8DREPORTPlant(useSAPplantcodes)Notification#投訴號(hào)企業(yè)（采納工廠代碼）CustomerCustomercomplaint#客戶客戶訴苦編號(hào)OriginatorSalesOrder/PO#編制銷售訂單號(hào)Date:DateDue:日期截止日期Product(s)AffectedS/N(IfApplicable)波及產(chǎn)品產(chǎn)品序列號(hào)（假如需要）SupplierSupplierPartNumber供給商供給商產(chǎn)品編號(hào)Material(ifapplicable)原資料（假如需要）SupplierCAR供給商客戶（外面）8D

8DInternalCAR內(nèi)部8DInter-EntityCAR內(nèi)部個(gè)體

8DCustomerCARCARTeamMembers:(teammembersassignedtoinvestigateandresolvetheCARissue)糾正預(yù)防舉措團(tuán)隊(duì)成員（確立團(tuán)隊(duì)成員檢查和剖析問題）Description:(fromtheCARTeam)問題描繪（經(jīng)過CAR團(tuán)隊(duì)得悉）Photo,sketchordatadescribingtheissue:(fromdiscoveryofissueandCARTeaminvestigation)經(jīng)過照片，草圖或許數(shù)據(jù)來描繪問題（經(jīng)過問題發(fā)現(xiàn)和團(tuán)隊(duì)檢查）3．ContainmentActions:(byCARTeamorganization)緊迫舉措（經(jīng)過團(tuán)隊(duì)議論）4．PotentialRootCauses:(thatmayhavecausedtheCARissue)潛伏根來源因（可能致使問題發(fā)生的原由）RootCausesbyAudit:(audittheprocesswheretheissueoccurredtoverifyyouhaveidentifiedtherealrootcause.WHO,WHAT,WHERE,WHEN,HOW.Provideevidencetosupportthemostlikelyrootcause)檢查來證明根來源因（檢查整個(gè)過程，問題發(fā)生以正式找到真實(shí)的根來源因，5W剖析，供給憑證來考證最有可能的根來源因）ImmediateCorrectiveActions:(Defineandimplementshort-termactionsthatwillprotectthecustomerfromtheproblemuntilpermanentcorrectiveactionisimplemented.ProvideevidenceoftheeffectivenessoftheseactionsWHO,WHAT,WHERE,WHEN,HOW)緊迫舉措（在永遠(yuǎn)預(yù)防舉措實(shí)行前，定義和推行短期行動(dòng)來防備不良流動(dòng)到客戶處。供給相關(guān)5W行動(dòng)改良的有效憑證）LongtermPreventativeActions:(Defineandimplementthepermanentcorrectiveactionsneeded.Chooseon-goingcontrolstoinsuretherootcauseiseliminated.Onceinproduction,monitorthelong-termeffectsandimplementadditionalcontrolsasnecessary.WHO,WHAT,WHERE,WHEN,HOW)長(zhǎng)久對(duì)策：（定義和推行永遠(yuǎn)預(yù)防舉措，經(jīng)過連續(xù)改良的方法控制根來源因不再發(fā)生。假如有需要的話，采納此外的方法來長(zhǎng)久監(jiān)控以證明長(zhǎng)久舉措的有效性）8:VerifyPreventativeActionthroughAuditandcontrolofQualityDocumentation:(Modifyspecifications,updatetraining,reviewworkflow,improvepracticesandprocedurestopreventrecurrenceofthisandallsimilarproblems.WHO,WHAT,WHERE,WHEN,HOW)確認(rèn)長(zhǎng)久對(duì)策的有效性（改正規(guī)范，更新培訓(xùn)，回首工作流程，優(yōu)化操作和流程來防備此類問題的再次發(fā)生，5W）FMEAresults(Ifapplicable):(DemonstratethatameasurableimprovementhasbeenmadeintheprocessFMEA評(píng)分（假如需要）RPNscore(FMEA)（證明重大的改良風(fēng)險(xiǎn)指數(shù)得分（FMEA）已經(jīng)在過Before以前After此后行，并有程中實(shí)很大改進(jìn)）Occurrence發(fā)生Detection可探Occurrence發(fā)生Detection可探Severity嚴(yán)重度Severity嚴(yán)重度率測(cè)性率測(cè)性Conclusion:結(jié)論-Weacceptthecustomercompliant.我們接受客戶訴苦ProcessforApproval