商務(wù)溝通與談判主講人：石春玲第三章商務(wù)溝通策略和技巧學(xué)習(xí)要點(diǎn)及目標(biāo)：1、了解和熟悉幾種常見(jiàn)的溝通策略2、掌握常見(jiàn)的溝通技巧一、常見(jiàn)的溝通策略雙向溝通換位溝通理性溝通目標(biāo)溝通（略）（蜘一曾）械雙抹向房誠(chéng)溝程通雙鏡向越溝堂通兄的停形與成精過(guò)勞程雙嶼向殼溝腐通緒的庸優(yōu)攀點(diǎn)信約息就有屠反付饋準(zhǔn)貼確梨性茂較溉高受氧者稠有梯參辮與狂感有別助跨于站傳扣、羊受肆雙糟方攜的臣意君見(jiàn)鋒溝距通咱和吸建拋立焦雙也方餡的滲感扛情雙附向標(biāo)溝邊通姓的告缺攤點(diǎn)溝走通屑時(shí)辱間抓較流長(zhǎng)雙產(chǎn)方候?yàn)槔m(xù)了張達(dá)糾成怕一魚致黨，納認(rèn)寫知絹失帆調(diào)漿，漢從鋒而撈導(dǎo)婆致控產(chǎn)削生箏內(nèi)意心半焦男慮信驚息車傳益遞肯者且必僑須邊謹(jǐn)矛慎葉地樂(lè)進(jìn)根行達(dá)溝輕通尺，蛙因誦為挑溝畝通雷不言僅健為產(chǎn)他毫人蹦提舒供奧了列可剝能打的致評(píng)環(huán)價(jià)華依脊據(jù)日，靈也隔是醉一竄種惜自素我決表夕露練的剖有殲效漂形答式計(jì)（齊自都尊嚷和猜被援認(rèn)孩定守的捆需診要?。╇p性向逗溝中通鄭的社應(yīng)沒(méi)用內(nèi)范籃圍一胳個(gè)岔組滾織輪如券果展更盯加創(chuàng)重硬視盲工末作宴的攪快車速掌與身成腔員教的尼秩兆序種，鳥(niǎo)宜鍬用開(kāi)單餐向題溝羽通例擠行嘗公犧事晶、記低輪層命的褲命漲令男傳昨達(dá)百，搜可暫用重單偵向教溝煉通如彩果急要企求味工備作劇的水正曉確富性獸高與，展重哭視懂成悔員堆的銹人趟際督關(guān)掃系雅，盯則膝宜瓣采修用鍵雙令向碼溝非通處浩理節(jié)陌歉生辟的排新災(zāi)問(wèn)肺題打、巖上拜層勁組豪織喝的蝦決女策滲會(huì)諷議來(lái)，念雙除向簡(jiǎn)溝稍通犧的貴效糖果賢較設(shè)佳從苗領(lǐng)市導(dǎo)悟者借個(gè)博人恰來(lái)拍講掛，擊如刮果成經(jīng)挎驗(yàn)紫不飲足膝，吊無(wú)拜法量當(dāng)見(jiàn)機(jī)設(shè)立西斷核，米或收者藝不賺愿描下暫屬國(guó)指僑責(zé)鄰自刷己隙無(wú)哄能餓，坦想梁保辜全郵權(quán)手威德，怪那常么資單夜向擦溝睬通爆是杠有爆利暗的雙孟向爪溝號(hào)通獻(xiàn)的貨策害略企串業(yè)奴領(lǐng)疫導(dǎo)剛者儲(chǔ)的雅雙肺向碌溝才通執(zhí)策羞略為鉛員番工宰提摩供斧多殿種哭渠柜道鑰，燭讓妻員罷工崗能梳隨警時(shí)偵提惱出靜心補(bǔ)中窩的繁疑箭問(wèn)對(duì)浩員代工盤做青定行期品的粉匿箱名怨調(diào)痛查粱，鼓了跨解邊員下工綿對(duì)幅公輩司籮、酸管撞理岡人膚員粉以輔及圣工奇作基、閉生堤活殺的那看遷法建哲立蟲(chóng)多央種殖方概式進(jìn)，辦讓沃員篇工皂隨程時(shí)誕了近解農(nóng)企霞業(yè)灣情慶況中憐層拳管輩理燭者廚的拉雙恨向庭溝除通能策暖略1窯．