2021MobileIndustryImpactReport:SustainableDevelopmentGoalsSeptember2021Copyright?

2021GSMAssociation2TheGSMAisaglobalorganisationunifyingthemobileecosystemtodiscover,developanddeliverinnovationfoundationaltopositivebusinessenvironmentsandsocietalchange.Ourvisionistounlockthefullpowerofconnectivitysothatpeople,industry,andsocietythrive.Representingmobileoperatorsandorganisationsfromcrossthemobileecosystemandadjacentindustries,theGSMAdeliversforitsmembersacrossthreebroadpillars:IndustryServicesandSolutions,ConnectivityforGood,andOutreach.Thisactivityincludesunderpinningthetechnologyandinteroperabilitythatmakemobilework,advancingpolicy,tacklingtoday’sbiggestsocietalchallenges,andprovidingtheworld’slargestplatformtoconvenethemobileecosystemattheMWCandM360seriesofevents.GSMAIntelligenceisthede?nitivesourceofglobalmobileoperatordata,analysisandforecasts,andpublisherofauthoritativeindustryreportsandresearch.Ourdatacoverseveryoperatorgroup,networkandMVNOineverycountryworldwide—fromAfghanistantoZimbabwe.Itisthemostaccurateandcompletesetofindustrymetricsavailable,comprisingtensofmillionsofindividualdatapoints,updateddaily.GSMAIntelligenceisreliedonbyleadingoperators,vendors,regulators,?nancialinstitutionsandthird-partyindustryplayerstosupportstrategicdecision-makingandlong-terminvestmentplanning.Thedataisusedasanindustryreferencepointandisfrequentlycitedbythemediaandbytheindustryitself.WeinviteyoutofindoutmoreatFollowtheGSMAonTwitter:@GSMAOurteamofanalystsandexpertsproduceregularthought-leadingresearchreportsacrossarangeofindustrytopics.info@PublishedSeptember2021ContentsForewords48Introductionandkey?ndingsImpactofthemobileindustryontheSDGsSupportingtheworldtogodigitalImplementingsustainablebusinesspracticesinthemobileindustryConnectingconsumersandbusinessesConclusion16263846584Fo

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s5AmessagefromMatsGranryd,GSMADirectorGeneralSixyearshavepassedsincethemobileindustrysteppedforwardandcommittedtoall17SustainableDevelopmentGoals(SDGs).Everyyearsince,wehaveproducedthisreporttoupdateonprogress,highlightsuccessesandidentifyareasthatrequireevenmoreconsiderableeffort.Astheworldadaptstoandemergesfromtheglobalpandemic,keepingthepromiseoftheSDGshasneverbeenmorecritical.BeforetheCovid-19outbreak,theworldwasnotontracktomeetthe2030goals.Althoughtherehadbeensigni?cantimprovementsinareassuchasreducingpovertyandgenderequality,progressonothergoalshadstalledand,insomecases,reversed.Whilethefulleffectofthepandemicisnotyetknown,itisclearthatCovid-19hassetusevenfurtherbackonachievingthe“world’sto-dolist.”billionsofpeoplereliedonmobiletechnologyforeveryaspectoftheirday-to-daylives.Mobileconnectivitybecamethelifelinekeepingsocietiesmovingaswesuddenlyturnedonlineforeverythingfromeducationtohealthcare.Thankstocontinuedinvestmentininfrastructureandtheresilienceofnetworks,themobileindustrycontinuestoachieveitshighestimpactonSDG9:Industry,InnovationandImpact.Despitethisachievement,thepandemicexposedandincreasedsomeofthegreatestinequalities.Ourdigitaldividesarestillthere:peoplelackingdigitalskills,unconnectedruralcommunities,SMEsnotbeingabletotransformdigitally.RecentreportingbytheUNandtheWorldBankshowthatmorepeoplehavebeenpushedintoextremepoverty,genderinequalitieshavebeenexacerbatedandtheclimatecrisiscontinuestoworsen.TheSDGshaveneverbeenmoreimportant.Theworldhasshowntheingenuityanddrivethatitiscapableofoverthepasttwoyears.Aswepausetore?ectonourprogresssofar,wemustlooktothemammothtasksahead.Asanindustry,wemustcontinuetoconnecttheunconnectedandwemustenableotherindustriestorealisetheirmaximumeffectontheSDGs.Wecallonworldleaders,thepublicandprivatesectortoworktogethertoIn2020,theglobalaverageSDGindexscoredecreasedforthe?rsttimesincetheadoptionoftheSDGsin2015.IfwewanttoachievetheSDGtargetsby2030,anextraordinaryglobaleffortwillberequiredbyeveryone–includinggovernments,theprivatesectorandindividuals.TheglobalefforttodevelopvaccinesforCovid-19atunprecedentedspeedshowswhathumanbeingsarecapableofwhenweworktogethertowardacommongoal.accelerateourprogresstowardsachievingtheSDGs.Despitethedif?cultiesofthelast18months,themobileindustryhascontinuedtoincreaseitsimpactacrosseverySDGand,althoughtheindustry’sprogresssloweddownduetothecrisis,thepandemichighlightedthevitalrolethatmobileplaysinpeople’slives.Aroundtheworld,MatsGranrydGSMADirectorGeneral6AmessagefromStephaneRichard,CEOOrange,ChairmanGSMAAsaleaderofthemobileindustry,I?rmlybelievethatoursectorisattheheartofthesolutionsthatwillandmustbedesignedtotacklesomeofsociety’sgreatestchallengesinthecomingyears.Wearefacinganumberofnewissues:Howcanwecontributetoequalityandsocialprogress,whentrustinoursocietyisofteneroded?Overcomingourdigitaldividesremainapriority.Mobileoperatorscontinuetodeploy,extendandupgradenetworks.Therearenowlessthan500millionpeoplewithno3Gor4Gnetworkcoverage.However,3billionpeopleareleftbehind.Thismeansthattheyhavethecoverage,butdonotbene?tfromit–whetherthroughalackofdigitalskills,?nancialmeansorlocallyadaptedservices.Howdoweensureourservicesdonotexcludethemostvulnerable,butinsteadcanbeusedtoreducesocialandgeographicalinequalities?Howdowecollectivelyacttoreduceclimatechange?Wehavethechancetobeanindustrythathassupporteddevelopmentandhasbuilttrustforoveracentury.Thebene?tsoftechnologicalprogressforhumanitydependnotonthetechnology,butonwhatwedowithit.ThisiswhyeachyearweareproudtoreviewourcollectivecorporateprogressontheSDGsandtosharewhatactionsareneededtodeliverthe2030agenda.Yet,whenwesucceedinconnectingpeople,weincreaseequality,prosperityandwell-being.With30millionemployees,2.7trillionCAPEXsince2000,morethan5billionpeopleusingamobilephoneand25billionIoTconnectionsacrosstheworld,themobileindustryhasshownthatithasthepowerandthescaletomakeameaningfuldifference.Wewereoneofthe?rstindustriestojointheUnitedNationsSustainableDevelopmentGoalsandtodaywecontinuetodeliveronthispromise.Duringthepandemicwelearnthowessentialmobileconnectivityisforourresilienceandhowmuchweareabletopushtheboundaries,usingourabilitiesandresourcestokeeptheworldconnected.Throughournetworks,peoplecanaccesseducationevenwhentheycan’tgotoschool.Throughournetworks,peopleareinformedabouthealth,protectionmeasuresandemergencysituations.StèphaneRichardChairmanandCEOOrange,Throughournetworks,peoplecancontinuetoaccesscountlessservices,fromretailorpublicservicestomobilebanking.Theycanalsocontinuetoworkandearnanincome.GSMAChairman7801Introductionandkey?ndings92021MobileIndustryImpactReport:SustainableDevelopmentGoals01.Introductionandkey?ndings10Acrosstheworld,manycountriesarerecoveringfromadevastatingpublichealthandeconomiccrisis,whileothersarestillexperiencingit.Asof8September2021,therehadbeenover220millioncon?rmedCovid-19casesgloballyandmorethan4.5?millioncon?rmeddeaths.1Tomitigatethespreadofthevirusandavoidoverwhelmingpublichealthsystems,lockdownrestrictionsandsocialdistancingmeasureshavebeenputinplace.However,thesubsequenteconomicandsocialimpactshavebeensevere.In2020,255millionfull-timejobswerelost,anadditional119–124?millionpeoplewerepushedintoextremepovertyand101millionchildrenfellbelowtheminimumreadingpro?ciencylevelamidwidespreadschoolclosures.2Furthermore,despitetheslowdownineconomicactivityandglobaltravelrestrictions,thepandemichasdonelittletomitigatetheongoingclimatecrisis.3Lookingforward,theglobaleconomyissettoexpandby5.6%in2021—itsstrongestpost-recessionpacein80years.4However,therecoveryissettobeunevenandlargelyre?ectssharpreboundsinsomemajoreconomies.Inmanylow-andmiddle-incomecountries(LMICs)theoutlookislesspositive,asobstaclestovaccinationcontinuetoweighonsocialandeconomicactivity.Asaresult,theserioushealth,economicandsocialconsequencesofthepandemicarelikelytocontinue,underminingdecadesofdevelopmentefforts.1JohnsHopkinsCSSE.Note:TheCSSEstatesthatitsnumbersrelyuponpubliclyavailabledatafrommultiplesources,whichdonotalwaysagree.234TheSustainableDevelopmentGoalsReport,UnitedNations,2021TheStateofGlobalClimate2020,WorldMeteorologicalOrganisationGlobalEconomicProspects,WorldBank,20212021MobileIndustryImpactReport:SustainableDevelopmentGoals1101.Introductionandkey?ndingsThroughoutthecrisis,digitaltechnologieshaveplayedapivotalroleinenablingsocialandeconomicactivitiestocontinue.Peoplearoundtheworldhavereliedontheinternettostayconnectedtofriendsandfamily,accesseducationandhealthservices,andworkremotely.Thisunderscorestheimportanceofconnectivityinourdailylivesand,inparticular,thevalueofmobilenetworks,whichremaintheonlyformofinternetaccessformanypeople.However,thepandemichasalsoshonealightontheneedtobridgethedigitaldivide.Peoplewithoutinternetaccessaremostvulnerabletotheeconomicandsocialdisruptionscausedbythepandemic.Thishasincreasedtheurgencyofidentifyingsolutionstoacceleratemobileinternetadoptionanduse.ThissixthannualSDGimpactreportdemonstratesthemobileindustry’scontinuedcommitmenttotheSDGs.Itshowsthat,despitethesigni?cantchallengesposedbythepandemic,themobileindustryincreaseditscontributiontoall17SDGsin2020.Thisre?ectstheeffortsofmobileoperatorsandtheirpartnersinrespondingquicklyandeffectivelytotheCovid-19crisis.Operatorsineveryregionhavebeenproactiveinreachingouttotheircustomers,workingwithpublicauthoritiesandthirdpartiestoprovidearangeofvitalservices,andsupportingthecommunitiesinwhichtheyoperate.However,whilethemobileindustry’sSDGimpactincreasedin2020,progressslowedamidthepandemic.Thishighlightstheimportanceoftakingdecisiveactionoverthenextdecadeanddrivingtheaccelerationofdigitaltransformation.2021MobileIndustryImpactReport:SustainableDevelopmentGoals01.Introductionandkey?ndings12Key?ndingsThemobileindustryishalfwaytomaximisingitspotentialimpactontheSDGs.TheaverageSDGimpactscoreimprovementslowedin2020amidtheCovid-19crisis.33%48%50%201520192020In2020,themobileindustryincreaseditsimpactforeachofthe17SDGs,achievinganaverageSDGimpactscoreof50.Thismeanstheindustryisachieving50%ofitspotentialcontributiontotheSDGs–upfrom48%in2019and33%in2015.Progresscannotbetakenforgranted,especiallywiththepandemicunderminingdecadesofdevelopmentefforts.Therearelessthan10yearslefttoachievethe2030SDGtargetsandthereismoretobedonetoacceleratethemobileindustry’simpact.Mobileadoptioncontinuedtoincreasein2020,despitetheeconomicrecession,supportingtheindustry’scontributiontomultipleSDGs.5.2billionpeople(67%oftheglobalpopulation)3.3billionpeople(64%ofmobilesubscribers)…Bytheendof2020,5.2billionpeople(67%oftheglobalpopulation)wereusingamobilephone,representinganincreaseof90millionpeoplesince2019.Inaddition,fourbillionpeople(51%oftheglobalpopulation)werealsousingthemobileinternet,whichisanincreaseof220millionsince2019.…usedmobiletomakevideocalls,aidingseveralonlineactivities,includinge-learning,telehealthandremoteworking.Thisrepresentsanadditional440millionpeoplesince2019.Thissupportsthemobileindustry’scontributiontoSDG3:GoodHealth,SDG4:QualityEducationandSDG8:DecentWorkandEconomicGrowth.2.6billionpeople2.3billionpeople(50%ofmobilesubscribers)…(45%ofmobilesubscribers)……usedmobile?nancialservices(suchasmobilebankingandmobilemoney).Thisrepresentsanincreaseof270millionpeoplesince2019.Usingmobile?nancialserviceshelpstocreateemploymentopportunities,raiseproductivityandformalisetheeconomy,contributingtoSDG1:NoPovertyandSDG8:DecentWorkandEconomicGrowth.…usedtheirphonetopurchasegoodsandservices,representinganincreaseof300millionsince2019.Duringthepandemic,morepeopleusedmobiletopurchasefoodandotheressentialproductsandservicesastheybecamelesscomfortablehandlingcash.2021MobileIndustryImpactReport:SustainableDevelopmentGoals1301.Introductionandkey?ndingsThemobileindustryismakingcontinuedprogressondisclosingclimatedata(ratherthanperformance)andsettingtargetsforemissionsreductions.Netzeroby2050Attheendof2020,69%ofoperatorsbyconnectionsand80%byrevenuedisclosedtheirclimateimpacts,while31%ofoperatorsbyconnectionsand36%byrevenuehadsetcarbonreductiontargetstobenetzeroby2050.ThemobileindustryachievesitshighestimpactonSDG9:Industry,InnovationandInfrastructure,drivenbythereachofmobile.Despiterisingmobiledatatraf?c,mobilenetworksdelivereda33%improvementindownloadspeedsin2020.33%3G4G5G94%

87%

17%Attheendof2020,3Gpopulationcoveragereached94%(equivalentto7.3billionpeople),while4Gpopulationcoveragetotalled87%(equivalentto6.7billionpeople).5Gnetworkscovered17%oftheglobalpopulation–withcoverageabove80%insixmarkets.Rising4Gadoption,inadditionto5Gtake-upinpioneeringmarketssuchasChinaandSouthKorea,wasthekeydriveroftheimprovementinmobiledataspeeds.Thisenablesmobiletosupportabroadrangeofservices,enhancingtheindustry’sSDGimpact.Mobileoperatorsplayedapivotalroleinkeepingindividualssafeandeconomiesfunctioninginthepandemic.AnimportantlessonfromtheCovid-19crisishasbeentheimportanceofcooperationintacklingbigissuesinsociety.Mobileoperatorshavebeenproactiveinreachingouttotheircustomers,workingwiththirdpartiestoprovidearangeofvitalservicesandutilisingthepowerofmobilebigdata(MBD)todrivepowerfulanalyticaltools.Multi-stakeholderpartnershipsinvolvingthepublicsector,NGOsandotherindustriesarepivotaltothemobileindustry’sSDGimpact.CollaborationmustcontinueinordertoaccelerateprogressagainsttheSDGs.2021MobileIndustryImpactReport:SustainableDevelopmentGoals01.Introductionandkey?ndings14ThemobileindustryandtheSDGs–keymilestones20162017201820192020IndustryMobileindustrycommitstotheSDGsLaunchoftheWeCareinitiativeLaunchoftheGSMAMobileMoneyCerti?cationSchemeDigitalDeclarationpublishedMorethan40millionwomenreachedwithmobileinternetormobilemoneyfromtheConnectedWomeninitiativeLaunchofAIforImpactLaunchofEQUALS:TheGlobalPartnershipforGenderEqualityintheDigitalAgeTheHumanitarianConnectivityCharterreaches147signatoriesin106countriesMobilebroadbandcoverage4Gpopulationcoveragereaches75%3Gpopulationcoveragereaches90%4Gaccountsforover50%oftotalconnections5Gpopulationcoveragepasses15%Mobileadoption5billionuniquemobilesubscribers4billionuniquemobileinternetsubscribersMobile?nancialservices1billionpeopleusemobiletopurchasegoodsandservices2billionpeopleusemobile?nancialservices1.2billionregisteredmobilemoneyaccountsLife-enhancingservices1billionpeopleusemobiletomonitororimprovetheirhealth1billionpeopleusemobiletoaccessgovernmentservices2billionpeopleusemobileforeducationalpurposesGenderequality1billionwomeninLMICsusemobileinternet1billionwomenusemobiletopurchasegoodsandservicesClimatechangeTheGSMABoardsetsambitionformobileindustrytoreachnetzerocarbonemissionsby2050atthelatest80%ofoperatorsbyrevenuedisclosetheirclimateimpacts65%havecommittedtoascience-basedtarget2021MobileIndustryImpactReport:SustainableDevelopmentGoals1501.Introductionandkey?ndings1602ImpactofthemobileindustryontheSDGs172021MobileIndustryImpactReport:SustainableDevelopmentGoals02.ImpactofthemobileindustryontheSDGs18Covid-19hassettheworldbackevenfurtherontheSDGsTheCovid-19pandemichasderailedprogressontheSDGs.EvenbeforetheCovid-19outbreakinearly2020,theworldwasnotontracktomeetthe2030targets.Althoughthereweresigni?cantandimportantachievementsintermsofpovertyreduction,maternalandchildhealthandgenderequality,theywerenothappeningfastenough.Furthermore,progressonotherSDGshadeitherstalledorreversed,includingreducinginequality,loweringcarbonemissionsandeliminatinghunger.WhilethefullextenttowhichtheSDGshavebeenknockedfurtherofftrackisnotyetknown,?ndingsfromthemostrecentUNSDGreporthighlightsomeoftheimpactsthusfar(seebelow).5Asaresult,forthe?rsttimesincetheadoptionoftheSDGsin2015,theglobalaverageSDGIndexscoredecreasedin2020.6MeetingtheSDGsby2030willthereforerequireextraordinaryeffortsfromgovernments,theprivatesectorandcitizens.Anadditional101millionchildrenandyouthsfellbelowtheminimumreadingAnadditional119to124millionpeoplehavepro?ciencylevelbeenpushedintoextremepovertyamidwidespreadschoolclosures,potentiallywipingouttheeducationgainsachievedoverthelasttwodecades.inthe?rstincreaseinover20years.Genderinequalitieshavebeenexacerbated,withviolenceagainstwomenandgirlsintensifying,childmarriageincreasingandwomenbeingdisproportionatelyaffectedbyincreasedcareworkathome.Anadditional70–161millionpeoplearelikelytohaveexperiencedhungerasaresultofthepandemicin2020.RealGDPTheclimatecrisiscontinuedlargelyunabated,withtheglobalaveragetemperaturearound1.2°Cabovepercapitadeclinedby4.6%,withtheequivalentofpre-industriallevels.Concentrationsofmajorgreenhousegasescontinuetoincreasedespitethetemporaryreductioninemissionsin2020relatedtolockdownsandotherCovid-19responsemeasures.255millionfull-timejobslostin2020.56