GeneralEtiquette1.GeneralEtiquette1.WhatisEtiquette?Etiquetteisrespect,goodmanners,andgoodbehavior.Itisnotjusteachofthesethings,butitisallofthesethingsrolledintoone.Websterdefinesitas"theforms,manners,andceremoniesestablishedbyconventionasacceptableorrequiredinsocialrelations,inaprofession,orinofficiallife.“2.WhatisEtiquette?EtiquetteisClassification(Fromtherespectoftransmitting,interpersonalrituals):BusinessetiquetteserviceetiquettesocialetiquetteforeignetiquetteChiefetiquetteetiquette3.Classification(FromtherespsocialetiquetteBusinessetiquetteMeetingPeopleDiningIntroductionHandshakesEyecontactChineseWesternBusinessAttireBusinessCardTelephoneOffice4.socialetiquetteBusinessetiquQuestions:What’sthe“firstcustom”intheinternationalsociety?被國際社會公認的“第一禮俗”是什么？“Ladyfirst”.

5.Questions:What’sthe“firstcuMeetingPeopleWhenmeetingpeoplebothyournonverbalandverbalbehaviorhelptodefineyoursocialskills.Usingeffectivehandshakes,goodeyecontact,andmakingtheproperintroductionsshowproperetiquette.6.MeetingPeopleWhenmeetingpeoA.Handshakes7.A.Handshakes7.Toaneffectivehandshake:Sayyournameandextendyourhand.Handshakesarevitalinsocialsituations.Developacomfortablehandshakeandkeepitconsistent.Handshakesshouldnotbetoohard;ortoosoft.Makeasolidconnectionofthewebskinbetweenthethumbandforefinger.Thehostorpersonwiththemostauthorityusuallyinitiatesthehandshake.8.Toaneffectivehandshake:SayWhichIsWrong?CORRECTFALSE9.WhichIsWrong?CORRECTFALSE9.B.EyecontactEyecontactisanothercriticalfactorwhen

meetingpeople.Eyecontactincreasestrust.Itshowsconfidenceandgoodinterpersonal

skills.Eyecontactshowsrespectfor

thepersonandbusinesssituation.10.B.EyecontactEyecontactisaC.IntroductionProperintroductionshelptoestablishrapportwhenmeetingpeople.Authoritydefineswhosenameissaidfirst.Saythenameofthemostimportantpersonfirstandthenthenameofthepersonbeingintroduced.

11.C.IntroductionProperintroducIntroducepeopleinthefollowingorder:--amantoawoman--youngertoolder--non-officialtoofficial--juniorexecutivetoseniorexecutive

--colleaguetocustom12.IntroducepeopleinthefollowBusinessEtiquetteIfyouwantmoreresponsibilityandmoreautonomy,you'regoingtobetakenmoreseriouslyifyou'redressingappropriately.

如果你想被予以更多重任、擁有更多自主權，那么得體的穿著則會讓你顯得更加莊重.13.BusinessEtiquetteIfyouwantBusinessEtiquetteBusinessAttireBusinessCardOffice14.BusinessEtiquetteBusinessAttBusinessAttire1.Toattendaformalparty,howwillyoudressyourself?參加正式晚會，應如何著裝？--Aneveningdressorasuit.2.Onformaloccasions,howmanycolorsofallyourclothesshouldbe?在正式場合，一個人全身服裝的顏色應該多少種？--Nomorethanthree.15.BusinessAttire1.Toattendaf3.Onformaloccasions,whatkindofshoesshouldamanwear?在正式場合，男士應穿什么樣的鞋？--Blackleathershoes.黑皮鞋。4.Onformaloccasions,canamanmatchtheblackshoeswithwhitesocks?在正式場合，男士的黑皮鞋可以和白襪子搭配嗎？--No,hecan’t.16.3.Onformaloccasions,whatki5.Ifthesuitisbuttoned,whereshouldbethestickpin?西裝系著扣時，領帶夾應在襯衫的哪兩粒鈕扣之間？--Betweenthesecondbuttonandthethirdbuttonoftheshirt.6.Ifthesuitisunbuttoned,whereshouldbethestickpin?西裝敞著穿時，領帶夾應在襯衫的哪兩粒鈕扣之間？--Betweenthethirdbuttonandthefourthbuttonoftheshirt.17.5.Ifthesuitisbuttoned,whe7.Whenyourforeignfriendsays,“Yournewdressissobeautiful.”whatareyousupposedtosay?--Youshouldsay,“Thanks,Iamgladyoulikeit.”18.7.WhenyourforeignfriendsaThebywordfordressinthewesternbusinessworldisconservative.Thismeansnothingtooflashy,tooprovocative,toocasual,tootightortoorevealing.