撐對(duì)興下蔬負(fù)絕責(zé)承洗擔(dān)螺起斯幫怨助匆下忽屬惜成蛙功公的缸責(zé)濾任促碗進(jìn)扭團(tuán)臂隊(duì)旋協(xié)繁作主師動(dòng)厚溝宴通建隙立壩起眾負(fù)身責(zé)砍機(jī)鏡制鼓診舞駁士夢(mèng)氣2箏．龍對(duì)另上液負(fù)地責(zé)積振極叨工圈作盡循量甘坦暫率嫩表霸達(dá)程自塘己牽的蝕意鋒見(jiàn)先陡征滾求懷上翅司飲的考意呆見(jiàn)稍再紅制棄訂古計(jì)攪劃對(duì)筐上禁司瀉的旗意幅見(jiàn)巷做纏出載積歇極步響職應(yīng)主僵動(dòng)璃詢斤問(wèn)尸困概擾改自婆己魚的話一悅切憤問(wèn)陪題梯和通想廣法（悄二焰）芽換禽位蕉溝慚通有暴效生運(yùn)黑用姥換榨位止思柔考伙的屑前蹄提換妥位紡溝擇通隔的糟策復(fù)略有應(yīng)效斯運(yùn)映用字換百位叉思廉考光的纏前鍛提平串等咽、錫尊洽重構(gòu)是積換稱位威思貞考頓的寇前年提良軟好致氛識(shí)圍虧是淡換矮位恰思之考鈴的損條青件真帖正失轉(zhuǎn)洋換婦角差度染感扎同輩身蠢受柳（網(wǎng)感凱受崗力謀）換古位劉溝算通龍的貨策裂略好冊(cè)奇涌心浴，理是伙換獵位處思珠考形的聰一鋸個(gè)貧基火本巾元卡素學(xué)悉會(huì)病寬坑容尊饅重咳對(duì)飯方馬，抽求由同犯存催異設(shè)禽身永處叔地殼地圍思庫(kù)考在，賓體跡諒僵對(duì)徐方（鵲三僑）午理名性羽溝肢通痰的記策僑略有盲情穴緒性時(shí)不不窯要號(hào)溝冰通就孟事暮論蟲(chóng)事互疾相本尊廈重反萍應(yīng)漫不鑰反壞抗傾民聽(tīng)延級(jí)期礦交才流表惰達(dá)掩誠(chéng)哪意二沉、效常瘡見(jiàn)棒的跑溝吼通灑技偏巧（盈一驢）閑常圓見(jiàn)逃的簽溝泄通馬語(yǔ)姿言水形蹲式（鄰二旁）豆溝紗通祝語(yǔ)址言衛(wèi)的餡風(fēng)其格（既三娘）眉溝姓通離技限巧（濤一抱）內(nèi)常代見(jiàn)繩的宮溝克通憶語(yǔ)交言械形蒜式包肯括辮寒擇暄肉、重問(wèn)紐奉答桂、肅陳嘴述宣、材傾棕聽(tīng)夸四拘種側(cè)，厚藝餡術(shù)貨的愚運(yùn)住用叫這挎幾指種方語(yǔ)晌言樂(lè)形胡式繳，系成飛為漫溝勻通遍順山利蜂的撲基編本語(yǔ)條圖件1巖、括寒墳暄附竹：答如出何畜理險(xiǎn)解嘉寒暴暄使語(yǔ)杜言討？阿寒肥暄唯語(yǔ)陸言鵝的臭選龍擇我需拔要隙注喉意目的尤問(wèn)椒題將。2北、廚問(wèn)披答１盡、袖問(wèn)問(wèn)恥句煉的絡(luò)作欲用要：（圍1飼）撲問(wèn)趕句織類墾型姑：在桃談?wù)f判芳中晃最諒常診用滾的筐有份效次提暑問(wèn)選的因方椒式囑主染要狠有筐幾騾種憤：明雙確瘋型弄提鋤問(wèn)：五有險(xiǎn)特俱定太的睜回光答鋼，睛如跡是償或衫否?。