Unit16AppointmentEtiquette約會(huì)禮儀UnitSixteenAppointmentEtiquette

約會(huì)禮儀FocalPoints1.Howtoarrangeanappointment.2.Howtocancelanappointment.3.Howtorescheduleanappointment.ContentsLeadin1ReadingA2ReadingB3ReadingC45ExercisesTestyourAppointmentEtiquette1.Receptionist:“Goodmorning.”You:“Goodmorning,I'vecometo_______Mrs.Twain.” A.visit B.see C.dobusinesswith D.holdatalkwith 2.Receptionist:“Haveyougota(n)_____________?” A.meeting B.arrangement C.date D.appointment Whichsoundsthemostnatural?“I'mafraidshe's_________atthemoment.” A.withsomeone B.engaged C.taken D.outofstockWarming-upTestyourAppointmentEtiquetteWhichofthefollowingwouldbethemostappropriatetouseinabusinessenvironment?“Mrs.Smithwillbeafewminutes,__________.” A.sitdown B.pleasetakeaseat C.takeapew D.taketheweightoffyourfeet 5.Onthetelephone:“IhaveanappointmentwithRichardJonesat2.15,butI'mafraid____________.” I'mnotattime B.I'mrunningabitlate C.I'montime D.I'moutoftime 6.WhichofthefollowingisNOTpossible? callameeting B.arrangeameeting C.attendameetingD.appointameeting Warming-upHowtoScheduleAppointmentsEfficiently

Anappointment-crammedschedulecantakeonalifeofitsown,gobblingup

yourworkdayslikearavenousbeast.Tameyourschedulebyadoptingsomeofthefollowingsimpletechniques.Thesecrettosuccessliesinapplyingthemfirmlyandconsistently.1．Blockouttimeonyourscheduleforsolitarywork.Guardthisappointmentwithyourselffiercely.Makeitclearyou'llacceptnophonecallsorpop-invisits.Ifpossible,escapetoasolitaryspotduringthistime.2．Deflectexcessiverequestsforyourtimefromco-workers.Askthosewhosquanderyourtimetosubmitwrittenproposals,orschedulemeetingtimeswiththemfarenoughoutsothattheymightjustsolvetheissuesontheirown.ReadingAUnitSixteenAppointmentEtiquetteHowtoScheduleAppointmentsEfficiently

