2024年一般高等學(xué)校招生全國統(tǒng)一考試(浙江卷)

第一部分英語學(xué)問運(yùn)用［共兩節(jié)，滿分80分)

1.-I'msorryIdidn'tmakeittoyourpartylastnight.

-,Iknowyou'rebusythesedays.

A.OfcourseB.NokiddingC.That'sallnightD.Don'lmentionit

2.ExpertsthinkthatrecentlydiscoveredpaintingmaybePicasso.

A.the;不填B.a;theC.a;不填D.the;a

3.Batsaresurprisinglylonglivedcreaturessomealifespanofaround20years.

A.havingB.hadC.haveD.tohave

4.OneFriday,wewerepackingtoleaveforaweekendawaymydaughterheardcriesfor

help.

A.afterB.whileC.sinceD.when

5.1alwayswantedtodothejobwhichI'dbeentrained.

A.onB.forC.byD.of

6.Theschoolisn'ttheoneIreallywantedtogoto,butIsupposeIlljusthavetoit,

A.makethebestofB.getawayfromC.keepaneyeonD.catchupwith

7.Sincepeoplearcfondofhumor,itisaswellinconversationaselse.

A.anythingB.somethingC.anywhereD.somewhere

8.Englishisalanguagesharedbyseveraldiversecultures,eachofusesi(somewhat

differently.

A.whichB.whatC.themD.those

9.TheprofessorcouldtellbythelookinMaria'seyesthatshedidn'tunderstandasingle

wordofhislecture.

A.coldB.blankC.innocentD.fresh

10.Abankistheplacetheylendyouanumbrellainfairweatherandaskforitbackwhen

itbeginstorain.

A.whenB.thatC.whereD.there

11.一How'syournewbabysitter?

---Weaskforabetterone.Allourkidslovehersomuch.

A.shouldB.mightC.mustn'tD.couldn't

12.Hedecidedthathewoulddriveallthewayhomeinsteadofatahotelforthenight.

A.puttingdownB.puttingoffC.puttingonD.puttingup

13.I'vebeenwritingthisreportforthelast(woweeks,butithastobehandedin

tomorrow.

A.finallyB.immediatelyC.occasionallyD.certainly

14.Eventhebestwriterssometimesfindthemselvesforwords.

A.loseB.lostC.toloseD.havinglost

15.Themanagerwasworriedabout(hepressconferencehisassistantinhisplacebut,

luckily,everythingwasgoingonsmoothly.

A.gaveB.givesC.wasgivingD.hadgiven

16.Myscheduleisveryrightnow,butI,lltrytofityouin.

A.tightB.shortC.regularD.flexible

17.…CanIcomeandhavealookatyournewhouse?…Yes,!

A.withpleasureB.IlikeitC.IquiteagreeD.byallmeans

18.Anyway,Ican'tcheathim-it'sagainstallmy.

A.emotionsB.principlesC.regulationsD.opinions

19.Iftheywin(hefinaltonight,(heteamaregoingtotouraroundthecitybyIheir

enthusiasticsupporters.

A.beingcheeredB.becheeredC.tobecheeredD.werecheered

20.-Idon'tthinkI'llbeabletogomountain-climbingtomorrow.

??

A.AndhowB.HowcomeC.How'sitgoingD.Howaboutit

其次節(jié)：完形填空(共20小題；每小題1分，滿分20分)

AlthoughIlovemylife,ithasn,tbeenalotoffunasI'vebeenillfor28years.

Musichasalwaysbeenagreatloveofmineand,inmy20s,whenmy21wasmore

manageable,I22tenyearsasaprofessionalsingerinrestaurants,playingandsingingfolk

songs.23thatwasyearsagoandtimeshavechanged.24Ilivewithmotherona

countryfarm.

Twoyearsago,IdecidedthatIwouldneedtohavesomekindofextraworkto25my

disabilitypension(殘疾擾恤l金).261neededtosleepintheafternoons,Iwaslimitedin

my27.IdecidedthatIwouldconsider28tosinginginrestaurants.

