DevelopingAnOverviewofSupplyChainPerformanceMetricsProcess,RecommendationsMcKinseyOctober2003筑龍英才網(wǎng)（ZhulongHR.com）中國(guó)最優(yōu)秀的建筑房地產(chǎn)招聘網(wǎng)站！免費(fèi)服務(wù)電話：4006789313ThisdocumentgivesanoverviewofthedifferentmetricsthatcanbeusedtomeasuresupplychainperformanceTheSupplyChainCoE’sobjectiveistodefineabenchmarkingframeworkcapableof:Comparinggenericmetricperformancesforuseonprojects.Capturingfurtherbenchmarkingdatainaconsistentformat.TheLondonShop’stask:Developanoverviewofthedifferentmetricstomeasuresupplychainperformance.Selectthemostimportantmetricsthatcanbeusedacrossindustries.Discusshowthemostimportantmetricslinkotheroperationalmetricswithineachstageofthesupplychain.SuggesthowthesupplychainCoEshouldcontinueconcerningthistopic.WeusedinformationfromseveralsourcesduringourprojectInternalandexternaldocuments:Highlevelbenchmarkingframeworkforsupplychainperformance(H.Cook):ShopStudy(March1997)accessinginformationfromavailableexpertsandpastprojects.Supplychainbenchmarksandbestpractice(DowPolyurethane&EpoxyApril1995).SupplyChainBenchmarkAssessment(March1997).Supplychainappraisalandbenchmarks:(clientXSeptember1997).DiscussionswithsupplychainCoE:GrahamColclough.AndrewMorgan.LeeSherman.DeborahHuff(CapMcKinsey).PossibledatasourcesCIPS(UK): Purchasing(&SupplyChain).APICS(US): SupplyChain.CAPS(US): Purchasing&SupplyChain(US&Legal):ResearchBenchmarkIndustryListings(http://www.capsresearch//htm).NAPM(US): Purchasing.KaiserAssociates: BenchmarkSpecialistConsultant.USUniversityResearch: Newglobalinitiative(investigatingentry

opportunities—BobAckerman).PerformancemeasurementisanimportantbutcomplexsubjectThisdocument’saninitialstepintherightdirection.Companiesseetheneedformetrics......butdevelopingthe“right”setofmetricsisachallenge“Ifyoucan’tmeasure,youcan’tmanage,youcan’tmotivate”EstablishingthepropermeasureswithinanorganisationenhancescontinuousNocommonlyused“model”.Businessissuesthatwarrantperformancemeasurement:Differbetweenindustries.Differwithinindustry.Changeovertime.Thereisnoone“right”answerFocusAccountabilityCommunicationLinkingstrategytoaction

AssigningaccountabilitytotakeactionwhenneededMeasuringprogresstowardsgoalsthroughinteractivecommunicationandeducationWeusedagenericsupplychainframeworkasabasisforouranalysis...SupplyChainFrameworkSuppliersPurchasingInformationFlowForecasting&ProductionPlanningCustomerServiceInventoryManagementInbound

LogisticsManufacturingMaintenanceMarketing&SalesOutbound

LogisticsIntegrated

SupplyChain

ManagementCustomersThisframeworkalignswiththeCoEPOVandisalsosimilartoframeworkforthesupplychaindiagnosticsinventorydatabase....andconcludedtherearethreestrategicobjectivesweshouldfocusonwhenanalysingthesupplychainKeymetricsmustgiveinformationonhowacompanyisperformingagainstoldstrategicobjectives.Strategicobjectives:QualityTimeCostProducts/servicesaccordingtocustomerexpectationsOnagreedtimeAtreasonablecostPurchasingInformationFlowForecasting&ProductionPlanningInventoryManagementInbound

LogisticsManufacturingMaintenanceMarketing&SalesOutbound

LogisticsIntegrated

SupplyChain

ManagementCustomerServiceSupplyChainFrameworkNB:BoundariesNPDISupportfunctionsTailortocompanyspecific(BSC)objectivesWebeganwithabrainstormingsessiononthekeydriversforquality,timeandcostThecompletepicturecanbefoundintheappendix.Welookedatthesupplychainfromthecustomer’sperspective.Webrainstormedon“whatcouldgowrongalongthesupplychain”:Whataredriversofperformancefromaquality,timeandcostpointofview.PriceServiceProductqualityProductquantityProductdeliveryLatearrivalLatedeliveryInventorycostProductcostProduc-tioncostDeliverycostCustomerservicecostQualityTimeCostMakingtheirclientspecificwarrantsattentionRespectallsourcesofdata:

Understandtheirrelationships—the“causaltree”:

RecognisedCross-Industry;In-IndustryandIn-Companysimilaritiesanddifferences.Blind-sidedIntuition Opinion Discussion Survey FunctionalMeasures KPIsExternalBestPracticeQualitativeQuantitativeObjective1KPI

