CommunicationSkillsintheOffice工作中的溝通技巧第一頁，共六十七頁。communicate[k??mju:n?ke?t]toexchangeinformationorconversationwithotherpeople,usingwords,signs,writingetc:Wecommunicatedmostlybye-mail.

第二頁，共六十七頁。communicatewithPeopleusemorethanwordswhentheycommunicatewitheachother.第三頁，共六十七頁。iftwopeoplecommunicate,theyareabletotalkaboutandunderstandeachother'sfeelingsordesires:communicatewith

Parentssometimesfinditdifficulttocommunicatewiththeirteenagechildren.第四頁，共六十七頁。communication[k??mju:n??ke??n]theprocessbywhichpeopleexchangeinformationorexpresstheirthoughtsandfeelings:

Goodcommunicationisvitalinalargeorganization.第五頁，共六十七頁。thewaypeopleexpressthemselvessothatotherpeoplewillunderstand:aweek'scourseinimprovingcommunicationskills

第六頁，共六十七頁。MeansofCommunicationemail['i:me?l]第七頁，共六十七頁。AskingforEmailAddress

詢問電子郵件地址-"CanIhaveyouremailaddress?"-"Whatisyouremailaddress?"-"Doyouhaveanemailaccount?"-"Myemailaddressissomeoneathotmaildotcom(someone@hot)."-"Doyouhavehisemailaddress?"-"Whatwasheremailaddressagain?"第八頁，共六十七頁。forward[?f?:w?d]slash[sl??]hypen[?ha?fn]underscorn??nd??sk?:(r)P.S：‘/’-forwardslash（左斜線）‘\’-backslash（右斜線）‘—’-hyphen（連字符）‘_’-underscore（下劃線）第九頁，共六十七頁。Requestinginformationthroughemail

通過郵件索要信息"Canyousendittomyemailaddress?"-"Youcansendittomethroughemail?"-"Canyouemailittome?"-"CanIemailittoyou?"-"CanIsendyoutheinformationthroughemail?"第十頁，共六十七頁。不確定郵箱地址是否拼寫正確/確認(rèn)對(duì)方是否有收到郵件

Comforminginformation-"CanIverifyyouremailaddress?TheaddressIhaveontobeincorrect.“verify[?ver?fa?]

todiscoverwhethersomethingiscorrectortrue第十一頁，共六十七頁。File[fa?l]asetofpapers,recordsetcthatcontaininformationaboutaparticularpersonorsubjectWewillkeepyourdetailsonfile

(storethemforlateruse).

第十二頁，共六十七頁。appear[??p??(r)]usedtosayhowsomethingseems,especiallyfromwhatyouknowaboutitorfromwhatyoucanseePolicesaythereappeartobesignsofabreak-in.

第十三頁，共六十七頁。-"Iamunabletoemailittoyou.Canyoutellmeyouremailaddressagain?“-"IamgettingamailsayingitisundeliverableImighthavemisspelledit.CanIdoublecheckyouremailaddress?"第十四頁，共六十七頁。undeliverable['?nd?'l?v?r?bl]Undeliverable,returnedto

sender.misspell[?m?s?spel]tospellawordwronglyDoublecheck=

checkagain第十五頁，共六十七頁。-"TheemailaddressIsentittowasthiscorrect?“-"Isenttheemailto'tyougetit?"第十六頁，共六十七頁。-"That'sthewrongemailaddress.Myemailaddressis.“-"Oh...Iseetheproblem.Myemailaddressis"第十七頁，共六十七頁。Sendingattachmentsthroughemail

通過電子郵件發(fā)送附件

-"Icansendyouthedocumentthroughemail."-"I'llsendyoutheimagestoyouremailaccount."-"CanIsendthedocumentstoyouremail?"-"CanIemailyouthefiles."-"CanIemailthefilestoyou?"

第十八頁，共六十七頁。document[?d?kjum?nt]apieceofpaperthathasofficialinformationonitapieceofwrittenworkthatisstoredonacomputer第十九頁，共六十七頁。through[θru:]bymeansofaparticularmethod,service,personetc:Shegotherfirstjobthroughanemploymentagency.asuccessthatwasachievedthroughco-operativeeffortandwiseleadershipIheardaboutitthroughafriend.第二十頁，共六十七頁。image[??m?d?]apictureonthescreenofatelevision,cinema,orcomputer:JillSharpewaslittlemorethananame,animageonatelevisionscreen.