Myfamilyarcallmusicians,soIwas29whenIwentintoourlocalmusicstore.I

explainedthatIwantedtosingagainbutusingrecordedkaraokemusic.Iknew(hatdiscswere

veryexpensiveandIreallydidn'thavealotof30togetstarted.And31youfindonly

threetofoursongsoutoftenonadisc(hatyoucan32use.

WhenItoldtheowneroftheshopaboutmy33:hegavemealongthoughtful___

34.“Thismeansalottoyou,doesn'tit?"hesaid."Comewithme.”

Heledme35(hecrowdedshopandtoabenchwithalargeprofessionalkaraokebox

onit.Heplacedhislargehand36onhistreasureandsaid,“Ihave800karaokesongsinhere.

Youcantakeyour37andmrecordthemforyou.Thalshouldgetyouslarled.”

I38.Thankinghim,Imadeatimewithhimtolistentoallthesongsandchoose_39

thatIcouldsing.Ihavecomefullcirclewithhishelp.

His40stillwarmsmyheartandmakesmedojustthatbitextra,whenIhavethechance.

21.A.lonelinessB.sadnessC.tirednessD.sickness

22.A.setB.enjoyedC.keptD.shared

23.A.GladlyB.EventuallyC.UnfortunatelyD.Surprisingly

24.A.NowB.ThenC.SometimeD.Meanwhile

25.A.adduptoB.makeupforC.getridofD.takeadvantageof

26.A.IfB.AsC.ThoughD.Before

27.A.movementB.conditionC.choicesD.positions

28.A.reachingoutB.livingupC.gettingonD.goingback

29.A.recognizedB.interviewedC.foundD.invited

30.A.moneyB.timeC.energyD.knowledge

3i.A.thusB.onceC.seldomD.often

32.A.actuallyB.hardlyC.nearlyD.formerly

33.A.jobB.familyC.ideaD.offer

34.A.faceB.viewC.lookD.sight

35.A.overB.alongC.towardsD.through

36.A.unhappilyB.lovinglyC.pitifullyD.gratefully

37.A.pickB.turnC.roleD.step

38.A.hadtocryB.oughttocryC.shouldhavecriedD.couldhavecried

39.A.moreB.theonesC.fewD.therest

40.A.courageB.devotionC.kindnessD.trust

其次部分：閱讀理解（第一節(jié)20小題，其次節(jié)5小題；每小題2分，滿分50分）

A

OneeveninginFebruary2024.astudentnamedPaulaCeelybroughthercartoastopona

remoteroadinWales.Shegotouttoopenametalgatethatblockedherpath.That'swhenshe

heardthewhistlesoundedbythedriverofairain.HerRenaultCliowasparkedacrossarailway

line.Secondslater,shewatchedthetraindraghercaralmostakilometredowntherailwaytracks.

Ceely5snearmissmadethenewsbecausesheblamedilonheGPS(導(dǎo)航儀).Shehadnever

driventheroutebefore.Itwasdarkandrainingheavily.CeelywasrelyingonherGPS,butit

madenomentionofthecrossing.44Iputmycompletetrustinthedeviceanditledmerightin:o

thepathofaspeedingtrain,shetoldtheBBC.

Whoistoblamehere?RickStevenson,whotellsCccly'sstoryinhisbookWhenMachines

PailUs,pointsthefingeratthelimitationsoftechnology.Wcputourfaithindigitaldevices,he

says,butourdigitalhelpersarctoooftennotuptothejob.Theyarcfilledwithsmallproblems.

Andit'snotjustGPSdevices:Stevensontakesusonatourcfdigitaldisastersinvolving

everythingfrommobilephenestowirelesskeyboards.

Theproblemwithhisargumentinthebookisthatit'snotclearwhyheonlyfocuseson

digitaltechnology,whiletheremaybeanumberofotherpossiblecauses.Amap-makermight

haveleftthecrossingoffapapermap.MaybeweshouldblameCeelyfornotpayingattention.