KPI

KPI

KPIObjective2KPIandxxxmeasure“Dualservice”measures(cost&time)“Hardwired”andtennonsPush-pullMakingtheirclientspecificwarrantsattention(cont.)RecogniseCross-Industry;In-Industry;andIn-Companysimilaritiesanddifferences.Interfacethesolutiontothecurrentclients’measures,systems,processesandculture:...andguidemigrationovertime.Ensureaccountabilityforcollectingandactioningisclear.ProposedSupplyChainKPIsKPI’shelptoidentify“where”theperformanceproblemiswithinthesupplychain,andsteertowardsareastoexplore“why”.Accuracy(as%ofsales)Customersatisfaction%ofsatisfiedcustomersTotalcycletimeTime(forcustomer)fromplacingordertoreceivinggoods%ofproductsdeliveredontimeTotalsupplychaincostas%ofsalesCostperproductsoldas%ofsalesCostas%ofsales%ofproductsdeliveredaccordingtocustomerorder(quantity/quality)%ofcustomerssatisfiedwithservice%ofproductsorderedalreadyinstockDefectrateofproductsas%ofproduction%ofgoodsdeliveredaccordingtoorder(quantity/quality)bysupplierTimefromorderplacementtoreceptionofgoodsTimefromproductionordertodeliveryintofinishedproductwarehouseDowntimeas%oftotalproductiontime%ofgoodsdeliveredontimebysupplierCostas%ofsalesCostas%ofsalesCostas%ofsalesNumberofstockturns/yearsTotalSupplyChainForecastingPurchasingInboundLogisticsManufacturingMaintenanceInventory

ManagementMarketing&SalesCustomerServiceOutboundLogisticsQualityTimeCost%ofactivesuppliersthataccountfor90%oftotalpurchasevalueNeedtoidentifyM&SKPIsBEWAREofinter-relationshipsEachstageofthesupplychainhasavarietyofmetricstomonitoroperationaleffectivenessThesemetricshelpidentify“why”thereisaperformanceproblem.ForecastingPurchasingInboundLogisticsManufacturingMaintenanceQualityTimeCostActualvs.forecastedsales

%ofdatawhichcanbeusedwithoutmodificationintheplanningprocess%ofallactivesuppliersthataccountfor90%oftotalpurchasevalue

%ofcorrectordersplaced#ofalternativesourcesofsupply#ofsuppliersinvolvedinproductdevelopment/innovation#ofsuppliersperpurchasingemployee(purchasingprofessional)#ofvendorsproductsorderedPurchasingheadcountas%oftotalheadcount%ofgoodsdeliveredaccordingtoorder(quantify/quality)bysupplier

#ofcarrieralliances#ofovershipments%ofdirectmaterialpurchasesthatarenotinspectedatincomingqualityassurance,goingfromstocktodock%ofdirectmaterialpurchasesthatarenotinspectedatincomingqualityassurance,goingfromstocktoproduction%ofordersdeliveredwithoutunplannedcommunicationorspecialattentionDefectrateofproductsas%ofproduction

Scraprateas%ofproduction#ofchangesperproductionperiod%ofgoodsrepackagedActualvs.productioncapacityTimefromorderplacementtoreceptionofgoodsTimefromproductionordertodeliverintofinishedproductwarehouse

%ofaccountspayablehandledbeforeduedate%ofaccountspayablehandedin1–30days%ofaccountspayablehandledin31–60days%ofaccountspayablehandledin61–90days%ofaccountspayablehandledinover90days%ofsuppliersconnectedviaEDIAverageactualtimetodeveloped/negotiateacontract%ofgoodsdeliveredontimebysupplier

ProportionofsupplierswhodeliverdailyProportionofsupplierswhodeliverfrequentlythanmonthlyProportionofsupplierswhodelivermonthlyProportionofsupplierswhodelivertwiceweeklyResponsetimetoschedulechangesResponsetimetounforeseenproblemsTurnaroundtimeonrejecteditemsAverageproductionleadtimeCurrentmanufacturingleadtimeMinimumproductionleadtimeDowntimeas%oftotalproductiontime

Downtimeduetopartsshortage(orstockoutsingeneral)HoursofunplanneddowntimeCostas%ofsalesCostas%ofsales

Costas%oftotalcostsCostoforderspurchased(rangeCostofvendortransactions(range)CostofexpediterepairmaterialsPurchasingspendpersupplierPurchasingspendperpurchasingemployee(purchasingprofessional)Costas%ofsalesCostas%oftotalsalesCostas%ofsales

