IntroductiontotheField英文版知識講義2Chapter1

IntroductiontotheFieldWhyStudyOperationsManagement?DefinitionofOperationsManagementOperationsDecisionMakingManagingTransformationsServiceorGood?Closedvs.OpenSystemPerspectivesDevelopmentofOMasaFieldCurrentIssues3WhyStudyOperationsManagement?OperationsManagementBusinessEducationSystematicApproachtoOrg.ProcessesCareerOpportunitiesCross-FunctionalApplications4OperationsManagement

DefinitionOperationsmanagementmaybedefinedasthedesign,operation,andimprovementoftheproductionsystemthatcreatesthefirm’sprimaryproductsandservices.5OperationsDecisionMakingMarketplaceCorporateStrategyOperationsStrategyOperationsManagementMarketingStrategyFinanceStrategyPeoplePlantsPartsProcessesPlanningandControlProductionSystemMaterials&CustomersInputProducts&ServicesOutput6OMInvolvesManagingTransformationsInputOutputPeoplePlantsPartsProcessesPlanningandControlTransformationProcess(ValueAdding)TransformationisenabledbyThe5PsofOM:7TransformationsPhysical--manufacturingLocational--transportationExchange--retailingStorage--warehousingPhysiological--healthcareInformational--telecommunications8ServiceorGood?“Ifyoudropitonyourfoot,itwon’thurtyou.”(Goodorservice?)“Servicesneverincludegoodsandgoodsneverincludeservices.”(Trueorfalse?)9WhataboutMcDonald’s?ServiceorManufacturing?ThecompanycertainlymanufacturestangibleproductsWhythenwouldweconsiderMcDonald’saservicebusiness?10FrontandBackOfficeFrontOfficeCustomerServiceProviderBackOffice11Core“FactoryServices”QualityFlexibilitySpeedPrice(orproductioncost)12Value-AddedFactoryServicesInformationProblemSolvingSalesSupportFieldSupport13DevelopmentofOMasaField

ScientificManagementMovingAssemblyLineHawthorneStudiesOperationsResearchHistoricalUnderpinningsComputers(MRP)JIT/TQC&AutomationManufacturingStrategyServiceQualityandProductivityTQM&QualityCertificationBusinessProcessReengineeringElectronicEnterpriseGlobalSupplyChainMgmt.OM'sEmergenceasaField14CurrentIssuesSpeedingupthetimeittakestogetnewproductsintoproduction.Developingflexibleproductionsystemstoenablemasscustomizationofproductsandservices.Managingglobalproductionnetworks.Developingandintegratingnewproductiontechnologiesintoexistingproductionsystems.15CurrentIssuesAchievinghighqualityquicklyandkeepingitupinthefaceofrestructuring.Managingadiverseworkforce.Conformingtoenvironmentalconstraints,ethicalstandards,andgovernmentregulations.16TextLayoutBirthoftheSystemGoals&Strategy(Ch.2)ProjectManagement(Ch.3)ProductDesign&ProcessSelectionProduct&ProcessSelection(Ch.4)ServiceDesign&Management(Ch.5)QualityManagement&Control(Ch.6,6S)DesignoftheSystemCapacityManagement(Ch.7)JITSystems(Ch.8)FacilityLocation(Ch.9)Layout(Ch.10)JobDesign&Measurement(Ch.11)ManagingtheSupplyChainSupplyChainManagement(Ch.12)Planning,Scheduling&InventoryManagement.(Chs.14-17)Rev