3．Allotblocksoftimeformakingandtakingphonecalls.Avoidphonetagbysuggestingthesetimestocallers.Takealistofcallstomakewhenyouhaveadriveoflongerthan10minutes.4．Clusterout-of-officemeetingsgeographically.Travelingtoandfromappointmentsusesupvastamountsoftime.5．Communicateclearlyhowmuchtimeyouhavetomeetwithpeople,andthenenforcethefinishtimes.Scheduleappointmentsinyourownofficeback-to-backsothearrivalofonepersonencouragesthedepartureoftheother.6．Keeptrackofhowmuchofyourworkweekyoudevotetoappointments.Iftheamountexceeds50percent,evaluatewhetherotherpeople'sagendasareoverpoweringyours.ReadingAUnitSixteenAppointmentEtiquetteHowtoScheduleAppointmentsEfficientlyTips&WarningsBerealisticabouttraveltimetooff-sitemeetings.Manyaschedulehasbeensabotagedbecauseitdidn'tfactorinheavytrafficorpublictransportationdelays.Bewareofthephrase"Let'sdolunch."Meetingforarestaurantlunchwillsuckaminimumof90minutesfromyourschedule.Askyourselfwhetherwhatyouwillaccomplishwillbeworththetimeinvested.Sometimesitwill.Ifyou'vebeentryingtomeetwithyourbossforweeks,forexle,gettinghimorheroutoftheofficeforlunchmayprovideuninterrupted,focusedtime.ReadingAUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyIfyouhaveabusyschedule,chancesareyouaregoingtohavetoeventuallycancelanappointment.Acancelledappointmentequateswithchanginganother’sschedule.Whenyoucancelanappointmentyouareaffectingthedayofthosewithwhomyouarecancelling.Yourreasonmaybeimportant(youmighthaveanemergency)itmaybevalid(conflict)oritmaybeanoversight(double-booking).It’spossible,however,yourneedtocancelmaybemoreselfish.Youmayhaveabetteroffer.Thatiswhereetiquetteandconsiderationcomein.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyYourfirstorderofbusinessistobeginyourchangeofplansbycallingandcancellingwithstyle.Yes,Ididsaycall.Inthisdayofemail,havingtomakeanactualphonecallmightbeabitofashock.Butyouarenowimpingingonsomeoneelse’sday.Convenienceisnolongeraboutyou.Youallowedinconveniencetoruleyouwhenyoudecidedtocanceltheappointment.Nowyouneedtomakeyourdecisionconvenientforthecanceled.Properetiquetteinsiststheleastyoudoismakeaphonecallandpersonallytakecareofthis.Ifit’spossibletotalktothispersonfacetofacethenallthebetter.Oddsare,however,thataphonecallismuchmorereasonable.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyYourphonecallshouldbeginwithyouasking,“Isthisagoodtimetocall?”Actually,mostphonecallsshouldbeginwiththatlittlequestion.Makingsureyourcallisconvenientforthem.Letthemknowyoucareenoughaboutwhattheyaredoing,andyouarewillingtocallback.Nextyouneedtoexplainwhatyourcallisregarding.Simplysay,“I’mcallingabouttheappointment(orlunchorphonecall,etc.)wehavescheduledforWednesdayat3:00.”Lettingthemknowthatyouaretalkingaboutaspecifictimeinbothofyourweekallowsthelistenertorealizethatyouhavetheminyourcalendarandit’saquickrecallforthem.Ifthereissomethingspecificyouweresupposedtotalkaboutyoucanmentionthattoo.ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyNowthatyou’vecalled,madesureit’sagoodtimetotalkandidentifiedwhatyouarecallingabout,allthat’sleftistosimultaneouslyapologizethatyouneedtocancel,explainwhathappened(orwhyyouneedtocancel)andthenrescheduleifnecessary.Beginningbysaying“I’mreallysorry,Mary,butI’mgoingtohavetocancelourappointment.Yousee,I’veaccidentallydouble-bookedthattimeandtheotherappointmentinvolvedthreeotherclients.”LetMaryknowthatyou’dliketoseeherbutreschedulingwithher,theoneperson,iseasierthanaffectingthreeotherpeople’slives.Followthisupbyapologizingagain.“Mary,IrealizethisisinconvenientandIdoapologize.CouldwepleaserescheduleforFridayofthesameweek?Ihavethesametimeof3:00available.Whatdoesyourschedulelooklike?”ReadingBUnitSixteenAppointmentEtiquetteHowtoCancelanAppointmentPolitelyFinally,it’samatterofironingoutthedetailsofwhentomeetagain.Andmakesuretherearenopossibleconflictsforthisfuturedate.Oncethat’sdoneyouneedtothankthemfortakingthetimetotalk,forunderstandingandreschedulingandthenreconfirmwhenyourfutureappointmentis.Somethinglike,“Mary,thankssomuchfortakingmycall.Ireallyappreciateyourunderstandingaboutthiscancellation.I’mlookingforwardtoseeingyouonFriday,the22ndat3:00.I’llseeyouhereatmyoffice.Thanksagain,Mary.Goodbye.”Schedulesarefullandthere’sboundtobeaconflicthereandthere.Whenyoudoneedtocancelanappointmentwithanotherhumanbeing,keepinginmindthatyouareaffectingtheirscheduleandbeingconsciousofthatwillmakecancellingeasieronthemandonyou.ReadingBUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterviewHowyougoaboutdoingreschedulingajobinterviewreflectsonyourprofessionalism

andabilitytohandleconflictandstressfulsituations.Youcantalkyourselfoutofajobifyoutrytorescheduleinappropriately.Thisisasbadasifyoudidnotshowupfortheinterviewwithoutcalling.Employersaremorelikelytosympathize1withyourneedtorescheduleifyouapproachthemasaprofessional.Dramatization

andoverblown

excusesarenotthebestwaystorelateyourproblemtointerviewers.Calmandpoliterequeststorescheduleaninterviewarethewaytogo.ReadingCUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterview1．Calltheemployerassoonasyoudiscoverthetimeconflict.Evenifyoucallafteryourinterviewwastobeginandyoucan'tspeaktotheinterviewerdirectly,leaveamessagefortheemployeraboutwhathappenedandaskhimtocallyouwhenitisconvenienttorescheduletheinterview.2．Speakcalmlyandclearlyifyouareinanemergencysituation.Brieflystatethereasonforneedingtorescheduleandaskifitispossibletodoso.3．Emailtheemployerifhepreferstoemailandyoustillhaveafewdaysbeforeyourinterview.Ifyouaredowntothewire,however,aphonecallispreferable.ReadingCUnitSixteenAppointmentEtiquetteAProfessionalWaytoRescheduleaJobInterview4．Avoidexcessiveapologiesorlongexplanations.Simplystateyoursituationandrequestanothertimefortheinterview.Speakconfidentlytoportrayyourabilitytostaycalmunderpressureandtocontrolanotherwisedifficultsituation.Forexle,ifyoucalltheinterviewer,say,"Hello,Mr.Wilson.ThisisBobSmith,andIhaveanunforeseenconflictwithourinterviewnextTuesday,the16that4p.m.Woulditbepossibletoreschedule?“5．Rescheduletheinterviewonlyifyouhaveavalidreason,suchasbeingveryill.Don'tgototheinterviewifyouhaveacontagiousillness.ReadingCUnitSixteenAppointmentEtiquetteI.Role-play:Makeanappointment.Actouttherole-playaccordingtothefollowingcues.Exercises