CostpersaleableunitCostperunitproducedCostas%ofsalesCostperunitproducedSource:H.CookNosofstrategies,or“uptime”service-basedcontractsIn申a卸dd扛it守io退n塌to吧t致he救K茶PI啦s謀ea衫ch遙s循ta揮ge濟(jì)o礙f側(cè)th疫e蠢su懲pp昆ly隸c信ha脫in仗h易as唇a慨v慣ar糖ie啞ty毯o母f孟me脾tr臉ic滋s拔to使m伶on俊it定or番o述pe柜ra惑ti影on轎al含e畢f(xié)f醉ec堂ti輔ve伸ne頁(yè)ss(c叨on爽t.狠)InventoryManagementMarketingandSalesCustomerServiceOutboundLogisticsTotalSupplyChainQu讓al襪it懷yTi四meCo菊st%澇of霞p負(fù)ro惡du趕ct詞s虜or蠢de丸re皆d亂al屆re建ad教y時(shí)in玩s唇to漢ckDe娘fe薯ct媽r辰at霉e采of重p蒜ro幸du繳ct住s挎as寄%色o糞f摩pr捷od軟uc毀ts牛l價(jià)ea套vi獨(dú)ng腎w壁ar場(chǎng)eh覺(jué)ou凍seAc紡cu溜ra煮cy拾o打f溉in吩ve涉nt曲or主y蜘re付co橋rd辛sIn駐ve裹nt挑or撐y外vs注.鄙se果rv顫ic跳e栽le代ve師lIt轉(zhuǎn)em栗s怪in嗚i繁nv勒en到to海ry艱a圈s他%欲of船t葡ot交al苗u便ni屬t恥pu逐rc癥ha爭(zhēng)se簡(jiǎn)sOb各so虛le濟(jì)te漆v臘s.奸a勞ct久iv務(wù)e朗in吼ve秤nt葡or宇y%果of蘭c繭or秋re在ct杜o妄rd腳er革s粒ta學(xué)ke蛛n#罪of嫂a焦dd螞it往io圖na透l蒙sa色le喝s滾fr趴om佛c漏us駛to倍me練r絲式re別fe斥rr絡(luò)al禽s#桑of盼o引rd關(guān)er塑c構(gòu)ha欠ng候es約a慰s逆%沙of礎(chǔ)o闊rd段er邁s織fi掠ll兆ed%大of河o純r(jià)d踢er壁s哈ha錫nd窄le即d略wi萄th沫c禿om歷mi候tm擁en闖t梁to潔p檔ro樹(shù)du蓄ct防/s變er筆vi煩ce縣d晶el爐iv雹er遮y駐on交f瞎ir努st云c翼al正l%填of比c傷us象to自me答rs帥s盤at譽(yù)is言fi廊ed找w助it筐h紫se湯rv炭ic沖e#惹of撤c噴om誦pl也ai乳nt創(chuàng)s羅as剛%茅o間f畜to灘ta矩l拒or均de盾rs#除of疼p校ho伙ne叮c軟al耕ls懼t銹o兆cu鳴st外om扯er破s譽(yù)er擦vi意ce豎d姨ev報(bào)el賽op獎(jiǎng)me抹nt嚷p娘er匹o違rd房誠(chéng)er界s砌hi虜pp潤(rùn)ed#沃of燭c峽om盆pl亮ai崖nt冠s落du晶e疤to幫O勵(lì)n-庸ti罰me肚d饒el超iv膜er忽y;盼O棒rd權(quán)er始E燈nt請(qǐng)ry壁;桂Pa閥ck寧ag艙in噸g;內(nèi)P懷ro辯du稠ct振q厲ua剃li鏈ty照;嫩Sh狂ip奔pi爹ng惰E永rr電or#疲of講c董om黨pl半ai漆nt碼s憑as居%題o沉f腦to替ta憤l約or艷de惕rs#答of刻c站us激to叼me忽r鉆co暈nt柳ac岡ts梳p婆er汽o瘡rd芳er#迷of口e強(qiáng)nq革ui詠ri罩es顫(但in琴cl暈ud劉in澡g眉co咐m(xù)p逐la櫻in搭ts敘)速th鎮(zhèn)at雁w省er齡e斯no敞t雅an緣瑞sw蘆er塘ed宰t東o惱th眉e鵝cu滿st密om朽er晃s洽sa各ti歷sf午ac乓ti奪on#訂of鉆i久nf帳or橫ma犬ti代on濤r裳eq絹ue麥st腿s凝as清%凈o熊f語(yǔ)cu臨st請(qǐng)om殃er王o首rd立er售s%憂of誦c憂al沸l(wèi)s督a錯(cuò)ba輔nd陵on瘦ed殼,蒙an峽sw含er然ed授b者y拌re告co快rd盟in賢g,勺d霧el耗ay亮ed%暗of聲c錯(cuò)us全to吐me妻r(nóng)咐co慣nt羞ac籍t侄th歪ro劑ug嘉h撓cu蠟st況om極er體s披er濫vi仆ce%放of蹦c滑us緩to葛me滑r勝fo么ll闖ow陵-u慶p薦ha率nd披le巖d按by策C搏us乖to黨me燥r某Se氣rv獵ic生e隆Re秘pr路es睜en宏ta些ti礎(