職業(yè)教育國際郵輪乘務管理專業(yè)教學資源庫《國際郵輪酒吧服務與管理》酒吧服務員BarServerPosition學校：武漢市第一商業(yè)學校武漢市調(diào)酒師協(xié)會授課老師：王勇

學校：武漢市第一商業(yè)學校武漢市調(diào)酒師協(xié)會授課老師：王勇BarserverpositiondescriptionPositionsummary

Servesbeveragetoguestsseatedattableorstandinginvariousbars,cocktailloungesorspecialeventsthroughoutthevesselbyperformingthefollowingduties.EssentialdutiesandresponsibilitiesAlldutiesandresponsibilitiesaretoperformedinaccordancewithroyalcarribbeaninternationalgoldanchorstandards,SQMstandards,USPHguidelines,environmentalandsafetypolicies.Eachshipboardemployeemayberequiredtoperformallfunctionsinvariousfoodandbeverageservicevenuesandthroughouttheship.InaccordancewithRoyalCaribbeanInternational’sphilosophyofAnchoredinExcellence,eachemployeeconductsoneselfinaprofessionalandcourteousmanneratalltimes.Thisconsistsofphysicalandverbalinteractionswithguestsorfellowshipboardemployeesand/orinthepresenceofguestcontactandcrewareas.Eachbarshipboardemployeereportstotheirworkstationassignmentontimeandproperlygroomedanddressedaccordingtoroyalcarribbeaninternationalgoldanchorstandards.Thisincludesacleanuniform,nametag,andanyotheruniformrelateditem.EssentialdutiesandresponsibilitiesGreetsandconverseswithgueststoanswerquestions,provideinformation,promotedrinkspecialsand/orup-selltopremiumbrands.Makesuggestionsforalternativesifdrinkrequestisnotavailableincurrentinventory.takeallbeverageordersandrelaysittobartender.askforappropriateindentificationtodetermineminimumdrinkingage.collectsorderfrombartenderandreviewstoensuredrinkorderiscorrectandisservedinappropriateglassandaddappropriategarnish.discussesdiscrepancieswithbartendertocompletetheorder.Placeglassesontray,andservestoguestwithcocktailnapkins,accordingtoGoldAnchorStandards.Computesbillandpresentsforpayment.collectschargecardfordrinksservedandinputsaccuratedatainthepoint-of-salesystem.calculatestips.discounts,percentagesandrefundsasneeded.presentsstatementtoguestforsignatureandcollectspayment.Essentialdutiesandresponsibilitiestakeordersforandserveslightmealsandhorsd’oeuvres.ensuresstationand/ortablesareclean,orderlyandproperlysetwithmatches,cleanashtraysandbeveragemenus,etc.removesemptyordirtyglassesandbottlesandreturnthemtothebarorkitchen.practicesnapkinfoldingtechniquesandmechanics.worksindependentlyandwithoutimmediatemotesteamworkandprovideson-the-jobtrainingtobarutilitypersonneltostrengthentheircurrentperformance.whilescheduledtoworkintheEnglishpub,makesanattempttoconverwithgueststoemphasizetheEnglishpubatmosphere.EssentialdutiesandresponsibilitieswhilescheduledtoworkintheGOLFBAR,makesanattempttoconverwithguestsregardingthesportofgolf,personalities,events,championships,etc,toemphasisthegolfbaratmosphere.whilescheduledtoworkinthesportsbar,makesanattempttoconverwithguestsregardingvariousdomesticandinternationalsports,athletes,events,championships,etc,toemphasizethesportsbaratmosphere.mayperformbarserverdutiesduringspecialeventsandpartiesnotlocatedinthebarsorlounges.Mayworkinoutsideweatherconditionsandisoccasionallyexposedtowetand/orhumidconditions.attendsmeetings,trainingactivities,coursesandallotherwork-relatedactivitiesasrequired.performsrelateddutiesasrequired.Thispositiondescriptioninnowaystatesorimpliesthatthesearetheonlydutiestobeperformedbytheshipboardemployeeoccupyingthisposition.shipboardemployeeswillberequiredtoperformanyotherjob-relateddutiesassignedbytheirsupervisorormanagement.

QUALIFICATIONS

Minimumhiring,languageandphysicalrequirementstoperformthejob.Hiringrequirements:twoorthreeyearspreviousbarserverexperience,preferablyina4or5starrestaurant,lounge,hoteletc.abilitytoworkindependentlyto,quicklyandaccurately,takeandserverdrinkorders.workingknowledgeofvaringbrandsandqualityofliquorsandbeers.workingknowledgeofvaringbrandsandqualityofwinepreferred.workingknowledgeofpublichealthstandards.workingknowledgeofcashregistersand/orrelatedcomputerizedsystems.Abilitytoperformbasicmathfunctionswithregardtocalculatingtips,discountsandpercentages.abilitytoup-sellandpromotedrinksandspecials.abilitytoapplycustomerserviceskills,accordingtoRoyalCaribbeanInternational’sgoldanchorstandards,pletionofhighschoolorbasicaducationequivalencypreferred.

Hiringrequirements:AdditionalHiringrequirementsforspecialbars:Englishpub1.PreviousbartendingexperienceinanauthenticEnglishpubispreferred.2.abilityandwillingnesstocreateandemphasizeanEnglishpubatmosphere.3.knowledgeoflager,bitters,beerorotherEnglishbeverages.Golfbar:1.knowledgeofthegamegolf,lifestylesofgolfersandgolfpersonalities.2.abilityandwillingnesstoconversewithgueststocreateandemphasizeangolfbaratmosphere.Sportsbar:1.PreviousbartendingexperienceinSportsbarispreferred.2.knowledgeofvariousdomesticandinternationalsportssuchasAmericanfootball,basketball,baseballandinternationalsoccerandcricket.abilityandwillingnesstoconversewithgueststocreateandemphasizethesportsbaratmosphere.Languagerequirements:abilitytospeakEnglishclearly,distinctlyandcordiallywithguests.abilitytoreadandwriteEnglishinordertounderstandandinterpretwrittenprocedures.Thisincludestheabilitytogiveandreceiveinstructionsinwrittenandverbalformsandtoeffectivelypresentinformationandrespondtoquestionsfromguests,supervisorandco-workers.abilitytospeakadditionallanguagessuchasSpanish,FrenchandGermanpreferred.Physicalrequirements:whileperformingthedutiesofthisjob,theshipboardemployeeisregularlyrequiredtostand;walk;usehandstotouch,handle,orfeel;reachwithhandsandarms;talko