DIGITAL

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TRENDSTelecomsinItalyCHAPTER

01OverviewAnnualturnoverofthetelecommunicationsindustryinItalyfrom2013to2022(inmillioneuros)TurnoverofthetelecommunicationsindustryinItaly2013-202245,00040,856.640,00037,796.537,413.637,509.437,040.335,00030,00025,00020,00015,00010,0005,000033,027.632,038.731,780.4931,526.130,523.2420132014201520162017b20182019202020212022p4/statistics/419618/telecommunications-industry-turnover-in-italyTheturnoverofthetelecommunicationsindustryinItalyincreasedby1.3billioneuros(+4.12percent)sincethepreviousyear.Intotal,theturnoveramountedto31.8billioneurosin2022.Thisincreasewasprecededbyadecliningturnoverinthisindustry.ReadmoreNote(s):Italy;2013to2022Source(s):EurostatFixed-lineandmobilenetworkrevenuesoftelecommunicationoperatorsinItalyfrom2013to2022(inbillioneuros)GrossrevenueoftelecommunicationoperatorsinItaly2013-20224034.69353025201510532.432.2231.8131.9231.2130.0728.6327.8526.94020132014201520162017201820192020202120225Description:Overtheperiodfrom2013to2022,thegrossrevenuesgeneratedbytelecommunicationoperatorsduetofixed-lineandmobilenetworkservicesdecreasedinItaly.Infact,in2013,thetotalgrossrevenueamountedtoroughly34.7billioneuros,whereas,in2022,itwasequaltoapproximately26.94billioneuros.ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMRevenuesfromvoicecallservicesinItalyfrom2013to2022,bytrafficroute(inbillioneuros)RevenuesfromvoicecallserviceinItaly2013-2022,bytrafficrouteInternationalnetworkFixednetworkMobileoffnetMobileonnet3.53.03.032.622.52.472.22.52.01.51.00.50.02.351.532.262.22.162.141.392.12.082.021.2921.221.21.181.050.880.90.720.80.80.70.660.450.60.550.490.350.470.320.470.330.470.280.3820132014201520162017201820192020202120226Description:TherevenuesfromalltypesofvoicecallserviceshasdecreasedinItalybetween2013and2022.Accordingtothedatain2022,therevenuesgeneratedfrommobileoffnettrafficamountedto2.26billioneuros,whiletheonescomingfrommobileonnettrafficaddedupto1.22billioneuros.ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMFixed-lineandmobiletelecommunicationnetworkexpenditureinItalyfrom2012to2022,bycustomertype(inbillioneuros)Fixed-lineandmobilenetworkexpenditureinItaly2012-2022,bycustomertypePrivateBusiness35302520151059.959.038.528.278.98.998.819.298.518.48.5320.99201219.32201317.99201417.76201517.37201617.51201716.56201815.33201914.46202013.79202113.04202207Description:Between2012and2022,thetotalexpenditureforfixed-lineandmobiletelecommunicationnetworksinItalydecreasedamongbothprivateandbusinesscustomers.In2012,privatecustomersallocatedfortelecommunicationnetworksaccess20.99billioneuros,whereas,in2022,thetotalspendingamountedto13.04billioneuros.Amongbusinesscustomers,thelevelofexpendituredeclinedfrom9.95to8.53billioneurosovertheperiodconsidered.

ReadmoreNote(s):Italy;2012to2022Source(s):AGCOMTotalnumberofemployeesinthetelecommunicationssectorinItalyfrom2012to2021Italy:telecommunicationssectoremploymentfigures2012-2021100,00090,22690,19586,49586,21886,63490,00080,00070,00060,00050,00040,00030,00020,00010,000083,11881,06980,93080,96879,380201220132014201520162017b20182019202020218Description:ThenumberofemployeesinthetelecommunicationsindustryinItalydeclinedto79,380employeesin2021.Therefore,2021marksthelowestnumberofemployeesinthisindustryduringtheobservedperiod.

