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2DialoguesinCabinReadingandWritingPart

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4WarmUpAnnouncementsPart

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4Learnthefollowingwordsandlabeltheboardingpasswiththesewords.1airline flightnumber dategatenumber boardingtime seatnumberairlineflightnumberdestinationpassenger’snameseatnumberboardingtimeboardingpass1 magazine2 seatpocket3traytable4 monitor5 overheadlocker6remotecontrol7Matchthefollowingwordsorphraseswithpicturesgiven.21.__________________ 2._____________________boardingpassoverheadlocker4.______________3.____________monitorremotecontrol7._______________5.___________6.__________magazinetraytableSeatpocketWorkinpairs.Readthefollowingthingsthecabinattendantsshoulddoandclassifythemaccordingtothehint.3

1.Makesuretheaircraftsafetyinstructioncardsinthebackoftheeverypassengerseat.2.Helppassengersputtheirluggageintheoverheadlockers.3.Checkthetoilets.4.Hurrythepassengerstotheirseats.5.Checkwhetheryouruniformissmart.6.Greetthepassengerswithasmile.

7.Handoutthearrivalimmigrationformstocomplete.8.Givespecialattentiontoolderpassengers.9.Askthechildrennottoleavetheirseats.10.Makesureeveryonehasablanket.11.Checkthenumberofmeals.12.Makecoffeeforthecabinattendants.Beforepassengerscomeonboard:Whenpassengersareboarding:1,3,5,11,122,4,6,7,8,9,10WarmUpAnnouncementsPart

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4Listentotheannouncementsandfillintheblanks.1ShortAnnouncementsLadiesandgentlemen,ThisisChinaEasternAirlines’flightMU5085fromHangzhoutoKunming.Wouldyoupleasecheckyourpassenger______and_____________onceagainandmakesureofyourflightnumber.Thankyouforyourcooperation.ticketboardingpassLadiesandgentlemen,WelcomeaboardChinaSouthernAirlines’flightfromChangchuntoSanyavia1Nanjing.Pleasetakeyourseataccordingtoyourseatnumber.Ifyoucannotfindyourseat,pleaseaskthecabinattendantsforhelp.Yourseatnumberisonthe______oftheoverheadlocker.Pleasemakesureyourhandbaggageisstoredintheoverheadlocker.Smallarticles2canbeput_______theseatinfrontofyou.Pleasetakeyourseatassoonaspossibletokeeptheaisle_______forotherstogothrough.Thankyou!edgeunderclearGoodafternoon,ladiesandgentlemen,

WelcomeaboardHainanAirlines’flightHU482fromBostontoBeijing.Ourflightwilltake24hoursand55minutes.Tobesafe,passengersarenotallowedtouse___________,remotecontrolledtoysandotherelectronicdevicesthroughout4theflight,andthelaptopcomputersarenotallowedtouseduring________andlanding.Wewilltakeoffimmediately.Nowthecabinattendantsaregoingtohavea________check.Pleasebeseated,______yourseatbeltandmakesureyourseatbackisstraightup5,yourtraytableisclosedandyourcarry-on6items7aresecurelystowed8intheoverheadlockerorundertheseatinfrontofyou.Thisisa____________flight.Pleasedonotsmokeonboard.Wehopeyouenjoytheflight!Thankyou!mobiletake-offsecurityphonesfastennon-smokingShortAnnouncementsOralpractice.Discusswithyourpartneraboutthefollowingquestions.21.Whydoyouaskyourpassengerstorechecktheticketandboardingpass?2.Howdoyouusuallystartanin-flightannouncementassoonaspassengersboardingtheplane?3.Whatwouldyoudoifsomeoneisstandingintheaisleandhasblockedtheway?Listentothedepartureannouncementandlearnthefollowingwordsorphrases.1LongAnnouncementsVocabularyBanddistance['d?st(?)ns] n.距離instructioncard 說明卡，指令卡reseat[ri?'si?t] vt.使重新坐下；使坐在新座位上remotecontroltoy 遙控玩具duration[dj?'re??(?)n] n.持續(xù)的時(shí)間，期間interferewith 干涉，干擾；妨礙navigational[?n?v?'ge??(?)n(?)l] adj.航行的，航運(yùn)的Listentothedepartureannouncementandlearnthefollowingwordsorphrases.1VocabularyBandcruising['kru?z??] adj.（飛機(jī)）以經(jīng)濟(jì)巡行速度行駛的altitude['?lt?tju?d] n.高度，海拔notify['n??t?fa?] vt.告知，通知prohibit[pr?(?)'h?b?t] vt.阻止，禁止lavatory['l?v?t(?)r?] n.廁所，盥洗室hesitate['hez?te?t] vt.&vi. 猶豫，躊躇chiefpurser 乘務(wù)長LongAnnouncementsReadthedepartureannouncementanddecidewhetherthefollowingbehaviorsarerightornot.2LongAnnouncements1.Turnoffallcellularphones,radiosandremotecontrolledtoys,etc.beforetake-off.2.Moveaboutduringtake-offandlanding.3.Smokeinthelavatory.4.Stopmovingwhentheseatbeltsignison.5.Placeluggageontheaisleortheexits.6.Closethetraytableduringtake-off.7.Stowthecarry-onluggageintheoverheadbinorundertheseatinfrontofyou.TFFTFTTOralpractice.Discusswithyourpartneraboutthefollowingquestions.31.Howdoyoubeginwiththedepartureannouncement?2.Howdoyouhelpthepassengerwhodoesn’twanttositnexttotheemergencyexit?3.Howdoyoustopthepassengerswhoaretalkingonthephoneorplayingwithelectronicdeviceswhentheplaneisjustabouttake-off?4.Whatshouldyouaskthepassengerstocheckbeforetake-off?5.Howdoyouexpressyourselfifyouarereadytohelpyourpassengers?WarmUpAnnouncementsPart