chǔ)ve鬼;址De鹿pa爪rt胳me斯nt究M滅an亞ag秀er梯;軍Fi頁(yè)el溉d峰Re兔pr凈es關(guān)en右ta暖ti獅ve薦;組Re蔬sp瞞on討si綢bl鄉(xiāng)豐e護(hù)Ma胳na驅(qū)ge腥r%卷of偉i江nv似oi概ce占s丘co校nt糕ai也ni順ng油e攜rr轉(zhuǎn)or伙s%儲(chǔ)of浸o坑rd吹er言s潔de鋸li校ve脂re艙d筐co墨mp萬(wàn)le販te粘a細(xì)nd險(xiǎn)w號(hào)it衣ho當(dāng)ut白e北rr產(chǎn)or英(填or柔de事r借fi灶ll曬r澆at瓶e)%虛of上o濫rd晨er意s微th培at匯a說(shuō)re匪d光am炕ag澡ed杰o喊n搞ar細(xì)ri歡va籌l馳at田c泛us輸to鼠me棗r軍si島te%嫩of莫r燙es任po甜nd猛en皂ts撫t(yī)狗ha倍t毀ca便n輕ha旁nd雜le象c銀om目pl括ai得nt邊s謙wi機(jī)th移ou倆t甘ha許nd鄭in漿g難of盟f采to振o乖th爽er考p俊er點(diǎn)so凈n/主de驕pt測(cè).Av惕er結(jié)ag救e蹤蝶%浩of科d往is招pu高te就d截in孔vo法ic撕es%臭of腔p廟ro南du榨ct救s辱de美li災(zāi)ve倦re際d迫ac糧co理rd糕in討g草to腫c持us型to角me麻r德or瓣de電r眉(q揭ua貼nt洪it飽y/德qu子al氏it裂y)De慈gr跑ee件o弱fut辣il超is悶at匠io職nof居f肌ac誼il拴it舒ie丘s稼(%鴨)Eq厚ui超pm缸en愈tut攪il題is醒a(bǔ)t眾io節(jié)n—l鍛oa危dEq貝ui魯pm潮en山tut牙il補(bǔ)is咸at腔io淋n—w準(zhǔn)ei俘gh欄tTi雜me點(diǎn)f訊ro慚m旗or功de鵲r煩pl膛ac月em休en葵t之to史s共ta掠rt轎o舊f頂de皮li惹ve宮ryCu雹st督om胳er按s趙at皮is坦fa對(duì)ct旋io咽n柿(r父at公in虜g)%貌of揪s故at氣is李fi仁ed使c貝us苦to挺me女rs%雅of師i栽nf奧or輛ma撿ti掉on粘o詞n架cr之ed拖it鹿h帳is耍to漏ry趙l襲im帳it掉a冤va廳il勇ab呢le在O胖n-鉛li演ne%埋of除i持nf太or嫂ma隆ti量on譽(yù)o走n蠶op冰en逼-o兆rd悲er消h糕is衛(wèi)to驅(qū)ry攔a筒va勝il立ab像le釋O要n-互li嘴ne%尖of設(shè)i筆nf疲or呀ma量ti欲on騰o帶n差ou曉ts坑ta善nd醒in壺g姜ba嘩la筆nc綁e磁av兔ai執(zhí)la漆bl醋e睬On躺-l送in近e%悅of耐i枯nf瞧or柏ma寒ti尖on指o漫n犧pr可ic倍in不g凳av堡ai渴la歷bl交e膚On境-l綢in梨e%渾of輝i騾nf愛(ài)or覆ma井ti礎(chǔ)on焦o捕n姥pr夏od騎uc兆t起hi剝st斃or芳y華av亮ai屋la達(dá)bl潮e上On姓-l總in俯e%橡of餃i翠nf司or貼ma陰ti層on心o訊n農(nóng)pr佛od雖uc不t貿(mào)ID眼c殊od遺e猛av糕ai撕la著bl田e關(guān)On粱-l傷in徑e%抬of永i林nf妙or育ma爺ti螺on姑o雁n仿sh晨ip疤pi狼ng趕p毅oi逢nt釘s拼av昆ai繼la鉛bl葛e嘴On惠-l主in漁eRa賓ti扯o紀(jì)of喜o壘pe寶ra燭ti施on附sla膽bo量uras泄%賢o鳳f檔pa如ss化iv悉ela反bo使urAv趟er弄ag燃e知#聚of杠o亦rd鞏er惹s糕re屈je夢(mèng)ct貞edAv足er芬ag獄e誤pr移od壤uc緞t余ti忽me劈燕i繪n漏wa壁re涼ho朋us莖eNo傭.悅of仇d渾ay車s凱co墓ns球um脹pt較io余n透in按s果to們ck兵(助A-暈go尊od者s)No它.需of古d湊ay勺s截co為ns匠um田pt咐io耕n鵲in匹s浴to搶ck淹(推B-串go腐od尋s)No前.書(shū)of帝d用ay疑s機(jī)co欺ns怕um乳pt隸io敘n倆in疫s蛾to礙ck蕉(芒C-雖go榨od痕s)No承.蒼of羊d零ay穗s鈔sa泰fe嚴(yán)ty貍s隨to屢ck塑(識(shí)A-療go風(fēng)od揪s)No鍬.私of樣d哨ay嘆s隙sa盈fe齒ty浸s巧to忌ck吸(茅B-妥go岸od擠s)No批.情of顛d膀ay齒s怕sa求fe肯ty賓s抹to截ck縱(呈C-仿go漢od宴s)No均.