《酒店專業(yè)英語》第二套(前廳)_第1頁
《酒店專業(yè)英語》第二套(前廳)_第2頁
《酒店專業(yè)英語》第二套(前廳)_第3頁
《酒店專業(yè)英語》第二套(前廳)_第4頁
《酒店專業(yè)英語》第二套(前廳)_第5頁
已閱讀5頁,還剩4頁未讀 繼續(xù)免費閱讀

下載本文檔

版權(quán)說明:本文檔由用戶提供并上傳,收益歸屬內(nèi)容提供方,若內(nèi)容存在侵權(quán),請進行舉報或認(rèn)領(lǐng)

文檔簡介

《課程名稱》版權(quán)所有:天津職業(yè)大學(xué)(第二套)前廳PartOne聽力測試I.SectionADirections:Youwillhearfivesentences.Eachwillbereadonlyonce.Listencarefullyandcircletheletterbesidethewordyouhear.1.A.8:05a.m.B.7:15p.m.C.8:45a.m.D.7:45a.m.2.A.Jan.2.B.Jan.20.C.Jan.12.D.Jan.22.3.A.Suzhou.B.HangzhouC.GuangzhouD.Fuzhou4.A.11:14B.11:20C.11:40D.12:205.A.7:13B.7:30C.6:30D.8:30II.SectionBDirections:Inthissectionyouwillhear5shortconversationsbetweentwospeakers.Attheendofeachconversation,athirdvoicewillaskaquestionaboutwhatwassaid.Theconversationandthequestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionwillbespokenonlyonce.Afteryouhearashortconversationandquestionaboutit,readthefourpossibleanswersandchoosethebestonetothequestionyouhaveheard.Thencircletheletterofyourchoice.6.A.7:15B7:35C.7:20D.7:257.A.InahotelB.OnaplaneC.InahospitalD.AorB8.A.HehadnoideahimselfB.Hewaswatchingafilm.C.Hewassleeping.D.HewaswatchingTV.9.A.InashopB.InabankC.InahospitalD.Inapostoffice10.A.10:00B.10:10C.10:30D.10:15III.SectionCDirection:Inthissectionyouwillhearasituationaldialogue.Thedialoguewillbereadonlyonce.Aftertheconversationyouwillbeaskedquestions.Whenyouhearaquestion,readthefourpossibleanswersinyourtestpaperandchoosethebestanswertothequestionyouhaveheard.Thenmarkyouranswerbycirclingthecorrespondingletter.11.A.Checkin.B.ExchangemoneyC.MakeacomplaintD.Checkout.12.A.Doubleroom B.SuiteC.Deluxesuite D.Singleroom13.A.600yuanB.300yuanC.400yuanD.500yuan14.A.AbookB.AboxC.ApassportD.Apass15.A.AnapplicationformB.AregistrationformC.AformD.AblankKey:ListeningComprehension:TapescriptsI.SectionAThegroupwillleavefortheairportataquartertoeightinthemorning.TheEvenswillarriveinShanghaionJanuary22ndthisyear.TheNorthTemplePagodaislocatedinSuzhou.Weusuallyhavelunchatelevenfortyatschool.Thestudentsmustreachtheschoolatseventhirty.II.SectionB6.A:Itis7:15.Whattimewilltheplaneland?B:Theplanewilllandintenminutes?Q:Whattimewilltheplaneland?7.A:Sinceyoudon’tfeelwell,shallIgiveyousomemedicine?B:No,thankyou.Ihavesomeofmyown.Q:Whereisthedialoguehappening?8.A:Tom,whatwereyoudoingat7:30lastnight?B:Idon’tknow.At8:30Iwaswatchingtelevision.Q:WhatwasTomdoingat7:30?.9.A:Couldyoubreakthisone-hundred-dollarnoteintoten-dollarnotesforme,please?B:Allright,Hereyouare.Q:Whereisthedialoguehappening?10.A:Hurryup,Tony.It’s10o’clock,Thefilmwillsoonbegin.B:Oh,we’llnevergettothecinemainhalfanhour!Q:Whenwillthefilmstart?III.SectionCA:Goodmorning,sir.CanIhelpyou?B:Yes,I’dlikeasingleroomforthenight,please.A:Haveyouareservation?B:No,I’mafraidnot.A:I’msorry,butwedon’thaveanysingleroomsleftatall.B:Noneatall?A:No,wedon’t.Wouldyoulikemetogetintouchwithsomeotherhotel?B:No,thanks.I’dliketostayatyourhotel.Itisconvenient.A:Then,wouldyoulikeadoubleroom?B:Howmuchisthedoubleroom?A:Itwillbefiftydollarspernight.B:That’sOK.I’lltakeit.A:MayIseeyourpassport,please?B:Hereitis.A:Wouldyoupleasefillinthisregistrationform?Thisistheform.B:Oh,thankyou.Questions:11to15arebasedonthedialogueyouhavejustheard.11.Whatdoesthemanwanttodo?12.Whatkindofroomdoesheprefer?13.Howmuchisthedoubleroom?14.Whatdoesthereceptionistaskthemantoshow?15.Whatkindofformdoesthemanhavetofillin?Key1.D2.D3.A4.C5.B6.D7.D8.A9.B10.C11.A12.D13.C14.C15.BPartTwo語法詞匯測試完型填空1.R:ReceptionistC:ClientR:Goodafternoon,sir.MayIhelpyou?C:Yes,please.Ihavejust__1__fromHongKong.Couldyouletme__2__aroomforthisevening?R:Haveyoumadea__3__,sir?C:I'mafraidnot.R:__4__peopledoyouhave,please?C:Justone.I’malone.R:Justamoment,please.I__5__checkifthereisaroomavailable…Oh,sorry,sir.