StudentA:PatientStudentB:Secretaryofadoctor’sofficeA:Youneedtomakeadoctor'sappointmentbecauseyouhurtyourbackwhileyouwerecleaningthehouse.Callthedoctor'sofficeandmaketheappointment.B:Youworkinadoctor'sofficeansweringthephones.II.Rescheduleanappointment.Actouttherole-playaccordingtothefollowingsituation.Exercises

StudentA:JulietStudentB:DavidJuliethasphonedDavidtotellhimthatsomethinghashappenedsoshecan’tmeethimonMondayafternoon.Theytrytorearrangetheappointment,butDavidisbusyonTuesdayandWednesday.DavidarrangesthemeetingtimeonThursdaysohecanmeetJulietat9:00.JulietasksDavidtocallherifanybodycancelshismeetingonTuesday.III.

WriteanemailExercisesYouhavemadeanappointmentwithLisaScott,FinanceExecutiveofAppleSoftwareLimited,tomeetheronDecember20,at10:30a.m.atheroffice.Butyou’vejustlearnedthatyourfriendhadacaraccidentandyouneedtogothehospital.WriteanemailtoLisatocancelyourappointmentwithher.Partoftheemailhasbeendoneforyou.III.WriteanemailExercisesDearLisa,IamsorrytocancelmyappointmentonDecember20,at10:30a.m.atyourcorporateofficeasIamgoingoutofstationforpersonalreasons._________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________________Idecidedtogotothehospitalthisverymorning,soI'mwritingthislettertoinformyou.Ihopethiswillnotdisturbyourschedule.Sorryforinconvenience.IlookforwardtomeetyouinpersonfortheappointmentwhichIwillrescheduleandmyofficewillletyouknowthetime,dateandvenueinadvance.Yourstruly,ChristopherSmithcrammedADJIfaplaceiscrammedwiththingsorpeople,itisfullofthem,sothatthereishardlyroomforanythingoranyoneelse.塞滿的例：Thehouseiscrammedwithpricelessfurnitureandworksofart.這房子里堆滿了價(jià)值連城的家具和藝術(shù)品。

Words&Expressionsgobbleup狼吞虎咽；貪婪地抓住

例：EmergingfirmsareadvancingonagreaternumberoffrontsthantheJapanesedid30yearsagoandalsoadvancingmuchfaster,gobblingupWesternrivals.新興企業(yè)正在蓬勃發(fā)展著，無論是從廣度還是速度上來說，取得的成績都比30年前日本國的興起還要優(yōu)異，勢(shì)將鯨吞蠶食其西方的對(duì)手們。Words&Expressionsravenousadj.貪婪的；渴望的；狼吞虎咽的

例：Theravenousappetiteforfossilfuelstracespartlytoaneconomicstimulusprogramin1997.現(xiàn)在對(duì)化石燃料的貪婪需求部分的源于一項(xiàng)始于1997的經(jīng)濟(jì)刺激計(jì)劃。Words&ExpressionssolitaryADJApersonoranimalthatissolitaryspendsalotoftimealone.獨(dú)處的例：Paulwasashy,pleasant,solitaryman.保羅是個(gè)靦腆的、討人喜歡的、慣于獨(dú)處的人。

Words&ExpressionsdeflectV-TIfyoudeflectsomethingsuchascriticismorattention,youactinawaythatpreventsitfrombeingdirectedtowardyouoraffectingyou.轉(zhuǎn)移例：Cagechangedhisnametodeflectaccusationsofnepotism.凱奇改了名字以轉(zhuǎn)移裙帶關(guān)系的指責(zé)。

Words&Expressionssquander

V-TIfyousquandermoney,resources,oropportunities,youwastethem.浪費(fèi)(金錢、資源或機(jī)會(huì))例：Hobbsdidn'tsquanderhismoneyonflashycarsorothervices.霍布斯沒有把錢揮霍在奢華汽車或其他惡習(xí)上。

Words&ExpressionsallotV-TIfsomethingisallottedtosomeone,itisgiventothemastheirshare.分配例：Theseatsareallottedtothecandidateswhohavewonthemostvotes.這些席位被分配給了贏得了最多選票的候選人。