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4ⅠListentothedialoguesandfillintheblanks.1CA: Welcomeaboard,sir.I’mTracy,thechief______ofthisflight.Myservenumberis26.IfthereisanythingIcandoforyou,justletmeknow.Which________areyouflying?M: Myticketsaysit’sbusinessclass1.CA: OK.Thebusinessclassisinthefrontof2theplane.Justgostraight3andyouwillfindthe_____sayingbusinessclass.M: WherecanIsitexactly?CA: Letmeseeyourticket,please.M: Hereyouare.CA: Seatnumber6A.Thenit’sawindowseat4.M: Awindowseat?ButIdon’tlikethewindowseat.I’mafraidof________________thewindow.Iwillfeelsick.purserclasssignlookingoutofCA: Oh,Isee.Wehaveablind5overthewindow.Youcanputitdownoryoucan_______theservicebuttontocallourcabinattendantstohelpyouputitdown.M: Well,err...butIstillwanttochangeaseat.Couldyouhelpmewiththat?CA: Alright.Pleasefollowme.Let’sgotothebusinessclassandI’llseewhetherthereissomeonewhowantstochangeseatwithyou.IsthatOK?M: OK.That’sverykindofyou!press2CA: Goodmorning,sir.WhatcanIdoforyou?M: I’mlookingformyseat.Couldyou__________metomyseat?CA: Sure.Yourboardingpass,please.M: Hereitis.CA: Your______________is21B.It’sinthe_______ofthecabin,thethirdrow6fromthelast,theoneinthemiddle.Thisway,please.I’llshowyouyourseat.Justwalkalong7theaisle.M: Thankyouverymuch.guideseatnumberbackⅠListentothedialoguesandfillintheblanks.3CA: Sir,canIputyour__________intothebaggageholder8overhead?M: Idon’twanttodothat.CA: Luggageisnot_________tobeputintheaisle.M: Ialwaysputitinmysight,orelseIdon’tfeelverywell.CA: Iunderstand.Butitwillcause_________whensomeonegoesacrosstheaislebecauseittakesup9toomuchroom.M: ButIdon’tfeelsafeifitisputinthe____________________.CA: Don’tworry,sir.Everybaggageholderhasalock.Andthekeyisinyourhand.Itwillbeverysafe.M: Isitlikethis?ThenIwilltry.CA: Letmehelpyou,sir.M: OK,thankyou.CA: Thankyouforyourcooperation,sir.luggageallowedtroubleoverheadlockerⅠListentothedialoguesandfillintheblanks.Ⅱ

Oralpractice.Readthedialoguesanddiscussthefollowingquestionswithyourpartner.1.Howwillyougreetyourpassengerswhenyouaremeetingthematthecabindoor?2.Ifthepassengercannotfindhisseat,whatcanyoudoforhim?3.Ifapassengersaysthankyouforwhatyouhavedoneforhim,whatwillyousay?ⅢWorkinpairs.Chooseoneofthefollowingsituationstomakeadialoguewithyourpartneraccordingtothedialoguesabove.Situation1:Apassengercan’tfindhisseat.Situation2:Apassengerdoesn’twanttositnexttotheemergencyexit.Situation3:Apassengerputshisbaggageintheaisleforhisinsecurity.WarmUpAnnouncementsPart

