Consumer

BankofAmericaDescribethecustomerBankofAmericautilizesoursolutionintheircontactcentersthroughouttheUnitedWhatwerethedifferentiatorstopickRMGBecausetheyhaveacquiredmanybanks,andincorporatedtheircallcenteroperationsintotheirown.BankofAmericahasadiverseandcomplexenvironment.Oursolutionwastheonlyofferingthatcouldmeettheirmultifacetedneeds.Whatotheroptionsdidthecustomer None,drivenbyinternalITJayConsumer

BankofWhyisthisdealBankofAmericafallsinthetop13companiesonFortune’stop100listin2012.HowshouldsimilardealsbeDealsofthissizeshouldincludeinvolvementfromtheRMGnationalaccountmanagerandRMGleadership/SRB.RMG者/JayLaptops,desktop,notebooks&DescribethecustomerRMGisdrivingLenovo’sworldwidecontactcentersfromtheirNorthAmericaHQ, yingtoSmartScreens,InViewand 部，顯示InViewSmartScreensNetLites。WhatwerethedifferentiatorstopickRelationship,upgrades,scalability,financiallysecure,globalrepresentation,supportofUnicodefonts/multiplelanguages.WhatotheroptionsdidthecustomerLenovowasendingitsuseof egenix;theylookedatTexasDigitalandathird 想結(jié)束了egenix的使用，望德克薩斯數(shù)字和三DonnaLaptops,desktop,notebooks&WhyisthisdealGlobalrepresentation,greatupside—workingonexpandingintoDCs&IVMdata.Great。。HowshouldsimilardealsbeAlwayskeepintouch—companiesgothroughchangesonaregularbasis,keepthemposted;youcanguidethemtowardapplicationstheymightnothavethoughtof.公DonnaLibertyDescribethecustomerLibertyMutualhasalargecontactcenterinstallationofRMG,including50+NetLiteIIboardsaswellasLCD,InViewandInView.針對InView和InView移動，LibertyMutual公司大型聯(lián)絡中心安裝RMG設備，包括50+netliteII板以及液晶顯WhatwerethedifferentiatorstopickRMG’sabilitytocollectandaggregatedatafromAvayaanddatabasesbecamethekeydifferentiatorfortheirexpansioneffortswithintheirplexmulti-LOBclaimsRMG的收集能力和匯總數(shù)據(jù)從Avaya和數(shù)據(jù)庫成為其擴張的努力在他們的大型復雜的多LOBWhatotheroptionsdidthecustomerFortheInViewdeployment,LibertyMutualconsideredAvayaaswellas??AvayaDevConnectpartnerproductssuchas針對LibertyMutual公司部署InView，考慮使用Avaya公司以及其他Avaya的合作伙伴DevConnect的產(chǎn)品如Merced。Trevor

LibertyWhyisthisdealThedealissignificantbecauseitisoneofourflagshipinstallationsofInViewand Data.ThedesignsinstalledforInViewatLibertyMutualhaveeoursalesdemotem niLibertyMutual公司InView安裝的設計已經(jīng)成HowshouldsimilardealsbeAtLibertyMutual,itwasimportantforRMGtoinvesttimeinthepre-salesnninganddesigninordertoposition asacollaboratorandrprodutsohnsonDescribethecustomerMultiplevirtualSESsystems(9.xand11.x)supportingvisualsonPCandsignagetformsforCC,ECandSC.WhatwerethedifferentiatorstopickRMG?MeetsJ&Jnetworks&securitystandards;supportsdisparatedatasources;RMG’sexperienceinEC&CC;ourtechsupportWhatotheroptionsdidtheForCC,Inova;forEC,Scala,Visix,andothers;fordesktop,AvayaandAspectJimprodutsohnsonWhyisthisdealJ&Jhassignificantgrowthpotential,withopportunitiesacrosshundredsofbusinessHowshouldsimilardealsbeIntroduceProfessionalServicesandTechnicalConsultingteams;focusonRMG’sexpertiseinCC&EC;re-introduceSESlevels(1,2,3,4);increaseresellermarginforlargersales;includegraphicskitforEC,EC,SC.Jim

DeltaDescribethecustomerDeltahas1datacollectionserverdistributingdatato13reportingservers.Thisprojecthasapproximay4,000InViewlicensesinuse.PriortotheupgradetoInView,DeltausedDeskViewandVistaapplications.Delta公司有個服務器將數(shù)據(jù)分布到個報告服務器。該項目擁有約 使用證。在升級到InView之前，Delta公司使用DeskView和Vista的應用程序。WhatwerethedifferentiatorstopickRMGcancollectdatafromvarioustypesofACDs.Ourflexibilitywascritical—beingabletocustomizetotheirrequirements,alsotheeaseofmanagingtheInViewproduct.WhatotheroptionsdidthecustomerDeltahadbeenusingtheAspectpackage,butwhentheyupgradedtoAvaya,theAvayapackagewasnotrobustenoughtosupportDelta’sneeds.Kelli

DeltaWhyisthisdealDeltaisaFortune100withhugebrandrecognition;thiswasalargeimplementationwithpotentialforexpansionandadd-ons.HowshouldsimilardealsbeUnderstandvariousfunctionswithintheenterprise(e.g.callcenter,operationscenters).Involvethecenteroperationteamsandsupportorganizations,andunderstandwhoismakingdecisions.Typically,alargeorganizationsuchasthiswillrelyontheircallcentertechnologystaff.Kelli Financial

JPMorganDescribethecustomerinstallationWhatwerethedifferentiatorstopickWhatotheroptionsdidthecustomerconsider?潛在競爭InovawastheonlyotherproductKelli

JPMorganWhyisthisdealJPMorganChaseisaFortunewithgrowthopportunitiesinitscontactcenters,aswellasinECanditsbankbranches.HowshouldsimilardealsbeDivideandconquer!Anorganizationthislargeanddiverseisconstantlychanging.Keepaskingquestions,andtrytofindwhereopportunitiesare“hidden”withintheandtheLOBs.Bewillingto tofindopportunitiesandunderstandprocesses.Kelli

DescribethecustomerinstallationLondonBoroughTowerHamlets有InViewSESlicenses顯示Avaya實時信息給商和人員WhatwerethedifferentiatorstopickRMG?Si Whatotheroptionsdidthecustomerconsider?潛在競爭LondonBoroughTowerHamlets看到Avaya桌Georgie

Whyisthisdealsignificant?項目重要性OurresellerBThadtosupplythisdesktopapplicationorlosea￡5milliondeal.HowshouldsimilardealsbeGeorgie

DescribethecustomerSESSolutionwithSDAsandInViewsforAvayareal-timedata.為什么選擇Whatotheroptionsdidthecustomerconsider?其他應?Georgie

WhyisthisdealLong-standingRMGDaconcustomerwithgreatgrowthpotential.HowshouldsimilardealsbeGeorgie DirectLineGroupDescribethecustomerinstallation聯(lián)絡中心解決方案，從AvayaCMSR16上搜集數(shù)據(jù)WhatwerethedifferentiatorstopickWhatotheroptionsdidthecustomerconside