棄of辮p歷ro棍du鈴ct魯s授wi同th灰d冰up慕li著ca翅t(yī)i賭on廢s隔to船ckPl創(chuàng)an僻ne燈d藏da能ys摟o督f趣in劇ve鎖nt居or零y府on她h臣an師d%紗of差a教cc叔ou體nt遵s數(shù)re證ce屋iv去ab貞le際s挖et般tl巷ed塔b制ef紗or競(jìng)e專du載e格da共te%盤of放a憤cc抹ou掀nt倡s昌re攜ce菜iv干ab割le威s侍et廣tl財(cái)ed利i數(shù)n鼠1挨–3眾0繪da援ys%滅of耐a蕉cc慣ou鵝nt乖s稻re萄ce元iv廁ab慘le廣s針et蒙tl者ed圾i故n獲3添1–朱60百d諒ay泊s%沫of引a靈cc樣ou繩nt兇s笛re爭(zhēng)ce粉iv俘ab焰le攻s跌et松tl麻ed關(guān)i淚n符9蹤蝶1欣da爬ys%偵of拐a賓cc徒ou拒nt威s尸re毀ce赴iv鉤ab腦le蜜s擱et液tl農(nóng)ed棟i軟n貢61約–9憲0撕da筍ysDe絕li網(wǎng)ve敢ry閃t奇im脾e%摔of侄p瞎ro熟du愈ct伙s妨de停li沫ve浙re筒d慕ea項(xiàng)rl班y#奪of故d窄el語(yǔ)iv南er蒸ie硬s村pe括rma棗nh困ou差r%政of信o歐rd采er荒s嗽de捉li堆ve標(biāo)re就d曾on宣t袖im謙e句(a覺(jué)s柳de幻玉fi叉ne擁d譯by膊c膏us逝to畏me毒r)%旱of舌o染rd岔er煉s嶺de滴li從ve斤re粉d順wi赴th勝a娃n麻av蒸er湖ag那e作de犯la陷y獨(dú)of花1嬌m濟(jì)on無(wú)thAv經(jīng)er窯ag盈e閣#拴of溫d族ay五s垃de抬la才y臥af沾te梯r批sc獵he匪du培l(xiāng)e蔬d困sh菠ip井d競(jìng)at宿eTo喘ta贊l牛cy吸c(diǎn)l手e芹ti寒meTi似me鴉(謠fo踐r圾cu低st抹om仗er此s)娃f致ro錄m件pl昏ac哨in干g攻or擁de說(shuō)r猴to噸re骨ce牲iv賢in香g僚go少od晉s%鋪of涼p秒ro亮du需ct鍋s廚de恩li內(nèi)ve來(lái)re賣d零on武t指im河eAv炒er吧ag敲e率cu囑st假om短er容q欠uo濫te恢dle死ad匠ti礦meAv遞er抗ag瞧ele互ad研ti證mefr慢om請(qǐng)r傭ec巷ei綿pt營(yíng)o腥f(wàn)饒or珍de口r滴to多s欄hi甚pm斥en洞tAv跌er蔬ag毀e他ti沈me濕t奪ak維en柏t快o駐ac鉗ce桌ss絹i牧nf捷or貼ma鉗ti倡onCa余sh撇t資o哄ca介sh冶c古yc遞leLo六ng紙es戶t許cu府st途om后er亞q獸uo嗚te但dle掀ad興ti蜜meNe稠w術(shù)pr啦od感uc敬t撲in像tr評(píng)od下uc裂ti掏on廣t辨im共ePr鉛od眾uc什t暑ch解an滴ge友ov哈er化t蘿im礙eSh兄or鬧te守st訓(xùn)c冷us咬to掏me從r幕qu炕ot缺ed貝t粗im餡eTi病me茶f瘦ro興m慣re劫ce醫(yī)ip千t逮of錢o庸rd抗er拖t盒o駱re楚ce垮ip罷t朽of動(dòng)sh報(bào)ip完me柿nt碧b吉y滑cu治st掏om菊erTi丸me斃t佛ak樂(lè)en言t古o廟re布ct谷if克y呀in滅co援rr縮慧ec據(jù)t爛or疲d慰am懼ag窮ed頌o趴rd落er努sAv蹤蝶er腎ag決e革ti貴me恐t艦ak尖en營(yíng)t木o籌re去sp繞on癥d域to紹r拿eq牙ue捕st靜sCo趕st汽a殃s皂%航of遷s券al繞es#潮of排s律to賴ck飾t淹ur蘆ns斥/y融ea彎rCo遭st重a析s護(hù)%齊of漲c盼os數(shù)t械of蹈g心oo藥ds凡p授ur突ch堂as乳edCa臂rr傍ie煩d供wo黨rt徑h識(shí)of龍e恨xp負(fù)ir極ed狹l愈ot劑sA-茅go禾od受s壇as構(gòu)a飲p備er難ce溜nt血o艦f隨in惑ve貞nt仙or邀yAv碌er檢ag背e糧st算oc猜k弟le蒜ve刷lB-露go巡壽od燭s末as扣a遭p蒼er豆ce帥nt皇o黎f堆in裝ve善nt物or沸yC-偉go哪od倘s耕as暮a飄p英er踐ce經(jīng)nt時(shí)o奔f柜in捧ve才nt詳or赴yIn列ve破nt煉or沖y蒼co種st逆a樓s找%穩(wěn)of漁t濃ot安al沸a騾ss沖et座s向(g河ro流ss棚a叼ss量et葵s)Ma淘xi增mu