partmentITDepartment職位名稱:IT助理oITManagerTResponsibilities:-Numberofsubordinates:0nagersinchargeofsubordinatesonly領(lǐng)導(dǎo)風(fēng)格(僅針對有下屬員工的經(jīng)理)：-Responsibilitiesngconditionofthecomputerterminalsofthefaxserver2.Assuretheinformationsecurity3.Assureagoodinternalcommunication(networkande-mailsingoodworkingon確保內(nèi)部通訊暢通(如網(wǎng)絡(luò)、郵件處于正常使用狀態(tài))。tsofthejob工作內(nèi)容:1.Selectthetypeofsoftwareandhardwarethatthecompanywilluse(suchasAutoCAD,FaxServer)對公司所需軟件、硬件進(jìn)行選型(例如AutoCAD軟件，傳真服務(wù)器軟件的選型)；2.Buycomputercomponentsandfittings3.Assurecompanywebsiteconstruction&development4.Assurethegoodrunningofthecomputers(includeinstallation,dealingwithcomputerblemsormalfunctionintroducingtheuseofsomesoftware維護(hù)客戶機終端(包括裝機，排除電腦故障，介紹軟件使用方法)；5.ParticipateintheERPimplementation,assisttheERPteam第-2-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟P6.Tomonitortheworkingsituationoftheservers匯報:-PositionholderSupervisor任職人的直接主管希望得到的匯報如下:1.WantreportsabouteverydailyITsupportandproblemsandtokeepalog(records).2.Wantreportaboutimportantincidentontheserverterminalandthenetworkandtokeepalog(records).3.WantreportsabouttheOfficeAdministration(OA)system:test,installation,debugging,…OA匯4.WanttoknowwhentheITAssistantwillbeoutsideofthecompany-Positionholder任職人認(rèn)為需向直接主管提供的匯報如下:1.ReporteverydailymanipulationofITsupport,byoralfirstandthenrecordthe2.Reporttheemployees’computerproblemsandthereasonabledemandsofemployees3.Reporttheimportantincident(suchasahackerattack)服務(wù)器發(fā)生重大故障的匯報；(如：黑客攻擊等)；4.Reportthesituationofthecomputers(todiscarduselesscomputersornts職位層級:執(zhí)行層Workingrelations：工作聯(lián)系:1.Withthecomputersusers:tohelptheemployeestoinstallthesoftware,maintainthe第-3-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟computerinagoodworkingconditionanddealwiththemalfunctions2.WiththeITManager:todothetasksassignedbytheITManagerWiththeelectrician:thepositionholdercanhelptheelectriciantosetandmaintainthetelephoneline.ftheposition職位目標(biāo):1.Toassurethatallthecomputerterminalsrunnormally,toassurethatallemployeescanworknormallywiththeircomputer.2.Tobuildagoodcompanyprofilebysettingupthecompanywebsite.Workprocessesofthecompanyinwhichthispositiontakesplace參與公司的各項流程如下:zontalsupports任務(wù):-MainTasks:60%1.Tomaintainthecomputerterminalsinagoodworkingcondition2.TocollectsomeITinformation(searchoninternet:forgoodpricesforcomponentsorfittingsfortechnicaladviceschatwithITspecialiststofindutionstoITproblems3.Tomonitorthefaxsentorreceivedbythefaxserver-SecondaryTasks:30%1.Tobuildthecompanywebsite2.Toselectthesoftwarethatthecompanywilluse第-4-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟3.ToassisttheITManagertofinishselectingandtestingtheOfficeAdministrationsoftware-OccasionalTasks:10%10％ToparticipateintheERPprojectandinputtheproductioninformationdata參與ERP項目，輸入相關(guān)數(shù)據(jù)(生產(chǎn)信息)。irements知識技能要求:.Degree/Experience:SeniorHighSchoolorTechnicalSecondarySchool/Oneyearor中專技校畢業(yè)/少于一年或一年的相關(guān)經(jīng)驗.Diploma:MCSE(MicrosoftSystemEngineer).Languages:TobeabletoreadEnglish.Generalknowledge：1.Toknowhowtodothemaintenanceofthehardware2.Tohaveabasicknowledgeaboutnetwork.Technicalorpracticalknowledge：作技能：TobeabletoconfigureandmanagetheWindows2000serverWindows務(wù)器1.Tobeabletoresolvetheroutinecomputertroubles2.Toknowaboutnetworkmaintenance3.Toknowhowtoinstallandconfigurethedifferentsoftwarewecanuseorneed.tents聯(lián)系相關(guān)項:內(nèi)部(聯(lián)系頻率):1.Usersofthecomputerterminals:everyday第-5-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟2.ITManager:Every2days3.Electrician:2timesamonth-External(&frequency)外部(聯(lián)系頻率):Softwarecomponentsandfittingssupplier2timesamonthonditions工作環(huán)境:Worksintheofficeroomwithcomputer腦eandFreedom獨立性和自由度:-Independence:No,thepositionholderneedstoaskforinstructionsfromtheITnagerforexampletopurchasethecomputercomponentsandfittings獨立性：無獨立性，任職人執(zhí)行任務(wù)需向IT經(jīng)理請示(例如，電腦設(shè)備及配件采購)-Freedomoforganization:Yes,theITManagerassignsthetaskstothepositionholdercanorganizehishertimeandwork.ly對下屬的督察(僅針對有下屬員工的經(jīng)理):方法:頻率:-Keypointslofyourwork受控工作:rkcontrolled%-Frequency:Every2days第-6-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟edecisions工作產(chǎn)生的影響:1.Impactontheworkingconditionoftheserver2.Impactontheinternalcommunication:toassurethegoodworkingconditionoftherkandoftheemailserver對內(nèi)部通訊情況有影響(確保郵件網(wǎng)絡(luò)正常使用)；3.Impactonthecompanyprofile:toavoidusingillegalcopiesofsoftware,tobuildthecompanywebsiteandnetworktounifytheformatofthecompanydocuments.對公司形象有影響(避免使用盜版軟件，公司文檔使用統(tǒng)一格式，網(wǎng)站建設(shè)等)。xchanges信息處理:-Natureofinformation:E-mail,scannedpictures,ITadvertisements-Medias:Network,e-mail,telephoneandbyspeakingdirectlytotheconcerned路、電話、郵件、電話、面談-Importanceandurgency:10%oftheseinformationareimportantandurgentinformationabouthackersattacks),5%areimportantbutnoturgent(thefeedbackofamalfunctioninacomputerterminaland85%areneitherimportantnorurgent(todealwiththeITadvertisementsandgarbagee-mails)急(客戶機終端出現(xiàn)故障的信息)，85％的信息為既不重要也不緊急(IT廣告和垃圾郵nations從屬關(guān)系:-Vertical:Superior:ITManager上級：IT經(jīng)理-Horizontal:Noneiesabilitiesforthis該職位勝任要求:1.Senseofresponsibility2.Globalsystemthinking第-7-頁共8頁山有路勤為徑，學(xué)海無涯苦作舟3.Creativity4.Initiative5.Intellectntaryinformation補充信息:-TheITManagercanassurealltheITaffairs-Thepositionholder