Words&Expressionsgeographicallyadv.在地理上；地理學(xué)上

例：Backinthedriver'sseat,heisnowdoingpreciselytheopposite:tryingoutnewapproachesanddiversifyingDell'sbusinessmodelbothgeographicallyandcommercially.回到駕駛員的席位，他要做的是相反的事情：嘗試新的方法，以及從地理和商業(yè)角度多元化戴爾的商業(yè)模式。Words&ExpressionsenforceV-TToenforcesomethingmeanstoforceorcauseittobedoneortohappen.強(qiáng)制執(zhí)行例：Theystruggledtolimitthecostbyenforcingalow-techspecification.他們通過強(qiáng)制執(zhí)行一種低技術(shù)規(guī)范來竭力限制成本。

Words&Expressionsoff-siten.工地外；廠區(qū)外

例：Today'sworkerstendtodressastheywant,shunthefactorycanteenandliveoff-sitewiththeirfriends.如今的工人們往往穿著隨意，不去工廠食堂就餐，與朋友們住在廠外。Words&ExpressionssabotageV-TIfamachine,railroadline,orbridgeissabotaged,itisdeliberatelydamagedordestroyed,forexle,inawarorasaprotest.蓄意破壞例：Themainpipelinesupplyingwaterwassabotagedbyrebels.主供水管道被叛亂分子故意破壞了。Words&ExpressionsequateV-T/V-IIfyouequateonethingwithanother,orifyousaythatonethingequateswithanother,youbelievethattheyarestronglyconnected.將…等同于;等同于

例：Butnowthediscountequatesto$60aton,whilethespotisabout$90aton.但現(xiàn)在，折扣為每噸60美元，而現(xiàn)貨價(jià)格則約為每噸90美元。Words&ExpressionsaffectV-TIfsomethingaffectsapersonorthing,itinfluencesthemorcausesthemtochangeinsomeway.(某事物)影響(某人或物)例：Morethansevenmillionpeoplehavebeenaffectedbydrought.七百多萬多人受到了干旱的影響。

Words&Expressionsoversight

1.N-COUNTIftherehasbeenanoversight,someonehasforgottentodosomethingwhichtheyshouldhavedone.疏忽例：Williamwasangeredandembarrassedbyhisoversight.威廉對(duì)自己的疏忽感到惱火和尷尬。2.ADJAnoversightcommitteeorboardisresponsibleformakingsurethataprocessorsystemworksefficientlyandcorrectly.監(jiān)督的

例：Thebillcreatesanoversightboardwiththeauthoritytoinvestigateandpunishaccountingfirms.該法案創(chuàng)建了一個(gè)有權(quán)調(diào)查并處罰會(huì)計(jì)師事務(wù)所的監(jiān)督委員會(huì)。Words&Expressionsimpingevi.撞擊；侵犯vt.撞擊例：Itmaynotcomeasasurprisetoparents,buthavingchildrenreallydoesimpingeonmaritalbliss.它的到來對(duì)父母不再是個(gè)驚喜，孩子的到來真的會(huì)影響婚姻的質(zhì)量。Words&ExpressionsoddsN-PLURALYourefertohowlikelysomethingistohappenastheoddsthatitwillhappen.可能性例：Whataretheoddsoffindingaparkingspacerightoutsidethedoor?就在門外找到一個(gè)停車位的可能性有多大？Words&ExpressionssimultaneouslyADV同時(shí)地例：Thetwogunsfiredalmostsimultaneously.兩支槍幾乎同時(shí)開火。

Words&ExpressionsaccidentallyADV意外地例：Apolicemanaccidentallykilledhistwobestfriendswithasinglebullet.一位警察意外地用一顆子彈殺死了他的兩個(gè)最好的朋友。

Words&Expressionsreconfirmvt.再確認(rèn)；再證實(shí)例：Iwanttoreconfirmmyreservation.我要再確定我的預(yù)約。

Words&ExpressionsconflictN-VARAconflictisaseriousdifferencebetweentwoormorebeliefs,ideas,orinterests.Iftwobeliefs,ideas,orinterestsareinconflict,theyareverydifferent.(信念、觀點(diǎn)、利益之間的)沖突例：Thereisaconflictbetweenwhattheyaredoingandwhatyouwant.他們?cè)谧龅暮湍阆胍闹g存在沖突。

Words&ExpressionsconsciousADJIfyouareconsciousofsomething,younoticeitorrealizethatitishappening.意識(shí)到的[v-linkADJ]例：ShewasveryconsciousofMaxstudyingher.她十分清楚馬克斯在仔細(xì)端詳著她。

Words&Expressionspro