第二十一頁，共六十七頁。當(dāng)傳輸文件格式有問題的時(shí)候

-"Ireceivedyouremail,butIdidn'treceivetheattachments.“-"Mycompanypreventsmanytypesofattachments.Canyousendatext?"第二十二頁，共六十七頁。attachment(s)[??t?t?m?nts]

documentor

issentwithanemailmessage:I'llsendthespreadsheetasanattachment.

第二十三頁，共六十七頁。spreadsheet[?spred?i:t]adocumentthatcontainsrowsand

columnsofnumbersthatcanbeusedtocalculatesomething第二十四頁，共六十七頁。column[?k?l?m]alineofnumbersorwordswrittenundereachotherthatgoesdownapageinacolumn

Addupthenumbersineachcolumn.第二十五頁，共六十七頁。prevent[pr??vent]tostopsomethingfromhappening,orstopsomeonefromdoingsomething:

Therulesareintendedtopreventaccidents.preventsomebody/something(from)doingsomething

Hisbackinjurymaypreventhimfromplayingintomorrow'sgame.第二十六頁，共六十七頁。text[tekst]thewritingthatformsthemainpartofabook,magazineetc,ratherthanthepicturesornotes:

Thereshouldnotbetoomuchtextinchildren'sbooks.第二十七頁，共六十七頁。-"Beforeyousendthedocument,changetheextension.docto.txtandthensendit.WhenIreceiveit,Iwillchangeitbackto.docbeforeIopenit.“-"HiMaryIsentyouanemailwithmyproposalasanattachment.Didyoureceiveit?"第二十八頁，共六十七頁。extension[?k?sten?n]asetofthreelettersthatfollowthenameofacomputershowwhatitis.Forexample,theextension'.doc'showsthataawrittendocument.第二十九頁，共六十七頁。proposal[pr??p??zl]aplanorsuggestionwhichismadeformallytoanofficialpersonorgroup,ortheactofmakingitThecommittee

[k??m?ti]putforwardaproposaltoreducethetimelimit.

第三十頁，共六十七頁。當(dāng)文件超出大小的時(shí)候

-"Thetoolargetosendthroughemail.“-"Myemailaccountwillonlyallowsendingattachmentsthatare1MBorsmaller“-"Myemailaccountwillonlyallowmetoreceiveattachmentsthatare2MBorsmaller."第三十一頁，共六十七頁。當(dāng)你發(fā)郵件出現(xiàn)了一些問題

EmailProblems當(dāng)你的電子郵件收件箱滿了的時(shí)候

-"Myemailisgettingfull.Ibetterdeletesomeoldmail.“-"IbettersavemyemailstomyharddrivesoIcanmakesomeroominmyinbox."第三十二頁，共六十七頁。delete[d??li:t]

toremovesomethingthathasbeenwrittendownorstoredinacomputer:Hisnamewasdeletedfromthelist.Ideletedthemistake.第三十三頁，共六十七頁。inbox[??nb?ks]theplaceinacomputeremailprogramwherenewmessagesarrive:

Ihad130emailsinmyinboxthismorning.acontaineronanofficedeskthatisusedtoholdletters,documentsetcthatyoumustdealwith第三十四頁，共六十七頁。-"HowdoIrequestmorestoragespaceformyemailaccount?Iamconstantlyrunningoutofspace."-"You'rerunningoutofemailspacetoo?Ihavethesameproblematleastonceamonth."-"IhategettingthemailthatIamrunninglowonspace."第三十五頁，共六十七頁。request[r??kwest]toaskforsomethinginapoliteorformalway:

Torequestmoreinformation,pleasecallourtollfreenumber.第三十六頁，共六十七頁。

requesttoofficiallyaskforsomething

consulttoasksomeoneforadvice

demandtoaskforsomethingveryforcefully

begtoaskforsomethinginananxiousorurgentway,becauseyouwantitverymuch第三十七頁，共六十七頁。consult[k?n?s?lt]toaskforinformationoradvicefromsomeonebecauseitistheirjobtoknowsomething:

Ifsymptomspersist,consultadoctorwithoutdelay.consultsomebodyaboutsomethingAnincreasingnumberofpeopleareconsultingtheiraccountantsaboutthetaxlaws.consultwithIneedtoconsultwithmylawyer.第三十八頁，共六十七頁。demand[d??mɑ:nd]toaskforsomethingveryfirmly,especiallybecauseyouthinkyouhavearighttodothis:Idemandtoknowwhat'sgoingon.

第三十九頁，共六十七頁。beg[beg]toaskforsomethinginananxiousorurgentway,becauseyouwantitverymuch:begtodosomething

Thechildrenbeggedtocomewithus.begsomebodytodosomethingIbeggedHelentostay,butshewouldn'tlisten.beg(somebody)forsomethingSherantothenearesthouseandbeggedforhelp.第四十頁，共六十七頁。makesomeroom

騰出一點(diǎn)空間storagespace

存儲(chǔ)空間runningoutofsapce

就是說快沒有存儲(chǔ)空間存郵件啦~~第四十一頁，共六十七頁。-"IjuststartedmyjobsoIhaven'treceivedmyemailaddressyet."-"Myemailaccounthasn,tbeencreatedyet.TheysaidIshouldreceiveittomorrow."第四十二頁，共六十七頁。-"Ihaven'treceivedanyemailsinthelastfourhours.Ithinktheserverisdownorsomething."-"Ithinktheexchangeserverisdown.Isdown.Issomebodytakingalookatthisproblem?"-"Ican'tsendanythingrightnow.Isanybodyelsehavingaproblemwiththeiremail?"第四十三頁，共六十七頁。第四十四頁，共六十七頁。當(dāng)你的工作郵箱賬號(hào)壞掉的時(shí)候

-"Itcouldbeanetworkproblem,butmyemailaccountisnotworking."-"Ican'taccessmyemailrightnow.Ithinktheserverisdown."第四十五頁，共六十七頁。-"Whoshouldwecontactifwearehavingemailproblems?"-"Ikeepgettingjunkmailinmyworkaccount.Howdidtheygetthisemailaddress?"-"HowdoIpreventjunkmail?"第四十六頁，共六十七頁。server

服務(wù)器junkmail

垃圾郵件第四十七頁，共六十七頁。ReplyandReplyAll

回復(fù)和全部回復(fù)

"Isentoutamailtothewholegroup.Irequestedthattheylittle'r'mewiththeirideas."-"WhenIreceiveamailsentouttomultiplepeople,Ikeepforgettingtosendtoall."第四十八頁，共六十七頁。-"Startamailthreadonyouridea.Ithinkeveryoneshouldgetinonthisdiscussion."-"Doyouwantmetostartamailthreadforthis?"第四十九頁，共六十七頁。注意：Whenyoureplyall,itgoesouttoeveryoneontheToline(收件人)andtheCCline（抄送）.Canyoucopymeonthatemailyou'regoingtosend?發(fā)郵件的時(shí)候如果需要抄送某人，你可以說"ICC'dyou".（我已經(jīng)抄送你了哦?。┰谶@里CCstandsforCarbonCopy第五十頁，共六十七頁。ForwardingMail轉(zhuǎn)發(fā)郵件

-"Ican'tfindthemailaboutournextproject.Canyouforwardthemailtome?"-"Igotausefulemailonproductivity.IthinkIwillforwardittoourteam."第五十一頁，共六十七頁。-"I'llforwardyouthemailIgotfromthemanager."-"Ireceivedamailfromthemarketingmanager.Idon'tknowwhatsheisaskingfor.CanIforwardthemailtoyou?"-"OneofourclientsisaskingformoredataontheBBproject.Whoshouldlforwardthismailto?"第五十二頁，共六十七頁。當(dāng)你要求或者告訴別人你會(huì)轉(zhuǎn)發(fā)郵件給對(duì)方時(shí)

-"Myworkemailiscurrentlyd