Perhapstherailwayauthoritiesareatfaultforpoorsingallingsystem.Ormaybesomeonehas

studiedtherelativedangersandworkedoutthattherereallyissomethingspecificwrongwiththe

GPSequipment.BuiStevensondoesn'tsay.

It'saproblemthatrunsthroughthebook.Inasectiononcars,Stevensongivesanaccountof

theadvancedtechniquesthatcriminalsusetodefeatcomputer-basedlockingsystemsforcars.He

offerstwoindependentsetsoffiguresoncartheft;bothshowasmallriseinsomepartsofthe

country.Hesaysthatonceagainnotallnewlockshaveprovedreliable.Perhaps,butmaybei〔's

alsoduetotheshortageofpolicemenon(hestreets.Orchangingsocialcircumstances.Orsome

combinationofthesefactors.

Thegamebetweenhumansandtheirsmartdevicesisamusingandcomplex.1(isshapedby

economicsandpsychologyandthecultureswelivein.Somewhereinthemixofthoseforcesthere

maybeawayforawiseruseoftechnology.

Ifthereissuchaway,itshouldinvolvemorethanjustanawarenessoftheshortcomingsof

ourmachines.Afterall,wehavelivedwiththemforthousandsofyears.Theyhaveprobablybeen

foolingusforjustaslong.

41.WhatdidPaulaCeelythinkwasthecauseofheraccident?

A.Shewasnotfamiliarwith(heroad.B.Itwasdarkandrainingheavilythen.

C.Therailwayworkersfailedtogivethesignal.

D.HerGPSdevicedidn'ttellheraboutthecrossing.

42.Thephrase°nearmiss^^(Paragraph2)canbestbereplacedby.

A.closehitB.heavylossC.narrowescapeD.bigmistake

43.WhichofthefollowingwouldRickStevensonmostprobablyagreewith?

A.Moderntechnologyiswhat\vccan'tlivewithout.

B.Digitaltechnologyoftenfallsshortofourexpectation.

C.Digitaldevicesarcmorereliablethantheyusedtobe.

D.GPSerrorisnot(heonlycauseforCeely'saccident.

44.Inthewriter'sopinion,Stevenson'sargumentis.

A.one-sidedB.reasonableC.puzzlingD.well-based

45.Whatistherealconcernofthewriterofthisarticle?

A.Themajorcausesoftrafficaccidentsandcarthefts.

B.Therelationshipbetweenhumanandtechnology.

C.Theshortcomingsofdigitaldevicesweuse.

D.Thehumanunawarenessoftechnicalproblems.

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?noun(cjxvaOlOapieceofequipmentwhichu

usedtocauxeliquid,airorga?tomovefromoneplacepump-action/,pAmp.?kJ,n/ad/ectivs(B(KXNOUN)

toanother：awaltr/bicyxlt/JurlpumpoauKpftn>l/USdescribesadevicewhichoperates?byforcingsomething,

(

KMpump$Hoe02(USUALLYusuccourtsho?)especiallyair,inoroutofaclxcdspaceM8<I加ncr：a

atypeofplainshoewitharaisedHEELandnowayof

pump-actionshotgunoapump，actiontaikf

(vteningittothefootwKich：Kwornbywomen

3(USUALLYPtUfUL]atypeofflatshoe,likeaBALLET?pump.primingnoun(u)SFECiAuaotheMvityof

dancer*ashoe,wHdiswombywomrn4(USUALLYhelpingabasinw,programme,economy,e?c.to

d：uekf"，ygivingitmoney：Thegovcninvatuawarding

PLURAL}flalshoemadedheavycloth,whichis

itmll,pump-priminggrantstotinglrmoihenwhoart

wombychildrenfoedoingsporU

startingtheirtwn&usin?Me*.

