Copyright?2015PearsonEducation,Inc.15-1Chapter15OperationsManagementLearningOutcomesDefineoperationsmanagementandexplainitsrole.Definethenatureandpurposeofvaluechainmanagement.Describehowvaluechainmanagementisdone.Discusscontemporaryissuesinmanagingoperations.Copyright?2015PearsonEducation,Inc.15-2Copyright?2015PearsonEducation,Inc.15-315.1Defineoperationsmanagementandexplainitsrole.ServiceFirmsvs.ManufacturingFirmsManufacturingfirmsproducephysicalgoods,suchascarsorfoodproductsServicefirmsproducenonphysicaloutputsintheformofservices,suchasmedicalandtransportationservicesCopyright?2015PearsonEducation,Inc.15-5ImprovingProductivityCopyright?2015PearsonEducation,Inc.15-6Deming:ImprovingMangers’ProductivityCopyright?2015PearsonEducation,Inc.15-7

Thetrulyeffectiveorganizationwillincreaseproductivitybysuccessfullyintegratingpeopleintotheoveralloperationssystem.Copyright?2015PearsonEducation,Inc.15-915.2Definethenatureandpurposeofvaluechainmanagement.ValueChainManagementCopyright?2015PearsonEducation,Inc.15-10ValueChainCopyright?2015PearsonEducation,Inc.15-11BenefitsofValueChainAnalysisCopyright?2015PearsonEducation,Inc.15-13Copyright?2015PearsonEducation,Inc.15-1415.3Describehowvaluechainmanagementisdone.TheValueChainManagementProcessCopyright?2015PearsonEducation,Inc.15-15

Thedynamic,competitiveenvironmentfacingcontemporaryglobalorganizationsdemandsnewsolutions.OrganizationalProcessesandLeadershipCopyright?2015PearsonEducation,Inc.15-17

BetterdemandforecastingSelectfunctionsdonecollaborativelywithotherpartnersinthechainNewmeasuresneededforevaluatingtheperformanceofvariousactivitiesalongthechainEmployeesandHumanResourcesCopyright?2015PearsonEducation,Inc.15-18FlexiblejobdesignEffectivehiringprocessOngoingtrainingObstaclestoValueChainManagementCopyright?2015PearsonEducation,Inc.15-19CapabilitiesandPeopleCopyright?2015PearsonEducation,Inc.15-21Capabilities:CoordinationandcollaborationConfigurationthatsatisfiescustomersandsuppliersEducationofinternalandexternalpartnersPeople:CommitmentTimeEnergyCopyright?2015PearsonEducation,Inc.15-2215.4Discusscontemporaryissuesinmanagingoperations.ContemporaryIssuesCopyright?2015PearsonEducation,Inc.15-23TechnologyQualityinitiativesProjectmanagementQualityGoalsCopyright?2015PearsonEducation,Inc.15-25ISO9000SixSigmaProjectManagementCopyright?2015PearsonEducation,Inc.15-26

Thetaskofgettingprojectactivitiesdoneontime,withinbudget,andaccordingtospecifications.PERTNetworkAnalysisCopyright?2015PearsonEducation,