1、-本頁為預覽頁PAGE14-本頁為預覽頁-本頁為預覽頁22春學期（高起本：1509、1603、1609、1703）客房部運營與管理（一）（二）（EI雙語）在線作業(yè)-00003第1題. 工程部做日常維護活動一般不包括 ( )選項A：計劃性維修選項B：預防性維修選項C：年度性大修選項D：日常維護參考答案：C第2題. When we are cleaning the guestroom, we should collect recyclable items and place them in the correct container on your cart, such as:選項A：Newspa

2、pers選項B：Aluminum cans選項C：Glass bottles選項D：All of the above參考答案：D第3題. Performance standard means( )選項A：A required level of performance that establishes the quality of work can be done選項B：A required level of work that establishes the quantity of work can be done選項C：A requested level of performance tha

3、t establishes the quality of work needs to be done選項D：A required level of performance that establishes the quality of work must be done參考答案：D第4題. 提起重物主要是以身體的部位是( )選項A：背選項B：腿選項C：臂膀選項D：腰參考答案：B第5題. The room status report sometimes called( )選項A：Room status list選項B：Room status sheet選項C：Housekeeping statu

4、s report選項D：Housekeeping report參考答案：D第6題. 下列什么不屬于客房部經(jīng)理的直接職責( )選項A：內(nèi)部預算選項B：制訂客房部工作計劃選項C：職業(yè)教育與培訓選項D：處理投訴參考答案：D第7題. 高溫消毒屬于( )。選項A：物理消毒選項B：化學消毒選項C：生物消毒選項D：以上都不對參考答案：A第8題. 下列時間段要付員工薪水的是 ( )選項A：晨會選項B：上午休息選項C：下午總結(jié)會選項D：以上全包括參考答案：D第9題. 客房服務員在清掃整理客房時,在完成了收集杯子和煙灰缸這一工序后,接下來的工作是( ) 。選項A：撤換床上用品選項B：整理床鋪選項C：除塵除跡選項D

5、：補充房間用品參考答案：A第10題. The guest made an acceptable accounting arrangement to settle his or her account but left without informing the front office department, is called ( )選項A：Skipper選項B：DNCO選項C：Due out選項D：Sleeper參考答案：B第11題. 公共洗手間的全面清洗工作常在( )進行?選項A：早上選項B：中午選項C：下午選項D：夜間參考答案：D第12題. Hotel OPLs use more( )

6、to enhance the detergents cleaning power. ( )選項A：Acidic選項B：All purpose cleaner選項C：Softer選項D：Alkali參考答案：D第13題. “DND”是指( )房態(tài)選項A：請即打掃選項B：住客房選項C：請勿打擾選項D：重要客人參考答案：C第14題. 服務員被客人叫進客房時,房門應該( ) .選項A：隨手關(guān)門選項B：讓房門半掩選項C：讓房門完全打開選項D：聽從客人的指示參考答案：C第15題. Which type of keys can open single guestroom and in some cases

7、also provide access to locked area such as the pool or gymnasium. ( )選項A：Emergency keys選項B：Master keys選項C：Storerooms keys選項D：Guest rooms key參考答案：D第16題. Why is important to clean areas to a high standard( )選項A：To meet guest expectations選項B：To achieve a high level of hygiene選項C：To meet safety regulati

8、ons選項D：To comply with legislation選項E：To extend the life of items cleaned參考答案：A,B,C,D,E第17題. How should you store your equipment ( )選項A：In the same place each time選項B：According to manufacturer instructions選項C：Neatly and safely選項D：Out of the way選項E：Similar item together參考答案：A,B,C,D,E第18題. What are Pub

9、lic Areas ( )選項A：The foyer選項B：Bars選項C：Restaurants選項D：Guestrooms選項E：Lifts and stairwells參考答案：A,B,C,E第19題. The primary functions of housekeeping department includes ( )選項A：Cleaning guest rooms選項B：Cleaning PA選項C：Establish and maintain cleaning standards選項D：Selling guestrooms參考答案：A,B,C第20題. 客房部日常使用的小型設備

10、包括()選項A：摸布選項B：掃把和拖把選項C：清潔提桶選項D：橡皮手套參考答案：A,B,C,D第21題. When we clean public areas,what equipment do you need.( )選項A：Vacuum cleaner選項B：Floor polisher選項C：Toilet cleaner選項D：Broom參考答案：A,B,D第22題. In housekeeping department, what types of keys do they commonly use ( )選項A：Emergency keys選項B：Master keys選項C：Sto

