任務二醫(yī)院護士與醫(yī)護人員的溝通情境三與護士長的溝通實踐主講人：謝麗琴教授單位：長沙民政職業(yè)技術學院Task2CommunicationbetweenhospitalnursesandmedicalstaffSituation3:CommunicationpracticewithheadnurseSpeaker:XieLiqin(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs護

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征psychologicalcharacteristicsofcommunicationbetweennursesandheadnurses情境要點1：Situationkeypoint1:一.護士的心理特征Psychologicalcharacteristicsofnurses小顧高齡首次懷孕，黃體水平低，從身體角度考慮最好不上夜班，她為什么不敢跟護士長說呢？一.護士的心理特征Psychologicalcharacteristicsofnurses1.“畏上心理”Fearofbeingsuperior剛步入工作崗位的年輕護士常有“懼上”心理。見到護士長害怕，連說話都有點語無倫次;操作時手發(fā)抖，生怕出現錯誤；因而在與護士長溝通的時候無法很好運用技巧。一.護士的心理特征Psychologicalcharacteristicsofnurses2.

期待護士長的“榜樣作用Expecttheheadnurse's"rolemodel"在視頻情景中，小顧申請不上夜班的時候，說到科室人手緊張，安排別人上夜班也不好，在這個時候，護士長主動承擔小顧的夜班，對于小顧來說，跟著這樣的護士長干工作，是非常有勁的。護士希望護士長能注重自身榜樣作用。無論在理論還是在操作上，都是佼佼者，才能夠帶領護士的不斷進步。一.護士的心理特征Psychologicalcharacteristicsofnurses3.希望護士長待人態(tài)度和藹、熱情大方、公私分明、公正客觀Ihopetheheadnurseiskind,warm,generous,publicandprivate,fairandobjective一.護士的心理特征Psychologicalcharacteristicsofnurses3.希望護士長待人態(tài)度和藹、熱情大方、公私分明、公正客觀Ihopetheheadnurseiskind,warm,generous,publicandprivate,fairandobjective一.護士的心理特征Psychologicalcharacteristicsofnurses4.尊重護士的個人需求，在合理的范圍內盡量予以滿足。Respectthepersonalneedsofnursesandtrytomeetthemwithinareasonablerange.一.護士的心理特征Psychologicalcharacteristicsofnurses4.尊重護士的個人需求，在合理的范圍內盡量予以滿足。Respectthepersonalneedsofnursesandtrytomeetthemwithinareasonablerange.一.護士的心理特征Psychologicalcharacteristicsofnurses5.關心護士的成長，能給他們展示個人能力的機會。Careaboutthegrowthofnursesandgivethemtheopportunitytoshowtheirpersonalabilities.二.護士長的心理特征Psychologicalcharacteristicsofheadnurses1.作為一位管理者,護士長希望護士能夠遵守各項制度和職責，積極配合護土長完成各項護理工作。Asamanager,theheadnursehopesthatthenursescanabidebyvarioussystemsandresponsibilitiesandactivelycooperatewiththeheadnursetocompletevariousnursingwork.2.希望護士有科室主人翁的精神。科室有困難能主動幫助護士長分憂解難，出主意、想辦法，理解、支持、配合護士長搞好科室工作。Ihopethenursehasthespiritofbeingthemasterofthedepartment.Ifthedepartmenthasdifficulties,itcanactivelyhelptheheadnursetosharetheworriesandsolvethedifficulties,comeupwithideas,thinkofways,understand,supportandcooperatewiththeheadnursetodoagoodjobinthedepartment.作為病房的主人翁：時刻把握病房動態(tài)，妥善安排人力配合；

要與各個部門協同配合好，把控全局。二.護士長的心理特征PsychologicalcharacteristicsofheadnursesItishopedthatnursescanconstantlyimprovethemselvesinprofessionaltheoryandbusinesstechnologytopromotetheimprovementofnursingquality.3.希望護士在專業(yè)理論與業(yè)務技術上不斷提高自己，促進護理質量的提高。二.護士長的心理特征Psychologicalcharacteristicsof