晃逋裎ㄐ豌y提耀問(wèn)；暗診示砌型余提擊問(wèn)；證縱實(shí)卷型派提江問(wèn)：死“笛您獻(xiàn)剛宗剛崗說(shuō)餡上返述類情趣況鞋沒(méi)繞有勞變戒動(dòng)檢，顯是錦不驕?zhǔn)莾S說(shuō)撿你比們攀可蛾以腰如醋期遼履負(fù)約聾了還？序”蔥；限類制棍型酬提榮問(wèn)：錦“例原科來(lái)詠的開(kāi)協(xié)欄議放你襲們圾是講今狐天遍實(shí)固施幫還谷是陣明黑天掛實(shí)晃施貨？在”痛；攻犁擊戚型訂提吩問(wèn)；誘瓜導(dǎo)降型總提騾問(wèn)：很“他違航約暈要該受武懲沙罰灑，叮你祥說(shuō)槍是辰不謎是陵？遍”（好2搭）磁提主問(wèn)鐵技視巧1替）漁預(yù)艙先數(shù)準(zhǔn)磚備譽(yù)好映問(wèn)奏題務(wù)，肢最竹好宣是堵一面些殊對(duì)交方元不畜能引夠跟迅習(xí)速己想奏出絲式適致當(dāng)齡答爛案詢的勤問(wèn)煌題牙，景以遭期果收議到數(shù)出醉其密不商意獻(xiàn)的挪效扇果獅。2挖）胡在嗎對(duì)鐘方飽發(fā)儀言紙時(shí)預(yù)，不不緞要懼中版止建傾斜聽(tīng)區(qū)對(duì)者方其的驢談佛話男而靜急喜于亦提噴出逝問(wèn)慣題襪，較可險(xiǎn)以目先擠把栗問(wèn)虧題奶記葛下策來(lái)隱，躍等片待身合異適悉的崇時(shí)系機(jī)反再艱提錦出池來(lái)恥。3制）嗽在若適殊當(dāng)昨的辦時(shí)牲候借，貨將緊一款個(gè)揭已凳經(jīng)爽發(fā)引生傅，脾并風(fēng)且響答睡案遍你娛也先知釋道鑒的偽問(wèn)捆題桃提初出瓦來(lái)睛，們驗(yàn)社證旱對(duì)浙方同的蛛誠(chéng)瞧實(shí)疼和道態(tài)縮慧度鐘。4靠）貨不社要余以撥大轟法片官似的儲(chǔ)態(tài)嘆度味來(lái)偉詢宅問(wèn)館對(duì)皺方膀，違那刷樣鍛容攪易仇造產(chǎn)成線對(duì)銀方咽的介敵菠對(duì)賴與贈(zèng)防昂范掏的自心鑼理楚和仗情濃緒偏。5變）箭假皺如柱對(duì)繞方恭的甘答撿案擊不書完驅(qū)整破，師甚惑至遺回澇避梨不萬(wàn)言蘇，搞要吵有篩耐禍心視和驢毅戒力吐繼這續(xù)膝追敲問(wèn)震。6渣）享當(dāng)品直狼接嚷提依出歐某姜一膠個(gè)賊問(wèn)秒題號(hào)而銷對(duì)邁方社或粘是攀不緒感奶興午趣相，應(yīng)或筒是孕態(tài)帽度鹽謹(jǐn)況慎巷不襖愿千展葉開(kāi)伍回垃答接，兩可枯以允換臥一爭(zhēng)個(gè)點(diǎn)角境度輩和凈問(wèn)顛題笨，達(dá)來(lái)事激壩發(fā)塵對(duì)月方笑回委答壤問(wèn)邀題嶺的賀興恭趣知。答（嚇1寒）飯答它話魂的訊主盲要習(xí)方究式丸：明熟確孟直生接述的徑答傲復(fù)寨；甲提懼出屢附盞加喪條聰件碌的池答判復(fù)荷；否秘定鞠前夠提粗的敬答持復(fù)喘；聯(lián)找炭借販口鳳托編辭膨；答債非靜所眠問(wèn)興；群裝脊傻決充忽愣棒；提漿出翅反板問(wèn)夏；沉徑默姥式。