?verbLXMJO'GAS01iTUSUMLY?松〃PREP】tofwwIkpud

orgx*tomovefiomcwhcrc：Ourlatestmachinecanpwry?apun/pA?/

huruirtdgallonsamirudn.oThenewvineupumpedintoAnouc：c]Ahumoroususeofnwcnlaphrasewhich

storafttanks.CTheheartpumfnfuoodthrviighthehasseven*】tn^aibngsorwhichsoundslikeanother

arttna/roundihrbody,MFORMATKMO2：ijJMOMQ.towerd；Shfmadeacoupleofdmudfulpura.OThuisa

keeptt,kir唱suxironelotinfenrzion.8pc?"aUyinnfutllhatwijokebasedonapwi："What'sblackand

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iwproject.?verb[I](-nn-)torwkrapun

Aidiomspumpsb'shandtoSHAKEMxnconcshand

punch/p&M

(shddtbeirhandandmoveitupanddown.cspeciaDy

inorderiogreetthem)?pumpironJIMOHMXZIOlift?nounHTO1O(CJaforcefulhitwidiattST(=dosed

hcutvyweighsforexeict^：Thtstdaysboth，"八antihiewi)：Stu-gavefimapunchLKM/asin血nine.EFFECT

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Theyhad&Epumpingmone)ririiothetnuinfuforsame

bvrruxinf：fruitjuices,picem<Jfruitandoftenwineor

yearjwidiauiseeinganyrrsidls.

otherakoholtcdrinksTOOLQ4：C]apieceofcqiiipmen!

pumpsthout[M]REMOVEO1toremovewaterorrtlier

whichcutsholesinam^trnalbypushing?piece“mdaJ

iiquidfromsororthiii^usi%apump：Wetookturns

throughit：alirkftpunch/Anr,E，xmthefurUpmeh

pumpingoutifuboat,E0UCCQ22gWOSA?WJVWG

toprodttccwonUnrlouilmusicinawnydialisrepeated,QKYtJiere'J

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forcefulandoonunutAU；77K^cMmmenilxrp$/?5取用

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pumpingmamusicwithahtavybeat.stotnach.2MANYUStohitwithyourfingersthebuHons

pumpoutsthIfitocncone#wtomucii■pumpedout,aonnteleplioikcorthekeys<xiakeyboardUSCTOOL?3to

poisorKMiHsulnlanceisivmovnlfromilbybeing?uck?]nukeaholeinsomethinwithaspecialpircrof

throughatube：ShehadtogolohospitalU>hateherC?piipmrrH：7juftwnchinf：htJ^sir,someihfflf</

sionwhpumpedOld.paper,o7AubrU'sloobiff-I'llhattlopumhantxlra

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>idiomspunchsbsli^hUoutMADRWALtohit800mnc

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ihcnwlvesupbytin^in/ithezioltona/anlhe.mbtfwethr

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Rume.

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pump9thupLM]1lofillsomethingwithairusinga

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pump：youpumpedupthebaUoonsjrt?O/mint

pumpthetyrrtupmybite.2tr^FCfaMLtoincr<uwcagain.

B

46.Whatdoestheword"pump"meanin“Heranineveryfiveminutestopumpmeabout(he

case”?

A.Talkwith.B.Askforinformation.C.Listento.D.Providewith

evidence.

47.WhenSallysays“TheTVprogramkeptpumpingoutcommercials”,shemaybe.

A.excitedB.interestedC.annoyedD.worried

48.Whatwillthegovernmentmostprobablyprovideifitisengagedinapump-priming

program?

A.Sumsofmoney.B.Rawmaterials.C.Humanresources.D.Mediasupport.

49.WhenSylviasays“HisspeechwasOKbutithadnorealpunch”，shethinksitwas

not.

A.fluentandimpressiveB.logicalandmoving

C.informativeandsignificantD.interestingandpowerful

C

Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromise

customersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinorder

tokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,that

customersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;those

treatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheir

complaintsarehandledfairlywillstayloyal.

Newchallengesfbrcustomercarehavecomewhenpeoplecanobtaingoodsandservices

throughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest

(投資)alolofmoneyininformationtechnologyandstafftraininginordertocopewiththe

“phonerage"----causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleft

waitingforlongperiods.