__6__theroomsarebookedup.ButIthinkwewillbeabletomake__7__arrangement__8__sixo'clockthisevening,Ifyouneedaroom__9__now,wouldyoulikemeto__10__withsomewhereelse__11__.you?C:__12__.IshouldsayI__13__tostayhere.Afriendof__14__highly__15__yourhoteltome.R:Didhe?C:Yes,indeed.1.a.getb.arrivedc.gotd.fly2.a.tobookb.bookc.tohaved.have3.a.invitationb.reservationc.recognitiond.tradition4.a.Howmanyb.Howmuchc.Whatd.Aretheremany5.a.mustb.needc.wanttod.haveto6.a.Halfb.Allc.Almostd.Nearly7.a.anyb.alittlec.somed,afew8.a.aboutb.beforec.afterd.until9.a.afterb.rightc.unlessd.about10.a.askb,contactc.getintouchd.callat11.a.forb.tocwithd.at12.a.Yes,please.b.No,thanksc.Certainlyd.Oh,I’msorry13.a.hateb.suggestc.recommendd.prefer14.a.mineb.myc.hisd.ourhotel15.a.preferb.likec.recommendedd.tell2.AssistantManager--AMr.Bellow--BA:Goodmorning.MayIhelpyou?B:Yes,_16_wifeandIwouldliketomake_17_A:Where_18_youlike_19_?B:_20_wouldliketogotoSuzhou.A:Thereisa_21_fortours.Thereisabus_22_10:00_23_morningand_24_willcome_25_at4:00this_26_B:_27_doyou_28_?A:200yuan_29_person.B:Ok.Canyou_30_metwotickets?A:Certainly,sir.16.a.hisb.herc.myd.your17.a.atourb.tripc.ajourneyd.travel18.a.willb.shallc.shouldd.would19.a.goingb.togoc.god.gone20.a.Theyb.Youc.Wed.I21.a.planb.schedulec.timed.brochure22.a.inb.onc.duringd.at23.a.thisb.thatc.ind.the24.a.theyb.itc.youd.we25.a.thereb.herec.backd.until26.a.afternoonb.morningc.nightd.noon27.a.howmanyb.howmuchc.howoftend.what28.a.changeb.payc.charged.askfor29.a.perb.onec.eachd.a30.a.buyb.givec.selld.bringPartThree知識能力測試根據(jù)對話完成下列表格AFace-to-FaceReservationScene:AgueststepsinShanghaiHoteltobookaroomforhisboss,butthehotelisfull.Receptionist--RGuest--GR:Goodafternoon,sir.MayIhelpyou?G:Goodafternoon.I’dliketobookaroomhereformyboss.Canyoudoitforme?R:Mypleasure.Whatkindofroomdoeshelike?Wehavesinglerooms,TWBs,DWBsanddeluxesuitesinChinese,Japanese,British,Roman,FrenchandPresidentialstyles.G:AFrenchsuite.R:Couldyoutellmehisname?G:JohnWhite.R:Andyourname,please?G:GeorgeSmith.R:What’shisarrivalanddeparturedates?G:October14th,andhewillstayinyourhotelforfivedays.R:Well,Mr.Smith.You’dliketobookaFrenchsuitefromOctober14thto19thforMr.JohnWhite.AmIcorrect?G:Yes,youareright.R:Justamoment,please.Letmecheckthecomputer.----I’msorry,sir.Alltheroomsarebookedupforthosedays.Butdon’tworry,sir.Wecaneitherputyourboss’nameonthewaitinglistorfindhimaroominanearbyhotel.G:Oh,he’dliketostayatyourhotel.R:Thankyouverymuch.MayIknowyourtelephonenumber,Mr.Smith?G:Thetelephonenumberis64005567.R:Thankyou,Mr.Smith.We’llinformyouassoonaswehavearoomavailableforyourboss.AnythingelseIcandoforyou?G:Nothingforthemoment.Goodbye.R:Goodbye,Mr.Bellow.Hopewecanhavethechancetoserveyou.臨時住宿登記表REGISTRATIONFORMOFTEMPORARYRESIDENCE英文姓SurnameinEnglish英文名NameinEnglish中文姓名NameinChinese性別Sex出生日期年月日DateofBirth(Y)(M)(D)房號RoomNo.