（役2筒）窯應(yīng)僻答監(jiān)技捎巧1卵）弄不超要治徹是底第回窄答才，睛要秧留碼有澤余能地身；2筆）溜不其要刻馬塌上賞回務(wù)答乎，箭回鴿答踩之睜前穴給作自央己另一佩些檢思容考游的檢時(shí)悼間拔；3涉）煎不瞎要娛隨概便核回命答棕沒(méi)掌有財(cái)了考解邁真梁正戲含慎義傳的未問(wèn)奸題得；4標(biāo)）卷使影問(wèn)晨話比者郊失譯去州追眨問(wèn)膏的誓興加趣揉和寨機(jī)唐會(huì)軋；5轎）戶如吼果想有脂人券打昏岔視就黃姑冬且折讓飄他證打胸?cái)_系一伯下宴；6磨）瀉預(yù)狗先每準(zhǔn)材備洞，缺有法問(wèn)偵必陵答柱。3嚴(yán)、想陳涌述１哄、絲式述朽說(shuō)只的外方環(huán)式旋：循創(chuàng)序請(qǐng)述尺說(shuō)逮；爸對(duì)憲比笨述裕說(shuō)提咳煉粥陳予述繩；稅實(shí)貌物施述竟說(shuō)事尺例災(zāi)述躁說(shuō)排；層細(xì)收節(jié)蜓述扯說(shuō)情確理宅述準(zhǔn)說(shuō)悶；算遞回進(jìn)順述耍說(shuō)２倆、戀陳苗述溫注島意溪的無(wú)問(wèn)詳題物：簡(jiǎn)逢明頸扼識(shí)要傭、位分遮寸境恰訂當(dāng)遣、冒準(zhǔn)真確評(píng)易嬌懂忍、某注涂意吵頭畏尾４圾、文傾梨聽(tīng)葵（是啟一介種段美氣德）（移1驕）妙作墨用恢：了眼解摩對(duì)浮方荷真漏實(shí)突的聰需我要抗；改食善嫩雙絡(luò)方摔的嫁關(guān)桃系膽（賤禮雞貌眨）貓；可嶼以肺感黃知眨對(duì)膀方秋的皺心回理準(zhǔn)狀舍態(tài)愛(ài)（言核為饞心欠聲幻玉）。（鴿1脊）侄傾元聽(tīng)朽障累礙心抵理逗障押礙注宰意杏力基不脂集蕉中梳、徐假她裝禍在耗聽(tīng)雪、畫偏鋒見(jiàn)鍵、宣個(gè)難人嚼判天斷孔標(biāo)路準(zhǔn)眼、勉思烤想咳閉載塞升僵撓化生摧理估障球礙聽(tīng)悄力返受騰損收、所生鵝理漠不適環(huán)圓境傍障月礙外他界銅干捷擾鼻，膀不利平建等態(tài)造蓋成膚的心綿理歷負(fù)隙擔(dān)（胸2沉）達(dá)如難何鈔有戰(zhàn)效敲的道傾娘聽(tīng)1兆.嚴(yán)保埋持套“搏三販心榴”柏—抹—追耐遲心起、紙?zhí)擈研脑L、悅會(huì)徑心2臨.隨有周關(guān)般良譯好疾傾棗聽(tīng)迷的揭1我0膚條彩幫愉助（渠1很）獲為的聽(tīng)延做撥準(zhǔn)陰備（息2草）釘興共趣（精3狡）離保塊持伶開(kāi)箏放飛的抬心嶼態(tài)（香4徑）勁傾循聽(tīng)悼主需要買觀擊點(diǎn)（獻(xiàn)5照）鐮以抽批使判狠的攔態(tài)屑度劈燕聽(tīng)（觸6重）更抵掙制遮分扭心（路7飾）磁記院筆爬記（敗8奧）幫坦助番講蹦話純者（早9幣）反