Hana

ConfidentialHANACulture（7Habits）MICROELECTRONICSCPDPTrainersDevelopmentTrainingGroupDiscussWhatHappen?SeekFirsttoUnderstand

ThentobeUnderstood

知彼解已Habit5KeyProcesses重要過程Listening聆聽Hearing聽見Understanding理解=+Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodLevelofListening聽的層次Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodIgnore忽視聽Select選擇聽Pretend假裝聽Concentrate專注聽Empathy同理心傾聽情感多少我不關(guān)心你真可憐同情Sympathy冷漠Apathy同理心EmpathyHabit5：SeekFirsttoUnderstand

ThentobeUnderstoodEmpathy同理心體會對方的感受Understanding把體會表達(dá)出來ShowUnderstanding=+Habit5：SeekFirsttoUnderstand

ThentobeUnderstood假設(shè)你一是一個三歲小孩的父母，你的孩子生病了需要打吊針，針管插在孩子的胳膊上，孩子一直哭著，這個時候，您怎么讓孩子不哭呢？你很想不需要打針是嗎？很難受，很想把這點滴拿掉是嗎？你害怕打針要打很久？聽的取向

Do使動

Describe事實描述Reflectfeelings自我表達(dá)Relationship人際關(guān)系Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodParaphrasing重復(fù)和引申

Buffer緩沖劑Confirm確保理解對方的意思Pilot引導(dǎo)談話方向

Detachhearingandthinking把聽和想分開Habit5：SeekFirsttoUnderstand

ThentobeUnderstood“就我的理解，你的看法是……”“這么說，你的意思是……”“您看看我是不是準(zhǔn)確理解了您的意思……”“這么說，你認(rèn)為他是明知故犯……”“所以，你怕如果說點兒什么的話會使事情更糟？……”

Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodExample范例Advise建議: Givingcounsel,adviceandsolutionstoproblems. 給予忠告，建議和解決問題的方法。Probe探詢: Askingquestionsfromourownframeofreference/agenda. 從我們自己的心境或日常工作來尋找問題。Interpret說明: Explaininganother’smotivesandbehaviorbasedonourownexperiences.Tryingtofigurepeopleout. 從我們自己經(jīng)驗的基礎(chǔ)上來說明不同的動機和行為。努力去了解別人。Evaluate評價: Judgingandeitheragreeingordisagreeing. 判斷同意或者不同意。Habit5：SeekFirsttoUnderstand

ThentobeUnderstoodResponses(反應(yīng))AutobiographicUGLIOrange丑桔

Dr.Roland：一家制藥公司的研究人員Dr.Jones：一家制藥公司的研究人員Cardozo：南美最大的丑桔出口商Synergize

統(tǒng)合綜效Habit6Thewholeisgreaterthanthesumofitsparts.整體大于部分的總和Principle原則Habit6：Synergize統(tǒng)合綜效Tolerate忍耐Value尊重Differences

差異Habit6：Synergize統(tǒng)合綜效LevelsofCommunicationHighLowHighTrust信任Cooperation合作Accept接受Defensive自我防衛(wèi)（Win/LoseorLose/Win）Synergistic綜合綜效（Win/Win）Respectful妥協(xié)（Compromise）IsorNotHabit6：Synergize統(tǒng)合綜效Results-oriented,positivesynergy.結(jié)果導(dǎo)向，積極合作A

brainstormingfree-for-all.集體討論Cooperating合作Havingamutuallyagreed-uponendinmind.思想一致Groupthink(givingintopeerpressure).屈服于同伴的壓力Worththeeffortandhighlyeffective.

努力且高效Aprocess.一個步驟Acceptingothers’ideasasfulltruth.

接受別人的思想Alwayseasy.總是很容易Win-losecompetition.競爭Examining,exploringseekingdiverseperspectivesopenlyenoughtoalterorcompleteyourparadigm.檢查，探索，尋覓各種不偏私的想法，足以改變或完善你的方案Anegotiationtechnique.

一種談判技巧TheProcessofSynergizingHabit6：Synergize統(tǒng)合綜效SynergyProblemorOpportunitySynergizeHabit4,5&6TheResultThirdAlternativeWhatareyoudoing?Can’tyousee?I’msawingdownthistree.Youlookexhausted!Howlonghaveyoubeenatit?Overfivehours.AndI’mbeat!Thisishardwork.Well,whydon’tyoutakeabreakforafewminutesandsharpenthatsaw?I’msureitwouldgoalotfaster.Idon’thavetimetosharpenthesaw.

I’mtoobusysawing!……SharpentheSaw不斷更新Habit7Physical（身體）ProperNutrition適當(dāng)?shù)臓I養(yǎng)Exercise鍛煉Rest休息StressManagement壓力管理Habit7：SharpentheSaw不斷更新Mental（心智）Reading閱讀Writing書寫Thinking思考Habit7：SharpentheSaw不斷更新Spiritual（心靈）Readinginspiringliterature閱讀Throughspendingtimewithnature 親近大自然Meditating冥想Praying祈禱Habit7：SharpentheSaw不斷更新Social/Emotional（社會/情感）EmotionalBankAccount情感帳戶PublicVictory公眾成功Habit7：SharpentheSaw不斷更新Habit7：SharpentheSaw不斷更新FourDimensionsofRenewalPhysical身體=toLive生活Mental心智=toLearn學(xué)習(xí)Spiritual心靈=toLeaveLegacy放空Social/Emotional社會/情感=toLove愛

TheMaturityContinuumLowMaturityHighMaturityDependence（You）Independence（Me）Interdependence（We）2134657BeProactiveBeginwiththeEndInMindPutFirstThings