“Manypeopledonotliketalkingtomachines,saysDr.Storey,SeniorLecturerinMarketing

atCityUniversityBusinessSchool.4*Banks,forexample,encouragestaffatcallcenterstouse

customerdatatoestablishinstantandgoodrelationshipwiththen.Theaimistomakethe

customerfeeltheyknowyouandthatyoucantrustthem-thesoilofcomfortablefeelingspeople

haveduringface-to-facechatswiththeirlocalbranchmanager.^^

Recommendedwaysofcreatingcustomerdelightinclude:under-promisingand

over-delivering(sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdone

withintwo)replacingafaultyproductimmediately;throwinginagiftvoucher(購物禮券)asan

unexpected“thankyou“toregularcustomers;andalwaysreturningcalls,evenwhentheyare

complaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevel

promised,disappointmentorworsewillbe(heresult.Thiscanbeeasedbyofferinganapology

andanexplanationofwhydieservicedidnotmeetusualstandardswithempathy(forexample,UI

knowhowyoumustfbel"),andpossiblesolutions(replacement,compensationorwhatever

fairnesssuggestsbestmeetsthecase).

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhas

convincedthematthatdelightingpassengersisanimportantmarketingtool,whilethereisgreat

potentialfbrcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnical

problems.

ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelarge

volumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheir

names,jobtitleanda“weareheretohelp"attitude.Thecompanyhasinvestedheavilyin

informationtechnologytomakesurethatinformationisavailableinstantlyonscreen.

BritishAirwaysalsosaysitscustomercarepoliciesareappliedwithinthecompanyandstaff

arctaughttoregardeachotherascustomersrequiringthehigheststandardsofservice.

Customercareisobviouslyheretostayanditwouldbeafoolishcompanythatusedslogans

suchas“wedoaswcplease”.Ontheotherhand,themorecustomersarepromised,thegreaterthe

riskofdisappointment.

50.WecanleamfromParagraph2that.

A.complainingcustomersarehardtosatisfyB.unsatisfiedcustomersreceivebetter

service

C.satisfiedcustomerscatchmoreattentionD.well-treatedcustomerspromotebusiness

51.Thewritermentions“phonerage'XParagraph3)toshowthat.

A.customersoftenusephonestoexpresstheiranger

B.peoplestillprefertobuygoodsonline

C.customercarebecomesmoredemanding

D.customersrelyontheirphonestoobtainservices

52.Whatdoesthewriterrecommendtotocreatecustomerdelight?

A.Callingcustomersregular.B.Gibinga“thankyou"note..

C.Deliveringaquickerservice.D.Promisingmoregifts.

53.Ifamanagershouldshowhisempathy(Paragraph6),whatwouldbeprobablysay?

A.”Iknowhowupsetyoumustbe."R.“Iappreciateyourunderslanding.”

C.'Tmsorryforthedelay.^^D.“Iknowit'sourfault/'

54.Customerdelightisimportantforairlinesbecause.

A.theirtelephonestyleremainsunchanged

B.theyarcmorelikelytomeetwithcomplaints

C.theservicescostthemalotofmoney

D.thepoliciescanbeappliedtotheirstaff

55.Whichof(hefollowingisconveyedin(hisarticle?

A.Face-to-faceservicecreatescomfortablefeelingsamongcustomers.

B.Companiesthatpromisemorewillnaturallyattractmorecustomers.

C.Acompanyshouldpromiselessbutdomoreinacompetitivemarket.

D.Customerdelightismoreimportantforairlinesthenforbanks.

D

ItwasSaturday.Asalways,itwasabusyone,fbr“Sixdaysshallyoulaborandallyour

work^^wastakenseriouslybackthen.Outside,FatherandMr.Patricknextdoorwerebusy

choppingfirewood.Insidetheirownhouses,MotherandMrs.Patrickwereengagedinspring

cleaning.

Somehowtheboyshadslippedawaytothebacklotwiththeirkites.Now,evenattheriskof

havingBrothercaughttobeatcarpets,theyhadsenthimtothekitchenformorestring(線).Il

seemedtherewasnolimittotheheightstowhichkiteswouldflytoday.

