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職業(yè)英語(yǔ)初級(jí)UnitTwo

FrontOffice

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Lesson3，4，5Lesson3WhatKindofRoomWouldYouLike您想預(yù)定什么樣的房間KeyWords：reservation預(yù)定（n.）reserve預(yù)定（v.）double雙人的single單人的September九月intend打算prefer喜歡stay停留confirmation確認(rèn)book預(yù)定bath浴室NewYork紐約TalkingtotheGuest

情景會(huì)話ONEClerk:DGuest:GC:Goodmorning.BeijingHotel.RoomReservation.CanIhelpyou?G:Yes,I’dliketoreservearoomforSeptember20thand21st,please.C:Whatkindofroomwouldyoulike,adoubleorasingleroom?G:Adoubleroom.C:Waitamoment,please,Sir.

Notes：Waitamoment，please.請(qǐng)稍等.類似的說法:Waitaminute/second，please.Inall.總共,總計(jì)

Example:That’s7yuaninall.I’llsendyoutheconfirmationletter.

我會(huì)給您發(fā)確認(rèn)函.---Welookforwardtoyourcoming.

我們盼著您的到來.---I’mlookingforwardtoyourletter.

盼望收到您的來信.YourTurntoTryNowListentothewordsandrepeat:book預(yù)定room房間suite套房presidentialsuite總統(tǒng)套房doublebed雙人床singleroom單人間tripleroom三人間reservation預(yù)定doubleroom雙人間standardroom標(biāo)準(zhǔn)間Doyouknowthis?Twin-bedroom雙床間（標(biāo)準(zhǔn)間）Doubleroom雙人間（大床房）

Listentothesentences,repeatandtranslate:Whattypeofroomdoyouwant?I’dliketobookasingleroomwithbath.Howmanynightsareyougoingtostay?Howmanynightswillyouneedtheroom?Welookforwardtoyourarrival.Listenandcompletethedialogues:C:Goodmorning,FriendshipHotel.Roomreservation..G:Yes,

fornextSunday.C:.G:Asingleroomwithdoublebeds.C:.

2.C:Goodafternoon,sir..G:Goodafternoon.I’mcallingfromAmerica.

.C:.G:I’dliketoreserveadoubleroom.C:.

G：I’dlikeitfromaugust14thto17th.C：Ok.Welookforwardto.

Lesson4DoYouHaveaReservation您有預(yù)訂嗎KeyWords：passport護(hù)照fillin填寫registration登記form表格afraid害怕的moment此刻available可用的,能得到的certainly可以Notes：Underone’sname以…的名義，在..的名下

Example:

Thereisareservationunderyourname.Wouldyoupleasefillinthisregistrationform?

您能填以下這張登記表嗎？“填寫”還可以用fillout,例如：

Couldyoufilloutthisform.TalkingtotheGuest

情景會(huì)話ONEReceptionist:RGuest:GR:Goodafternoon.Welcometoourhotel.WhatcanIdoforyou?G:Yes,Ihaveareservationinyourhotel.R:MayIhaveyourname?G:JohnSmith.R:Waitamoment,please.Yes,wehaveyourreservation.MayIseeyourpassport,please?G:Hereyouare.R:Wouldyoupleasefillinthisregistrationform?G:Ofcourse.TWOR:Goodevening,Madam.MayIhelpyou?G:Yes,I’dliketohaveasingleroom.R:Doyouhaveareservation?G:No,I’mafraidnot.R:Waitamoment,please.Letmesee.Oh,thereisonesingleroomavailable.G:That’sgreat.I’lltakeit.R:MayIhaveyourpassportfortheregistration?G:Certainly.Hereyouare.Notes：Oh,thereisonesingleroomavailable.

有一個(gè)空的單人間。Isthereanyticketavailablefortonight?

今晚的票還有嗎？Sorry,allroomsaretaken/full.抱歉，所有的房間都滿了Iwilltakeit.我就要…了。Example:Thissilkdressisbeautiful.I’lltakeit.YourTurntoTryNowListentothewordsandrepeat:registration登記available可用的complete完成form表格show出示receptionist接待員fill填充passport護(hù)照sign簽字

Listentothesentences,repeatandtranslate:Doyouhaveareservation?MayIseeyourpassport?Ihaveareservationinyourhotel.Doyouhavearoomavailablefortonight?Couldyousignyournamehere,please?Listenandcompletethedialogues:R:Goodafternoon.?G:Yes,Iwanttohaveasingleroomfortonight.R:.G:sure,

.R:waitamoment,please..

2.R:Goodmorning,Madam.?G:Yes,mynameisNancyWhite.Doyouhaveasingleroom

fortoday?R:?G:No,

.R:Waitamoment,please..I’msorry,.G:That’stoobad.

R:Butwestillhaveonedoubleroomavailable.Willthatbeallright?G:,I’lltakeit.R:MayI?G:Hereitis.R:

?Thisistheform.G:Ofcourse.

Doyouknowthis?

日期表達(dá)法在~~~年in在2004年in2004在~~~月in在6月inJune在~~~日on在6月23日onJune23rd在~~~星期幾o(hù)n在周六onSaturdayLesson5YourTotalIs588Dollars您的費(fèi)用總共是588美圓KeyWords：checkout結(jié)帳waitamoment等一會(huì)兒bill賬單ready準(zhǔn)備好的total總共right正確的correct正確的check檢查；核對(duì)item項(xiàng)目，條目mistake錯(cuò)誤pay付賬charge費(fèi)用pernight每晚Notes：I’dliketocheckoutnow.我現(xiàn)在想結(jié)帳.

wouldliketodosth.愿意,想

Example:I’llleaveBeijingtodayandI’dliketocheckoutnow.結(jié)帳用語(yǔ):-----Here’syourbill,Sir.Ittotals$889.Pleasecheckit.-----I’mterriblysorry,Sir.Wedidmakeamistake.(當(dāng)帳單出錯(cuò)時(shí),應(yīng)向客人抱歉)TalkingtotheGuest

情景會(huì)話ONEReceptionist:RGuest:GR:Goodmorning,sir.MayIhelpyou?G:Yes,I’dliketocheckoutnow.R:MayIhaveyournameandyourroomnumber,please?G:BobSmith.Room811.R:Thankyou.Pleasewaitamoment.Ok,yourbillisready.Thetotalis588dollars.Pleasehavealookatittoseeifeverythingiscorrect.G:It’scorrect.Thanks.TWOCashier:CGuest:GC:Hereisyourbill,Sir.Ittotals$889.pleasecheckit.G:I’msorry,butIdon’tunderstandthisitem.C:It’sfortheIDDcallsyoumadefromyourroom.G:Oh,Isee.YourTurntoTryNowListentothewordsandrepeat:total總共amountto總計(jì)bill帳單item項(xiàng)目charge費(fèi)用cash現(xiàn)金creditcard信用卡check支票deduct扣除mistake錯(cuò)誤

Listentothesentences,repeatandtranslate:Didyoutakeanythingfromthemini-barthismorning?Thetotalcomesto$980.Pleasehavealookatittoseeifeverythingiscorrect.Howwillyoubepaying,incash,bycreditcardorwithatraveler’s