19.ThebywordfordressintheweFortheladies,thefollowingdressitemsarecommon

Pantsuit長褲西服裝

Knee-lengthskirtorfull-lengthdress

齊膝裙或長裙

Dresspants正裝長褲

Blouse襯衫

Jacket夾克

High-heels高跟鞋

Dressshoes時裝鞋

20.Fortheladies,thefollowingFormen,thesearetheacceptednormsforbusinessattire:

Suitandtie西服和領帶:Therearemanyvariationsonthecut(orstyle)ofthesuit,ofcourse,butthemostcommonlyfoundcutsareItalian,traditionalEnglish,andtraditionalAmerican.Manybusinesssuitsare

double-breasted(兩個口袋).

Acommonpatternconsidered

veryprofessionalisthepin-stripe.條紋狀21.Formen,thesearetheaccepteTherecognizedbusinesscolorsareblackandgray(darkoflight),butsomecompanieshaveestablishedothersastheirrecognizedcolor,suchasblue.

22.TherecognizedbusinesscolorsNot:Vest汗衫

Suspenders吊帶褲

Cufflinks帶袖口鏈扣的男士襯衫系列

Oxfords牛津衫

Thefollowingitemsareusuallynotacceptableinmostwhite-collarenvironments:

Jeans牛仔系列

T-shirts體恤衫

Tanktops條紋背心

Open-toedorlow-cutshoes(low-cuts)

露腳趾的或平底的鞋

Sneakers運動鞋

Loafers休閑鞋

23.Not:Vest汗衫

SuspendeHowever,manywesternbusinesseshaveadoptedwhatiscommonlyreferredtoascasualFridaysordress-downFridays,wheretheyallowemployeeswhoarenotdealingdirectlywiththepublictowearcasualattire,includingsomeoftheusuallynon-acceptableitemsmentionedabove.24.However,manywesternbusinessGeneralRules:Darkcolorsuitsordresses；穿深色套裝；Blackshoes,freshlypolished;穿黑色鞋子；要擦得亮亮的Verylittlejewelry-worndiscreetly;盡量不戴首飾，戴的話要非常小心；Calm,slowgesturesandslowmovements;保持冷靜，做手勢要緩慢，不要手忙腳亂Shouldersback,chinup.挺胸抬頭。25.GeneralRules:DarkcolorsuitsBusinessCardWaittobeintroducedbeforepresentingit.Alwayspresentyourcardwiththeprinted

sideup.Giveittohighest-rankingindividualorleaderofthegroupfirst.Presentingacardwithtwohands.It’sbesttoholdthecardbythetwouppercorners.Receiveabusinesscardwithbothhand.Alwaystreatothers’cardswithrespect.26.BusinessCardWaittobeintrodInTheOfficeKeepingEtiquetteintheofficeEverybosscertainlysetthetoneforhisemployees'behavior,itisuptoyourboss,ifyourbossisrudeorbossy,theemployeeswillbe,too.Ifyourbosstreatemployeesandcustomerswithfairnessandrespect,this,too.Theruleisuptoyourboss'behavior.

27.InTheOfficeKeepingEtiquetteHowtokeepetiquetteintheoffice,here's:1.Saying"Hello"toyourcolleagues,whenyou

meetthemactivelyeverymorning.Ofcourse,youalsokeepsmile,itwillremaina

deepimpressioninyourcolleagues;2.Afteraladywhenyouareintooroutofaroom,

ifthedoorisshut,youshouldopenitforlady.

Thisisoneofgentleman'setiquette,itisthe

baseofetiquetteintheoffice.

Bytheway,youalsodoitwhenyoumeetaman;

28.Howtokeepetiquetteintheo3.Keepinglowtoneintheoffice.

Itisrudetospeakloudlyintheoffice,Don'tdoit.

Itwillboretheothers,theycouldnotconcentrate

ontheirwork;4.Calmingdownyourmindassoonaspossible.

Whenyoucouldnothelpbeingangry.

Ithinkitisworthnothing,Idonotbeangryat

anythingintheoffice,Idon'tcareforit,itisjust

aworkelse.29.3.Keepinglowtoneintheof5.Keepingsmileintheoffice.smilecouldmaketheotherhappy,couldinfluencesadmind;6.Respectingthedifferentopinion.

Differentpeoplehavedifferentopinion,youshouldrespecttheother;7.Keepingyourclothinganddeskneatandclean.Nonelikeamanwithuntidyanddirtyclothing.30.5.Keepingsmileintheoffic8.Puttingthewasteinthegarbagebin.

Therewasaplaceforeverythingandeverythingwasalwaysinitsplace.9.SayinggoodbyetomanwhostillstayintheofficewhenyouareOffwork.