國家或地區(qū)CountryorRegion證件種類TypeofTravelDocument證件號碼No.ofTravelDocument年月日(Y)(M)(D)臺胞簽注有效期年月日(Y)(M)(D)ValidityofEndorsementforPeopleformTaiwan外國人Foreigner簽證種類TypeofVisa華僑、港澳同胞證件有效期年月日(Y)(M)(D)ValidityofDocumentofOverseasChinese&PeopleFromHongKongand年月日(Y)(M)(D)簽證有效期VisaExpiryDate年月日(Y)(M)(D)永久地址PermanentAddress入境口岸PortofEntry入境日期年月日DateofEntry何日何處抵DateofArrivalWherefrom何日何處去DateofArriveWhereto返留目的PurposeofStay接待單位Receivedby房間類型RoomType房間價格RoomRatepernight15%SurchargeNet航班/預(yù)計達到ArrivalFlight/EA客人認(rèn)數(shù)No.ofGuest航班/預(yù)計離開DepartureFlight/ETD公司名稱CompanyName職位Title電話號碼telephone傳真號碼Fax電子郵件e-mail銀行支票現(xiàn)金信用卡其他TravelCheckCashCreditCardOtherCCFormofPayment:酒店將不接收以個人支票付賬,同時對客人在本店內(nèi)遺失金錢、珠寶及貴重物品,一概不負(fù)責(zé)任。大堂收銀處為您免費提供保險箱服務(wù),酒店并保留為您提供一切飲食服務(wù)的權(quán)利,本人愿意承擔(dān)此賬單上之責(zé)任,及愿意個人承擔(dān)本人指定負(fù)責(zé)付賬的個人、公司或團體不能支付的余額或全數(shù)帳。TheHoteldoesnotacceptanypersonalchecksforthesettlementofyouraccount.Weregretthatthehotelcannotassumeresponsibilityfromthelossofmoney,jewelersandothervaluablesonthepremises.SafedepositboxesareavailablewithoutchargeattheFrontDesk.TheManagementreservestheexclusiverighttoprovideyouwithfoodandbeverageduringyourstaywithus.IagreethatmyliabilityforthisbillisnotwaivedandIaggresstobeheldpersonallyliableintheeventthattheindicatedpersonorcompanyfailstopayanypartorthefullamountofthesecharges.簽名:Signature_______________________________________賬號FolioNo登記員Check-Inby送房員核查員RoomedbyCheckedbyPartFour閱讀理解測試Theemployeewhochecksinarrivingguestsandassignsthemtotheirroomsisthereceptionist.Whentheguestwithareservationarrives,thereceptionistcheckshisreservationdetailswiththeguestandthenthereceptionistfillsinregistrationformwiththeroomnumber,andtheratetheguestwillpay.Andafterthatsheshouldasktheguesttofillouttheformwithhisname,passportnumber,homeaddress,wayofpaymentandothernecessaryinformationandalsotheguestshouldsignhisnameonit.Theguest’spassportoridentificationcardmustalsobecheckedbecauseofpoliceregulations.Allofthesesteps,whichtakeonlyafewmomentsinasmoothlyfunctioningsystem,makeupthecheck-inprocedure.Whenitiscomplete,thereceptionistcallsabellmanandgiveshimaslipwiththeroomnumberonit.Thebellmangetstheroomkeyfromthereceptionistandescortstheguesttohisroom,carryingthebaggageforhimInadditiontothecheck-inproceduresthereceptionistisalsoresponsibleforrecordingadvancereservations.1.Whichofthefollowingsisnotthejobofareceptionist?a.toregisteraguestb.toassigntheguesttohisroomc.tosettleaccountfortheguestd.torecordinganadvancereservation2.Whowillfillintheregistrationformwiththeratetheguestwillpay?a.reservationistb.receptionistc.bellmand.guest3.Whowillfillintheregistrationformwiththepassportnumber,accordingtothepassage?a.reservationistb.receptionistc.bellmand.guest4.Howlongwillitusuallytaketocheckinaguest?a.inaminuteb.aboutfiveminutesc.morethan15minutesd.nomorethan15minutes5.The_______willtellthebellmanwhichroomheshouldescorttheguestto.a.guestb.reservationistc.bellcaptaind.receptionistPartFive口語測試Makearoleplaywithyourpartnerandfinishthetaskpresentedandtheregistrationformaboveaswell.Situation:Mr.Laurencearrivesatyourhotel.Asareceptionist,youcheckhiminandhelphimtofillintheregistrationform.Makesurethatyougetallcontactdetailsandthatyougethertocheckthedeparturedateandroomrate.Pleasefollowtheworkingproceduresbelowwhendoingtheroleplay.Receivingaguestwithreservation