TheSustainableDevelopmentGoalsReport,UnitedNations,2021SustainableDevelopmentReport2021,UNSDSNandBertelsmallSiftung20212021MobileIndustryImpactReport:SustainableDevelopmentGoals1902.ImpactofthemobileindustryontheSDGsThemobileindustrywasabletoincreaseitsimpactacrossalltheSDGsdespiteCovid-19–butprogresshasslowedThevitalrolethatthemobileindustryplayscameintosharpfocusduringthepandemic.Billionsofindividualshavereliedonmobiletechnologyforvirtuallyallaspectsoftheirlives,providingaccesstoarangeoflife-enhancingand,insomecases,life-savingservices.Asaresult,despitethepandemic,themobileindustrycontinuedtomakesustainedprogressagainsttheSDGs:?TheaverageSDGimpactscoreacrossthe17SDGsincreasedto50,upfrom48in2019and33in2015,meaningthemobileindustryisachievinghalfofwhatitcouldpotentiallycontributetotheSDGs.?TherearenoweightSDGswheremobile’scontributionisover50,comparedto?vein2019andnonein2015.?Someofthebiggestimprovementswererecordedintheindustry’scontributiontoSDG2:ZeroHunger,SDG3:GoodHealthandWell-being,SDG4:QualityEducationandSDG8:DecentWorkandEconomicGrowth.Thisisduetotherisingusageofmobile?nancialservices,aswellastheincreasingproportionofpeopleusingmobiletomakevideocallsandwatchfreevideo(whichenablesremoteworkingandonlineeducation),improveormonitortheirhealth,andaccessagriculturalinformation.Atthesametime,however,itisimportanttorecognisethattheindustryisnotontracktomaximiseitscontributiontotheSDGsby20307andthattheaveragescoreimprovementslowedin2020amidthechallengesoftheCovid-19crisis.Progresscannotbetakenforgranted,especiallywiththepandemicunderminingdecadesofdevelopmentefforts.Therearelessthan10?yearslefttoachievethe2030SDGtargets;themobileindustryanditspartnersmustaccelerateeffortstomaximisethepowerofconnectivity.“Thetelecomssectorisakeyplayertobuildingasustainable,resilientandqualityinfrastructure.Wearecommittedtodevelopingthefullpotentialoftheinternetanddigitalsolutionsintheserviceofthe2030Agendaandsigni?cantlyacceleratingtheachievementoftheSDGs.Wehavearealisticopportunitytocontributesigni?cantlytoakeyprojectforthefutureofhumankind,leavingnoonebehind.”JulioLinaresLópez,VicePresident,Telefónica7See2020MobileIndustryImpactReport:SustainableDevelopmentGoals,GSMA,20202021MobileIndustryImpactReport:SustainableDevelopmentGoals02.ImpactofthemobileindustryontheSDGs20Figure1SDGmobileimpactscoresSource:GSMAIntelligence1.164.2706050403020103.242.32.956.01.543.03.254.73.443.91.352.91.544.62.346.02.452.801

GDS0.446.83.251.41.747.02.450.92.949.62.950.52.449.920152016improvement2017improvement2018improvement2019improvement2020improvement2021MobileIndustryImpactReport:SustainableDevelopmentGoals2102.ImpactofthemobileindustryontheSDGsMeasuringSDGImpactThisreportappliesthesamemethodologyusedinpreviousMobileIndustryImpactreportstomeasuretheimpactofthemobileindustryacrossall17SDGs.ForeachSDG,an‘impactscore’iscalculatedoutof100.Ascoreof0meanstheindustryishavingnoimpactatall,whileascoreof100meanstheindustryisdoingeverythingpossibletocontributetothatSDG.Theimpactscoresareunderpinnedbytwoenablers:connectivityandsustainablebusinesspractices.AmoredetaileddescriptionisprovidedintheSDGImpactMethodologydocument.8Operatorsdeploynetworkstoconnecttheunconnectedandfacilitateaccesstomobile-enabledservices.Connectivitycanbebrokendownintothreeparts:Coverage:Theproportionofthepopulationcoveredbya2G,3Gor4Gnetwork.Adoption:ThepenetrationofmobileandmobileinternetservicesamongConnectivitythepopulation.WealsoconsidertheadoptionofIoTservicesacrossdifferentconsumerandenterpriseverticals.