投訴信是人們?cè)谟龅揭恍┎晃拿鳜F(xiàn)象、所購(gòu)商品質(zhì)量差、售后服務(wù)不滿(mǎn)意等情況下解決問(wèn)題的一個(gè)方法。在語(yǔ)言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)包括三個(gè)方面的內(nèi)容：1.表明寫(xiě)信目的，投訴的內(nèi)容。2.投訴的具體原因。3.希望得到的結(jié)果。一.投訴信2021/5/91常用語(yǔ)塊1.抱怨________________________2.表達(dá)不滿(mǎn)________________________3.忍受________________________4.對(duì)……滿(mǎn)意________________________5.糟糕的服務(wù)________________________poorservicecomplainaboutconvey/expressone’sdissatisfactionputupwith/bearbecontent/satisfiedwith2021/5/926.采取措施________________________7.解決問(wèn)題________________________8.預(yù)防……發(fā)生________________________9.調(diào)查此次事件

________________________10.以粗魯?shù)姆绞絖_______________________inarudemannertakemeasuresdealwith/solvetheproblemprevent…fromhappeninginvestigate/lookintothematter/incident2021/5/9311.向……道歉______________________12.出乎意料______________________13.不用說(shuō)______________________14.盡快______________________15.把某事牢記在心______________________makeanapologyto…/apologizeto…outofone’sexpectationneedlesstosayassoonaspossiblebearsth.inmind2021/5/94套用句式我寫(xiě)信是投訴關(guān)于……2.這幾年我對(duì)你們的服務(wù)都很滿(mǎn)意，但是我寫(xiě)信是表達(dá)關(guān)于……的不滿(mǎn)。2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout…1.Iamwritingtocomplainabout…2.Iamwritingtodrawyourattentiononsomeimproperbehavior/problems2021/5/953.我對(duì)……不滿(mǎn)意有一些主要原因。首先，……更糟糕的是，……最后，……3.TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…2021/5/964.我真誠(chéng)地希望你能認(rèn)真調(diào)查這件事情，以及采取恰當(dāng)?shù)拇胧┓乐诡?lèi)似事件再次發(fā)生。5.你若能盡快采取措施處理這個(gè)問(wèn)題，我將感激不盡。4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.2021/5/97Dear_____________,

①I(mǎi)am_____________(寫(xiě)信人身份)。②Iventuretowriteyoualetterabout_____________(抱怨內(nèi)容)。

③

Thefocusofthecomplaintis_____________(抱怨內(nèi)容的核心)。④

Foronething,_____________(抱怨內(nèi)容的一個(gè)方面)。⑤Foranother,_____________(抱怨內(nèi)容的另一方面)。⑥Honestlyspeaking,_____________(客觀的評(píng)論)⑦

But_____________(抱怨產(chǎn)生的原因)。投訴信模板一2021/5/98

⑧

Allinall,Thereisstillmuchroomforimprovement.⑨BeforeItakeanyfurtheraction,Idohope_____________(表達(dá)本人的愿望)。⑩

Thankyouforyourtimeandkindconsideration.YourssincerelyLiHua2021/5/99Dear_______,

①I(mǎi)am_______(自我介紹).②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout_____________(投訴內(nèi)容).

③Thereasonformydissatisfactionis________(總體介紹).④

Inthefirstplace,_________________(抱怨的第一個(gè)方面).⑤Inaddition,______________________(抱怨的第二個(gè)方面).⑥Underthesecircumstances,thedevastatingeffectcouldbemultipliedifthisproblemcannotbehandledimmediately.(如該問(wèn)題不能立即解決，它將產(chǎn)生更壞影響).投訴信模板二2021/5/910

⑦Iwouldappreciateitverymuchifyoucould__________(提出建議和請(qǐng)求),⑧preferably__________(進(jìn)一步的要求),⑨andIwouldliketohavethismattersettledassoonaspossible/by__________(設(shè)定解決事情最后期限).⑩

ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.YourssincerelyLiHua2021/5/911二.求助信2021/5/912常用語(yǔ)塊1.做某事有麻煩havetrouble/difficulty(in)doing2.請(qǐng)某人幫助

dosb.afavor/givesbahand3.尋求幫助aksforhelp/seekforhelp4.遇到一些問(wèn)題encountersomeproblems5.面臨困難befacedwithdifficulties2021/5/9136.忙于做某事bebusydoingsth/beengagedindoingsth/beoccupiedindoing/beemployedindoing7.為某事做準(zhǔn)備prepareforsth8.集中精力concentrateon/focuson9.學(xué)以致用put...intouse10.讓某人失望letsbdown2021/5/91411.克服恐懼overcomethefear12.取得巨大的進(jìn)步makegreatprogress13.渴望做某事beanxioustodosth/longtodosth14.提供一些有建設(shè)性的指導(dǎo)offersomeconstructiveguidance15.因某事感激某人begratefultosbforsth2021/5/9152021/5/9162021/5/917Dear___________,

mynameisLiHua.Iam.(你的身份/自我介紹）Iamwritingthislettertoaskyoutodomeafavor.Recently,Iamencounteringseveralproblemswhichbothermealot.Tobeginwith,.What'smore,.Whatbothersmemostisthat.(你遇到的問(wèn)題）Unfortunately,Ifinditquiethardformetodealwith/handle/solvethem.求助信模板一2021/5/918Facedwiththeaboveproblems,Iamanxioustogetyourhelp.wouldyoupleaseoffermesomeadviceon

?(你希望得到的幫助/建議）IamsurethatIcan

withyourhelpandIreallyappreciateitifyoucouldkindlygivemeahand./Iwouldbegrateful/thankfulifyoucouldgivemesomehelp.Lookingforwardtoreceiveyourearliestreply.YourssincerelyLiHua2021/5/919Dear_____________,①I(mǎi)am_____________(介紹自己的身份).②Iwill/am_____________(與請(qǐng)求有關(guān)的自身現(xiàn)狀)。③I'dliketo_____________(闡明自己的請(qǐng)求).④Iwillappreciateyour_____________(有關(guān)該請(qǐng)求的詳細(xì)信息).⑤I'mgoingto____________(對(duì)方如能幫助實(shí)現(xiàn)請(qǐng)求，自己將要做些什么)。求助信模板二2021/5/920⑥Herearethereasonswhy_____________(承上啟下，開(kāi)始解釋原因).⑦Foronething,_____________(請(qǐng)求的原因一)；Foranother,_____________(原因二).⑧Therefore,_____________(總結(jié)寫(xiě)信的目的)。

⑨Ishallbemuchobligedtoyouifyou_____________(對(duì)收信人的期望).⑩ThanksforyourkindconsiderationandIlookforwardtoreceivingyourearliestreply.YourssincerelyLiMing2021/5/921DearSirorMadam,

①I(mǎi)writethislettertoapplyforthepositionthatyouhaveadvertisedin____________(報(bào)紙名稱(chēng))of______________(廣告發(fā)布時(shí)間)．

②

Iam________from________.③NotonlydoIhavethequalificationsforthisjob,butIalsohavetherightpersonalityfora__________(工作名稱(chēng)).④Asa/an________，Ihavebeen________.⑤

Besides,Iwon________in________.（你的優(yōu)勢(shì)，特長(zhǎng)）三、求職信2021/5/922

⑥Iwouldappreciateitverymuchifyoucouldgivemeanearlyreply./Shouldyougrantmeapersonalinterview,Iwouldbemostgrateful.⑦Ifyouneedtoknowmoreaboutme,pleasefeelfreetocontactmeatanytimeat_______________(電話號(hào)碼/郵件地址)

⑧Thankyouforconsideringmyapplication,andIamlookingforwardtomeetingyou.Yourssincerely,LiMing2021/5/923Dear_____________,

①I(mǎi)amnowwritingthesefewlinestoexpressmysincerethanksfor_____________(感謝事由)。②I'dlikeyoutoknowhowmuchyourmeanttome.③Youhaveapositivegeniusfor_____________(對(duì)收信人某一方面的贊美).④Inotonlyenjoyed_____________,butalso_____________.⑤Ishalleverremember_____________asoneofthemost_____________inmylife.四、感謝信2021/5/924

⑥Ihopetohavetheopportunityofreciprocating(報(bào)答).⑦

Iwillfeelveryhonoredandpleasedifyou_____________(表達(dá)自己回報(bào)的心愿)。⑧Iamlookingforwardtoseeingyounexttime!

⑨

Irepeatmythanksforyour_____.⑩Pleasegivemykindregardstoyour________.YourssincerelyLiMing2021/5/925Dear_____________,

①I(mǎi)amexcessivelysorrytosay/tellyouthat_____________(直接說(shuō)出道歉事由)。②Now,Iamwritingyouthisletterofapologytoshowmydeepregret.③

Pleaseacceptmysincereapology.④Ihopeyouwillunderstandmeandexcusemefor_____________(請(qǐng)求對(duì)方原諒的事由)。五、道歉信2021/5/926

⑤Thereasonformydelay/absencewasthat_________________(過(guò)失的原因)。⑥Ihadnowayoutbecause_____________自己當(dāng)時(shí)的處境和情況。⑦Thereforeit'snotinmypowerto_