掉饋（療1森0險(xiǎn)）金克誤制傾肯聽(tīng)聽(tīng)者每的卡反眾應(yīng)輕釘輕肝點(diǎn)稻頭查并佳等詠待注惕視建講邁話萍者說(shuō)祖“鍵我鑼知冬道濁了勿”徒、躲“托是艷嗎蓬”姑等重雷復(fù)就講頓話碌者辦最盆后辰幾墓句讀話鞋（抽但口要拾小腦心攜—療—妥如賄果劃這喪成守為骨習(xí)緒慣哭的乓話告，煙可遞能赴令托人叔討演厭烏）向蛇講羽話健者類反工映列你漏對(duì)脂他購(gòu)講抓過(guò)腫話島的況理沸解搜（慰“篩你皺覺(jué)碰得冤…島…謙”重泡復(fù)塵用早語(yǔ)“蘋你售是貝說(shuō)煉”“候你竊提纏到修了凡”“憐你劃以揉前朋認(rèn)治為遺”“午你客描腹述嫁了闊”在機(jī)重扶述嶄想狂法倍后辰，萍接跑著虛用軌下荷列難用僑語(yǔ)孝提值問(wèn)鉆題熊：誰(shuí)晝.奔什添么軍.插哪嗚里萌.均什怠么搭時(shí)士間犁.偵為按什各么伶.粉怎縱么（膛二認(rèn)）溝奸通葡語(yǔ)衣言瞎的貨風(fēng)舞格1嚴(yán)、較平搬實(shí)姓質(zhì)國(guó)樸羊型輝（詳零眨度栽風(fēng)淺格視）2抵、鑒委云婉適含押蓄趴型挺（鎮(zhèn)軟孕化遍藝監(jiān)術(shù)腫）3猜、智幽綢默乘風(fēng)賣趣剛型梳（爸默舞契真和矮結(jié)倡果截的遭出莖人年意章料爆。碑場(chǎng)匪合制、辨氣救氛節(jié)、他文撐化唯）4店、城華港貴絮典義雅踏型（守三終）恩有倡效獵溝叉通守技異巧1葡．綱爭(zhēng)鴨取艦掌月控伐溝迫通夫局蛾面煎。貴（小品）2迅．巨溝飄通星中餃語(yǔ)龍言堅(jiān)的倉(cāng)運(yùn)味用劃要觸適米合兔你惰的療性自格某、超所但處躁環(huán)竄境旬及煤身預(yù)份寺、播地竹位壘等仙。3甚．優(yōu)根茄據(jù)肯溝纏通瓜對(duì)畝象繡的淹文與化組背塘景唱、牌風(fēng)氣俗揭習(xí)劫慣嫌使株用鏟不吩同咐的功語(yǔ)囑言鄉(xiāng)豐。4們．瓜把偵你苗的續(xù)想牧法沾清省楚劑的黑表施達(dá)刻出洲來(lái)撇,杯并陽(yáng)且理做散好寫交曲流。實(shí)徒現(xiàn)洽有端效核溝肝通醫(yī)（屬5脂）人京際歲關(guān)鳳系夾和諧釵蘆頭富鳳堂（1）款（2）不魂要承傷互害我實(shí)包現(xiàn)注有棕效腫溝翼通漂（臨9好）語(yǔ)修言該體俱態(tài)有必效顛配析合多駕種疏語(yǔ)駐言對(duì)的朱使谷用距零離隙、咐表匙情姿翼態(tài)搜、哪服劣飾。藥。給旨人絨整蠢體軋印潑象盼中專顧題懇：隊(duì)關(guān)快注泥溝槳通宅中細(xì)的陡形播象屬慈于配形班象卡的綢內(nèi)友容：長(zhǎng)估相壟（略先教天磨的素，躬一挨般想不叫能棋改語(yǔ)變狠）衣倆著發(fā)丹式表腿情崗、蛾動(dòng)宅作沈后滅天喚的坊，裁可欺以迷改茅變語(yǔ)竟言顏的瘦運(yùn)忠用語(yǔ)勺氣趁、鏈語(yǔ)舅調(diào)域運(yùn)窄用建即議制：與仍人陳溝參通舅之莖前階（絨演丸講宿、她