閣m汗st捕oc突k蔑le者ve疑lMi惠ni洪mu姨m慶st朱oc討k番le日ve攤lCo患st繡a阻s伯%惰of晚s貞al協(xié)esCo癥st儀a照s議%挖of描s侵al席esCo清st拐p蹦er屋d趴el衛(wèi)iv飽er垮y#恒of令r錫ou啄te星m歸il番es銅p券er堂d帖el狹iv生er件y#餡of墾w揚(yáng)ar賞eh除ou倦si資ng析f租ac室il昆it社ie介s#傍of諒w兄ar闖eh筑ou債si侄ng承o較f菌lo晉ca加ti霞o(jì)n戒s%為of憂t坑ra蛛ns串po淹rt臥at垂io指n芒un睜it鐵s批ow件ne脹d失by糾c垃om特pa恐nyCo內(nèi)st畏p斃er偉o姿rd糠erCo抗st晉p狡er曲r禽ou敢teTo染ta側(cè)l史su序pp薪ly捐c脆ha招in繩c寶os梁t及as辟%筒o醬f另sa及l(fā)e梳sCo劇st譽(yù)p氧er朱p股ro床du堵ct爪s迅ol修d正as悉%多o聯(lián)f土sa白le驚s%辜o(jì)f倡p響ro禿fi付t緩fr用om禿b搖as紡e叉pu爆rc汁h(huán)a狀se%卷of巴p警ro題fi劈燕t秧fr隊(duì)om潔i惰nc夠re雁as夜ed傭p豎ur班ch傲as餓es%扮of吸p舒ro堪fi本t迷fr特om傅p今re甩mi核um漠p貼ri蔽ci叮ng%菠of澡r脖ev麻en柜ue采g鳴en裙er延at繩ed鎮(zhèn)b利y扣la喊rg啄es形t坐c惠us底to款me魄r內(nèi)gr席ou扭p綠(t謎op靈2盯0%可)Co平st消p懼er離p丹ro績(jī)du虜ct場(chǎng)s餓ol雀d孤as索%商o津f鋤sa沉le蒙sOp瞎er需at歌in村g幣pr畝of糞it截p慌er臺(tái)c捕us昏to頃me會(huì)r至as蓮%喂o青f備o哭pe奴ra恨ti賓ng簡(jiǎn)c教os飽ts慰p生er災(zāi)c停us對(duì)to允me門rTo盾ta抄l弓co謊st天p烈er尿o木rd阿erTo內(nèi)ta秤l院co夫st躁p戒er巴u厲ni纖t足pr畝od叛uc心edCo怖st慚a腿s址%歉of霜s府a(chǎn)l靜esSo跨ur斥ce勇:陰H.跟C嚇oo雄kGi裙ve士n獄th盟e葡mu擠lt慘it御ud差e守of稈m雙et痰ri慌cs銅w忍e著su遷gg添es爹t模to汁a梢na療ly普se鈴s擾up漠pl密y毫ch茅ai飾n蔽pe虜rf圈or陽(yáng)ma牧nc肝e丸us獄in翼g鋼a從hi鞏er壇ar知ch蕩y峰of漠m洪ea幅su孝re蛇s.脆.緣瑞.窗di幕gg率in啟g艷th已ro乓ug途h黑th陽(yáng)e阿ca題us順al久t喘re勁e渴to圍i吵mp樸ro值ve逢b說(shuō)us仇in麥es矮s匠pe汽rf優(yōu)or潮ma羞nc魯e.Ke幕y屢KP岸ISu田pp痛or肆ti贊ngMe學(xué)tr梳ic僑sOt傳he巧rOp蘿er遇at膜io另na麥lMe愚as訂ur渡esTy努pe杯o津f酒Me糠as繼ur聯(lián)eEx森am周pl策eHi琴gh笨es外t壟Le呢ve猾l撤Us吊eWh曉o首Us識(shí)es罷I卡tFo蝴re再ca令st進(jìn)in山g殊ac土cu扭ra擴(kuò)cy夢(mèng)(座as翅%砍o愈f清sa績(jī)le尿s)In報(bào)te咬gr惑at先ed發(fā)s抬up毫pl棚y閉ch輔ai良nGe濤ne毯ri灘c濕be問(wèn)nc后hm樸ar豆ki刑ngCo馬ns盼ul孔ta螞ntTo杜p毛ma詞na耕ge妄me浸ntSu液pp需ly歲c卻ha股in頌s舟ta童ge器m稼an謀ag目er%識(shí)of峽s矛up嗎pl畫(huà)ie賞rs匹c輔on到ne漫ct寒ed夕v計(jì)ia璃E幼DISu介pp惠ly看c飄ha醋in負(fù)s店ta南ge表d轟ia跪gn興os含ti護(hù)cCo適ns濫ul康ta肯ntSu糞pp波ly顆c匯ha泉in野s喝ta遙ge包m恢an養(yǎng)ag婦erA-妨go夠od答s連as畝a燥%導(dǎo)o膏f欄in自ve純nt初or殲ySu膨pp衣ly滿c填ha季in洽s惱ta斃ge防d品ia惕gn崇os煎ti寧cSu形pp娃ly卷c業(yè)ha稈in條s吐ta亞ge赴m蓬an落ag等erOb戶je煎ct鄉(xiāng)豐iv御eFi瓣nd可“王wh仙er皺e”界t宜he亦p雄ro準(zhǔn)bl陳em鼻i附s忠wi吧th房誠(chéng)in專t現(xiàn)he膏s荒up抵pl康y圍ch癢ai歉nId范en組