任務五社區(qū)護士與患者的溝通情境二互聯(lián)網(wǎng)+護理的居家溝通主講人：唐瑩（教授）單位：長沙民政職業(yè)技術學院Task5CommunicationbetweencommunitynursesandpatientsSituation2：HomecommunicationofInternetplusnursingSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs情境案例分析（問題+四步分析）Situationalcaseanalysis(question+fourstepanalysis)一般社會資料心理狀況社會支持狀況治療情況病情及身體狀況了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation手機或電腦app下單擔心上門護理質量擔心病情轉歸擔心治療護理持續(xù)性了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluationWorryabouttheprognosisConcernaboutthecontinuityoftreatmentcareWorriedaboutthequalityofon-sitecare了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation電話告知誰上門服務確認詳細地址、上門時間等了解服務對象情況著裝正式規(guī)范專業(yè)服務形象Preparationbeforehomecare:上門居家護理前準備：Calltotellwhowillprovidedoor-to-doorserviceConfirmthedetailedaddress,timeofarrival,etcUnderstandtheserviceobjectFormaldresscodeProfessionalserviceimage了解訊息判斷問題反饋評價溝通應對UnderstandingthemessageJudgetheproblemCommunicationandresponseFeedback

evaluation觀察患者家庭環(huán)境征得同意選擇操作位置Preparationbeforehomecare:上門居家護理：Calltotellwhowillprovidedoor-to-doorserviceConfirmthedetailedaddress,timeofarrival,etc評估病情評估導管局部Familiarizethepatientagain:再熟悉患者：AssesstheconditionEvaluatecatheterparts鼓勵與指導健康教育Incare:護理中：EncouragementandguidanceHealthEducation反饋評價

案例一詢問患者護理過程是否不適詢問是否還有其他問題反饋評價反饋護理情況，鼓勵指導患者告知注意下次護理時間FeedbackevaluationFeedbackevaluationAskthepatientifthenursingprocessisuncomfortableAskwhetherThereareotherproblemsFeedbackonnursing,EncourageandcoachpatientsNoticeNextcaretime總結點評Summarycomments面部表情眼神鼓勵肢體動作鼓勵-安撫、信任、指導親切、溫和、專業(yè)支持鼓勵性語言-安撫、信任、指導Kind,gentleandprofessionalSupportencouraginglanguage-Appease,trust,guidefacialexpressionEyeencouragementPhysicalactionencouragement語言溝通技巧運用ApplicationoflanguagecommunicationskillsApplicationofnonve