ReadmoreNote(s):Italy;2012to2021Source(s):EurostatPersonnelcostsofthetelecommunicationssectorinItalyfrom2012to2021(inmillioneuros)PersonnelcostsofthetelecommunicationssectorinItaly2012-20216,0005,300.65,070.24,907.44,927.44,895.534,868.75,0004,0003,0002,0001,00004,713.64,672.84,542.34,346.7201220132014201520162017b20182019202020219Description:ThepersonnelcostsofthetelecommunicationsindustryinItalyincreasedby353.2millioneuros(+7.78percent)sincethepreviousyear.Intotal,thepersonnelcostsamountedto4.9billioneurosin2021.Thisincreasewasprecededbydecliningpersonnelcostsinthisindustry.ReadmoreNote(s):Italy;2012to2021Source(s):EurostatCHAPTER

02Fixed-lineservicesGrossfixed-linenetworkrevenuesoftelecommunicationoperatorsinItalyfrom2013to2022(inbillioneuros)Fixed-linenetworkrevenuesoftelecommunicationoperatorsinItaly2013-20222017.31816141210816.5616.4616.4116.2216.0715.815.615.4515.196420201320142015201620172018201920202021202211Description:Therevenuesgeneratedbyfixed-linenetworkaccessbytelecommunicationoperatorsinItalydecreasedfrom17.3billioneurosin2013toanall-timelowof15.19billioneurosin2022.Morespecifically,thegrossrevenuessteadilydecreaseduntil2016,whenitdroppedto15.8billioneuros,beforeconstantlyincreasinguntil2018.Telecommunicationistheexchangeofinformationoversignificantdistancesbyelectronicmeansandreferstoalltypesofvoice,data,andvideotransmission.[...]

ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMInvestmentsintangibleassetsforfixednetworksinItalyfrom2011to2022(inbillioneuros)InvestmentsintangibleassetsforfixednetworksinItaly2011-2022655.225.164.924.884.854.644.584.18432103.513.373.063.0920112012201320142015201620172018201920202021202212Description:InItaly,thevalueoftheinvestmentsmadebytelecommunicationsoperatorsintangibleassetsforfixed-linenetworksgraduallyfluctuatedbetween2011and2022.Forinstance,in2015,suchvalueamountedto4.18billioneurosandby2022itreached4.64billioneuros,slightlydownfrom4.85billionin2021.ReadmoreNote(s):Italy;2011to2022Source(s):AGCOMNumberoffixedtelephonesubscriptionsinItalyfrom2000to2022(inmillions)NumberoffixedtelephonesubscriptionsinItaly2000-20223025201510502000

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202213Description:In2022,therewereapproximately20millionfixedtelephonesubscriptionsregisteredinItaly.Thehighestnumberofsubscriptionsregisteredperyearinthistimeperiodwasaround27.35millionin2001.

ReadmoreNote(s):Italy;2000to2022Source(s):ITUMarketshareoffixed-linebroadbandprovidersinItalyfrom2018to2022Marketshareoffixed-linebroadbandprovidersinItaly2018-2022Marketshare202220%2021202030%201920180%10%40%50%60%48.8%51.6%53.1%TimFastwebVodafoneWindTreBTItaliaEolo36.5%38.2%18.6%17.9%16.7%27.2%26.2%10.9%10.7%10.4%13.5%12%7.9%7.9%8.1%10.7%11.2%1.6%2.1%2.4%2.3%1.8%1.5%1.3%2%2%1.4%Tiscali10.6%8.8%8.2%Otherfirms6.2%14Description:From2018to2022,Timwasthemarketleaderinthefixed-linebroadbandsegmentinItaly.Withamarketshareof48.8percent,TimrankedwellaboveitscompetitorFastwebin2022,whichaccountedfornearly18.5percentofthebroadbandmarket.Inthesameyear,inthirdposition,Vodafonegeneratedabout11percentofthetotalrevenuesderivedfromfixed-linebroadbandsubscriptionsinthecountry.ReadmoreNote(s):Italy;2022Source(s):AGCOMNumberofbroadbandandultra-broadbandfixedlinesinItalyfrom2014to2023(inmillionunits)Numberofbroadbandandultra-broadbandfixedlines2014-202320181614121018.8818.9518.9518.317.7117.0716.538642015.49201614.92201514.262014201720182019202020212022202315Description:Thenumberofbroadbandandultra-broadbandfixedlinesinItalysteadilyincreasedoverthepastdecade,until2023.Thenumberofbroadbandandultra-broadbandfixedlineswentfromaround14millionlinesin2014toalmost19millionin2022.In2023,thevaluestayedthesameas2022.ReadmoreNote(s):Italy;2014to2023Source(s):AGCOMNumberofDSLtechnologylinesinItalyfrom2014to2023(inmillions)NumberofDSLlinesinItaly2014-20231412.9512.7412.131210810.848.577.185.6264.143.082.4120201420152016201720182019202020212022202316Description:ThenumberofDSLtechnologylinesinItalygraduallydecreasedovertimeanditreachedanall-timelowin2023.In2014,therewerecloseto13millionDSLlines,andattheendof2023itdecreasedtoaround2.5million.