ti遞fy哈t騾he凈“猛wh胞y”含w狂it唱hi石n拆th騰e饒su隙pp絹ly爹c嫌ha勾in傅s委ta停geGi稿ve蛇m巾or源e亭in述-d臭ep練th梅i指nf顫or之ma揪ti蜓on閥a新bo獎(jiǎng)ut面s懂up主pl馳y懸ch被ai李n宮st茅ag擱eFo纏r吼ex陰am講pl勇e,展t呈he撞q我ua傲li和ty博o無(wú)f商cu引st答om餃er個(gè)s懷er豬vi擦ce獎(jiǎng)p藝er登fo職rm另an暖ce旱c各an濱b面e牛cl酬ea杰rl隊(duì)y詠me抗as溉ur塔ed筑a興t濤th女re尚e蓮di圖ff訊er跡en擦t蹤蝶le謙ve色lsQualityKe劉y便KP撓I’漁sSu柿gg曾es劇te云d楚Su娃pp瘡or毅ti填ng傻M明et鎮(zhèn)ri寨csOt末he鍵r計(jì)Op責(zé)er蜜at弊io葛na啦lMe或as械ur曠es%窄of鉛c懂us嚴(yán)to打me蒜rs醋s恥at商is晨fi燒ed愧w砍it遭h鍛se唉rv吸ic啄e#洪of先c興om醋pl蘭ai說(shuō)nt比s瞇as釘%始o(jì)權(quán)f扛to艙ta躲l節(jié)or夸de埋rs#喇of芒p宜ho樓ne倘c壩al羊ls等t旦o允cu才st外om澡er摔s施er駱vi霞ce疊d賊ep罩ar內(nèi)tm拔en饑t尖pe黃r史or花de慮r早sh眠ip雀pe輪d#廟of堅(jiān)c膠om燦pl厭ai殺nt攝s兵du詞e框to凍:因or碎de裂r豪en狹tr靠y,餅p輔ac舊ka哪gi志ng尺,麻sh姨ip敵pi者ng承e昌rr枯or岡,棄.符.撕.)%斗of或c志al圾ls棟a蜜ba夜nd寨on盞ed底,丑an覺(jué)sw辮er撥ed畏b鴉y迫re你co騰rd徑in緩g,標(biāo)d鬧el溪ay撈ed醫(yī),巴.禽.悼.%轟of防c模om蹤蝶pl凝ai輸nt河s睛ha蕉nd映le蛙d炮by池:柴cu稼st華om胡er圓s蝴er仍vi爬ce僵r潔ep俱.,宅d窩ep朵ar哨tm竭en略t位ma竿na坑ge父r,啟.慈.漁.KP迷I’薯s帆wi到ll司b叨e墻me材as甚ur捕ed亞f騎or消g已en鑰er境ic道b哈en芬ch者ma墓rk攀s,射w揪hi燒ls送t測(cè)op嶼er伴at箏io版na宰l丟me共tr波ic免s未wi踏ll她b引e飾me曾as顏ur祝ed折b廊y敲a澤cu深st適om燒er蔽s串er芬vi傍ce濁m到an質(zhì)ag爽er株..遲.偽.#脆of餃c側(cè)om煙pl感ai啞nt艙s龍th坐at祥w齡er造e瞇no拾t燈an電sw勵(lì)er蟻ed優(yōu)t顏o憐cu籍st胸om筑er神s習(xí)at壤is賭fa幼ct香io去nAv套er妄ag弓e穩(wěn)nu循mb德er匠o顫f組or酸de遞rs蛛r鍵ej鵲ec定te濕dKe泰y陪KP管I’饞sSu啦gg池es眼te來(lái)d贊Su久pp筋or營(yíng)ti飯ng往M堡et熊ri秧csOt蔽he靠r急O(jiān)p速er諸at奴io頁(yè)na漁lMe芽as榜ur常esOu懸tb藥ou碎nd困l削og救is畝ti所cs棒p評(píng)er槐fo喂rm炸an販ce笛.災(zāi).曬.%讓of嫩p歷ro難du的ct字s品de奸li哲ve衡re續(xù)d攻ac凍co訊rd辨in凝g春to叼c娛us逢to侍me卵r喊or箏de腳r繪(q請(qǐng)ua渾nt峽it僚y/幫qu選al浸it勉y)(T患he逐se貞c少an償o頸ft非en忍b究e孝dr惕iv蹤蝶en油b跌y車cu泥st屈om鼠er拌s俗er遺vi祖ce醉m尤et績(jī)r(jià)i舊cs粘)De翻gr弄ee技o(jì)泰fut評(píng)il濾is坊at櫻io笑nof梯f獄ac自il伙it怖ie獲s何(%疏)Eq谷ui蜂pm扛en匪tut假il嗓is見(jiàn)at火io息n(l放oa盯d/黑we農(nóng)ig死ht粉)De滑li掠ve岔ry秤t哄im鍵e%意of援o康rd災(zāi)er蔽s攜de姿li涉ve持re醒d教on潑t領(lǐng)im絞e嬌(a渾s蓮de請(qǐng)fi維ne希d座by皮c以u(píng)s朝to跌me狼r)#裙of配d得el貪iv立er池ie投s/躬ma站n下ho伶ur%然of迎o針rd哀er釋s感de樓li頂ve鄉(xiāng)豐re示d獄ea顫rl結(jié)y%焰of咬o狐rd卷er悄s撐de長(zhǎng)li逝ve懷re珍d父wi察th何a要n劉av獨(dú)er煩ag煎e(cuò)君de戴la管y礦of孟1唯m鹿on皇thAv黑er然ag思e狗nu秒mb鎖er原o辛f禽da倆ys湊o詞f奔de始la啊y票af比te鞋r夏sc飼he侵du抱le瞧d進(jìn)sh昨ip泊d梢at份eCo響st填a貪s預(yù)%訓(xùn)of派s友a(bǔ)l域es#燙of觸r四ou州te芹m另il蓮es壘p穴er兔d該el詢iv析er晴y#修of犬w悲ar惕eh球ou值si撕ng棋f興ac軟il耐it病ie岔s/綁lo味ca殖ti妖on木s%巴of蹦t耀ra橫ns肢po乘rt貪at墻io推n鹽un輩it蘇s置ow碰ne采d甘by蒸c惱om授pa錄ny.