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4CabinCrewCabincrewisthepeoplewhoareworkingwiththepassengersinthecabin.Theyattendtopassengers’needsthroughouttheflight,servingrefreshmentsandsellduty-freegoods,socustomerserviceisvital.Theyareexpectedtobefriendly,enthusiasticandcourteousatalltimes.Cabincrewcanalsobedividedintotwogroups:theseniormemberiscalledchiefdirectororpurserandthosewhoworkundertheseniormemberarecalledcabinattendants.Text1Aqualifiedcabinmustbewiththeloftygoalandpassion.Butthat’snotenough.Highlevelofprofessionalismandhard-workingattitudeareamust.Languageisalsoimportant,andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage.Cabinattendantsshouldcarryoutarangeofduties: Attendingapre-flightbriefing,concerningweather,altitudes,routes,emergencyprocedures,crewcoordination,foodandbeverageservicesoffered,andnumbersofpassengers.Clearrespectivetasksforthecomingflight. Checkingtoensurethatfood,beverages,blankets,readingmaterials,first-aidkits,emergencyequipment,andothersuppliesareaboardandareinadequatesupply.Aqualifiedcabinmustbewiththeloftygoalandpassion.Butthat’snotenough.Highlevelofprofessionalismandhard-workingattitudeareamust.Languageisalsoimportant,andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage.Cabinattendantsshouldcarryoutarangeofduties: Attendingapre-flightbriefing,concerningweather,altitudes,routes,emergencyprocedures,crewcoordination,foodandbeverageservicesoffered,andnumbersofpassengers.Clearrespectivetasksforthecomingflight. Checkingtoensurethatfood,beverages,blankets,readingmaterials,first-aidkits,emergencyequipment,andothersuppliesareaboardandareinadequatesupply. Verifyingthatfirst-aidkitsandotheremergencyequipment,includingfireextinguishersandoxygenbottles,areinworkingorder. Welcomingpassengersonboardanddirectingthemtotheirseats.Assistingpassengersinplacingcarry-onluggageinoverheadorunder-seatstorage. Determiningspecialassistanceneedsofpassengerssuchassmallchildren,theelderly,orthedisabled. Demonstratingsafetyprocedurestopassengers. Checkingallpassengerseatbeltsaresecurepriortotake-off. Makingannouncementsonbehalfofthepilotandansweringpassengers’questionsduringtheflight. Servingmealsandrefreshmentstopassengers. Reassuringpassengerswhensituationssuchasturbulenceareencountered. Completingpaperwork,includingwritingaflightreport.Theworkofcabincrewcanbestressfulanddemanding,butitcanalsobevaried,interestingandrewarding.Learnthewordsintheboxandthencompletethesentenceswiththem.Changetheformifnecessary.1courteous adequate supply encounterdivide direct priorto announcement1.The________offoodandbeveragesshouldbeverifiedbeforetheflighttakesoff.2.Thecabincrewcanbe__________intothechiefdirectorandcabinattendants.3.Thepassengersbecameanxiouswhentheflight____________turbulence.4.Cabinattendants’smileand_________behaviorscanmakethepassengersrelax.suppliesdividedencounteredcourteous5.“Goodafternoon,ladiesandgentlemen.WelcomeaboardChinaEasternAirlines’flightMU3516fromBeijingtoShanghai...”theflightdirector___________.6.Itisthecabincrew’sdutytocheckwhetherallpassengers’safebeltshavebeensecured_________take-off.7.Afterboarding,thecabinattendantswill_______thepassengerstotheirseats.8.Therearesome_________beveragesintheflight.Ifyouwanttobuy,youcanaskthecabinattendantsforhelp.announcedpriortodirectduty-freeReadthetextagainanddecidewhetherthefollowingstatementsareT(true)orF(false).21.Cabincrewshouldhaveprofessionalknowledgeandgoodworkingattitude.2.Onlythepilotcanmakeannouncementsduringthewholeflight.3.Cabinattendantsreceivetheirtasksinthepre-flightbriefings.4.Assoonaspassengersleavetheflight,cabincrewaccomplishtheirduties.5.Thewriter’sattitudetowardstheworkofcabincrewispositive.TFTFTThinkaboutthequestionsbelowandthenwriteapassage.31.What’syouropinionofcabinattendants?2.Whatshouldyoudoifyouwanttobeaqualifiedcabinattendant?Text2CabinServiceCabinattendantsmakeface-to-face1contactwithpassengers.Theirprofessional2image3reflects4theairlines’serviceimage.Passengers’opinionofanairlineisbasedon5theirwords,behaviorsandservicestandard6.Cabinattendantsshouldpossess7essential8qualifications9fortheirwork,aswellastherigid10physical11requirementssuchasheightandvision12.Thequalityofcabinserviceisjudged13onthefriendliness14,courtesy15andappearance16ofthecabinattendants.First,cabinattendantsshouldenjoytheirwork.Theyaredoinganexcitingandchallenging17job.Theyshouldbefriendlyandhelpfultopassengers.Theymustkeepsmilingduringtheirwork,forasmileisagoodwaytohelppassengersrelax.Theymustalsoprovidecourteousandefficientservicetothepassengers.Second,awarmconcern18forthepassengersisanecessaryqualificationforpassengerservicework.Dignity19,warmthandasincerelikingforthepassengersarethebestqualities.Readthetextandchoosethebestanswer.11.Howdopassengersgettheiropinionsoftheairlines?A.Cabinattendants’speech. B.Cabinattendants’behavior.C.Cabinattendants’servicestandard. D.Alloftheabove.2.TheexcellentqualityofcabinserviceisNOTjudgedon____.A.t