Mymotherlookedatthesittingroom,itsfurnituredisorderedforathoroughsweeping.Again

shecastalooktowardthewindow.4tComeon,girls!Let'stakestringto(heboysandwatch(hem

flythekitesaminute.^^

OnthewaywemetMrs.Patric,laughingguiltilyasifsheweredoingsomethingwrong,

togetherwithhergirls.

Thereneverwassuchadayforflyingkites!Weplayedallourfreshstringintotheboys*kites

andtheywentuphigherandhigher.Wecouldhardlydistinguishtheorange-coloredspotsof(he

kites.Nowandthenwcslowlypulledonekiteback,watchingitdancingupanddowninthewind,

andfinallybringingitdowntoearth,justforthejoyofsendingitupagain.

Evenourfathersdroppedtheirtoolsandjoinedus.Ourmotherstooktheirturn,laughinglike

schoolgirls.Ithinkwcwereallbesideourselves.Parentsforgot(heirdutyandtheirdignity;

childrenforgottheireverydayfightsandlittlejealousies.''Perhapsit'slikethisinthekingdomof

heaven,^^Ithoughtconfusedly.

Itwasgrowingdarkbeforeweallwalkedsleepilybacktothehoused.Isupposewehadsome

sortofsupper.1supposetheremusthavebeensurfacetidying-up,forthehouseonSundaylooked

cleanandorderlyenough.Thestrangethingwas,wedidn'imentionthatdayafterward.Ifella

littleembarrassed.Surelynoneoftheothershadbeenasexcitedas1.1lockedthememoryupin

thatdeepestpartofmewherewekeep“ihethings(hatcannotbeandyettheyare.”

Theyearswenton,thenonedayIwashurryingaboutmykitcheninacityapartment,trying

togetsomeworkoutofthewaywhilemythree-year-oldinsistentlycriedherdesireto“gopark,

seeduck.”

“Ican'tgo!”Isaid.havethisandthistodo,andwhenI'mthroughI'llbetootiredtowalk

thatfar.”

Mymother,whowasvisitingus,lookedupfromthepeasshewasshelling."It'sawonderful

day,“sheoffered,t4reallywarm,yetthere\afinebreeze.Doyourememberthatdayweflew

kites?”

Istoppedinmydashbetweenstoveandsink.Thelockeddoorflewopenandwithitarushof

memories.4iComeon,^^I(oldmylittlegirl."You'reright,il'stoogoodadaytomiss.”

Anotherdecadepassed.Wcwereintheaftennath(余波jofagreatwar.Alleveningwchad

beenaskingourreturnedsoldier,theyoungestPatrickBoy,abouthisexperiencesasaprisonerof

war.Hehadtalkedfreely,butnowforalongtimehehadbeensilent.Whatwashethinkingof■一

whatdarkandhorriblethings?

"Say!"Asmilesippedoutfromhislips."Doyouremember---no,ofcourseyouwouldn't.It

probablydidn'tmaketheimpressiononyouasitdidonn】e.”

Ihardlydaredspeak."Rememberwhat?”

TusedtothinkofthatdayalotinPOWcamp(戰(zhàn)俘營),whenthingsweren'ttoogood.Do

yourememberthedayweflewthekites?^^

56.Mrs.Patrickwaslaughingguiltilybecauseshethought.

A.shewastoooldtoflykitesB.herhusbandwouldmakefunofher

C.sheshouldhavebeendoingherhowD.supposedtothedon'lgame

57.By“wewereallbesideourselveswritermeansthattheyall.

A.feltconfusedB.wentwildwithjoyC.lookedonD.forgottheirfights

58.Whatdid(hethinkafterthekite-flying?

A.Theboysmusthavehadmorefunthanthegirls.

B.TheyshouldhavefinishedIheirworkbeforeplaying.

C.Herparentsshouldspendmoretimewiththem.

D.Alltheothersmusthaveforgottenthatday.

59.Whydidthewriterfinallyagr