ReadmoreNote(s):Italy;2014to2023Source(s):AGCOMLeadingprovincesbasedonbroadbandpenetrationrateinItalyin2022LeadingprovincesbasedonbroadbandpenetrationinItaly2022Broadbandpenetrationrate0%10%20%30%40%50%60%70%80%90%100%99.3%110%MilanTrieste91.1%90.5%88.6%BolognaRomeFlorence88.4%87.4%NaplesComo85.1%85%83%82.2%VareseLeccoMonzaedellaBrianza17Description:In2022,MilanwastheleadingItalianprovincebasedonbroadbandpenetration.Infact,99.3percentofthefamilieslivinginthiscityweregrantedbroadbandaccess.SecondandthirdintherankingcameTriesteandBologna,withbroadbandpenetrationratesof91.1and90.5percent,respectively.ReadmoreNote(s):Italy;2022Source(s):AGCOMProvinceswiththelowestbroadbandpenetrationratesinItalyin2022ProvinceswiththelowestbroadbandpenetrationratesinItaly2022Broadbandpenetrationrate*0%10%20%30%40%50%60%L'AquilaRagusa52.5%52.3%ViboValentiaOristano51.1%51.1%50.4%49.6%PotenzaTrapaniSouthSardiniaCampobassoNuoro49.5%48.9%48.3%Isernia43.4%18/statistics/547932/share-of-the-lowest-broadband-penetration-rates-in-italy-by-provinceIn2022,Iserniawastheprovincewiththelowestshareoffamilieshavinggrantedbroadbandaccess,with43.4percent.NuoroandCampobassorankedsecondandthird,withbroadbandpenetrationratesof48.3percentand48.9percentrespectively.ReadmoreNote(s):Italy;2022Source(s):AGCOMCHAPTER

03MobileservicesGrossmobilenetworkrevenuesoftelecommunicationoperatorsinItalyfrom2013to2022(inbillioneuros)MobilenetworkrevenuesoftelecommunicationoperatorsinItaly2013-20222017.41816141210816.1115.8415.7415.8114.7613.8513.0512.411.746420201320142015201620172018201920202021202220Description:ThemobilenetworkrevenueoftelecommunicationoperatorsinItalydecreasedbetween2010and2022.Forinstance,itdecreasedby5.2percentfrom2021to2023,whenitreachedanall-timelowof11.74billioneuros.

ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMAveragerevenueperunitofmobilevoiceservicesinItalyfrom2013to2022(ineurocentperminute)AveragerevenueperunitofmobilevoiceservicesinItaly2013-20226.04.915.04.03.02.01.00.03.893.543.322.842.552.272.221.9201320142015201620172018201920202021202221Description:Theaveragerevenueperunit(ARPU)ofmobilevoiceservicesinItalydecreasedbetween2013and2022.Accordingtothedata,theaveragerevenueperunitgeneratedfromthisservicereachedaround2.2eurocentsperminutein2022.

ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMMobiletelecommunicationnetworkexpenditureinItalyfrom2012to2022,bycustomertype(inbillionseuros)MobiletelecommunicationnetworkexpenditureinItaly2012-2022,bycustomertypePrivateBusiness250200150100502303.182.842.532.42.652.822.592.812.442.3313.69201212.26201311.13201411.11201511.29201610.910.0720189.028.468.057.6820220201720192020202122Description:Overtheperiodfrom2010to2022,theexpenditureformobilenetworktelecommunicationdecreasedamongbothprivateandbusinesscustomersinItaly.Indetail,thetotalspendingofbusinessclientsdeclinedfrom13.69to7.68billioneuros,whereastheexpensesofprivateusersdecreasedfrom3.18to2.3billioneuros.ReadmoreNote(s):Italy;2012to2022Source(s):AGCOMInvestmentsintangibleassetsformobilenetworksinItalyfrom2011to2022(inbillioneuros)InvestmentsintangibleassetsformobilenetworksinItaly2011-20223.53.253.143.112.893.02.52.01.51.00.50.02.852.762.72.682.492.472.32.320112012201320142015201620172018201920202021202223/statistics/547231/mobile-network-investments-in-fixed-assets-italyInItaly,thevalueofinvestmentsintangibleassetsmadebytelecommunicationoperatorsandallocatedformobilenetworksfluctuatedbetween2011and2022.Afterpeakingat3.25billioneurosin2012,suchvaluedroppedto2.3billioneurosin2022.ReadmoreNote(s):Italy;2011to2022Source(s):AGCOMRevenueperunitfromshortmessageservice(SMS)inItalyfrom2013to2022(ineurocents)Revenueperunitfromshortmessageservice(SMS)inItaly2013-20225.04.54.04.594.514.394.143.823.773.683.53.02.52.01.51.00.50.02.922.512.09201320142015201620172018201920202021202224Description:Theaveragerevenueperunitfromshortmessageservice(SMS)inItalysteadilyincreasedovertimeanditpeakedin2019,whentheaveragerevenuefromatextamountedto4.59eurocents.Sincethen,itdecreaseduntil2022,whenitreached4.51euros.ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMNumberofmobilecellularsubscriptionsinItalyfrom2000to2022(inmillions)NumberofcellularsubscriptionsinItaly2000-20221201008097.19