(Consumers/businesses)Providingconnectivitydrivestheindustry’simpactontheSDGsUsage:Thepercentageofsubscribersthatusemobilephonestoaccessparticularlife-enhancingapplicationsbeyondcommunication,includingdigital?nance,healthandcleanenergy.Werefertotheseasmobile-enabledservicesinthisreport.Operatorshavesigni?cantdirectimpacts,bothpositiveandnegative,ontheSDGsthroughtheenvironmentalandsocialperformanceoftheiroperations.OperatingresponsiblyOnepillaroftheGSMASustainabilityAssessmentFramework,‘OperatingResponsibly’,capturesoperatormanagementandperformanceonkeysocial,ethicalandenvironmentalsustainabilityissueswithintheirownoperationsandvaluechains.(Underpinnedbysustainablebusinesspractices)Howoperatorsincorporatesustainabilityintotheirbusinessactivityin?uencestheSDGs8See/betterfuture/2020sdgimpactreport2021MobileIndustryImpactReport:SustainableDevelopmentGoals02.ImpactofthemobileindustryontheSDGs22Figure2SDGimpactscoresrankandimprovementrankbyregion,2020Source:GSMAIntelligenceNORTHAMERICAHighestEUROPEHighestLowestLowestMostimprovedLeastimprovedMostimprovedLeastimprovedLATINAMERICASUB-SAHARANAFRICAHighestHighestLowestLowestMostimprovedLeastimprovedMostimprovedLeastimproved2021MobileIndustryImpactReport:SustainableDevelopmentGoals2302.ImpactofthemobileindustryontheSDGsCISHighestLowestMostimprovedLeastimprovedASIAPACIFICHighestLowestMostimprovedLeastimprovedMENAHighestLowestMostimprovedLeastimproved2021MobileIndustryImpactReport:SustainableDevelopmentGoals02.ImpactofthemobileindustryontheSDGs24ASIAPACIFICMostimpactedMostimproved20192020201928%202031%Usingmobiletomonitorhealth780million880millionAveragedownload18Mbps36MbpsspeedsMoreindividualsareusingmobiletoimproveandmonitortheirhealthbyaccessingtelehealthservicesandotherapplicationsontheirphones.Averageuploadspeeds8Mbps11MbpsImprovementstonetworkqualityenablemobiletosupportabroaderrangeofservicesandapplications,supportingtheindustry’simpactacrossseveralSDGs.COMMONWEALTHOFINDEPENDENTSTATES(CIS)Mostimpacted20192020201959%202062%Mobileinternetadoption170million180millionMostimprovedUsingmobiletoimproveeducationmillion130140million55%64%60%68%Increasedmobileinternetadoptionallowsuserstoaccessarangeofmobile-enabledactivities,fromgovernmentservicestomobile?nancialtools.Usingmobiletowatchfreevideo150million160millionMoreindividualsareusingmobiletoimproveeducationbyaccessingonlinematerialsandwatchingfreevideo.EUROPEMostimpactedMostimproved2019202020192020IoThealthconnections29million35millionUsingmobiletomakevideocalls280million350million60%55%75%58%AnupliftinIoThealthconnectionssupportsfrontlineteamsduringthepandemicthroughapplicationssuchasvaccinecoldchainmonitoringandPPEstockmanagement.Usingmobiletoaccess260million270millionIncreasedusageofmobiletomakevideocallssupportsremoteworkingandeducation,aswellastelehealthservices.governmentservicesLATINAMERICAMostimpactedMostimproved2019202020194%202010%Usingmobileto1843millionaccessagriculturalmillioninformationIncreasedadoptionofsmartbuildingsolutionsfacilitatesemissionreductionsw