貫.臣.Co愚st第p西er彼d怨el能iv斤er歸yCo引st筆p逼er美o耗rd粗erCo森st慎p槽er認(rèn)r著ou刻teQualityTimeCostKe兵y耳KP零I’和sSu禽gg碼es題te鏈d劈燕Su完pp杰or島ti銷ng黨M雖et足ri娃csOt瓶he怠r筐Op汽er溫at洞io句na示lMe常as韻ur叛esQualityTimeCostFo破r鍋ma刑in筑te境na槐nc雹e,襯c稱om棉mo春nl誕y襪us阻ed多s騎up暗pl叛y晴ch有ai座n起pe滋rf蜘or苗ma葬nc嗎e盟me何tr適ic學(xué)s劍re蹈la級(jí)te講t同o斑ti碎me佩a爹nd焰c螞os墻tTh滋e拍qu硬al古it方y(tǒng)這of副m勾ai效nt川en隱an啄ce冷i餅s禍co羅mm捆on吼ly槐m跡ea麻su廈re群d放by策l雹ag體m負(fù)ea騾su攝re陜s徐in碧t兵er研ms憤o輸f若co愈st刺o酸r鮮as撈a呀p德ro登du敬ct害io洽n銷me哭as抵ur親e偏(d劉ow欠nt憐im狐e)亂.We酒s紀(jì)ug纖ge籃st城t露he唉u摧se枝o鞭f夫tw釋o遙le尖ad讓m巧ea匙su桃re屑s姜th棚at借p廉ro膽ac塘ti圍ve羊ly遇m墊on等it膛or地m妖ai論nt縱en紫an愿ce放p周er慣fo賢rm質(zhì)an屠ce駐..否.油.Nu沖mb粥er戶o油f桌se醒rv腐ic盞e趟co矛nt斃ra襲ctNu滑mb包er席o創(chuàng)f鑒tr柴ai黎ni乘ng礦d宋ay牢s偵fo鍛r憶ma撞in棋te響na嫁nc塘e蔽st據(jù)af顯fDo鈔wn箏ti嶺me祝a裙s棕%除of消t坡ot端al狀p澡ro芽du產(chǎn)ct豬io籍n看ti逗meCo虎st舉a吉s織%晌of濾s傻al溝esCo妨st壺p殲er堤u肉ni救t訪pr殊od終uc碌edDo消wn趟ti宅me烘d號(hào)ue訴t抱o浙pa度rt猴s反sh炊or費(fèi)ta借ge柳(若or章s襪to泰ck鹿o始ut削s喉in拋g咐en圣er宵al臂)Ho雅ur裝s即of溉u洲np牙la建nn王ed母d犁ow提nt蘆im友eJu錘st肥r講em烈em多be它r美.綠.殺.A刺la阻rg太e尺nu蹲mb邁er糞o替f幣me指tr肝ic撥s蛾ex鄙is鉗t,前s訪o部be宵s鉤el腫ec劣ti程ve均.A銹st裂ep棕b章y震st女ep筆a竿pp奏ro塌ac殺h勒to吃m脹ea寧su堆ri推ng蝦s獅up拳pl禿y子ch嗎ai刊n廚pe未rf師o(wú)r悟ma腎nc章e伸sh瞇ou藏ld潮b茄e即un名de呈rt心ak鵲en罩i刊n越or徹de磨r蠅to祥a殼vo諸id摘b怪ei盜ng保o險(xiǎn)ve勵(lì)rw紫he競(jìng)lm斜ed撤b愈y跨da踢ta早.Th福e驚fo夸ll岡ow虜in遠(yuǎn)g岸se拳gm基en蹲ta數(shù)ti銹on形g懇iv五e(cuò)s稻u抄s夢(mèng)su較ch位a撤n分ap消pr唱oa廁ch奧:23羊k爽ey遭K翁PI尚’s癢a綢ll只ow傍u有s竊to懇i象de乖nt勢(shì)if宏y存“w柏he儀re歇”星th洽e功pr患o(jì)b錦le蜻ms揭”婆ex象is訓(xùn)t淺wi凝th香in敏t崇he穩(wěn)s游up腹pl漠y瘋ch妄ai追n.Ke嘗y怒su似pp嶼or加ti天ng醋me皺tr置ic棄s贈(zèng)th矛en彩a泥l(xiāng)l牙ow稿u輛s熔to表a已ns陪we廢r協(xié)“w唐hy導(dǎo)”捉th完e池pr奔o(jì)b糊le原ms匯e魯xi叢st生.Op肉er伐at伴io慌na臨l途me鴉tr場(chǎng)ic扯s候al門lo夏w口us輸t巴o珠go啞a嗎na堅(jiān)ly樓se煉t宿he落s晨up枝pl拴y耐ch棉ai鎮(zhèn)n憤st勵(lì)ag就e嫂in汪m喘or爸e豎de鼻ta