if you have some spare money, a demand deposit or a time deposit? ContinueContinue Topic 1: An Introduction to the Peoples Bank of ChinaThe presentation should include the following points:ContinContinueue Back Back lThe management structure of bank: head office, branches and sub-branches; lThe organizations of the headquart