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202225Description:Between2013and2022,thenumberofmobilesubscriptionsinItalyfluctuated.Attheendofthegivenperiod,thenumberofmobilesubscribersamountedto78.5million,upfrom78.1recordedinthepreviousyear.

ReadmoreNote(s):Italy;2000to2022Source(s):ITUShareofusersswitchingmobileoperatorinItalyasofDecember2023,bydonorlineShareofusersswitchingmobileoperatorinItaly2023,bydonorlineShareofusers15%0%5%10%20%25%30%WindTreMVNOVodafoneTIM25.3%24.6%21.2%20.3%Iliad8.7%26Description:AsofDecember2023,mostmobilesubscribersinItalythatswitchedmobileoperatorWindTre,witharound25.3percent,followedbyMVNOs,with24.6percentandVodafonewith21.2percentofmovingmobilecustomers.

ReadmoreNote(s):Italy;December2023Source(s):AGCOMDistributionofnewmobilecustomersinItalyasofDecember2023,byoperatorDistributionofnewmobilecustomersinItaly2023,byoperatorVodafone17.1%MVNO27.1%Iliad18.4%WindTre18.8%TIM18.6%27Description:InItaly,asofDecember2023,over27percentofmobileuserschosetoswitchtovirtualnetworkoperators(MVNOs),followedbyWindTrewithashareofalmost19percent.Bycontrast,Vodafonereportedthelowestshareofusers,whichwasequaltoaround17percent.ReadmoreNote(s):Italy;December2023Source(s):AGCOMRevenuesfrommobiledataserviceinItalyfrom2013to2022,byservicetype(inbillioneuros)Revenuesfrommobiledataservices2013-2022,byservicetypeInternetaccessSMSOtherdataservices7.06.05.00.250.640.30.80.30.90.290.450.251.620.251.170.24.03.02.01.00.00.310.180.20.150.170.190.174.884.34.223.83.83.393.283.093.062.98201320142015201620172018201920202021202228Description:TherevenuefromSMSsinItalyhassignificantlydecreasedbetween2013and2022,from1.62billioneurosto170millioneuros.Overthesameperiod,mostofthemobiledataservicesrevenuescamefrominternetaccess.In2022,therevenuesfrommobileinternetservicesamountedto3.06billioneuros,aslightdecreasecomparedtothepreviousyear.ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMRevenueperunitofmobiledataservicesinItalyfrom2013to2022(ineurospergigabyte)RevenueperunitofmobiledataservicesinItaly2013-2022109.498765432107.026.055.763.172.790.960.550.50.4201320142015201620172018201920202021202229Description:TherevenueperunitofmobiledataservicesinItalysignificantlydecreasedbetween2013and2022.In2013theaveragerevenuepergigabytewas9.4eurosandin2022,thatfiguredroppedto0.4euros.

ReadmoreNote(s):Italy;2013to2022Source(s):AGCOMCHAPTER

04CompaniesMarketsharesoffixednetworktelecommunicationoperatorsinItalyasofDecember2023MarketsharesoffixednetworkoperatorsinItaly2023Marketshares20%0%5%10%15%25%30%35%40%39.7%45%TIMVodafoneWindTreFastwebTiscali15.9%13.9%13.8%3.5%3.3%2.3%EoloSkyItaliaOthers6.8%31Description:AsofDecember2023,TIMwasthemarketleaderamongtelecommunicationcompaniesprovidingfixed-linenetworksinItaly,giventhattheyaccountedforalmost40percentofthemarket.Vodafone,WindTreandFastwebfollowedfarbehindandtheirmarketshareswereequalto15.9,13.9,and13.8percent,respectively.ReadmoreNote(s):Italy;December2023Source(s):AGCOMDistributionofhouseholdexpenditureontelecommunicationsservicesinItalyin2022,byoperatorHouseholdspendingontelecommunicationsinItaly2022,byoperatorOtheroperatos7.1%Tiscali2.4%Eolo2.9%Fastweb12.1%WindTre12.9%Tim46.9%Vodafone15.7%32Description:In2022,Timaccountedforthemajority-46.9percent-ofthethetotalhouseholdexpenditureontelecommunicationservicesinItaly.Vodafonerankedsecond,with15.7percent,followedbyWindTrethataccountedfor12.9percent.

ReadmoreNote(s):Italy;2022Source(s):AGCOMDistributionofbusinessclients'expenditureontelecommunicationsservicesinItalyin2022,byoperatorBusinessclients'expenditureontelecommunicationsinItaly2022,byoperatorOthers10%Colt2.3%WindTre2.6%BTItalia3.6%Vodafone6.7%Tim50.0%Fastweb24.2%33Description:In2022,Tim'sbusinessclientsaccountedforthemajority-50.4percent-ofthetotalexpenditureontelecommunicationsinItaly,whereasFastweb-thesecondoperatorintheranking-madeup24.2percentofit.

ReadmoreNote(s):Italy;2022Source(s):AGCOMMarketshareofmobilenetworkprovidersinItalyin2022MarketshareofmobilenetworkprovidersinItaly2022Iliad7.0%MVNOs8.1%Tim29.5%Vodafone26.1%WindTre28.8%34Description:In2022,threemainplayersdominatedtheItalianmobilenetworkoperatormarket:TelecomItalia(TIM),WindTre,andVodafone.Thatyear,TIMledthemarketwithamarketshareof29.5percent.ThenewcomerIliad,bycontrast,accountedforonly7.5percentofthemarket.Furthermore,mobilevirtualnetworkoperators(MNVOs)hadamarketshareof8.1percent.ReadmoreNote(s):Italy;2022Source(s):AGCOMMarketshareofmobilenetworkprovidersinItalyin2022,bysegmentMarketshareofmobilenetworkprovidersinItaly2022,bysegmentMarketshareDataVoice20%0%5%10%15%25%30%35%40%19%VodafoneTim35.8%34.7%22.2%22%33.4%WindTreIliad11.3%11.6%8.3%1.7%MVNOs35Description:In2022,TimandWindTredominatedthemobiledatamarket,eachaccountingforaboutathirdofthemarket.Bycontrast,Vodafonewasthebiggestplayerinthevoicemarket,withamarketshareofalmost36percent.MobileVirtualNetworkOperators(MVNOs)accountedfor11.6percentofthevoicemarketand1.7percentofthedatamarket.ReadmoreNote(s):Italy;2022Source(s):AGCOMMarketshareoftelecommunicationoperatorsbasedonrevenuesfrommobilevoiceservicesinItalyin2022MarketshareofmobileoperatorsforvoiceservicesinItaly2022MVNO*11.6%Iliad8.3%Vodafone35.8%WindTre22%Tim22.2%36Description:In2022,Vodafone-withamarketshareof35.9percent-wastheleadingplayerinItalyintermsofvoicecallingservices.Timrankedsecondwith22.2percentoftheItalianmarket,followedbyWindTrewith22percent.

ReadmoreNote(s):Italy;2022;*Mobilevirtualnetworkoperator.Thesourcedoesnotprovideanyinformationregardingmissingpercentagepointsto100percent.ReadmoreSource(s):AGCOMCHAPTER

05Specialfocus:5GAvailabilityofthe5GnetworkinItalyin2023,byprovider5GavailabilityinItaly2023,byprovider30%24.8%25%20%15%10%5%21.5%21.1%12.4%5.5%TIM0%WindTreIliadFastwebVodafone38Description:InItaly,asof2023,WindTre5Gusershadthemostactive5Gconnections,atalmost25percentofthetime.Iliad,meanwhile,recordedavailabilityof21.5percent.Bycontrast,TIMhadthelowestavailability,at5.5percent.

ReadmoreNote(s):Italy;July1sttoSeptember28,2023Source(s):OpenSignal5GcoverageexperiencescoreinItalyin2023,byprovider5GcoverageexperienceinItaly2023,byprovider65.115.115432102.992.871.13TIMWindTreFastwebVodafoneIliad39Description:InItaly,in2023,FastwebandWindTrerecordedthehighest5Gcoverage,withascoreof5.11.VodafoneandIliadfollowedwithsimilar