11、rerooms keys選項D：Guest rooms key參考答案：A,B,C,D第23題. Most hotels will have in place procedures for cleaning guestrooms. In general terms ( )選項A：Strip and remake the bed選項B：Clean the rest of the bedroom選項C：Clean the kitchen選項D：Clean the bathroom選項E：Vacuum the floor參考答案：A,B,C,D,E第24題. What equipment do yo

12、u need to clean PAs. ( )選項A：Vacuum cleaner選項B：Floor polisher選項C：Mop選項D：Broom選項E：Dust pan and brush參考答案：A,B,C,D,E第25題. Linen including ( )選項A：Bed linen選項B：Bath linen選項C：Table linen選項D：Uniform參考答案：A,B,C第26題. Why must we maintain our cleaning equipment when we cleaning guestrooms? ( )選項A：Prevent damage

13、 to the equipment選項B：Prevent damage to the surface being cleaned選項C：Extend the life of the item選項D：Reduce risk of personal injury參考答案：A,B,C,D第27題. 飯店運營中循環(huán)使用物品包括( )選項A：床選項B：床單選項C：真空吸塵器選項D：沐浴露參考答案：A,B,C第28題. 客房服務員在清潔客房的時候他所使用的萬能鑰匙絕對不可以( )選項A：放在清潔車上選項B：放在清潔藍內(nèi)選項C：掛在脖子上選項D：系在腰上參考答案：A,B第29題. What factors

14、affect cleaning standards and services offered. ( )選項A：Star rating選項B：Star skill levels選項C：Polices and procedures選項D：Target markets選項E：Hotel locations參考答案：A,B,C,D,E第30題. Non-Inventories include ( )選項A：Soap選項B：Comb選項C：Bath powder選項D：Shampoo參考答案：A,B,C,D第31題. 水不是客房部常用的化學物品選項A：對選項B：錯參考答案：B第32題. Acids ha

15、ve PHs of less than 7 to 0, which is the most acidic. Alkalies have values of more than 7 to 14, which is the most alkaline.選項A：對選項B：錯參考答案：A第33題. Vacuuming the floor of the guest room is NOT usually the last task to be completed.選項A：對選項B：錯參考答案：B第34題. 客房服務員在清潔客房的時候可以將換下的床單、被套、枕套,放入工作車的布草袋內(nèi)或者房間的地上。選項A

16、：對選項B：錯參考答案：B第35題. 雖然業(yè)內(nèi)飯店提供的服務水平差別很大,但是簡單的來說,飯店基本上分為三類,即度假型飯店、商務型飯店和公寓型飯店。選項A：對選項B：錯參考答案：B第36題. Public areas are those parts of the hotel to which the public has access.選項A：對選項B：錯參考答案：A第37題. 崗位說明不僅包括該崗位員工的工作職責,向誰匯報與負責,附加責任以及工作條件和工作中要使用的設備與材料等條件。選項A：對選項B：錯參考答案：B第38題. 客房的清掃順序是VIP房,掛有“請清理房間”的房,住客房,走客房,

17、空房。選項A：對選項B：錯參考答案：A第39題. 度假型飯店為客人提供住宿必要的設施,而非不必要的高檔次居住設施。選項A：對選項B：錯參考答案：B第40題. Cleaning schedule is not a list of cleaning tasks to be completed and frequency.選項A：對選項B：錯參考答案：B第41題. “Room situation”意思是房間狀態(tài),一般房間狀態(tài)分為:住房已清潔、住房未清潔、空房已清潔、維修房等。選項A：對選項B：錯參考答案：B第42題. 去漬時,污漬面宜向上放置在毛巾上,從布件正面施加去漬劑,盡量用強力擦拭.選項A：對

18、選項B：錯參考答案：B第43題. Room attendant should clean and dry the tub and shower area with toilet cleaner.選項A：對選項B：錯參考答案：B第44題. In housekeeping department, the most expensive operating cost is salaries and wages.選項A：對選項B：錯參考答案：A第45題. DNCO (did not check out) means the guest made arrangements to settle his/her account (and thus is not a skipper), but has left without informing the front office.選項A：對選項B：錯參考答案：A第46題. A resident manager is often appointed to take responsibilities when the general manager and the manager-on-duty are both a