溫馨提示

  • 1. 本站所有資源如無特殊說明,都需要本地電腦安裝OFFICE2007和PDF閱讀器。圖紙軟件為CAD,CAXA,PROE,UG,SolidWorks等.壓縮文件請下載最新的WinRAR軟件解壓。
  • 2. 本站的文檔不包含任何第三方提供的附件圖紙等,如果需要附件,請聯(lián)系上傳者。文件的所有權(quán)益歸上傳用戶所有。
  • 3. 本站RAR壓縮包中若帶圖紙,網(wǎng)頁內(nèi)容里面會有圖紙預(yù)覽,若沒有圖紙預(yù)覽就沒有圖紙。
  • 4. 未經(jīng)權(quán)益所有人同意不得將文件中的內(nèi)容挪作商業(yè)或盈利用途。
  • 5. 人人文庫網(wǎng)僅提供信息存儲空間,僅對用戶上傳內(nèi)容的表現(xiàn)方式做保護處理,對用戶上傳分享的文檔內(nèi)容本身不做任何修改或編輯,并不能對任何下載內(nèi)容負(fù)責(zé)。
  • 6. 下載文件中如有侵權(quán)或不適當(dāng)內(nèi)容,請與我們聯(lián)系,我們立即糾正。
  • 7. 本站不保證下載資源的準(zhǔn)確性、安全性和完整性, 同時也不承擔(dān)用戶因使用這些下載資源對自己和他人造成任何形式的傷害或損失。

最新文檔

評論

0/150

提交評論