Keepingagoodetiquetteisagoodhabit,italsocouldtietherelationshipwithyourcolleaguetightly.31.8.Puttingthewasteinthega3.WhatdoesTOPmeanintheinternationaletiquette?在國際禮儀中，TOP指的是哪三個原則？Time,ObjectiveandPlace時間，目的,地點。32.3.WhatdoesTOPmeanintheinAdviceonetiquetteAlwaysrememberthethreemostcommonwordsinsociallife.--Thanks,Excuseme(sorry),Please.Bepunctualatmeetings,atsocialgatherings,andatwork.Keepyourpromise.Givesincerecompliments.33.AdviceonetiquetteAlwaysremeReturntelephonecallsin24hours.Answerimportantletterswithin3days,andanswerallletterswithintwoweeksorsooner.Listentothewordsofothersinsteadofconcentratingonyourownwords.Keepsmile.34.Returntelephonecallsin24hGeneralEtiquette35.GeneralEtiquette1.WhatisEtiquette?Etiquetteisrespect,goodmanners,andgoodbehavior.Itisnotjusteachofthesethings,butitisallofthesethingsrolledintoone.Websterdefinesitas"theforms,manners,andceremoniesestablishedbyconventionasacceptableorrequiredinsocialrelations,inaprofession,orinofficiallife.“36.WhatisEtiquette?EtiquetteisClassification(Fromtherespectoftransmitting,interpersonalrituals):BusinessetiquetteserviceetiquettesocialetiquetteforeignetiquetteChiefetiquetteetiquette37.Classification(FromtherespsocialetiquetteBusinessetiquetteMeetingPeopleDiningIntroductionHandshakesEyecontactChineseWesternBusinessAttireBusinessCardTelephoneOffice38.socialetiquetteBusinessetiquQuestions:What’sthe“firstcustom”intheinternationalsociety?被國際社會公認的“第一禮俗”是什么？“Ladyfirst”.

39.Questions:What’sthe“firstcuMeetingPeopleWhenmeetingpeoplebothyournonverbalandverbalbehaviorhelptodefineyoursocialskills.Usingeffectivehandshakes,goodeyecontact,andmakingtheproperintroductionsshowproperetiquette.40.MeetingPeopleWhenmeetingpeoA.Handshakes41.A.Handshakes7.Toaneffectivehandshake:Sayyournameandextendyourhand.Handshakesarevitalinsocialsituations.Developacomfortablehandshakeandkeepitconsistent.Handshakesshouldnotbetoohard;ortoosoft.Makeasolidconnectionofthewebskinbetweenthethumbandforefinger.Thehostorpersonwiththemostauthorityusuallyinitiatesthehandshake.42.Toaneffectivehandshake:SayWhichIsWrong?CORRECTFALSE43.WhichIsWrong?CORRECTFALSE9.B.EyecontactEyecontactisanothercriticalfactorwhen

meetingpeople.Eyecontactincreasestrust.Itshowsconfidenceandgoodinterpersonal

skills.Eyecontactshowsrespectfor

thepersonandbusinesssituation.44.B.EyecontactEyecontactisaC.IntroductionProperintroductionshelptoestablishrapportwhenmeetingpeople.Authoritydefineswhosenameissaidfirst.Saythenameofthemostimportantpersonfirstandthenthenameofthepersonbeingintroduced.

45.C.IntroductionProperintroducIntroducepeopleinthefollowingorder:--amantoawoman--youngertoolder--non-officialtoofficial--juniorexecutivetoseniorexecutive

--colleaguetocustom46.IntroducepeopleinthefollowBusinessEtiquetteIfyouwantmoreresponsibilityandmoreautonomy,you'regoingtobetakenmoreseriouslyifyou'redressingappropriately.

如果你想被予以更多重任、擁有更多自主權，那么得體的穿著則會讓你顯得更加莊重.47.BusinessEtiquetteIfyouwantBusinessEtiquetteBusinessAttireBusinessCardOffice48.BusinessEtiquetteBusinessAttBusinessAttire1.Toattendaformalparty,howwillyoudressyourself?參加正式晚會，應如何著裝？--Aneveningdressorasuit.2.Onformaloccasions,howmanycolorsofallyourclothesshouldbe?在正式場合，一個人全身服裝的顏色應該多少種？--Nomorethanthree.49.BusinessAttire1.Toattendaf3.Onformaloccasions,whatkindofshoesshouldamanwear?在正式場合，男士應穿什么樣的鞋？--Blackleathershoes.黑皮鞋。4.Onformaloccasions,canamanmatchtheblackshoeswithwhitesocks?在正式場合，男士的黑皮鞋可以和白襪子搭配嗎？--No,hecan’t.50.3.Onformaloccasions,whatki5.Ifthesuitisbuttoned,whereshouldbethestickpin?西裝系著扣時，領帶夾應在襯衫的哪兩粒鈕扣之間？--Betweenthesecondbuttonandthethirdbuttonoftheshirt.6.Ifthesuitisunbuttoned,whereshouldbethestickpin?西裝敞著穿時，領帶夾應在襯衫的哪兩粒鈕扣之間？--Betweenthethirdbuttonandthefourthbuttonoftheshirt.51.5.Ifthesuitisbuttoned,whe7.Whenyourforeignfriendsays,“Yournewdressissobeautiful.”whatareyousupposedtosay?--Youshouldsay,“Thanks,Iamgladyoulikeit.”52.7.WhenyourforeignfriendsaThebywordfordressinthewesternbusinessworldisconservative.Thismeansnothingtooflashy,tooprovocative,toocasual,tootightortoorevealing.

53.ThebywordfordressintheweFortheladies,thefollowingdressitemsarecommon

Pantsuit長褲西服裝

Knee-lengthskirtorfull-lengthdress

齊膝裙或長裙

Dresspants正裝長褲

Blouse襯衫

Jacket夾克

High-heels高跟鞋

Dressshoes時裝鞋

54.Fortheladies,thefollowingFormen,thesearetheacceptednormsforbusinessattire:

Suitandtie西服和領帶:Therearemanyvariationsonthecut(orstyle)ofthesuit,ofcourse,butthemostcommonlyfoundcutsareItalian,traditionalEnglish,andtraditionalAmerican.Manybusinesssuitsare

double-breasted(兩個口袋).

Acommonpatternconsidered

veryprofessionalisthepin-stripe.條紋狀55.Formen,thesearetheaccepteTherecognizedbusinesscolorsareblackandgray(darkoflight),butsomecompanieshaveestablishedothersastheirrecognizedcolor,suchasblue.

56.TherecognizedbusinesscolorsNot:Vest汗衫

Suspenders吊帶褲

Cufflinks帶袖口鏈扣的男士襯衫系列

Oxfords牛津衫

Thefollowingitemsareusuallynotacceptableinmostwhite-collarenvironments:

Jeans牛仔系列

T-shirts體恤衫

Tanktops條紋背心

Open-toedorlow-cutshoes(low-cuts)

露腳趾的或平底的鞋

Sneakers運動鞋

Loafers休閑鞋

57.Not:Vest汗衫

SuspendeHowever,manywesternbusinesseshaveadoptedwhatiscommonlyreferredtoascasualFridaysordress-downFridays,wheretheyallowemployeeswhoarenotdealingdirectlywiththepublictowearcasualattire,includingsomeoftheusuallynon-acceptableitemsmentionedabove.58.However,manywesternbusinessGeneralRules:Darkcolorsuitsordresses；穿深色套裝；Blackshoes,freshlypolished;穿黑色鞋子；要擦得亮亮的Verylittlejewelry-worndiscreetly;盡量不戴首飾，戴的話要非常小心；Calm,slowgesturesandslowmovements;保持冷靜，做手勢要緩慢，不要手忙腳亂Shouldersback,chinup.挺胸抬頭。59.GeneralRules:DarkcolorsuitsBusinessCardWaittobeintroducedbeforepresentingit.Alwayspresentyourcardwiththeprinted

sideup.Giveittohighest-rankingindividualorleaderofthegroupfirst.Presentingacardwithtwohands.It’sbesttoholdthecardbythetwouppercorners.Receiveabusinesscardwithbothhand.Alwaystreatothers’cardswithrespect.60.BusinessCardWaittobeintrodInTheOfficeKeepingEtiquetteintheofficeEverybosscertainlysetthetoneforhisemployees'behavior,itisuptoyourboss,ifyourbossisrudeorbossy,theemployeeswillbe,too.Ifyourbosstreatemployeesandcustomerswithfairnessandrespect,this,too.Theruleisuptoyourboss'behavior.

61.InTheOfficeKeepingEtiquetteHowtokeepetiquetteintheoffice,here's:1.Saying"Hello"toyourcolleagues,whenyou

meetthemactivelyeverymorning.Ofcourse,youalsokeepsmile,itwillremaina

deepimpressioninyourcolleagues;2.Afteraladywhenyouareintooroutofaroom,

ifthedoorisshut,youshouldopenitforlady.

Thisisoneofgentleman'setiquette,itisthe

baseofetiquetteintheoffice.

Bytheway,youalsodoitwhenyoumeetaman;

62.Howtokeepetiquetteint